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JAIME R
Customer Reviews for We Fix That
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the most part everything was great. The only issue I found was one of the hinges on the door was broken. It did not affect the function much except during the closing of the door. Other than that all was great with the rental and will be renting again in about 2 weeks.
Jeremy KInform customers if they will have to come during store hours
JOSEPH SCoustomer service was excellent.
RODNEY RGreat experience...
Stephen SThank you so much for your help with a last minute booking to help clear out my parents home!!!
JAMES LNothing. The business was Great, friendly, and extremely Helpful
WILLIAM RWell maintained dolly. No issues.
JASON SAlway rent my stuff there, Corbin is awesome.
KEVIN MEveryone was very friendly wnd informative
WILLIAM MVery Friendly
DANIEL MI would recommend this location to everyone but not because of uhauls used and abused and non 4 wheel drive trucks - But because of the people they know what there talking about and there equipment the other location in Ottawa where they sell furniture awful can’t even walk in front door guy has no idea about his U-Haul stuff made us wait 45 mins for his screw up and then sent us 30 mins away with 10 mins to get there my mover walked out on me because I had to wait for this inconvenience- then I moved by myself and had to return it on the 1rst of Jan and could not and they called three days later to say they red barred my vehicle THREE DAYS LATER !!!! And they were upset and blameing me but they didn’t follow up with me who let a voicemail day before and called me three days later and after I got that straightened out ——- or so I thought I get a call on Monday after they called me Friday and I was told by U-Haul dealer I could extend well no I could not extend and U-Haul customer service did not call me to let me know the same day - the dealer did not as well they called me on Monday to let me know I couldn’t almost 4 days later ??? And basically one customer service representative in particular called me and made a huge stink like I would want to steal these in maintenance vehicles??? And put me thru emotional distress and harassed me and I was moving by myself pregnant and got injured during the process and all she cared about was the money and not the polar vortex not my safety just money very very very disappointing definitely will stick with Penske - U-Haul is Walmart to them ——- to have dealers who do not know there inventory - or equipment names - or how to take a credit call and to send people 30 mins away after your fuckup and then it’s 10 mins till the close and your sitting there after using the U-Haul truck which means miles !!!! And be told by this grown man it’s our fault when he didn’t know how to do his job !!! Furniture sellers ) in Ottawa ,IL STAY AWAY FROM THERE AND GO TO WE FIX THAT IN MARSEILLES IL THEY ACTUALLY KNOW THERE STUFF - BUT JUST IN GENERAL U-HAUL DOES NIT HAVE IT TOGETHER AND HAS COST ME MORE AND GAVE ME MORE EMOTIONAL DISTRESS THAN CAUSING ME LESS STRESS AND HARASSED ME HARDER THAN EVER AND NEVER TOOK BLAME FOR THERE INCOMPETENCE !! I recorded every call and interaction and all dates and times and names - and all the things said to me and all there wrong doings !!!! Never again
HAYLEY WThe manager is on top of his game of helping with all that you need to have a great experience.
RALPH MMarseille is known for bad internet connection. I wish they could add a barcode to scan in the lot and not on the building. It was cold it sucked. Also my local one in ottawa (at s&s) no longer offers rentals during the day only after 430 pm. I need rentals for all day rental with full mobile service. I will be renting from we fix that again...s&s in ottawa not so much.
Lainey MGreat experience, would recommend this location to others.
CANDICE JGreat experience overall from the reservation, pickup and drop-off. The gentleman who helped was also nice.
Candice JI had reserved two dozen furniture blankets and a couple of hand dollies for our move. I was told when I showed up to rent the truck that none of that was available. All that was offered was an appliance dolly.
LONNIE HThis office is closest to my home and nearly always has the exact equipment I need.
ERIC MI would recommend this company for anyone moving.Every thing went fine. Thank U-haul.
DIANA SThe only thing that I would ask that someone do differently is when renting something explain the afterhours return procedure to ensure it is done correctly. I was able to catch my mistake early enough but still had to make an additional trip back to the dropoff location to complete the return.
JEREMY KThis location always has several moving options. And having Sunday hours is next level service.
ERIC MYoung man carried my boxes to my car in pouring rain. I walk with a cane. What a nice thing for him to do.
ROBERT SThis place does more than U-Haul. I have had dealings with them in the past in both areas of business. Always friendly and helpful. There has never been a problem.
Dion MChange the fuckin locks. Maybe leave more than less than a quarter tank of gas. Checkout process for ONE truck took almost an hour. Thats fuckin ridiculous
Miguelantonio PCorbin explains everything, he's very informative. I will always get my uhauls from him.
Debbie BNothing service was quick and vehicle was clean
Richard VAlways pleased when we rent from We Fix That. When I call with questions they are always very nice & knowledgeable.
Stefani BNo probs. Close to move. They only needed the keys to finish the transaction. Thnx. Steve H
Steven HCorbin is always great & very helpful. Your traffic person was very helpful in getting the trailer I needed to my P/U location. Thanks again, Repeat customer, Kevin Murphy.
Kevin MWe always have great customer service at this location. We are always in and out quickly. The trucks are always clean.
Debbie MVery helpful
Chris KBack up cameras in trucks would be a great safety improvement.
caleb bNeeded adapter for electrical hookup. Had to travel to purchase one without trailer lights. Adapter should be part of rental.
Harion E1 tire was worn out and leaked about 40 lbs a day but wasn’t a problem. Just filled it every morning and got on the road
MICHAEL MManager at the shop we picked the truck up was very friendly. Highly recommended.
Steve PService was excellent
Richard Vpost what ball size is needed.
RICHARD FEasy in easy out. Super fast friendly service
Rockie MExactly what we needed, easy to pick up and drop off and the service was completely satisfactory.
Jerri COnly put the staff was helpful because I had to call uhaul otherwise they were not helping me. This location was the worst so far. Not trying to be rude just honest as we all plan these things for certain times but when there are organizing troubles like this it sets the customer plans back significantly. I'll be really thinking of not using uhaul again after this experience.
Robert ATell the whole truth.you use a play on words when you say your trucks are 15' long.the inside box that goes floor to ceiling is 11.5 which cost me a extra trip that resulted in more miles and more fuel.if you look at enterprise their size is completely floor to ceiling.
Michael MTried to use the app but it was useless. Thankfully the store was still open and was tremendous help.
Katherine UNothing the service was quick and professional as well as the return
james cThey always do a fantastic job at this location. They are always very helpful
Janet L