Very good experienceBogdan B.
Customer Reviews for Watson Bros Inc
(U-Haul Neighborhood Dealer)
White Mills, PA 18473
Services at this Location:
- Mon–Sat9 am–4 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: Closed
- 12/28/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We have been using uhaul rental trucks from Jim Watson for several years and have been extremely satisfied. He and his staff are a pleasure to do business with.bob D.
When I picked up the truck the check engine light as on. When I returned the truck Saturday night, I was unable to use the mobile app as it could not location verify me. I tried to talk to them about not being able to use the mobile app, all the said was they could not verify when the truck was returned as they are closed on Sunday, so they have to charge for Sunday, end of story.Rod P.
Best place ever..my first choice alwsysEdward E.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Kevin O.
Will use this location every time!Cindy S.
Customer did not leave a comment.ARMAND CHARLES J.
Great guys very helpfulJoseph W.
Customer did not leave a comment.peter V.
Customer did not leave a comment.Alice M.
Everything was great. Charlie was very helpful.DONNA S.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.ANTHONY C.
Great rural location and friendly helpful people. A great experience.James K.
Customer did not leave a comment.Ron G.
Customer did not leave a comment.Daniel B.
I really can't think of anything that needs improvement. Watson Bros. is a great location with friendly, helpful folks there!EDWARD M.
Customer did not leave a comment.ARIK R.
Customer did not leave a comment.Heinz H.
Customer did not leave a comment.manami S.
Customer did not leave a comment.Beata N.
Very nice gentleman to deal with. Highly recommended.James K.
Customer did not leave a comment.John Z.
Best place great people!!Ronald W.
Very friendly,and will go 100% to help make the rental easy. Easy going and if customer runs a bit later than they had hoped to return rental eq, they don,t have any problem. Will definitely rent there the next time we need to rent from u haul!Kathy R.
Customer did not leave a comment.RICHARD P.
Nothing, really. I used the app to pick up my rental, and I went inside the facility when I returned it. Great folks, nice place, perfect location!Edward M.
The gentleman behind the counter was pleasant and friendly. He advised where I can drop off the truck and auto transport. This by far was a better experience than picking up the rental. This location is a better representation of the company I enjoy doing business with.Avelino M.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.Eileen D.
Just an all around good experience.Eric W.
Customer did not leave a comment.Joseph M.
Excellent service. Will definitely use again!Daniel B.
Sunday morning drop off so nobody around. The key drop box was hidden from view by trucks on both sides, but once I found it all went well.James V.
Customer did not leave a comment.Mark A.
They were unbelievable. Absolutely amazing. I will drive the extra miles to rent from them againStacy K.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.DAVID S.
We were pleased someone at Watson Bros., was there to handle the app/computer issues we were having. Again cell service in that location may have complicated a smooth drop off. Final comments is, there is still a place for human help to aid in technology. The Uhaul service was affordable, convenient and a great way to move locations.Ronald H.
Customer did not leave a comment.Robert L.
Free coffeeWilliam P.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.Theodore W.
Customer did not leave a comment.Evan M.
Customer did not leave a comment.Cheryl A.
It's all goodRUSSELL S.
I had a great experience. Everyone was friendly and helpful.claire S.
Note on door after business hours to tell you to put truck in lot across the street and location of key drop box.Thomas S.
Customer did not leave a comment.chris V.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.charles S.
Customer did not leave a comment.Jill G.
Customer did not leave a comment.Claire B.
Customer did not leave a comment.Alvera S.
Customer did not leave a comment.robert P.
Customer did not leave a comment.Randall K.
Customer did not leave a comment.Bryant D.
Customer did not leave a comment.TERESA M.
Customer did not leave a comment.Lawrence M.
Customer did not leave a comment.David B.
Customer did not leave a comment.Norman T.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Thomas F.
Great experienceFrances P.
Customer did not leave a comment.John Paul E.
Friendly and professional service, I would definitely recommend.Joseph S.
Customer did not leave a comment.Peter B.
I don't blame the location. I needed an open trailer and they were nice enough to tell me they expected one back on a Saturday evening. I picked it up just after 4pm and used it Sunday. I was picking up a tractor and taking it for repairs. The repair shop closed at 3 on Sunday and I didn't make it. Went first thing Monday and and had the trailer back at 9:30am. They charged me usage and insurance for 2 days! Saturday evening to Sunday morning. That's BS.connie H.
Customer did not leave a comment.Christopher D.
No customer service. You hook up the trailer yourself without any offer of help. They add on insurance even when you decline it when the reservation was made. When you call to explain you opted out of insurance their response is "I can not change the reservation that YOU made & they insist you added it on. Called U'Haul & rep was able to confirm I did NOT add it on. U-haul did refund the insurance fee. This happened back in April with this location & they convinced mecI did something wrong. Now I know I Overpaid in April & they got away with it. NEVER AGAIN!!!Joseph M.
Thank you, kindlyâ€”this experience was terrific. Watson Bros. Is the best!David M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Paul R N.
Excellent customer service and very Accommodating.Thomas H.
Customer did not leave a comment.Richard K.
Great quality and serviceCarey R.
Customer did not leave a comment.KELLY ANN T.
Watson Brothers made it easy and simple. I would definitely return there for my rental truck needs.bill M.
Was charged for 2 days when I rented for 1 and returned on timeMichael S.
The staff was very nice and helpful. I would recommend this location to anyone.Bartosz K.
Customer did not leave a comment.Erik L.
Don't change reservationsMichael S.
They could not have been nicer and more professional.Roger M.
Customer did not leave a comment.James K.
Friendly, efficient staff. A positive experience with a convenient on-site deli too!George S.
Very friendly, courteous, accommodating!EDWARD S.
Nothing it was greatZachary S.
Customer did not leave a comment.Nicholas P.
Your reservation system is terrible. A â€œreservationâ€ doesn't mean bill have a truck waiting for me according to your representatives. That is like a Seinfeld episode. Watson Bros made everything right- your regional office didn't even know they had a truck. Terrible reservation system- terrible.Salvatore A.
Customer did not leave a comment.shiela W.
Customer did not leave a comment.Cody L.
When I went to check in the rental the person had left early due to an illness. Left the keys ets. Received email with the total charges. Was overcharged for the miles, charged for insurance when I had declined insurance and charged a $25.00 cleaning fee and left the truck clean and a lot cleaner than it was when I picked it up.James U.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Carlos D.
Charlie was wonderful, went out of his way to try to overcome a computer glitch on the uhaul system, was very informative and pleasant he also explained the full charges and how they work, would definitely recommend Charlie and Watson Bros UhaulVINCE D.
Clean, organized place with a great guy at who got me on the road. I will rent here again for sure. Nice big lot for pick up and drop off.MATTHEW D.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.Luis M.