Customer Reviews for We Fix That
(U-Haul Neighborhood Dealer)

652 reviews

482 Main St   Marseilles, IL 61341

(815) 433-5567

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 6/22/2025: Closed
  • 6/23/2025: Closed
  • 6/24/2025: Closed
  • 6/25/2025: Closed
  • 6/26/2025: Closed
  • 6/27/2025: Closed
  • 6/28/2025: Closed
  • 6/29/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(815) 433-5567

482 Main St
Marseilles, IL 61341

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 6/22/2025: Closed
  • 6/23/2025: Closed
  • 6/24/2025: Closed
  • 6/25/2025: Closed
  • 6/26/2025: Closed
  • 6/27/2025: Closed
  • 6/28/2025: Closed
  • 6/29/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Jonah B 
Rating:
5.0

Coustomer service was excellent.

RODNEY R 
Rating:
5.0

Customer did not leave a comment.

KAREN E 
Rating:
5.0

Customer did not leave a comment.

LORIE W 
Rating:
5.0

Great experience...

Stephen S 
Rating:
5.0

Thank you so much for your help with a last minute booking to help clear out my parents home!!!

JAMES L 
Rating:
5.0

Customer did not leave a comment.

Patricia B 
Rating:
5.0

Customer did not leave a comment.

Laurie L 
Rating:
5.0

Customer did not leave a comment.

JEREMIE H 
Rating:
5.0

Nothing. The business was Great, friendly, and extremely Helpful

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Well maintained dolly. No issues.

JASON S 
Rating:
5.0

Alway rent my stuff there, Corbin is awesome.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

CORBIN W 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Everyone was very friendly wnd informative

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
5.0

Very Friendly

DANIEL M 
Rating:
5.0

I would recommend this location to everyone but not because of uhauls used and abused and non 4 wheel drive trucks - But because of the people they know what there talking about and there equipment the other location in Ottawa where they sell furniture awful can’t even walk in front door guy has no idea about his U-Haul stuff made us wait 45 mins for his screw up and then sent us 30 mins away with 10 mins to get there my mover walked out on me because I had to wait for this inconvenience- then I moved by myself and had to return it on the 1rst of Jan and could not and they called three days later to say they red barred my vehicle THREE DAYS LATER !!!! And they were upset and blameing me but they didn’t follow up with me who let a voicemail day before and called me three days later and after I got that straightened out ——- or so I thought I get a call on Monday after they called me Friday and I was told by U-Haul dealer I could extend well no I could not extend and U-Haul customer service did not call me to let me know the same day - the dealer did not as well they called me on Monday to let me know I couldn’t almost 4 days later ??? And basically one customer service representative in particular called me and made a huge stink like I would want to steal these in maintenance vehicles??? And put me thru emotional distress and harassed me and I was moving by myself pregnant and got injured during the process and all she cared about was the money and not the polar vortex not my safety just money very very very disappointing definitely will stick with Penske - U-Haul is Walmart to them ——- to have dealers who do not know there inventory - or equipment names - or how to take a credit call and to send people 30 mins away after your fuckup and then it’s 10 mins till the close and your sitting there after using the U-Haul truck which means miles !!!! And be told by this grown man it’s our fault when he didn’t know how to do his job !!! Furniture sellers ) in Ottawa ,IL STAY AWAY FROM THERE AND GO TO WE FIX THAT IN MARSEILLES IL THEY ACTUALLY KNOW THERE STUFF - BUT JUST IN GENERAL U-HAUL DOES NIT HAVE IT TOGETHER AND HAS COST ME MORE AND GAVE ME MORE EMOTIONAL DISTRESS THAN CAUSING ME LESS STRESS AND HARASSED ME HARDER THAN EVER AND NEVER TOOK BLAME FOR THERE INCOMPETENCE !! I recorded every call and interaction and all dates and times and names - and all the things said to me and all there wrong doings !!!! Never again

HAYLEY W 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E 
Rating:
5.0

The manager is on top of his game of helping with all that you need to have a great experience.

RALPH M 
Rating:
5.0

Customer did not leave a comment.

JUDITH H 
Rating:
5.0

Marseille is known for bad internet connection. I wish they could add a barcode to scan in the lot and not on the building. It was cold it sucked. Also my local one in ottawa (at s&s) no longer offers rentals during the day only after 430 pm. I need rentals for all day rental with full mobile service. I will be renting from we fix that again...s&s in ottawa not so much.

Lainey M 
Rating:
5.0

Customer did not leave a comment.

CORBIN W 
Rating:
5.0

Customer did not leave a comment.

EILEEN S 
Rating:
5.0

Great experience, would recommend this location to others.

CANDICE J 
Rating:
5.0

Great experience overall from the reservation, pickup and drop-off. The gentleman who helped was also nice.

Candice J 
Rating:
4.0

I had reserved two dozen furniture blankets and a couple of hand dollies for our move. I was told when I showed up to rent the truck that none of that was available. All that was offered was an appliance dolly.

LONNIE H 
Rating:
5.0

This office is closest to my home and nearly always has the exact equipment I need.

ERIC M 
Rating:
5.0

I would recommend this company for anyone moving.Every thing went fine. Thank U-haul.

DIANA S 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K 
Rating:
5.0

The only thing that I would ask that someone do differently is when renting something explain the afterhours return procedure to ensure it is done correctly. I was able to catch my mistake early enough but still had to make an additional trip back to the dropoff location to complete the return.

JEREMY K 
Rating:
5.0

Customer did not leave a comment.

JUSTIN K 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

This location always has several moving options. And having Sunday hours is next level service.

ERIC M 
Rating:
5.0

Customer did not leave a comment.

CORBIN W 
Rating:
5.0

Customer did not leave a comment.

RICHRD T 
Rating:
5.0

Young man carried my boxes to my car in pouring rain. I walk with a cane. What a nice thing for him to do.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

JIMMY M 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S 
Rating:
5.0

Customer did not leave a comment.

KAY R 
Rating:
3.0

This place does more than U-Haul. I have had dealings with them in the past in both areas of business. Always friendly and helpful. There has never been a problem.

Dion M 
Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
5.0

Customer did not leave a comment.

LUCILLE P 
Rating:
5.0

Customer did not leave a comment.

Dave G 
Rating:
5.0

Customer did not leave a comment.

Sunny C 
Rating:
5.0

Customer did not leave a comment.

Dennis Z 
Rating:
1.0

Change the fuckin locks. Maybe leave more than less than a quarter tank of gas. Checkout process for ONE truck took almost an hour. Thats fuckin ridiculous

Miguelantonio P 
Rating:
5.0

Corbin explains everything, he's very informative. I will always get my uhauls from him.

Debbie B 
Rating:
5.0

Customer did not leave a comment.

Steve E 
Rating:
5.0

Customer did not leave a comment.

Nicole W 
Rating:
5.0

Nothing service was quick and vehicle was clean

Richard V 
Rating:
5.0

Customer did not leave a comment.

Cindilynn D 
Rating:
2.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Always pleased when we rent from We Fix That. When I call with questions they are always very nice & knowledgeable.

Stefani B 
Rating:
5.0

No probs. Close to move. They only needed the keys to finish the transaction. Thnx. Steve H

Steven H 
Rating:
5.0

Corbin is always great & very helpful. Your traffic person was very helpful in getting the trailer I needed to my P/U location. Thanks again, Repeat customer, Kevin Murphy.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Jeff H 
Rating:
5.0

Customer did not leave a comment.

William Z 
Rating:
5.0

Customer did not leave a comment.

William Z 
Rating:
5.0

Customer did not leave a comment.

Earl A 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
5.0

Customer did not leave a comment.

Keiry R 
Rating:
5.0

Customer did not leave a comment.

Shar C 
Rating:
5.0

We always have great customer service at this location. We are always in and out quickly. The trucks are always clean.

Debbie M 
Rating:
5.0

Very helpful

Chris K 
Rating:
5.0

Back up cameras in trucks would be a great safety improvement.

caleb b 
Rating:
5.0

Needed adapter for electrical hookup. Had to travel to purchase one without trailer lights. Adapter should be part of rental.

Harion E 
Rating:
5.0

1 tire was worn out and leaked about 40 lbs a day but wasn’t a problem. Just filled it every morning and got on the road

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
5.0

Manager at the shop we picked the truck up was very friendly. Highly recommended.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Service was excellent

Richard V 
Rating:
5.0

post what ball size is needed.

RICHARD F 
Rating:
5.0

Easy in easy out. Super fast friendly service

Rockie M 
Rating:
5.0

Customer did not leave a comment.

Wendy K 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Tricia P 
Rating:
4.0

Customer did not leave a comment.

Craig V 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Wendy K 
Rating:
5.0

Customer did not leave a comment.

Rockie M 
Rating:
5.0

Customer did not leave a comment.

Kristina F 
Rating:
4.0

Exactly what we needed, easy to pick up and drop off and the service was completely satisfactory.

Jerri C 
Rating:
5.0

Customer did not leave a comment.

Kady L 
Rating:
1.0

Only put the staff was helpful because I had to call uhaul otherwise they were not helping me. This location was the worst so far. Not trying to be rude just honest as we all plan these things for certain times but when there are organizing troubles like this it sets the customer plans back significantly. I'll be really thinking of not using uhaul again after this experience.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Marie T 
Rating:
3.0

Tell the whole truth.you use a play on words when you say your trucks are 15' long.the inside box that goes floor to ceiling is 11.5 which cost me a extra trip that resulted in more miles and more fuel.if you look at enterprise their size is completely floor to ceiling.

Michael M 
Rating:
5.0

Tried to use the app but it was useless. Thankfully the store was still open and was tremendous help.

Katherine U 
Rating:
5.0

Nothing the service was quick and professional as well as the return

james c 
Rating:
5.0

They always do a fantastic job at this location. They are always very helpful

Janet L 
Rating:
5.0

Customer did not leave a comment.

Adam B 
Rating:
5.0

The whole process was easy from start to finish.

Gabriel L 
Rating:
4.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Website needs updating on the online check in process. We got to the very end and the website crashed before it gave us the keyboard code. Thankfully the place opened an hour later and they got us squared away. Very happy with the human service, not the technology.

Sarah P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top