The marker lights on the trailer did not work. The rental person offered no help hooking up the trailer. I paid for two days rental & brought the trailer back after about 28 hours but was still charged for both days plus a fee for "after hours service" or something like that. There was no service. No keys to turn in. Just left the trailer where I found it. I have rented from uhaul many times in the past & have never had a bad experience. I will not be using this location again. Most locations are friendly & helpful. It might be worth re-evaluating your company's relationship with this place. They're making you look bad.
ADRIAN L
Wash & Win 688
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macomb, IL 61455
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Customer Reviews
- 4.0 Average Customer Rating
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The mileage rate, given the fact that the customer has to also provide fuel, is extremely high! The IRS mileage reimbursement rate is half of what you’re charging, and while I understand the business has to be profitable, your rate would detour me had I needed to move a great distance. Why not just charge more for the truck rental fee and less for the mileage rate?
BRIAN HI was supposed to have blankets for my move to protect my furniture but they weren't included. And they didn't open at 7:00 a.m. as is posted on their door so I had to leave without blankets as I had a crew I was paying there waiting for me to show up with the truck.
JAMES PMake it where the app doesn’t cause problems and I’m waiting an hour over the time to get it figured out while in the phone with you guys.
Hunter SI came here to drop off the trailer and was told the location would not accept. I had to drive to another location to drop off the trailer. The other location was not made aware. I had to call Uhaul and the location called AFM to get it sorted out. This is unacceptable. I when dropped off the truck everything went smoothly.
Kevin W