JOHN R.
Nothing can be improved, service was helpful and friendly, went to great extent to explain mobile check-in.
Customer Reviews for Watco Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Watco Storage LLC
SARAH D.
Amazing customer service and care!
julie W.
Excellent service
Jerry G.
Tim was excellent. The location is not really inviting but it's not bad either.
LORENZO M.
Great place, I will go back 👠🙂
Pat P.
Renting this time using the internet was so easy and fast!
phillip H.
Very helpful and easy rental process.
GLENN W.
Thanks for being so nice and professional.
Karran B.
We had to extend our rental for three extra days due to hitting a deer and changing vehicles. There was no reduction in the rate due to the accident on uhauls part.
KRAIG B.
Tim is great to work with.
Walt M.
The truck had an active service engine light showing. I was told that they "thought" it was just a computer issue. Not too reassuring when you're setting out on a 1,700+ mile trip with all your belongings. Ultimately it was fine but I was worried about it breaking down the whole trip.
David R.
No one was there when I arrived around 130. I had just leave the vehicle without going over it with anyone
LAURA P.
Everyone that worked with us was extremely helpful, very polite and over all wonderful. It made our trip to FL easy as we moved our oldest daughter there. Thank you to all that helped.
LARMONTE N.
Always room for improvement, but this experience was just as great as my first, thanks.
DAVID D.
The service was great! My questions were answered and the personnel were courteous.
TOSHIA R.
I love coming to Waco storage when I come in I don't just feel like a customer I feel that family oriented feeling and that's great , so thank you all and keep up the great great work
Gary H.
This location does an AWESOME good. Great service My go to spot
Leah A.
Outstanding service. Gave me a little training on how to back up.
EVELYN V.
All was well...professional, organized, quick, clean and informative
Kim M.
Everything was smooth and easy. The lady who works there was so nice, as well as the guy. We rented a truck for our daughter's wedding which was stressful enough. The folks at Watco helped reduce this part of the stress. We will definitely come back to Watco the next time we need a rental truck.
Michael G.
The gentleman that runs this storage facility was a great help. He was very knowledgeable and got me out the door quickly. I would definitely rent from this location again.
Kathryn W.
Tim at Watco went out of his way to find a trailer for me that was not on his lot at the time. He succeeded in finding what I needed in the same day. Super nice staff and very helpful!
MICHAEL Y.
I was absolutely pleased
Jerry M.
Keep doing what you are Doing
BROCK B.
Update the store hours to be accurate on the webiste
JACK H.
The employees & owner where friendly and the process was so easy even I could understand it all.
David H.
The ordered furniture blankets and dollies were not in truck. When we wipe truck we wiped truck cab for Covid we used an whole tub they were black and dirty. Truck had a large knock on the steering between 30 and 40 mph and was not very positive. This venue was selected by you the venue I requested was eastern boulevard jeffersonville. Your customer service sucks we made 3 or four calls with an average 30 minutes to 40 minute wait time. The booked labor for loading failed to turn up. We cancelled the order with corporate and stressed we still needed unload help the next day but without telling us you cancelled that. Now I have a bad back who pays? I had to purchase 160 dollars of rental blankets at Clarksville due to rentals not being with truck, guess what they could not put that through their system and I had to pay cash no receipt. And finally the truck stank of marijuana I the back and so does our stuff despite the 3 cans of air freshener and disinfectant we sprayed in therier before loading. Oh and lastly you asked if I would tow a trailer for 50 bucks discount- that's an insult towing a trailer is worth at least a 50% discount.
Latoya S.
Very nice and helpful.
Frank B.
Nothing at all! Tim who helped me was GREAT!!! The best worker I have run across!!! The owner of the location was very warm and friendly also!!
Kayla K.
Tim was so patient & helpful. He made sure I was well taken care of.
Jerry M.
good experience
Jason H.
Owner was great to deal with, very nice and helpful.
KENRICK H.
Fix the driver side mirror
Jerry M.
all good
ROBERT D.
Initial rental through Valero station in New Albany was terrible. The transaction through Watco Storage was great, quick easy and efficient. I will use them again. The rep for your Valero rental site does not come in until 12noon. That is useless.
MICHAEL B.
Great location!
JEFFREY P.
Tim was very helpful, and extremely kind
Dominick M.
Great experience!
MICHAEL G.
very nice and helpful.
STEPHEN C.
Staff is always fast, efficient, and friendly. Trucks are clean and well maintained.
Donald M.
Very well maintained and polite in all aspects !
RODERICK R.
Instill honesty in your employees.
ASHLEE G.
very nice and easy experience!
SHARON M.
The gentleman at New Albany IN was most helpful and kind.
KEVIN H.
Manager was great and took care of me in a timely manner.
RYAN C.
Excellent customer service!!
Lori B.
Awesome people! Would definitely rent from them again
jeff S.
everything was great
MINNIE N.
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Overall Experience
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My husband accidentally had an accident at Waco storage and they were very understanding they helped him in any way they could they were very generous and yes I would recommend them
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