Customer Reviews for Washingtons Enterprises LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Barbara was very friendly and helpful. She had all of the equipment ready for pickup. She even gave me her direct line to call her after hours when I picked up the 26’ truck, which I needed. I appreciated her helpfulness greatly - especially, after all of the other issues that I had with this rental before picking up at her location. Though Barbara messed up my reservation when she checked me in - unknowingly and increased the price by 5 time a from $106 to $564, the Lynchburg traffic control was able to restore it. I had to travel 35 miles to get this Uhaul, but I am thankful for Diana, Katrina and Diego at the Lynchburg Traffic Control who truly were the lifesavers for this very upsetting ordeal. Without their help and expertise, this would have been one of the worst experiences in my life - but they were angels sent to help me! I have rented UHaul trucks for over 40 years with 3 being just last year in 2025. I have never had any issue until this rental! I first made the reservation directly through Aylett Mini Storage, but within one day, that reservation was messed up. I called back the very next day to add blankets and change the pick-up date to July 23; however, Chelly told me that she was not able to update it and that I’d have to call Uhaul directly, so I did. The Uhaul agent said that she was unable to confirm a 26’ truck for pickup at the Aylett Mini storage, so I should call the traffic manager. She gave me the phone number, so I called them. Mind you, this is over 2 weeks before I needed the truck. I got Diana at the Lynchburg Traffic Control office, who was very nice and quite efficient. I felt like I finally was talking to someone with knowledge! Diana booked a 26’ truck to be picked up on July 23 at Country Auto Repair and Services, LLC in King William - very close to the Aylett Mini Storage. I was thrilled! She said that someone would call me 1 - 2 days prior to confirm everything with me. I opened my Uhaul AP (which is an awesome AP) and saw the number for Country Auto. I called it and spoke to Ken on who confirmed that the reservation was in tact and that the 26 foot truck should be there for me to pick up on July 23. I received a confirmation email from Uhaul on July 17, 2026 confirming that the 26 foot truck pickup at Country Auto Repair, on July 23 would be ready for me, so I thought that I was all set. However, I received a text on July 22 at 4:00 p.m. stating that I was to pick up a 15 foot truck at Aylett Mini Storage asking me to check on!! What?! Yes a 15 foot! I called Lynchburg Traffic Control and explained what had occurred. I reached Katrina. She put me on hold while she researched what happened and what could be done. At the same time, I drove to Country Auto to speak to Ken in person. With Katrina on speaker and I am on hold, Ken called his manager who said that he showed my reservation had been cancelled! ! What?!! I showed Ken the email on July 17 confirming the 26 foot pickup at his location. Ken told his manager - Can you just find me a 26 foot and I’ll drive to get it for her - such a nice man who truly cared! His manager returned to say there were no 26 foot anywhere in the area and that he could give me a 20 foot and a trailer. At this point, it was all too much for me - after packing night and day for over a week - too much stress - not knowing if we could fit all of my son’s furniture into a 20 foot and if he could drive that with a trailer since he’d only driven a 26 foot Uhaul. (Sadly, my emotions kicked in and tears came!) In the meantime, Katrina came back on the phone right then and had done a miracle for me! She had spoken to her manager, Diego and the two of them found a 26 foot Uhaul for me to pick up in Quinton - 35 miles away! Since it was so much further and all of the inconvenience, she honored the truck to be $60 with 300 free miles and a 2-day rental. I was amazed how kind they were to me and very empathetic saying they understood this ordeal was so hard. They even set it up as a one-way for me to drop it off at the Aylett Mini Storage, so we didn’t have to drop it off at Quinton and drive 35 miles! I was elated. I thought all was set. It showed accurately in my Uhaul Ap, too! However, when July 24 arrived and I had to check in after hours, my Ap wasn’t working for check-in, so I called Barbara direct. When she checked me in, somehow my reservation converted from $106.19 to $564! Barbara said there was nothing she could do and I had to call the Traffic Control, which I did. Thankfully, she had shared the code to get the key and uploaded my son’s DL since he was driving truck. Sadly, the Traffic Control had closed and it routed to Uhaul who transferred me to Truck Share who wasn’t able to help me. He told me to call Traffic Control at 7:00 a.m. July 24, which I did. We had been there an hour and we finally drove the truck to my son’s home to load the next day. Thankfully, I got Diana. I explained all that had occurred. She spoke to Diego who confirmed it. Thankfully, I had taken print-screen shots of the AP after Katrina had set it up - and before it got messed up. Diana was able to send me a number to upload the print-screen shots so she was able to recreate it and grant me the discount and take payment. It was finally all good - until drop off, which I will share in the next review - another ordeal!

Rating:

5.0

Very nice couple who is very helpful in getting your equipment together for you. Highly recommend!

Rating:

5.0

Process to rent and return was very easy. Local contact was very friendly

Rating:

5.0

Barbara was incredible. She walked me through every step of the rental process and was both understanding and accommodating. U-Haul changed the time of my rental and when I called Barbara she explained what happened and said she would make sure it was available when I needed it. When we dropped it off, it was pouring rain and we had a hard time getting the pictures to check it back in. I called Barbara (around 6:30pm on a Saturday) and she answered immediately and checked to make sure everything looked correct on her end. I would highly recommend renting here and working with Barbara!

Rating:

5.0

Did everything via phone so seem less and stress free

Rating:

5.0

Great great customer service

Rating:

5.0

The truck was ready, and picking up using the app was very easy. The manager even called me a few days before my pickup to make sure I had the app and to let me know that the dolly would be in the truck.

Rating:

5.0

The app was a little difficult to use.

Rating:

5.0

Very friendly and accommodating!

Rating:

5.0

Had a little difficult with mobile checkout, but the on-line person was very helpful. This was my first experience with checking out a truck using mobile. Also, the woman who managed the Washington Enterprise pickup location was extremely helpful and patient.

Rating:

5.0

Mrs. Sales was awesome, very patient, understanding and great customer service

Rating:

5.0

Everything was perfect, Barbara Sales is amazing. Great customer service and great human being, we need more people like her in this world.

Rating:

3.0

The location was a very old gas station/garage, not open for business. There was a man inside working on a very old truck, I’m not even sure that he worked for the U-Haul location. He was rather oblivious to where to park or what to do with the equipment. He was very friendly and did help me lift the trailer off of my truck. He told me to call a telephone number listed on a sign on the building for U-Haul and I spoke with Barbara. She was very friendly and helpful. Even after we dropped the keys in a box on the wall without getting pictures of the full fuel gauge and the odometer, she said that she would take care of it. In all, it all got done and was taken care of. Thank you, Barbara.

Rating:

5.0

Everything was great, the owner was extremely helpful!!

Rating:

5.0

Not a thing Barbara helped me thru the process

Rating:

3.0

Nobody was at the location except a man doing car repair, but was not associated with U-Haul. I tried to use the app to return the truck but it was too hard and not user friendly. Decided to just drop the keys and contract in the box and eat the service fee. Seems like a Saturday at 4 pm there could have been someone available to help. Everything else about the rental process was fine, except the drop off. The app needs work - or this is a way to get a service charge for the drop-off location.

Rating:

2.0

Your business is inherently flawed. This is a systemic problem! You should have extra vehicles stored at every location. i.e. just a little buffer or "wiggle room" in case something goes wrong. I reserved a truck. It wasn't there at the location of my reservation. They told me I could get truck at the backup location 12 miles away. So, I took a taxi there, and the truck was not there. So, I cancelled my plans to move that day (I had to call my friends and tell them we'd do it later, thus inconveniencing *them* as well). I tried again, 2 weeks later. The truck was not at the location of my reservation. The backup truck was at a location 50 miles away. This should not be happening. You need to have an extra truck available at each location to accommodate unexpected situations, or have some other protocols in place to prevent this from happening. Having to cancel and reschedule plans, adds stress to an already stressful process. Next time I move, I would happily 40% more to go to one of your competitors, in order to have a vehicle ready at the time I need it, and at the location I reserved it!

Rating:

5.0

They were very helpful and quick to respond

Rating:

3.0

The associate was very friendly and helpful, however, the trailer floor was very dirty and apparently had grease on it in places that I didn’t notice until unloading the trailer. Several things that were sitting directly on the floor got dirty and greasy which came off onto the new carpet in my daughter’s apartment when they were set down. Wasn’t too happy about that.

Rating:

5.0

Spoke with the owner. Very nice folks!

Rating:

2.0

Truck storage floor area was dirty with lots of animal hair, sand and screws. I had to sweep it out before use. I should receive the $25 clean up fee as a refund. I have photos to back this up.

Rating:

1.0

We were overcharged. I have filed a dispute. There is no one on-site at this location even though they advertise that they are.

Rating:

1.0

I had to pay an extra $225 for a wrong destination drop off after I was told I could deliver the truck to another location.

Rating:

4.0

no one present but no issue returning

Rating:

1.0

The truck only had 3/12 of a tank of gas and the back of the truck wasn't cleaned out. (There was broken glass and garbage) The self pickup was ridiculous. It took me 45 minutes to go through the pickup process via the app and then I still had to call to get it completed.

Rating:

5.0

Service representative was wonderful and made it a fun experience.

Rating:

5.0

Barbara called to coordinate and she was super helpful

Rating:

5.0

Barbara was extremely friendly and helpful. I called to let her know I was on the way and would be there before they closed at 1. They were waiting outside in the rain to help. Nice people.

Rating:

5.0

Need to make clear on web site if hitch can be picked up at location when picking up trailer. I ordered a hitch and when I got to the location, I was told that they don't have hitches. So I had to go to the store and buy a hitch. Two days after my trailer appointment, I received an email that the hitch I ordered is being delivered. What kind of since does that make. I made the appointment one day ahead of trailer pickup. Why would you ship me a hitch I needed two days ago. I web site should have notified me that the hitch is not available for pickup at the location and not deliverable in my time frame. Now I have to find a location to return the hitch to get my money back.

Rating:

4.0

The customer service was great. I had to call the office. Had issues logging in. Barbara was super helpful and friendly. Thank you Barbara

Rating:

5.0

Nothing l would say,,,, Just keep giving great customers service.

Rating:

3.0

I will not rent from this location again. I reserved a 17’ truck and when I arrived, I was given a 26’ truck. Since this was a digital pick up as they were not there, I couldn’t do anything about it. And there were smaller trucks sitting there. I was not comfortable driving this large truck and my things had to be packed differently to compensate for the extra space. If I had wanted or needed a large truck, I would have rented one.

Rating:

3.0

Very nice people. Too far and unexpected pick up location

Rating:

5.0

The only thing that could be better us the 6x12 trailer have a jack to raise and lower onto a hitch. Someone is going to hurt their back lifting it to attach or detach the trailer. I am a pretty fit person and I stressed my back lifting it off and trying to lower onto three bricks on top of each other.

Rating:

5.0

Barbara was very nice. She answered questions, and was very helpful. I'll definitely use that location again should I have a need for another rental.

Rating:

1.0

The location we reserved the truck from Yorktown did not have it, I was notified 24 hours prior. I was sent to a 2nd location on ironbound the truck was never returned so I was sent to a 3rd location on Rochambeau that was closed and no one responded, then I was sent to a 4th location in Quinton. The truck pulled hard to the right and steering wheel was off center. It also only had 1/4 tank of gas and had to stop and fill up before going anywhere. Then I had to go to a 2nd location for tow dolly. It cost us extra time and gas in uhaul & our car, not to mention time wasted we needed to load the truck. Left at 8am for 9am reservation and did not get home until 2pm. I think next time I will go with another company this was ridiculous. Joy at the main # was great and very helpful.

Rating:

5.0

This location was perfect and thorough in covering all points of the rental. Friendly and I would recommend for anyone also would use again for any of my needs.

Rating:

3.0

No one was there, had issues picking up truck using phone, would have been nice of someone were there to assist me.

Rating:

5.0

Not sure, very satisfied with the Washingtons Enterprises. Will use them again.

Rating:

5.0

Barbara was very friendly and helpful

Rating:

3.0

Of the beaten path. Not reliable phone reception for 24/7 access as advertised. I will add that Barbara was Very accessible and informative at all times. Alao, the truck I requested with a lift, and was told would be available in my reservatio, was NOT what was given me.

Rating:

4.0

Better equipment

Rating:

5.0

Barbara was awesome and o top of everything. I will continue to get my rentals thru her

Rating:

3.0

Every thing was ok but when I returned the truck they charged me $15 for fuel even though I returned with same amount of fuel that I picked up with. They are trying to cheat me $15 on the name of fuel which is very bad.

Rating:

5.0

Great customer service! Very pleased with my rental and the overall process

Rating:

5.0

One of the most pleasant rentals I've ever had at any dealership. Miss Barbara is a wonderful person to have met.

Rating:

4.0

Very convenient 24 hour drop off location in rural New Kent county. Easy to return vehicle (plenty of space), easy to find lockbox, and within 24 hours, received response from U-Haul that return was complete and satisfactory.

Rating:

5.0

Lady that called me was very friendly and helped me to figure how what I needed in order to move.

Rating:

5.0

Barbara showed up early to accommodate .

Rating:

5.0

The lady called me prior to drop off to be sure I knew where she is located. Very friendly.

Rating:

3.0

The auto transports were not maintained well. One was missing chains and the other either had a ripped wheel tie down strap or was not secured because when I got it to my house to load it up, the strap was ripped and wouldn’t reach the ratchet.

Rating:

3.0

N/A - Facility was closed.

Rating:

5.0

The customer service for this location was excellent. The person who handled our reservation went above and beyond to ensure we had everything we needed. Great experience.