Tim was AWESOME!!!
DESIREE H
Customer Reviews for Watco Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seems like and honest stand up guy, I appreciate him helping me out, even though he was supposed to leave on Sat 8/31/24 at Noon, he stayed and helped me get my truck rental and was there way past that time. Thank you very much!!
KIMBERLY CTim met me prior to opening and it was a great experience. Thank you.
AMANDA SIt was fairly easy to drop off, although there was a mix up with my truck. The website told me last minute that I had a 26’ truck instead of 15’ which I had reserved. So the business owner at this location was confused when I dropped off the 26’. Apparently he had not been notified of this change like I had. Not sure if the communication issue was from U-Haul or Email, etc. but it all worked out and I didn’t have any extra fees or anything. Love that I could do everything myself from my phone without needing a person there!
Amanda BThat gentleman waiting on me from start to finish was very professional and friendly.
VICKIE JThis location is great! The owner is the nicest guy ever and helped me back the trailer up into the spot he wanted it and thought me some good tips on backing a trailer. Definitely A+ service!!!
Kenneth REverything went well
Daniel MEverything was great Thank you
MARSHA LWas locked inside the gate for almost 2 hours because it wouldnt open
EARL DLocation is not convenient to get in and out of and was challenging to maneuver the large trucks in
ERNEST EIt was easy and the man behind the counter was very friendly and personal.
JORDAN GVery friendly and helpful.very professional atmosphere. I WILL ALWAYS USE YOU ALL FOR MY SERVICES NEEDED.Thank you very much for your hospitality it was a pleasure meeting you.
SHARON PPrice was ridiculously high. Probably won’t be renting a truck through U-Haul again.
Patrick RDrop off was good. No one was there the day we dropped it off not On Sunday evening, everything went well dropping it off
DON KGreat customer service!
Juliann CTotally different experience! Helpful, knowledgeable. Even gave me backing up tips and tricks for future. In and out in 5 mins. He was great!
Stephanie PEverything is satisfactory there's nothing to improve not for me anyway
DEBORAH DGreat service by the person who helped me, didn't catch his name unfortunately. He helped me back my truck up to the car transport and he hooked the entire thing up for me and was ready to go super quick. Very helpful and their all access in/out for their lot made it super easy to return the equipment even after they closed.
Kenneth RMaybe put the 26ft trucks don’t fit under train bridge at top of piece of paper that comes with keys. Saw the first bullet talking about drop off so I didn’t read it. Ended up having to back up once I noticed the bridge clearance. Might avoid significant damage to truck that way. Great experience all around, just a thought.
Adam FWonderful staff, pickup and drop off was a breeze. There were no hidden fees and I will use the services at this location again in the future.
Ariel SEverything was done just right! We had an excellent experience!
Robert MStay the same. Great service
marsha rMaking returning within post hours easier. I arrived to return 30 mins prior to posted closing (online and on office door) and office was closed. This seems like an on going issue with posted times not being accurate.
Jade RWatco Storage staff is always a pleasure to deal with. They have great pricing and good clean facilities. Would definitely recommend to anyone.
Tiffany J | Overall ExperienceDidn't talk to a person, just dropped it off.
Trent MAlways accommodating
DEBORAH GAlways accommodating
DEBORAH GNa
Michael FI only needed the trailer one day. Had to pick it up earlier than planned (at Uhaul site request) so i paid for 2 days. To be fair, I was unabe to return the trailer until after 5pm. Maybe offer a weekend special rate? Or credit for unused hours of the rental for next time?
junior mHad an excellent experience! Cory was managing the Location, as the owner was on vacation. He was there when we pulled up, help us get ready in and out in five minutes. He was kind and knowledgeable, super helpful!
Laura Severything went very well.
MICHAEL KI had never rented a U-Haul before, and the guy there was very helpful and patient with me :). The process was smooth.
Angie AHad a great experience.
LENNEL MThis has been the best location with the best customer care I’ve experienced with any U-Haul location in many years!!! Most places don’t know or care about you as a person or your safety. It was very refreshing to see that not all locations are the same. If you’re within range, this location is worth the drive to be treated as a human and with care and professionalism at the same time.
Sydney BNothing It's petfect. All of my experiences has always been Friendly, respectful Clean Helpful Fast service At This Uhaul locations they are ready for you when you arrive.
Rhonda CExemplary customer service!
Michael AVery nice facility. All associates were very friendly and helplful in pointing out details regarding the use of the vehicle.
JOSEPH CThe employees are so nice and professional. They are knowledgeable and help you. I don’t rent from any other location. Best experience I have had from a U-Haul location
Brian RLove the drop off. The owner was kind and very efficient. I liked him.
james vPleasant & friendly, informative about features of vehicle, knowledgeable - all round great experience
Michael OThe man who helped me was incredible. He explained how to drive the truck to me in a way I could understand and was so incredibly supportive and kind. Will come back to this location everytime I need a truck for him alone. Thanks so much!!
Brianna TI originally booked this at eastern blvd but I was denied service.
Diamante SService was above and beyond. I worked specifically with Tim and he was incredibly helpful
Megan KOwner was very friendly and helpful. Will be returning to rent from him!
Maura SEverything went very smooth. Your representative at this location is very helpful and professional.
Steve WVery friendly and courteous. Great place to rent from.
Edward ATreat them like family (Jesus love).
Bernard SOwner was amazing while interacting with. All questions answered, would definitely use again if ever needed.
Elizabeth MAmazing customer service!!! I rent frequently for work, and I will only ever rent from this location.
Della MAwesome store and very helpful
roy mThe gentlemen running it is very organized and efficient. The way things should be. Thank you
Michael HI will rent again
LAURICE HThe U-Haul manager was very helpful and assisted me in every way that I needed. This is always my preferred location to rent equipment as the staff are knowledgeable and very friendly/helpful. I highly recommend this location!
Jeffrey SGreat service and advice
vicvtoria tThe gentleman who finalized our trip information at drop off, is friendly, efficient, and kind.
Willa BIt would not be fair to make any statement on this. Because we dropped it off early in the morning. It was dark and there was no one there. And it was on a sunday
Michael WI love U-Haul
Victor ZKind and great customer service!
teresa mAmazing customer service!!!
Della MWatco owner was very professional and nice. Very efficient in and out transaction.
melvin dEverything was OK.
Anita DI have rented from Watco Storage on several occasions. The service was excellent, friendly people, and the process was easy.
Jack HI have used the pick up at Watco Storage quite a few times and have always picked up during their business hours. I have 0 issues with Watco. The gentleman that owns it is so nice. However, we used the mobile pick up app this time so we could pick the uhaul truck up very early in the morning before the store opened. The app was not working for either of our phones and it took 4 customers service agents and an HOUR of sitting in our car trying to troubleshoot the app and the website. Absolutely horrendous customer service. Never ever use the app. We ended up being super late moving due having to wait an hour to pick up the truck and then they charged us for being late. Just don't use uhaul ever again.
Kimberly MNot a thing. GREAT customer service!
MARTHA MMy husband accidentally had an accident at Waco storage and they were very understanding they helped him in any way they could they were very generous and yes I would recommend them
MINNIE N | Overall Experience