Customer Reviews for Watson Bros Inc
(U-Haul Neighborhood Dealer)

224 reviews

679 Texas Palmyra Hwy   White Mills, PA 18473

(570) 616-0975

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022 - 8/15/2022: Closed

Services at this Location:

Contact Us

(570) 616-0975

679 Texas Palmyra Hwy
White Mills, PA 18473

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022 - 8/15/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service and very Accommodating.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Great quality and service

Carey R. 
Rating:
5.0

Customer did not leave a comment.

KELLY ANN T. 
Rating:
5.0

Watson Brothers made it easy and simple. I would definitely return there for my rental truck needs.

bill M. 
Rating:
3.0

Was charged for 2 days when I rented for 1 and returned on time

Michael S. 
Rating:
5.0

The staff was very nice and helpful. I would recommend this location to anyone.

Bartosz K. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
4.0

Don't change reservations

Michael S. 
Rating:
5.0

They could not have been nicer and more professional.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Friendly, efficient staff. A positive experience with a convenient on-site deli too!

George S. 
Rating:
5.0

Very friendly, courteous, accommodating!

EDWARD S. 
Rating:
5.0

Nothing it was great

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Your reservation system is terrible. A “reservation” doesn't mean bill have a truck waiting for me according to your representatives. That is like a Seinfeld episode. Watson Bros made everything right- your regional office didn't even know they had a truck. Terrible reservation system- terrible.

Salvatore A. 
Rating:
5.0

Customer did not leave a comment.

shiela W. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
4.0

When I went to check in the rental the person had left early due to an illness. Left the keys ets. Received email with the total charges. Was overcharged for the miles, charged for insurance when I had declined insurance and charged a $25.00 cleaning fee and left the truck clean and a lot cleaner than it was when I picked it up.

James U. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Charlie was wonderful, went out of his way to try to overcome a computer glitch on the uhaul system, was very informative and pleasant he also explained the full charges and how they work, would definitely recommend Charlie and Watson Bros Uhaul

VINCE D. 
Rating:
5.0

Clean, organized place with a great guy at who got me on the road. I will rent here again for sure. Nice big lot for pick up and drop off.

MATTHEW D. 
Rating:
3.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Gay M. 
Rating:
4.0

Customer did not leave a comment.

DEREK S. 
Rating:
4.0

Customer did not leave a comment.

JAMESR G. 
Rating:
5.0

Customer did not leave a comment.

barbra B. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDJOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
2.0

My negative experience comes directly from the app itself. I was moving on a Sunday, the store itself was closed. I had to use the 24/7 app service. Which required information that seemed extremely unnecessary like two people for them to call to verify me? I get taking a picture of my license. But the process took so long. The front of the truck also had garbage in it from the beginning of November so they tells me whoever owns these trucks doesn't check to make sure it's clean. Drop off was just as annoying asking for pictures of every thing and putting in the mileage I was leaving it at took ten minutes because the app kept saying I was putting the wrong mileage in and I was NOT. Then it finally decided to work randomly then minutes later. The app needs serious updating and needs to be much smoother to use. It makes me never want to work with U-Haul again.

Marisa R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Thank you

STEVEN H. 
Rating:
3.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Nice shop and staff

Dave C. 
Rating:
5.0

Great to work with

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

vanessa I. 
Rating:
5.0

Very easy to do business with

JACOB T. 
Rating:
5.0

Best customer service

paula H. 
Rating:
3.0

Friendly service.

PATRICIA N. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

The best customer service 👍

CHRISTOPHER L. 
Rating:
4.0

Have the equipment at the locate that you originally reserved at.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Nothing at all vert pleasant to work with

Everett G. 
Rating:
4.0

Doing the on phone check was not the best experience for after hours drop off there also was NO HELP WHEN I TRIED CALLING

PAUL M. 
Rating:
5.0

Don't hide fine print website sucks, your poor website cost me extra money and because of that will consider using someone else next time. Your loss should have refunded me the money back now YOU have loss money as well and future customers.

Kurt P. 
Rating:
5.0

Just wanted to let you know that a cell phone was left in the middle console of the truck. It may have been the renter before us, it was not mine, so I left it in the cab.

Suzanne M. 
Rating:
5.0

My receipt will not download and I want to see this info

glen W. 
Rating:
5.0

Drop off with simple and easy, thank you!

John C. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Terence G. 
Rating:
5.0

Customer did not leave a comment.

Lenh M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

I'll be using it again soon! Super smooth

BRANDONS M. 
Rating:
5.0

Customer did not leave a comment.

JOHNWILLIAM M. 
Rating:
5.0

Know where your equipment is. i was looking for a 10' box truck they told me they only had a 15' at this location. I get there they had 5 10' box trucks there. I asked the rep at this location if those trucks were reserved he said no. imaging that

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Get rid of the digital stuff. It is stupid to upload a picture of my license

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

DANIELT B. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Excellent service from a local business- I highly recommend using Watson Bros. U-Haul for all of your moving needs.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Went to pick up truck at scheduled time 9 p.m. had to log into uhaul app and had an issue which caused me to be there at location for an hour and 45 minutes past my pick up time. App was not working correctly in order for me to retrieve my keys to the rental. Had to call 24/7 uhaul number spoke with 4 different people which i was on hold for 10 to 15mins each time I was transferred and last person I spoke with finally was able to be of assistance in order for me to retrieve my rental truck. I arrived at 9 p.m. wasn't able to enter truck until 10:55 p.m. it was 13 degrees out side and windy.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Kristy S. 
Rating:
5.0

Great experience, Charle was the best!!

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
1.0

No pretrial was performed. The man that came to the counter, Charlie, stated "I'm busy, I don't have time for this!" The moving blankets were not in the truck, which annoyed him more. When dropping the truck off, there wasn't anyone there to close us out because the location didn't work picking the truck up and dropping it off. We took pictures of the starting mileage and the drop off mileage just in case

Robert M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
1.0

Get an app that works

Carlos M. 
Rating:
5.0

First time using the mobile app to get a truck. You must be at the dealer location exactly, I parked accross the street and was told I was at the wrong location. Gps seems very accurate. The key box code didn't seem to work but after a couple of minutes of trying to open the lock, it opened. I suggest you follow the instructions to the "T". If its not working, try again, that seemed to work for me. Now that I have been through the process, it will be easier the next time. All in all, a great experience.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

Everything was perfect. Great customer service

KIM G. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Truck needed a front bearing the shop knew about it and did not tell me but said they are replacing it

John D. 
Rating:
3.0

I reserve the U-Haul for 24 hours at a different location that was much closer to where I was moving from I received an email from U-Haul saying that my U-Haul was ready 30 miles away and I only had it for six hours on that day I called the location and said that was ridiculous they said it is what it is and they can't change it so I had to pay the additional mileage And my time to pick up and return and I had to totally change the plans of moving day it was a very frustrating experience and I don't know how in the world something like this could happen when I reserved it for 24 hours and then give it to me for six and then they change the location where it has to get picked up and I encourage national charges for mileage is very unlikely that I will ever use U-Haul again

Brian S. 
Rating:
3.0

Truck was horrible. Smelled like Sulfur. Heat coming from floor. Dangerous and unbearable to drive.

THEODORE K. 
Rating:
3.0

Hand truck and dolly were not available. There was no way to update the sales order to remove the dolly prior to renting and no way to provide feedback that they were not included as requested on pickup. Passenger door had a minor dent and lock mechanism was loose. We had to sweep out the back of the truck. There was no way to contact UHaul about issues and concerns. Pickup location was changed the day prior and no opportunity to discuss an alternate.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
5.0

Thank you Charlie. Easy to work with. Outstanding customer service. Will return to this location to rent again.

Gloria K. 
Rating:
5.0

And the gentleman who checked me in was terrific. Friendly and kind.

George D. 
Rating:
4.0

Customer did not leave a comment.

Bryan E. 
Rating:
5.0

The Watson Brothers were a pleasure to deal with. Everything was clean and orderly and instructions were clear. Would definitely rent from them again.

Deborah K. 
Rating:
5.0

Charlie is always super helpful and gets us on the road on time!

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
3.0

Customer did not leave a comment.

Colleen H. 
Rating:
1.0

This business has two locations making it difficult to actually find the correct place to pick up vehicle as one of these locations is not clearly marked.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
5.0

Customer did not leave a comment.

Carlos W. 
No reviews have been submitted for this location.

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