Customer Reviews for Waynes Auto Repair
(U-Haul Neighborhood Dealer)

537 reviews

2435 Greenwood Rd   Pembroke, ON K8A6W2

(613) 775-0043

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(613) 775-0043

2435 Greenwood Rd
Pembroke, ON K8A6W2

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Luke D. 
Rating:
5.0

Service when renting was amazing. Unhappy with having to drag an empty trailer back from Nova Scotia. It is absolutely ridiculous to hoard equipment in Ontario. To pay a $6000.00 drop off fee, or spend an extra $800.00 in fuel. It is disgusting that consumers are trapped returning a one way rental. Meanwhile in NS, there are zero trailers at the rental facility, and they would have gladly accepted it. Unreal to say the least. I would not recommend renting from Ontario.

LEE ANN K. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Do not block driveway entrance with Uhual Trucks

Mr Greg S. 
Rating:
4.0

Customer did not leave a comment.

MEGAN J. 
Rating:
5.0

Customer did not leave a comment.

Abby G. 
Rating:
4.0

Your “e check in and return” would not upload photos for verification. As a result I had to pay the $20 service/admin fee. I was told the “system” was not working

CLIFFORD M. 
Rating:
1.0

No one told me my pick up location changed. Store confirmed I was never notified. Almost had to drive an hour to get a vehicle. Given the wrong size vehicle to move my belongings and cost me more money. Worst moving experience.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
4.0

Very hard to lift heavy tongue,

Mike D. 
Rating:
1.0

Stop taking rundown trucks from Arizona, bring more fuel efficient trucks

Sukhraj K. 
Rating:
5.0

Wayne was awesome, helpful, and super-accommodating! I'd rent a uhaul from there again for sure! Thankyou Wayne! 🤗 I appreciated the key drop off option as well.

Alexandra S. 
Rating:
5.0

The truck was pretty dirty in the cab and especially in the back

Julie T. 
Rating:
1.0

This rating is not specific to Wayne's auto repair pick up location. The staff there were incredibly helpful and apologetic for something that is out of their hands. This rating is a reflection of uhaul's bookings and reservation department. I made a reservation for a 15' cube truck that I was counting on. One day before my pick up I was informed my truck was not at this location let alone a 300+km radius. They had a 26' for me for One day later than I had planned. This seriously affected my moving plans as well as my budget for gas etc. Refueling the 26' was far more costly. What could've been and should've been a smooth move, turned into an incredibly stressful and expensive move for me. I am extremely disappointed and can honestly say to anyone that they should plan an alternative for moving instead of using U-Haul.

Brianna G. 
Rating:
3.0

Customer did not leave a comment.

Bryonie B. 
Rating:
5.0

Wayne bailed us out after your Almonte Ontario location cancelled our reservation at the last minute. "They know how to take the reservation but they don't know how to hold the reservation which is really most important part of the reservation."

Paul B. 
Rating:
5.0

Customer did not leave a comment.

shelley G. 
Rating:
5.0

Customer did not leave a comment.

Cyle P. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Next time don't send them to the wrong location first

Rudy H. 
Rating:
4.0

Nothing extra needed.

larry B. 
Rating:
3.0

Customer did not leave a comment.

olga C. 
Rating:
5.0

Customer did not leave a comment.

Yan C. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
3.0

Ensure the equipment is maintained and inspected between rentals. We had a tire blowout

PETE S. 
Rating:
4.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

I booked the truck for the Petawawa location but was moved to this one. Nothing wrong with this location but would have preferred first choice as it is closer

Elizabeth B. 
Rating:
3.0

I just dropped it off where text told me even though I clearly said I wanted a Petawawa drop off. Did not interact with anyone personally at drop off

Dan W. 
Rating:
3.0

Picked up trailer in Pembroke dropped off at Orleans..kept a couple extra days paid the extra per day..worked out well

Clive R. 
Rating:
4.0

Customer did not leave a comment.

WILFRED M. 
Rating:
5.0

Customer did not leave a comment.

Dwayne N. 
Rating:
4.0

Customer did not leave a comment.

DAVIDW H. 
Rating:
5.0

Customer did not leave a comment.

TREVOR S. 
Rating:
4.0

Longer Saturday hours.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Nizaha I. 
Rating:
5.0

Customer did not leave a comment.

JASONROBERT T. 
Rating:
1.0

I will be filing a lawsuit immediately. Not only was I overcharged for fuel, but the truck I used had a Carbon Monoxide leak and sent me to the hospital. I am just recovering at home now. The man working at this U-haul rental location was the most unprofessional piece of garbage I have ever dealt with in my life. I will not be paying you any of the extra money you have charged me illegally. I will never use your company again. I will be getting legal advice tomorrow on how to proceed agains your company legally.

zachariah T. 
Rating:
3.0

Customer did not leave a comment.

Ann L. 
Rating:
5.0

Very helpful and polite

Franklin P. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
5.0

Extremely friendly and very calm with me being a first time uhaul driver and a little nervous. Definitely would recommend to anyone

CHRISTIANA V. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Bart H. 
Rating:
5.0

Customer did not leave a comment.

Darin L. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

Customer did not leave a comment.

melody R. 
Rating:
4.0

Customer did not leave a comment.

RAY R. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
1.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

The truck I received wasn't well maintained and was an older unit. While sutiable for a local move it still represented a safety issue. However, as a frequent user this was the first time I had an issue with equipment. Of note it is winter so keeping up to cleanliness is challenging but the interior in the box where it counts was clean.

Trevor G. 
Rating:
3.0

Customer did not leave a comment.

Iven P. 
Rating:
2.0

Truck bed was full of snow and ice. I had to spend a half an hour cleaning it out before use. The truck did not have snow tires and was sliding all over the road. A very unsafe vehicle in Winter conditions.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Dealing with Wayne was a pleasure. I enjoyed talking with him, and I'm glad to have met another honest person. Thanks Wayne.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
2.0

The mileage cost was ridiculous and the online reservation process was a nightmare,had to call and reserve over the phone

Michelle L. 
Rating:
5.0

Owner very helpful with hitching up trailer, which was heavy and awkward for my wife and I, both over 70 yrs. Trailer clean and "rode" rock-steady behind our truck on the highway. I have used many trailers and trucks from U-HAUL over the years , always with success.

R J ONNO G. 
Rating:
3.0

No problem with the maintenance of the trailer, but completely caked in road salt etc. They could do with being cleaned in between rentals.

Ian B. 
Rating:
5.0

Everything was excellent

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

Byron R. 
Rating:
3.0

The bare minimum would be windshield wiper fluid and a snowbrush with each truck.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Waynes place was very efficient with a friendly smile...

David S. 
Rating:
1.0

It was a Friday afternoon. Store front as well as parking lot was not plowed properly. Had to dig the trailer out with my gloves as I was not expecting to need a shovel. Trailer also had a signal light not working. No one around yo help or asked questions. Paid for 2 days of trailer rental and was also charged a $20 extra fee even though dropped off within 48 hours!

Maxine P. 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
3.0

After some confusion, uhaul corrected the situation and we were able to get everything sorted out.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMJ D. 
Rating:
5.0

The owner is very knowledgeable & down to earth with the services offered to meet a customer's specific rental needs. A pleasure to deal with that fine gentleman.... 100% Will highly recommend this location going forward.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

CALVIN S. 
Rating:
5.0

Customer did not leave a comment.

trevor R. 
Rating:
5.0

Wayne was very helpful and provided all the info I needed, even helped me hook up the trailer.

Dwane P. 
Rating:
4.0

Customer did not leave a comment.

Paula A. 
Rating:
1.0

THEY CHARGED ME A CLEANING FEE WHEN ALL THAT WAS LEFT BEHIND WAS THE BLANKETS I RENTED AND DOLLY! SOMEONE PLEASE EXPLAIN TO ME WHAT I NEEDED TO DO DIFFERENT!!!!

Pier-Alexandre M. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

EMMA N. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Arjun S. 
Rating:
3.0

Customer did not leave a comment.

ADRIENNE D. 
Rating:
5.0

Easy to talk to and quick at pick up best uhaul dealer I have dealt with by far

Lloyd N. 
Rating:
5.0

Nothing, Everything was great!

RAY R. 
Rating:
4.0

We always get great service. Thanks Wayne!!

STEVEN G. 
Rating:
5.0

The guys that rented to us were great!!! Good sense of humour too!!

Joseph K. 
Rating:
5.0

I was very very satisfied I don't know how they could improve on anything at this site. Thank you

Gail W. 
Rating:
4.0

noreply@customer.com

Christopher V. 
Rating:
5.0

Everything went really well, no issues they did everything the said they would do. I will recommend U-haul ( waynes auto repair ) to other's.

TED T. 
Rating:
5.0

Customer did not leave a comment.

Isaac C. 
Rating:
5.0

Excellent location. Very easy to contact. Friendly and knowledgeable customer service. Thanks Wayne!

Matthew K. 
Rating:
4.0

Nice being able to drop of at the destination

DONALD B. 
Rating:
1.0

Greet the customer, not switch my rental the day before.

DARREN J. 
Rating:
5.0

Inform them how insane Toronto rates are

Franco S. 
Rating:
5.0

Nothing to improve. Wayne is absolutely great, had me in and out in a breeze. I will be 100% going back to Wayne when I need a rental, for under $100 I got my family moved in to our new place and it was easy going through the rental process. Keep up the great work Wayne!

JERIMIAH F. 
Rating:
5.0

Better lighting in parking lot

Audrey F. 
Rating:
5.0

Friendly, efficient pick up and drop off. Flexible hours and easy to make adjustments to the contract.

PETERA R. 
Rating:
4.0

Customer did not leave a comment.

Henry Y. 
Rating:
5.0

The place I rented from was fantastic. Highly recommend.

KAITLINANNE B. 
Rating:
1.0

We were charged an extra $20 for our trailer for no specific reason. We dropped the trailer off exactly at the time in the contract but we're charged extra.

Alisha H. 
No reviews have been submitted for this location.

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