Customer Reviews for Wash & Win 688
(U-Haul Neighborhood Dealer)

106 reviews

103 S Dudley St #A   Macomb, IL 61455
(Across from Walgreens and CVS)

(309) 833-2236

Location Hours

  • Mon-Thur: 8 am - 8:30 pm
  • Fri-Sat: 8 am - 9 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(309) 833-2236

103 S Dudley St #A
Macomb, IL 61455
(Across from Walgreens and CVS)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 8:30 pm
  • Fri-Sat: 8 am - 9 pm
  • Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
2.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
3.0

The 15' truck that we used on 10/30/21 was absolutely disgusting. The whole thing smelled like a zoo/corn processing facility. Most of the cargo floor was sticky with who knows what, and while I swept out what the last customer had left behind, I counted 3 live cockroaches and 5 dead ones. WTF?!? All I can assume is that the last person to use this particular truck is a hoarder who also has a crapload of neglected animals that rode in the back of the truck using the floor as their toilet. And it is obvious that nobody at the pick up location physically looked at or smelled the truck before they rented it out to the next customer, and if they did and thought “this is totally acceptable”, they should be retrained or fired. I'm sure this is not the UHaul corporation's fault, but I will NEVER use UHaul again! Absolutely disgusting and unacceptable!!

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

JEROME A. 
Rating:
5.0

Nothing at this time

KORY N. 
Rating:
4.0

Great guy

TABITHA K. 
Rating:
4.0

No negative comment

Brian E. 
Rating:
4.0

Let people know where the office is.

Rebecca M. 
Rating:
5.0

Nothing great Customer service

CLENTON W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

The cables in the door to the truck did not work properly so after we opened the truck and put things in it we could not close it anymore. When I called to tell we needed a new truck, I was told to contact someone online and submit a roadside assistance claim and they would send someone to fix it and then if needed would get us a new truck. I did not want to wait for all that to happen so instead we had to secure the furniture inside and left the door open and made extra trips which took us longer and was more dangerous and more of a hassle. I think if something gets broken then the store should be able to accommodate the customer instead of having to go through the process of contacting a separate person.

NIKKI G. 
Rating:
5.0

Customer did not leave a comment.

Janelle B. 
Rating:
5.0

We couldn't get it started, but the gal came out & fiddled with the brake & it started right up. We never had any more trouble at all

OLIVE D. 
Rating:
5.0

Customer did not leave a comment.

GEANNA R. 
Rating:
5.0

Attendant was very helpful and accommodating. We were able to rent for the times and days we asked for. And the cargo area held alot. Very happy with our U-Haul experience.

MARCIA W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD E. 
Rating:
4.0

Customer did not leave a comment.

IVAN M. 
Rating:
2.0

I was late for work because they would not accept my trailer return this morning. It was due to the fact that they had too many on their lot but there were plenty of space left. I had to drive to another location even after I informed them that I already did not have enough time. Then they went on their smoke break. Today is 8/23/21. I needed up returning at Gentry Auto, she was excellent and was very helpful.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
1.0

The movers showed up and wouldn't put anything on the truck because they saw roaches. I returned the truck and was refused a refund

Cathy P. 
Rating:
1.0

Terrible return experience. The staff asked me to return the van to an alternate location because their site was full, despite the fact that I was parked in a spot and there were at least a couple more open. I returned the van to the location they specified. The next morning I was charged $214 for returning to the wrong location. Why is a "full" lot the customer's problem? The staff needs training. They should have known returning the van to a different location would result in charges. They also shouldn't ask customers to solve their problems.

Brian B. 
Rating:
5.0

Very helpful. Best customer service I have had in a long time.

Rita M. 
Rating:
5.0

Great location , friendly staff gal ! Easy drop off

Eric H. 
Rating:
3.0

The actual pick up and drop off locations were great. I have a problem with the preferred locations and Uhaul company it self how they handle thing and how any phone number I called which were 5 different numbers and only 2 answered after 30 mins of hold and one got hung up on.

JANEEN E. 
Rating:
5.0

The 6x12 trailer needs some type of device to assist in getting on and off hitch. The agent in Macomb is pregnant and I needed assistance getting the trailer off the hitch. Luckily the location is near a gas station and we got help. Equipment assistance device should be a standard.

David B. 
Rating:
5.0

Customer did not leave a comment.

BURTON C. 
Rating:
5.0

Customer did not leave a comment.

JONAS B. 
Rating:
5.0

Customer did not leave a comment.

MADISON W. 
Rating:
2.0

Attendant was very disinterested in her job. Distracted and not caring, very slow and not enthusiastic at all. No other choices in town really but if I had a choice I wouldn't want to deal with her again.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

Very friendly, a pleasure to work with

Tiffany Y. 
Rating:
5.0

Customer did not leave a comment.

STEVE P. 
Rating:
3.0

Customer did not leave a comment.

PIERRE G. 
Rating:
3.0

Customer did not leave a comment.

Madison B. 
Rating:
3.0

Parking is tight.

Terry D. 
Rating:
5.0

She gave me upfront information and was quick and simple.

Wayne N. 
Rating:
4.0

Clean the inside of the uhaul! I stick my hand in something sticky and the bed was slippery like someone spilt oil in the back.

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

GREGG W. 
Rating:
5.0

Customer did not leave a comment.

Deven B. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS F. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

The process for reserving was surprisingly very simple. and Thanks to the kind receptionist

Roland Nkum B. 
Rating:
5.0

Everything went well, employees at this location are dope, give them a raise!!!

CAMILLE H. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Aldo H. 
Rating:
4.0

The truck we were scheduled to pick up was still out from another customer. We had to wait about an hour to get the truck. The lady at the counter was very professional and helpful in trying to fix the problem though.

KAREN Y. 
Rating:
5.0

Customer did not leave a comment.

Karolina O. 
Rating:
5.0

Customer did not leave a comment.

Otitooluwa O. 
Rating:
4.0

Customer did not leave a comment.

Alyx S. 
Rating:
5.0

Vehicle smelled like smoke. No Bluetooth.

WILLIAM R. 
Rating:
3.0

Took way longer then it should have to complete the drop off and I might be being somewhat harsh on the employee because I was already frustrated with my experience as a whole but he didn't seem to know what he was doing and seemed generally confused about what to do.

TYLER S. 
Rating:
3.0

Slow!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA P. 
Rating:
4.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Zachery C. 
Rating:
5.0

The lady (im sure her name was Georgia) who helped me at this location explained everything so great as I was a first time u haul renter. Nothing needed to improve from my point of view.

RAGAN H. 
Rating:
5.0

We had the trailer hitch upside down upon arrival. Even though I asked if it was correct, it wasn't correct. Four hours into the trip, I stopped and corrected the way the hitch was set up because it was obviously not right. The U-Haul renter should have told me to change it before we hooked up. They obviously didn't know any better than I knew.

VERNDELL G. 
Rating:
5.0

Did not have enough space to park trailer.

Jason R. 
Rating:
5.0

Great lady at the rental in Macomb

RODNEY L. 
Rating:
5.0

Staff was great, quick easy process.

ANDREW P. 
Rating:
4.0

Customer did not leave a comment.

Kathy B. 
Rating:
2.0

I set everything up online through the step by step process. I figured I could just pop in and pick up the trailer I rented that way? Upon arrival the info I filled out was I recovered other than my reservation number and time? I was informed there wasn't a drop off location where I was going and would have to drop off at a different location than I requested. I then looked up the location in Inver Grove Heights on my phone and had to personally show it to the attendant. Unfortunately after much confusion, multiple phone calls to a manager & an hour and a half of waiting I was finally allowed to take the trailer.

RICHARD B. 
Rating:
5.0

The only thing to improve is just make sure customers know where to return the vehicle. They have two separate lots and it was a bit confusing.

Suzanne F. 
Rating:
1.0

The guy at wash n win, I didnt think was knowledgeable about how to do the Uhaul. Someone had to tell him how to do things. He told me that it had 3/4 of gas in the truck which was not true i took a picture of it, but I put 3/4 back in it. I rented it for 3 days and asked if I would be refunded if brought back early. The guy snickered and said maybe.I took it back after 2 days. There was a low tire on it. Also, had to go across town to pick up Uhaul. i told the attendant at Appollo that the turn signal light on drivers side was falling out. I just felt that it was very unorganized and added stress to a move that didnt need to be.

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

Doug Z. 
Rating:
4.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

What a great experience. Very friendly staff and would use them again!

JANET J. 
Rating:
5.0

Customer did not leave a comment.

Adrea C. 
Rating:
5.0

The gentleman that help me was so nice and well informed he did an awesome job!

TONIA M. 
Rating:
1.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
1.0

I believe there needs to be a bigger area. The trailers need maintenance on the ball hitch, spent 25 minutes trying to get it to unlock to get off my truck.

KAITLYN D. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The lady at the front desk was a pleasure to work with. Everything was very smooth

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Nicole Q. 
Rating:
5.0

All's Well

Laynettie T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Z. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

Overcharged and pick up in different location. Very confusing.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
3.0

The drop off destination was far better than the pickup. At least this places employees seemed to know what they were doing. Also, the equipment they had on premises looked very clean and maintained versus the equipment I had.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

COREY C. 
Rating:
4.0

I was to pick up the Uhaul at 7am. The Wash and Win opens at 7, well at least it is supposed to. Not only was the staff late, but the staff member is less than familiar with how to use the Uhaul system. I did call the main Uhaul and was told to go into the gas station that is owned by the same company. Went in and attendant at gas station said he was not responsible for the Uhaul part. I did not leave the Wash and Win until about 7:50am. I had a seven hour road trip ahead of me, so my trip was pretty thrown off by this. This has not been the only problem I have had with Uhaul at this location. Only one lady there seems to know how to use the system.

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

MiKayla M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Office is shared with a laundromat but clean. Employee was helpful in staying open a few minutes past closing to allow us to finish the drop off.

Pieter P. 
No reviews have been submitted for this location.

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