Waters Mega Storage

Rating:

1.0

This place was a red flag from the start. When I moved here from El Paso I had a U-Box storage box sent up. For some reason it got stuck in Houghton lake for almost an extra week and a half. Upon the delivery of the U-Haul box I decided to get a $55 a month storage unit. Year and a half later rents been paid on time every time even months in advance. They do a spontaneous $30 price increase on me. They send the notice to an address that's not on file for me anymore per my U-Haul account. I continue to pay my ittle 55 bucks. The same day I lost my job. I get a call from to let me know that I was late on my payment, apparently there was a $30 price increase now. I explain my situation and the very nice lady understood, she vouched for me and said that he's never been late on his payment. She asked whoever was in charge to waive the late fees. They approved the waiver and we scheduled payment arrangements for a later date (approximately 6 days later when I would be able to pay when I receive my check.) 4 days after the initial phone call I'm at my uncle's funeral, it's the boss lady some miserable human calling to nag at me about a payment that's not even technically due late now per our payment arrangements previously made. I let her know where I'm at and politely hang up the phone. I get a call back about 20 minutes later. To get in a bickering debate with this miserable human who works at the front desk. I think her name is laura. Whoever she is she's the boss. To let me know that I'm 3 days late on my rent I step outside of the service. I let her know that I had previously spoken to another employee who was waving the late fees and who I had made payment arrangements with. Decides to get into an arguing match with me on the phone. Where she literally imitated me and mocked me back to let me know whoever approved that is no longer employed there (I wonder why) and that she'll be charging the late fees and it's not their fault that they sent the notice to the wrong address, we go back and forth until I guess some customers walk into the office and she's so embarrassed she has to end the call. Probably 20 minutes later I get another call from this lady. We can do another debate finally she waves the late fees. And I pay it two days later. As previously agreed upon. Jump forward to my last and final month. I had initially planned on moving out of the unit. However life happens I've been busy applying for jobs I've been busy trying to consolidate my uncle's belongings with my family and also just taking time for myself to mourn. She calls me the day it's due. To let me know that if it's not paid by 7:00 or whenever the heck she was out she was putting the overlock on it. I let her know I'd take care of it I would pay online she argues with me and tells me I can't pay it online. I've been paying the storage unit fee since the beginning of time through the U-Haul app. But she literally picks another argument with me. I hang up the phone make the payment. I just packed up my belongings and I cannot be more happy to be free of this place. Avoid at all costs. Literally how are they going to increase the rent by $30 a month but the luggage cart to get my stuff to and from the unit. Only has three wheels why am I paying more for less amenities. Laura obviously is chased most of the business out of here considering my once full storage unit building. Now sits primarily vacant. If you got money to spend and you like to argue with people who are so bored they feel the need to harass you. This is the place for you. I would carry everything on my back before I rent another U-Haul from here. I would throw all my belongings away before I pay for another inch of storage space from this property. Do with this information what you will. But don't say I didn't warn you.