App needs lots of work. Self check in process is frustrating and long. Uhaul trucks are also terribly uncomfortable after an hour of driving. Will be doing my best to avoid renting in the future.Terrence C.
Customer Reviews for Waynes Auto Repair
(U-Haul Neighborhood Dealer)
Pembroke, ON K8A6W2
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 2 pm
- Sun: 9 am - 1 pm
Special Operating Hours
- 4/17/2021: 8:00 am - 12:00 pm
- 4/18/2021: 9:00 am - 11:00 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the most part everything was good. However, because of a IT changeover,it took me1 hour and 30 minutes to get the truckROB B.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.mary G.
Everything went off without a hitch.... and that's a good thing. Clean vehicle, great performance, good mileage.... No problems and friendly service. I'll be back.WARREN H.
Customer did not leave a comment.Thomas F.
Friendly service very accommodatingREIDP G.
Always great customer service at this location. Much better experience dropping off the truck than picking it up. Highly recommend this location!William M.
I think you should suppl y the dealer here with more smaller open trailers like the 6'x12' onesThomas F.
I did not appreciate the fact that the truck I wanted was not available at our local location. I had to drive 23km to pick it up 23km back to our place, then the actual move.Steven C.
The equipment was clean, however the box on the truck leaked water during a warm spell, it rained in Quyon before leaving and water entered the cargo area in the granny attic. Our boxes got wet a little and stuck to the floor when the temperature dropped. No damage to our stuff. Other than that, all was great!Angele M.
Customer did not leave a comment.REIDP G.
owner is friendly and gives good service. It's the only Uhaul place I will go to in Pembroke as I've had bad experiences at the Petawawa and other Pembroke location. Went to pick up truck at one and a trailer at another and they were both closed.JOHN P.
Wayne was very nice and helpful. He has great costumer service.SALLY O.
Friendly, fast service.FILIP S.
Truck was useful but dirty inside and out. I stopped and spent $5 to power wash it and sprayed done the back. It looked great.Trevor G.
Convenient location, rented from owner before & would again.Matthew Robert H.
Dropped off after hours, Soni had no interaction.STEVENG L.
Have on line registration and keep customer profiles on hand for faster in and out with regular customersREID G.
Customer did not leave a comment.Anton F.
Customer did not leave a comment.Chelsea B.
Customer did not leave a comment.RONWILLIAM L.
My original vehicle that I had booked was not available so a substitution was made for a larger truck. I had never driven one before and I wished that the counter person would have given me a "tour" of the vehicle and it's functions and maybe how best to use or adjust the mirrors. Other than that it was a very simple process and the salesperson was nice,Rhonda N.
Customer did not leave a comment.Lance S.
Customer did not leave a comment.Hillory M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.John C.
Customer did not leave a comment.Clifford R.
Cadillac Converter had been stolen from truck in yard apparently the night before we picked it up. It was excessively loud and if we had been stopped my husband could have gotten a ticket. There was no other truck available and we were stuck so we had to take it. Should have been offered a discount on the cost for the risk and inconvenience of driving it.Randy M.
Customer did not leave a comment.DANIELH M.
Excellent service. Good equipment.David S.
Customer did not leave a comment.glady T.
None. Excellent service and price point!Robert G.
Customer did not leave a comment.Wayne F.
Customer did not leave a comment.Andrew S.
great experience ...Gerald B.
Have Friendly and informative service Have reliable trailers that don't sway on the road when being pulled by a truck Make it accessible for customers to be able to utilize the trailer from Pembroke and leave it in Peterborough when they move so that they don't have to go out of their way to return the trailer Or have more 6x12 trailers available on site Renting the trailer from this place made my move more hectic and the service wasn't welcoming or informativeAllen M.
Customer did not leave a comment.Richard Q.
They received us promptly. They processed the return and we had our receipt in minutes. Location is great.Robert K.
It's completely ridiculous that after having a trailer booked for a week in advance the day before I got a message stating it wasn't available drive 2 1/2 hours to get what I wanted. There must be a better system to figure this stuff out. Put me way behind on my move across the province. Time that wasn't necessarily available to use.Jennifer G.
Customer did not leave a comment.Kenneth L.
Excellent as always!BRENDA C.
Customer did not leave a comment.Silvia B.
Excellent service and very clean truckMike W.
Customer did not leave a comment.evelyn G.
Tha man at the counter was very friendly and helpful. Having the online check in was very convenient and it only took a few minutes before I was driving away with the trailer I booked. Thanks!Tracy S.
I just want to say that Wayne is an awesome guy!Kelly N.
Customer did not leave a comment.Jessica E.
Customer did not leave a comment.Nicholas K.
Everything was ready...on time......Pierre D.
We have rented a Uhaul here at least 3 times. Very professional and the truck is always ready on time. Great trucks! I highly recommend.BRENDA C.
Very great service ! Everything was straight forward and. All ready for us. Definitely recommend! ThankyouJOHN G.
Customer did not leave a comment.Stanley C.
The rental return was a bit of a disaster. My return location (Barry's Bay) stopped taking returns 2 months ago. I tried calling customer service to let them know the situation and he wanted me to drive 3 hours out of my way when there was a closer location where I could just drop the keys after hours. He then refused to even discuss the possibility of me not being charged extra mileage and gas for having to return to a different location much further away. His customer service was horrible. I did have a great pickup experience and use of the truck and the actual location where I returned it was easy for a key drop. I just received my invoice with a zero balance for the extra mileage and different drop off location. I am thankful for that!LISA V.
Customer did not leave a comment.marc-antoine B.
Should not have been charged for cleaning.Ellard M.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.STANLEY C.
Customer did not leave a comment.Michael N.
Very goodRene S.
Customer did not leave a comment.john A.
Keep doing what you are doing :)ANDRE P.
Customer did not leave a comment.Michel L.
Only suggestion would be to have pickup location closer to my home address. There is a location 5 minutes away but the unit was available only at the location 25 minutes away.CRAIG O.
Excellent service at the dealer, Equipment was great. AC nice and cold. Would definately recommend this UHaul Dealer.KEN M.
Customer did not leave a comment.RAYMOND S.
Wayne provides quick and reliable service.Darcy H.
Customer did not leave a comment.SUE S.
I think they have it right already!Roger B.
I had to move something that day and needed a 26' straight truck. I was on the road in 49 minutes. Very good service in Pembroke ON !ANDREW A.
Customer did not leave a comment.NICK K.
I had a fantastic experience renting a U-Haul from Wayne's in Pembroke. The truck itself was in great shape and perfect for my needs (moving stuff). I was thrilled to find out a truck was available to me at this uncertain time and so grateful to U-Haul for continuing to make products available to those who need them. Furthermore, the price was very fair. What really stood out for me, though, was Wayne himself. As a woman renting a large truck on my own, I fully expected to be treated with a certain level of disrespect. I had braced myself for condescending remarks and was ready to grin and bear it until I could drive the truck off the lot. Unfortunately, that's just the way the world often works - men often see women as lesser, especially in these types of situations. However, my interactions with Wayne were not like that at all! Wayne was very kind, and treated me as an equal. He let me ask all kinds of questions and gave honest answers; he was 100% respectful. His positive, helpful, and extremely adept attitude made me feel confident, reassured, and capable. I can't even tell you how much it means to me as a woman to be treated with this level of respect - in any situation, but particularly while renting a large truck. These comments probably make me sound like a wild feminist, but really I'm just a normal woman expressing her thanks at being treated as an equal. Wayne's awesomeness was the perfect start to a challenging day - I was able to get my work done feeling optimistic and energetic because I was treated so well. I will be recommending Wayne's location for U-Haul rentals all over town, as well as any other auto services he offers. Huge thanks to U-Haul for making a truck available to me, and HUGE thanks to Wayne for making the whole experience so awesome. You guys rock! Annie KoppensANNIE K.
tralier needs service . front ratchets wont release. had troble getting ball to release.Jim G.
Customer did not leave a comment.KEN H.
Gas tank was not at the 3/4 mark when picked up...but originally told to return the tank at 3/4. My name was incorrectly spelled on documents. I asked the service person to change...it was not.DAN W.
Customer did not leave a comment.Catherine P.
On line pick up is horrible. Took me almost one hour before the lock box code was sent to me. I tried on line conversation, never replied, also had what looked like an oil leak on passenger side rear tires.Darin L.
Great pick up location, incredibly helpful ??Kelsey S.
Customer did not leave a comment.Errol S.
Nothing to improve. The gentleman that helped me was extremely helpful the both times I have rented from this locationSharon S.
Friendly guy had everything ready before pick up time very professional location Thank youRICHARD K.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.JINNY M.
Customer did not leave a comment.James C.
Customer did not leave a comment.LILLAN L.
Customer did not leave a comment.Dave S.
They do not answer their phone and are never there. The lot is dark. Personnel unavailable during work hours or otherwise.CJ Joseph H.
The customer service at this business was terrible! And something to help improve your business would be allowing people to drop the UHAUL vehicle off at the closest Uhaul dealer near them not raking up their mileage they pay 0.69 cents per KM to be that was the most unsatisfying part of renting the Uhaul was to save money on Gas and mileage; it would have been cheaper to rent a truck or ask people with trucks to help move and pay their gas.. Also the gentlemen at the Uhaul center I picked the vehicle up from did not take a walk around the vehicle with me to ensure there was no damage like the website says when you follow the very first link confirming the gas gauge and Kilometers match, all in all i think the Uhaul websites and the place of business should all have the same information because that is false advertising!chyvonne D.
There was 6 inches of ice and snow on the roof of truck and the renter said it would not come off. He could not open and did not make the effort to open the back of the truck because it was frozen. Payment system was retarded; did not show total amount before payment with credit card.NANCY D.
The vehicle that was rented had tires that were not in condition for driving in winter weather. The tires seem to be worn and showed very little treading. To disappointing that U-Haul's roadside assistance is not covered when the issue is with their vehicle and not the driver. Not a happy customer...Catharina B.
Windshield and side view mirror was crack, noted during check-in. Location is not open on weekends, had to use online check-in which took over 45 minutes dispite entering in personal information the night before. Also, online check-in service would not work with my android phone despite having location services enabled, but would work with my brother's iPhone....thank goodness I brought him along.William A.
Customer did not leave a comment.David C.
Counter agent is not knowledgeable and generally miserable. Will never use this location again. Ever.Jeff P.
When making the reservation, we requested a location that had 24 hour drop off, and booking agent confirmed that location. I discovered by chance, when calling the location, that it was not our returning location. I called U Haul and was told that our email confirmation had the second location in it. Totally dissatisfied that the booking agent didn't/couldn't tell us our actual drop of location. Neither was I told to double check email for potential changes to the reservation. When I tried checking my email, none of the information would load in a format compatible with my mobile device, so I couldn't check it. This could have been a huge problem. We were also booked for 3 days when I only requested 2 days. Price was reasonable.Ken M.
very professional service given at this locationWaynes A.
It was a self drop-off since the office was closed.Nick C.
Nothing at all. All okay and smooth.leo N.
Customer did not leave a comment.SOLANGE S.
Very helpful, easy pickup and drop off.Pat Q.