Customer Reviews for Watson Bros Inc
(U-Haul Neighborhood Dealer)

362 reviews

679 Texas Palmyra Hwy   White Mills, PA 18473

(570) 616-0975

Office Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2025: Closed
  • 6/1/2025: Closed

Services at this Location:

Contact Us

(570) 616-0975

679 Texas Palmyra Hwy
White Mills, PA 18473

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2025: Closed
  • 6/1/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

All ok

BARBARA P 
Rating:
4.0

Customer did not leave a comment.

ERIC C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
3.0

Personnel should be n/a - dropped off after hours. Location was easy to find, but parking not so clear. Did my best to stay out of the way and line up with other returned items like trailers, etc.

Michael R 
Rating:
5.0

Awesome family owned business with people who care about their customers!!

MARLENE W 
Rating:
5.0

The professionalism and courtesy of the staff is far beyond anything I expected.

Michael H 
Rating:
5.0

Watson is my go-to. He is so nice and always has all of his equipment clean and ready! He helps me hook up my trailers 💕👍👍👍👍👍👍👍

GISELE B 
Rating:
5.0

Make sure all equipment is in the truck before leaving.

MICHELE M 
Rating:
3.0

upon closer inspection after I'd loaded it, the trailer had nails in two of the four tires and one was bald and over pressured by 20psi Needed to call

STEVEN K 
Rating:
5.0

Customer did not leave a comment.

AUSTIN S 
Rating:
5.0

Have never had a bad experience with UHaul. I am moving and have been renting trucks and trailers around town and one way.

JOSEPH L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S 
Rating:
4.0

Give warning about taking pics at drop off location other vehicles parked on both sides of truck hard to get start pics because other trucks you dont get key till the last step

Trevor D 
Rating:
5.0

Called them up and they were very helpful and it was easy to put the trailer away

Evan S 
Rating:
4.0

Customer did not leave a comment.

DANIEL B 
Rating:
3.0

I have used this drop off location several times over the last two months, three times arriving after the location was closed, and two of those times (including this rental) the return portion of the U-Haul app would not work despite literally parking in the exact location it worked a week earlier. Not sure what is going on with the app. The location was closed, so there were no personnel to help.

Richard H 
Rating:
5.0

Trailer needed some kind of tongue lift. I can handle, but not most customers.

Michael B 
Rating:
4.0

Customer did not leave a comment.

RYAN B 
Rating:
5.0

Customer did not leave a comment.

SVETLANA T 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Excellent service and assistance.

Robert S 
Rating:
5.0

Watson Brothers worked with me to find the right truck for the day I needed it. The truck was clean and well maintained and it made a big difference to what otherwise is a challenge of moving out-of-state. Thank you, Charlie @ Watson Brothers.

DOUGLAS H 
Rating:
5.0

Nice people very helpful

KEVIN P 
Rating:
5.0

Customer did not leave a comment.

Hailey M 
Rating:
4.0

Customer did not leave a comment.

THOMAS P 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Customer did not leave a comment.

Patricia P 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

TROY R 
Rating:
5.0

Customer did not leave a comment.

ICHAD M 
Rating:
5.0

keep up the great service. This location will will be my first choice next time.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Gerard C 
Rating:
4.0

Thought we removed the insurance but we were charged. It was a reasonable price so not a huge deal.

David H 
Rating:
3.0

YOU CAN REIMBURSE IN FULL ME FOR THE ENTIRE EXPERIENCE: MADE THE MOVE MORE DIFFICULT AND ADDED STRESS TO THE DAY. FELT UNSAFE FOR 50 MINUTES BECAUSE UHAUL CREATED A MISTAKE O MY ACCOUNT. AWFUL AWFUL AWFUL AND THATS BEING NICE

PATRICE A 
Rating:
3.0

Make sure the truck won't crap out on u. When I went downhills I had 2 shift it in2 N cause I felt the trasmission would have blown up.....putting in2 R was a nightmare. I didn't fuel it up cause I didn't want 2 drive this truck anymore (which would had been only $6 like last uhaul rental)...instead I pd almost$27 fuel charge.. But I rather pay that and break down after a very long day and all I wanted was 2 get home. Never mind the loose steering...... All I know truck needs 2 b pulled off the rd. All I know if I had 2 h ave 2 had 2 go long distance....I b prayin all the way....while goin probably only 40 miles an hr. I'm not one 2 write reviews but this uhaul rental was a nightmare !

Christine A 
Rating:
5.0

Customer did not leave a comment.

sam c 
Rating:
5.0

Customer did not leave a comment.

Roger K 
Rating:
2.0

Your app doesn't work at this location. So customers cannot check in or drop off a truck without getting screwed with extra fees.

Sean M 
Rating:
5.0

I've used WATSON BROS Inc twice now and all I can say is, FANTASTIC!!!!!

raymond p 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

George P 
Rating:
1.0

This was the worst rental. I told the location I don’t have an app or ability to get it they said it was ok I rented the unit for 12 hours called and left a message at drop off yet they charged me for 3 days and then hung up on me when I called to dispute. Worst location ever

Michael F 
Rating:
5.0

Customer did not leave a comment.

Tina B 
Rating:
3.0

I though I have to pay only rent for box, They did not ask me and added 50 dollars for insurance. They never explained me about those fifty dollars. I just found out later on , receipt sent to me on my email showed 50 dollars for indurance. Also I picked box on Saturday evening and retuned on Thursday night. I was told that I will charged for 5 days if I drop the box at thirsday night, even if the shop is closed , just leave the box at storage place. Thats what I did, but later on I found reciept where they deducted rent of 6 days that was 20 dollars more than what was qouted earlier.

salman z 
Rating:
5.0

Customer did not leave a comment.

Gerard C 
Rating:
4.0

They had trouble connecting to U-Haul's system but overcame that by processing my pickup manually. Very nice people.

Jon G 
Rating:
5.0

Customer did not leave a comment.

Carlos U 
Rating:
4.0

Friendly people and straight to the point. Thanks

William G 
Rating:
2.0

Lots of moving blankets left in truck which I didn’t order. Self checking took 5 try’s then no code had to call and wait 30minutes to get the code. Truck was not well maintained had lots of issues with transmission and steering

Jillian H 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Steve A 
Rating:
4.0

Customer did not leave a comment.

Angela P 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Aside from the bad weather everything went great! The cargo van is very good in snow!

Shannon L 
Rating:
4.0

Provide a tongue jacking device as I could not lift the trailer off my hitch ball

Thane K 
Rating:
5.0

Very good experience

Bogdan B 
Rating:
5.0

We have been using uhaul rental trucks from Jim Watson for several years and have been extremely satisfied. He and his staff are a pleasure to do business with.

bob D 
Rating:
3.0

When I picked up the truck the check engine light as on. When I returned the truck Saturday night, I was unable to use the mobile app as it could not location verify me. I tried to talk to them about not being able to use the mobile app, all the said was they could not verify when the truck was returned as they are closed on Sunday, so they have to charge for Sunday, end of story.

Rod P 
Rating:
5.0

Best place ever..my first choice alwsys

Edward E 
Rating:
5.0

Customer did not leave a comment.

Steve A 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
5.0

Will use this location every time!

Cindy S 
Rating:
5.0

Customer did not leave a comment.

ARMAND C 
Rating:
5.0

Great guys very helpful

Joseph W 
Rating:
4.0

Customer did not leave a comment.

peter v 
Rating:
5.0

Customer did not leave a comment.

Alice M 
Rating:
5.0

Everything was great. Charlie was very helpful.

DONNA S 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Great rural location and friendly helpful people. A great experience.

James K 
Rating:
5.0

Customer did not leave a comment.

Ron G 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

I really can't think of anything that needs improvement. Watson Bros. is a great location with friendly, helpful folks there!

EDWARD M 
Rating:
5.0

Customer did not leave a comment.

ARIK R 
Rating:
5.0

Customer did not leave a comment.

Heinz H 
Rating:
5.0

Customer did not leave a comment.

manami s 
Rating:
5.0

Customer did not leave a comment.

Beata N 
Rating:
5.0

Very nice gentleman to deal with. Highly recommended.

James K 
Rating:
5.0

Customer did not leave a comment.

John Z 
Rating:
5.0

Best place great people!!

Ronald W 
Rating:
5.0

Very friendly,and will go 100% to help make the rental easy. Easy going and if customer runs a bit later than they had hoped to return rental eq, they don,t have any problem. Will definitely rent there the next time we need to rent from u haul!

Kathy R 
Rating:
4.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Nothing, really. I used the app to pick up my rental, and I went inside the facility when I returned it. Great folks, nice place, perfect location!

Edward M 
Rating:
5.0

The gentleman behind the counter was pleasant and friendly. He advised where I can drop off the truck and auto transport. This by far was a better experience than picking up the rental. This location is a better representation of the company I enjoy doing business with.

Avelino M 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
4.0

Customer did not leave a comment.

Eileen D 
Rating:
5.0

Just an all around good experience.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Excellent service. Will definitely use again!

Daniel B 
Rating:
4.0

Sunday morning drop off so nobody around. The key drop box was hidden from view by trucks on both sides, but once I found it all went well.

James V 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

They were unbelievable. Absolutely amazing. I will drive the extra miles to rent from them again

Stacy K 
No reviews have been submitted for this location.
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