Customer Reviews for Waters Mega Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The truck was beat up and the steering was off. I was told it was the only one available from the location. It did make the trip with out problems.

Rating:

5.0

Their customer service is excellent. Very friendly and helpful people.

Rating:

5.0

Super nice lady at this location.

Rating:

5.0

The truck was very loud and you could not hear much in the cab. This was an old truck and it had many dents and scratches on it. I was stress out after driving it for two days.

Rating:

5.0

This is a great place to store and for service on your RV. Karen is the best, the happiest person you will ever meet.

Rating:

3.0

The truck made ot a couple miles and the abs, traction control and engine light came on. Upon closer inspection the rear axle was pushed back about 3 1/2 inches and caused the truck to go down the road sideways. I called uhaul they sent a mechanic out. The the truck had to be towed. By now i had wasted 4-5 hours of my time. Then I had to drive an hour to get a new one. The new one had the rear door left open and was not clean.

Rating:

5.0

Best customer service of any U-Haul location I have ever used!!

Rating:

5.0

Everything was very good !!!

Rating:

5.0

Great place for michigan up north storage

Rating:

5.0

Liked added services like dump station and RV tech available if needed.

Rating:

5.0

Karen was wonderfully friendly and helpful. She helped make a move to a new home less stressful!!

Rating:

5.0

Thank you Karen at Waters Michigan Uhaul, treated me professionally & very personable happy & helpful was an effortless, affordable experience all the way down to White Pigeon Michigan where I returned my trailer a day late due to a storm in sw Michigan & a tornado touchdown the Tuesday it was due back, I was not penalized or charged additionally, thank you Uhaul & Karen & the man at the white pigeon return site! Satisfied & appreciated the whole experience! Paul Kirk sends

Rating:

5.0

Keep your employees happy!

Rating:

5.0

Open on the weekend

Rating:

5.0

I signed up for after hours pick up. While I was doing the super convenient online pick up the representative for this location was driving by and stopped to make sure everything was running smoothly. During my rental time I requested to add an additional driver to help with my move and it was super easy and quick to get approval. The drop off went as smoothly as the pick up. I am very happy with this experience. Thanks!

Rating:

5.0

This facility is well maintained, spacious, friendly, and fairly priced

Rating:

4.0

Hailey, thank you for excellent service! While everyone was friendly, I was unable to pay or check information if she wasn't in. An auto response by email or phone to let the customer know no one was available that day would help.

Rating:

5.0

This was about the sixth time that we have rented a trailer for one thing or another. I am always greeted with a smile and professionalism. Hailey and her team go above and beyond to make sure you are hooked up and safely on your way. Very happy to have them nearby.

Rating:

5.0

I think all is good. Your rates are fair contract is fair and the equipment was in good condition. I will continue to use U-Haul when needed

Rating:

5.0

One of the staff was out sick, but Anthony in the office did everything he could to get me on the road as quickly as possible!

Rating:

4.0

Site was closed for the day due to illness.

Rating:

5.0

Best U-Haul location ever used - very clean, open, and well-maintained facility. Hailey was outstanding to assist with this rental. She pro-actively recommended a model that worked great.

Rating:

5.0

Great place.

Rating:

5.0

The staff has always been very good to work with.

Rating:

3.0

Well first off I did not realize how hard it is to find a location that actually rents out tow dollies I ended up going 45 minutes further north than what I wanted to just to be able to find one and then I get it and it was the most horrible ride all the way back three and a half hours when the trailer was damaged when I went to pick it up the lady put a sticker on it still allowed me to take it off the lot when I'm pretty sure the last person that rented it put an extremely oversized truck on it and damaged and bent it causing the one tire to bounce really bad even with a load on it by the time I realize what was wrong everything was already closed so I could not drop it off and switch it out anywhere I had almost a 4 hour run which ended up taking me over 6 hours. I cannot believe the tire did not pop on that trailer shame on them

Rating:

5.0

Great customer service

Rating:

3.0

I made a mistake I wanted to rent from Grayling not Gaylord. Upon my arrival in Grayling the person working would just kept tell me he didn’t have me in the system so no rental. Instead of looking in the system and telling me that he seen reservation in Gaylord. He made me feel like I was bothering him and he reall didn’t want to do his job maybe he needs training in customer service. But rest assured I’ll never use U-Haul again. One bad apple ruins the batch, I hope in time I’ll feel differently.

Rating:

5.0

Great people and excellent service Will use again

Rating:

5.0

Wonderful location, easy to access and drop off. Will definitely recommend this location!

Rating:

1.0

I reserved this vehicle waiving the insurance and when the contact was finalzed the insurance was put on?? I was told if the vehicle was returned with a gas level anywhere from 2/3 to 3/4 that I would not be charged an added fuel cost but yet I was charged for 2 gallons. I was also told if the vehicle was returned any time on Sunday that I would not be charged an extra day but yet I was charged an extra day. Horrible communication.

Rating:

2.0

It was a fiasco getting the dispatch changed to this location. The “girl” at the front desk wasn’t at work “yet” (11:00) and the guy knew absolutely nothing.

Rating:

5.0

Friendly customer service

Rating:

4.0

Better hours

Rating:

4.0

Sweep and wash the equipment. There was mud all around the exterior; gravel and dirt all over the interior of the 6x12 enclosed trailer I rented for moving furniture.

Rating:

5.0

Roger did a great job...don't know how he could improve.

Rating:

5.0

Every experience I have had with this location has been excellent! I highly endorse this as a great place from which to rent.

Rating:

1.0

When I arrived at this location all the information I had previously filled out online had to be inexplicably resubmitted by the employee working at the front desk which was only a slight annoyance. I left my items with them under the impression they would be safe, but somewhere between Waters Mega Storage in Michigan and Panorama City, California, my U-Box was broken into and thousands of dollars worth of my items were stolen. No one notified me of the situation until the box reached it's destination and the company has done next to nothing to show intent to remedy this situation. I don't know what drivers this location uses and I can not in good faith recommend them or U-Haul to anyone going forward.

Rating:

5.0

Customer service was excellent! Could not have been better!

Rating:

5.0

Any and all of the rental trucks in northern Michigan should and must have winter rated tires, it is not an option! It is not a question of if personal injury and or deaths will occur it's when.

Rating:

5.0

The setup was well thought out. The trailer I rented was out front of the office and ready for hookup following a short check-in. The owner/operator was prepared for my arrival, completed check-in, and hooked up the trailer in less than 15 minutes. The trailer was in excellent and clean condition. There was a specific drop-off area when I returned.

Rating:

5.0

Vehicle could have been warmed up in advance. Lost time waiting for ice to thaw off windshield.

Rating:

5.0

Between storage and trailer rentals, we have had several dealings with this location. Hailey and Roger are always so very helpful, friendly and professional. Nothing but positive and confident experiences.

Rating:

5.0

Very clean facility with helpful knowledgeable staff. Highly recommended for either short term or long-term storage needs. Fair prices, secured property.

Rating:

3.0

Good

Rating:

5.0

I only needed this outside storage space temporarily. Space was easy to locate and well marked. Staff very helpful and efficient. Great location just off I75 off ramps.

Rating:

3.0

When a customer asks for a printed paper copy of their receipt, go out and check the vehicle over quickly and come back in and print it out for them while they are there and later go back and wipe down the vehicle later. Don’t make the customer stand there for almost 20-30 minutes while you dilly dally around cleaning the vehicle and sit inside the vehicle in the drivers seat on your phone not wiping anything down for almost 5-10 minutes. Then act put out because she had to come back in and print you a receipt!!!

Rating:

5.0

Quick and easy drop off!

Rating:

5.0

My whole rental experience with U-Haul was very pleasant

Rating:

5.0

The staff is very friendly and we trust the service department to fix anything in our trailer. We look forward to storing our trailer at Waters Mega Storage again in the spring!

Rating:

5.0

The staff at Waters, most notably Haley, were friendly, efficient, knowledgeable, and courteous. Haley did a particularly good job helping me over the phone, finding answers to my questions, and explaining what to expect with shipping our U-Boxes across the country. U-Haul should take pride in her as an employee!

Rating:

5.0

Great place and location

Rating:

2.0

I ended up with wet items and mouse urine and feces on my items in the storage facility. For the price I'd think it'd be better sealed. Disappointing

Rating:

5.0

Note that the store is actually not in Gaylord, but rather a good 10 + miles south.

Rating:

5.0

Excellent staff and well maintained storage facility

Rating:

5.0

Easy process, great value and quality equipment.

Rating:

5.0

Very great people! Very helpful and courteous. Store was clean and well maintained. I would absolutely recommend this store!

Rating:

5.0

Staff are really good to work with, smooth transactions, extremely helpful. Very accommodating.

Rating:

5.0

Great customer service. Very friendly staff.

Rating:

5.0

The staff was pleasant and helpful. Pricing was good and the process was easy. Overall great experience!

Rating:

5.0

Good quick easy service thanks

Rating:

5.0

Keep on doing a great job!

Rating:

5.0

Easy drop off, friendly customer service. 5 minutes I was finished (time to park the trailer). I was in and out with no hassle.

Rating:

3.0

There was melted ice cream all over the back of the truck and we had to mop it out before we could even use it. Also the windshield was so buggy I could barely see out it to drive off from the truck rental store to head home with it. Person I dealt with was nice though.

Rating:

5.0

Haley at front desk is super good! Thanks

Rating:

5.0

Very nice folks running this location. If you need a rental this is a go to location.

Rating:

2.0

The truck was in terrible shape. The outside was damaged, and the cargo area was very dirty. It looked like someone used it to haul shingles. On top of that, the guy behind the counter did not even seem to know that the truck was in the condition it was in. When I told him, he acted surprised, and yet did not seem to care.

Rating:

4.0

Make sure the truck is clean. Also he did not ask if I wanted to add my sister as a driver or other important questions.

Rating:

3.0

No one there. Closed on a sunday

Rating:

5.0

Excellent. Everyone there went beyond anything we expected. We need to store our 5th wheel for the month of April do to an earlier return north then planned. We also need to make a couple of repairs during that time. They put us up where it was high and dry and within power and waters reach. Thank you. Russ & Nancy J. EXCELLENT.

Rating:

5.0

Professional and knowledgeable staff made my home move much less stressful.

Rating:

5.0

I will back for next year’s snowmobile season, saves me in gas and maintenance more than the cost of storage. Very convenient and I feel comfortable leaving my snowmobiles with you

Rating:

5.0

TRAILER GOT STUCK IN SNOW IN THE FACILITY. CONTACTED OFFICE AND THEY SENT EMPLOYEE OVER. WHILE WE WAITED, HE PLOWED THE SPOT AND PUT OUR TRAILER INTO SPOT . VERY APPRECIATIVE OF THE PROMPT RESPONSE.

Rating:

5.0

I'm sure we will be back

Rating:

5.0

Owner was very nice and helpful would definitely recommend and use them again.

Rating:

5.0

Great facility!

Rating:

5.0

Waters Mega Storage is the best in Otsego County. Very convenient and secure.

Rating:

5.0

The new management has made some great improvements!

Rating:

5.0

Very well run business. I have and will continue to use the facility to store my boat trailer during the summer months.

Rating:

5.0

It was a relief to be able to comfortably sort and distribute what was no longer needed from my two rented units in order to downsize to one unit. They were understanding of my need to keep a budget and Haley went beyond her job description in order to assure me a timely truck to avoid starting another billing cycle and also accommodate my scheduled moving crew. U-Haul Mega Storage meets customer needs.

Rating:

5.0

Excellent storage facility. I highly recommend this business.

Rating:

5.0

These folks are as advertised. Friendly with reasonable prices. I would recommend them if you needed outdoor storage.

Rating:

5.0

Overall I would highly recommend waters storage. They where all very nice and exceptional service.

Rating:

5.0

I am usually there to pick up on Saturday and drop off Monday or Tuesday night, it works out OK, understandable someone can't be there at those hours. I will definitely be back next year, the cost is about even with what I save in gas towing and no wear and tear on trailer. I have recommended to others.

Rating:

5.0

You can find similar facilities for much cheaper rates. Waters is over charging.

Rating:

5.0

Will use again! Karyn was awesome to work with!

Rating:

5.0

Karen is Super!!! I will be back next summer.

Rating:

5.0

We store our 5thwheel every winter nothing but great service