Everyone was very friendly wnd informative
WILLIAM M
We Fix That
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marseilles, IL 61341
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Very Friendly
DANIEL MI would recommend this location to everyone but not because of uhauls used and abused and non 4 wheel drive trucks - But because of the people they know what there talking about and there equipment the other location in Ottawa where they sell furniture awful can’t even walk in front door guy has no idea about his U-Haul stuff made us wait 45 mins for his screw up and then sent us 30 mins away with 10 mins to get there my mover walked out on me because I had to wait for this inconvenience- then I moved by myself and had to return it on the 1rst of Jan and could not and they called three days later to say they red barred my vehicle THREE DAYS LATER !!!! And they were upset and blameing me but they didn’t follow up with me who let a voicemail day before and called me three days later and after I got that straightened out ——- or so I thought I get a call on Monday after they called me Friday and I was told by U-Haul dealer I could extend well no I could not extend and U-Haul customer service did not call me to let me know the same day - the dealer did not as well they called me on Monday to let me know I couldn’t almost 4 days later ??? And basically one customer service representative in particular called me and made a huge stink like I would want to steal these in maintenance vehicles??? And put me thru emotional distress and harassed me and I was moving by myself pregnant and got injured during the process and all she cared about was the money and not the polar vortex not my safety just money very very very disappointing definitely will stick with Penske - U-Haul is Walmart to them ——- to have dealers who do not know there inventory - or equipment names - or how to take a credit call and to send people 30 mins away after your fuckup and then it’s 10 mins till the close and your sitting there after using the U-Haul truck which means miles !!!! And be told by this grown man it’s our fault when he didn’t know how to do his job !!! Furniture sellers ) in Ottawa ,IL STAY AWAY FROM THERE AND GO TO WE FIX THAT IN MARSEILLES IL THEY ACTUALLY KNOW THERE STUFF - BUT JUST IN GENERAL U-HAUL DOES NIT HAVE IT TOGETHER AND HAS COST ME MORE AND GAVE ME MORE EMOTIONAL DISTRESS THAN CAUSING ME LESS STRESS AND HARASSED ME HARDER THAN EVER AND NEVER TOOK BLAME FOR THERE INCOMPETENCE !! I recorded every call and interaction and all dates and times and names - and all the things said to me and all there wrong doings !!!! Never again
HAYLEY WThe manager is on top of his game of helping with all that you need to have a great experience.
RALPH MMarseille is known for bad internet connection. I wish they could add a barcode to scan in the lot and not on the building. It was cold it sucked. Also my local one in ottawa (at s&s) no longer offers rentals during the day only after 430 pm. I need rentals for all day rental with full mobile service. I will be renting from we fix that again...s&s in ottawa not so much.
Lainey M