Customer Reviews for We Care Thrift Store
(U-Haul Neighborhood Dealer)

62 reviews

22172 Hwy 31   Flomaton, AL 36441

(251) 296-4187

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/14/2021 - 5/20/2021: Closed

Services at this Location:

Contact Us

(251) 296-4187

22172 Hwy 31
Flomaton, AL 36441

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/14/2021 - 5/20/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

First I paid for a equipment dolly as well as a furniture dolly. Neither was in my truck. I booked almost a week in advance and no one bothered to tell me if they didn't have them nor double check my reservation to see if everything was on the truck. Second the check in process should be faster. Nobody has time to fiddle with a phone when picking up the truck. Then to top things off when I returned the truck there was a young boy there at the counter who wasn't the most welcoming and could answer 0 of my questions. I would not use this location again. Then I put more gas in there that I picked the truck up with and was not reimbursed. I will be calling about this today. Only good thing was the truck was big enough to fit my who home in.

Whitney P. 
Rating:
4.0

the previous location robisonville road in Atmore Alabama realy need some interpersonal training in dealing with the public

Nathaniel S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Daysha K. 
Rating:
1.0

To save time, I checked out online (driver's license, payment, etc.), but I still had to wait about 15 minutes for the checkout process inside the store. The UHaul trailer had not been inspected upon return by the previous customer. When I began loading the trailer, we discovered that there was a padlock on the trailer and had to return the trailer to the store to have the lock cut off.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Very nice people that work here. I have rented here before and would come back again for a uhaul. Highly recommend renting here.

Stephen M. 
Rating:
5.0

They was very friendly and helpful

Charlotte K. 
Rating:
3.0

I didn't even use the toe dolly, I got to the place where the car was, the car was trash.

christopher M. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Customer did not leave a comment.

faye N. 
Rating:
5.0

Customer did not leave a comment.

ryan H. 
Rating:
5.0

The experience was very enjoyable and the associates were very helpful

Randal B. 
Rating:
3.0

Fix uhaul web site .It crashed the morning i asked for a early pkup didn't happen. At 830 a store employee had to hunt for keys i was supposed to leave at 800 it ended up being 900

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Kierra B. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

GREAT CUSTOMER SERVICE

john R. 
Rating:
5.0

Customer did not leave a comment.

Nevin H. 
Rating:
5.0

The staff is courteous and friendly

Robert E. 
Rating:
5.0

They were very prompt at getting the truck from us and sending us on our way, they were also very apologetic when we told them we had been tagged twice for a missing tag on the truck. Luckily, we didn't get a ticket for it.

Wendi S. 
Rating:
1.0

They did not check the equipment nor did they take pictures

Tanya G. 
Rating:
4.0

Customer did not leave a comment.

darryl K. 
Rating:
5.0

Leroy location set this up for me and as always, excellent service!

Stuart E. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

N/A

Whitney P. 
Rating:
1.0

Someone at that location used the truck on Monday February 4th after I dropped it off on February 2nd and then said I drove it another four miles and didn't put any gas in it. I got a text for a bill of $112. Just wrong.

stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

Their knowledge of the system is terrible. They are NOT PUNCTUAL AT ALL!!!

jason S. 
Rating:
5.0

Very nice staff and is very close to my home .

Donald G. 
Rating:
4.0

trailer was a problem when I needed to unhook after loading. there is no way to Jack the trailer off the ball other than getting a real jack.

Phil N. 
Rating:
4.0

Customer did not leave a comment.

gail B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Everything was was great. The young lady that helped me was awesome. She had just delt with a rude customer, but she kept her composure and didn't let it effect her character in any way.

Eric L. 
Rating:
4.0

Your salesperson at this location was very helpful and courteous.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

I would have checked in using the web after hours check in (Sunday) but couldn't because I had put the truck key in the night deposit before I took a picture of the mileage.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

SHANTAY R. 
Rating:
5.0

Customer did not leave a comment.

LAJERIEKA F. 
Rating:
3.0

There was no one there when the trailer was dropped off the evening of 9/22/18. We took pics of trailer to ensure the date of delivery and condition of trailer at time of delivery. Someone needed to be present.

melanie B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
3.0

Make sure rental is inspected. My trailer wasnt. The brakes didnt work which caused slamming against the vehile and very scary stops. Also the wires were rubbed ahainst trailer causing lights to be disconnected. The women at the store had very great customer service just wish inspectors for uhaul did a better job with maintenance

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

Edna W. 
Rating:
5.0

The drop off was to be Brewton, Al but the office closed and I had to drop off in Flomaton, Al. Service was great. They took care of me in a timely manner.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Over all it was ok, But I had a problem with submitting the pictures it ask for and was 9 minutes late submitting the last picture and was charged another day for the Uhaul and did not have it. I am very disappointed with that part of the service and will most not likely use a uhaul again

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Jeremy P. 
Rating:
3.0

This location does other things and I had to wait for the lady to finish her lunch before getting it done, but she was very helpful when she came back in.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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