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Luke D.
Customer Reviews for Waynes Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service when renting was amazing. Unhappy with having to drag an empty trailer back from Nova Scotia. It is absolutely ridiculous to hoard equipment in Ontario. To pay a $6000.00 drop off fee, or spend an extra $800.00 in fuel. It is disgusting that consumers are trapped returning a one way rental. Meanwhile in NS, there are zero trailers at the rental facility, and they would have gladly accepted it. Unreal to say the least. I would not recommend renting from Ontario.
LEE ANN K.Do not block driveway entrance with Uhual Trucks
Mr Greg S.Your “e check in and return†would not upload photos for verification. As a result I had to pay the $20 service/admin fee. I was told the “system†was not working
CLIFFORD M.No one told me my pick up location changed. Store confirmed I was never notified. Almost had to drive an hour to get a vehicle. Given the wrong size vehicle to move my belongings and cost me more money. Worst moving experience.
Kurt B.Very hard to lift heavy tongue,
Mike D.Stop taking rundown trucks from Arizona, bring more fuel efficient trucks
Sukhraj K.Wayne was awesome, helpful, and super-accommodating! I'd rent a uhaul from there again for sure! Thankyou Wayne! 🤗 I appreciated the key drop off option as well.
Alexandra S.The truck was pretty dirty in the cab and especially in the back
Julie T.This rating is not specific to Wayne's auto repair pick up location. The staff there were incredibly helpful and apologetic for something that is out of their hands. This rating is a reflection of uhaul's bookings and reservation department. I made a reservation for a 15' cube truck that I was counting on. One day before my pick up I was informed my truck was not at this location let alone a 300+km radius. They had a 26' for me for One day later than I had planned. This seriously affected my moving plans as well as my budget for gas etc. Refueling the 26' was far more costly. What could've been and should've been a smooth move, turned into an incredibly stressful and expensive move for me. I am extremely disappointed and can honestly say to anyone that they should plan an alternative for moving instead of using U-Haul.
Brianna G.Wayne bailed us out after your Almonte Ontario location cancelled our reservation at the last minute. "They know how to take the reservation but they don't know how to hold the reservation which is really most important part of the reservation."
Paul B.Next time don't send them to the wrong location first
Rudy H.Nothing extra needed.
larry B.Ensure the equipment is maintained and inspected between rentals. We had a tire blowout
PETE S.I booked the truck for the Petawawa location but was moved to this one. Nothing wrong with this location but would have preferred first choice as it is closer
Elizabeth B.I just dropped it off where text told me even though I clearly said I wanted a Petawawa drop off. Did not interact with anyone personally at drop off
Dan W.Picked up trailer in Pembroke dropped off at Orleans..kept a couple extra days paid the extra per day..worked out well
Clive R.Longer Saturday hours.
Larry B.I will be filing a lawsuit immediately. Not only was I overcharged for fuel, but the truck I used had a Carbon Monoxide leak and sent me to the hospital. I am just recovering at home now. The man working at this U-haul rental location was the most unprofessional piece of garbage I have ever dealt with in my life. I will not be paying you any of the extra money you have charged me illegally. I will never use your company again. I will be getting legal advice tomorrow on how to proceed agains your company legally.
zachariah T.Very helpful and polite
Franklin P.Extremely friendly and very calm with me being a first time uhaul driver and a little nervous. Definitely would recommend to anyone
CHRISTIANA V.The truck I received wasn't well maintained and was an older unit. While sutiable for a local move it still represented a safety issue. However, as a frequent user this was the first time I had an issue with equipment. Of note it is winter so keeping up to cleanliness is challenging but the interior in the box where it counts was clean.
Trevor G.Truck bed was full of snow and ice. I had to spend a half an hour cleaning it out before use. The truck did not have snow tires and was sliding all over the road. A very unsafe vehicle in Winter conditions.
Dave B.Dealing with Wayne was a pleasure. I enjoyed talking with him, and I'm glad to have met another honest person. Thanks Wayne.
Brian B.The mileage cost was ridiculous and the online reservation process was a nightmare,had to call and reserve over the phone
Michelle L.Owner very helpful with hitching up trailer, which was heavy and awkward for my wife and I, both over 70 yrs. Trailer clean and "rode" rock-steady behind our truck on the highway. I have used many trailers and trucks from U-HAUL over the years , always with success.
R J ONNO G.No problem with the maintenance of the trailer, but completely caked in road salt etc. They could do with being cleaned in between rentals.
Ian B.Everything was excellent
ANNA S.The bare minimum would be windshield wiper fluid and a snowbrush with each truck.
Samantha M.Waynes place was very efficient with a friendly smile...
David S.It was a Friday afternoon. Store front as well as parking lot was not plowed properly. Had to dig the trailer out with my gloves as I was not expecting to need a shovel. Trailer also had a signal light not working. No one around yo help or asked questions. Paid for 2 days of trailer rental and was also charged a $20 extra fee even though dropped off within 48 hours!
Maxine P.After some confusion, uhaul corrected the situation and we were able to get everything sorted out.
Carol R.The owner is very knowledgeable & down to earth with the services offered to meet a customer's specific rental needs. A pleasure to deal with that fine gentleman.... 100% Will highly recommend this location going forward.
Christopher R.Wayne was very helpful and provided all the info I needed, even helped me hook up the trailer.
Dwane P.THEY CHARGED ME A CLEANING FEE WHEN ALL THAT WAS LEFT BEHIND WAS THE BLANKETS I RENTED AND DOLLY! SOMEONE PLEASE EXPLAIN TO ME WHAT I NEEDED TO DO DIFFERENT!!!!
Pier-Alexandre M.Easy to talk to and quick at pick up best uhaul dealer I have dealt with by far
Lloyd N.Nothing, Everything was great!
RAY R.We always get great service. Thanks Wayne!!
STEVEN G.The guys that rented to us were great!!! Good sense of humour too!!
Joseph K.I was very very satisfied I don't know how they could improve on anything at this site. Thank you
Gail W.noreply@customer.com
Christopher V.Everything went really well, no issues they did everything the said they would do. I will recommend U-haul ( waynes auto repair ) to other's.
TED T.Excellent location. Very easy to contact. Friendly and knowledgeable customer service. Thanks Wayne!
Matthew K.Nice being able to drop of at the destination
DONALD B.Greet the customer, not switch my rental the day before.
DARREN J.Inform them how insane Toronto rates are
Franco S.Nothing to improve. Wayne is absolutely great, had me in and out in a breeze. I will be 100% going back to Wayne when I need a rental, for under $100 I got my family moved in to our new place and it was easy going through the rental process. Keep up the great work Wayne!
JERIMIAH F.Better lighting in parking lot
Audrey F.Friendly, efficient pick up and drop off. Flexible hours and easy to make adjustments to the contract.
PETERA R.The place I rented from was fantastic. Highly recommend.
KAITLINANNE B.We were charged an extra $20 for our trailer for no specific reason. We dropped the trailer off exactly at the time in the contract but we're charged extra.
Alisha H.