Customer Reviews for We Fix That
(U-Haul Neighborhood Dealer)

455 reviews

482 Main St   Marseilles, IL 61341

(815) 433-5567

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(815) 433-5567

482 Main St
Marseilles, IL 61341

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service and very helpful

REGINA D. 
Rating:
3.0

Customer did not leave a comment.

AMANDA P. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Charged missing blankets to my credit card that I never received in the first place. We returned the truck with more fuel in it than when picked up and I still got charged for 2 gallons!!! I went over my mileage by 2 miles and was charged. Had to move items out of my deceased brothers house and now have more hassle with uhaul to clear up. $116 in extra charges that should not be there.

DARCY Y. 
Rating:
1.0

Pick up is not at the specified location. It's on a different street. Key pickup is on even a different street. No signs no help no one answers a phone. Rachel was rude and let the phone ring when I called back for 42 minutes until 7 om when a traffics person came in who was WONDERFUL. Because Of all the misinformation I didn't get my truck until 2 hours late. Missed picking up furniture and delayed the move today. My location could never be verified pick up or return. Horrible horrible experience

Jennifer R. 
Rating:
5.0

Keep doing what you're doing. Everything was fine. Very positive experience.

BRADLEY B. 
Rating:
5.0

A little pricey for one hours use

H V. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

ANGELO T. 
Rating:
5.0

Nothing. Everything went as planned

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Excellent service. Very kind. Helpful

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
3.0

Customer did not leave a comment.

Stanley V. 
Rating:
5.0

Trailer arrived at pickup location pretty beat up and dented. I took photos before I drove off the lot to show that the damage was prior to me picking it up

KEVIN G. 
Rating:
5.0

He tried to fix the pickup locations mistake, straighten out the wrong numbers but was not able to correct the billing. He told me to contact my credit card company to stop the wrong charges. If Uhaul operates like this, I will have to switch to a better rental service.

Robert S. 
Rating:
1.0

Said I could get one thing when I ordered the truck and then head forced to tak something different due to my moving date and caused me twice as much gas and tripled my drive would not recommend it to anyone else

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN A. 
Rating:
5.0

Nothing everything was great at this location could ask for better customer service 100 percent satisfaction guaranteed

JEREMY TAYLOR P. 
Rating:
5.0

Try to get it closer

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

EUGENE J. 
Rating:
5.0

N/a

VICTORIA H. 
Rating:
5.0

Very friendly! Convenient pricing, and great customer service

LAURA V. 
Rating:
2.0

Truck was very dirty and the heat or air didn't work.

AMIE B. 
Rating:
2.0

did online check in to pick trailer up on website. nothing on website check in said i had to go into facility to fill paperwork out or have anything else done. few hours later pick up place called and asked if we had trailer. when explained to person calling about doing online check and that there was nothing on check in or at location about having to come into facility before leaving. the person that called was not very professional or understanding about situation.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

You can put Corbin in charge of all of them!!!

Triton S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Awesome experience. Very professional. Would recommend to anyone.

JAMES C. 
Rating:
3.0

I would improve overall demeanor when working with customers. Came of as rude.

JAIMIE B. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

H V. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
3.0

Customer did not leave a comment.

Tamara W. 
Rating:
5.0

Customer did not leave a comment.

JUDITH K. 
Rating:
4.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

APRIL H. 
Rating:
5.0

Friendly, easy to rent from

Devon L. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

My suggestion would be to check the rigs before someone gets in them because there was drugs in the rental I had. Also, the cab smelled like cigarette smoke. Another thing, the online check in didn't work on my phone well and wouldn't allow me to finish the check in process and wouldn't let me add comments on the pictures that were provided. One last thing, a heads up when you arrange a rental online that the check in process is lengthy for people who don't know would be nice. Let people know its best to be able 15min prior or plan to not leave for 15min after you arrive at the pick up location.

Jessica D. 
Rating:
3.0

Had trouble using the mobile app. It took 30 minutes to process the return

Sandra M. 
Rating:
5.0

Corbin was fantastic. Extremely helpful and friendly. And a great multi Tasker! Got me in and out on the road in no time. Very pleased with the service.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Nothing a wonderful experience. I switched from a box truck to a pull behind it pulled like it wasn't there .

Rockie M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Perfect loction with an experience and helpful staff member.

Samuel B. 
Rating:
4.0

Customer did not leave a comment.

KELLY S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

WENDY K. 
Rating:
5.0

Customer did not leave a comment.

Davita W. 
Rating:
5.0

WiFi or phone reception for check in! (I know that's not their fault)😆

CODY G. 
Rating:
5.0

I was told by the corporate office I had to pick the truck up 40 miles away when I worked close to we fix it but the staff at we fix it went and picked the truck up at there expence. I'm a single dad and couldn't make arrangement to do that so I appreciate we fix it for doing that.

MARK H. 
Rating:
3.0

Clean the inside of the truck better. Maybe fix the transmission that's slipping and the steering column that's going as well. I was all over the road because the steering wheel is so loose. Also, the reps from U-Haul that I talked to were all very rude and not friendly in anyway. If U-Haul wasn't the cheapest for moving trucks I wouldn't use it again due to the rudeness I received from all the reps. Also, I never received a phone call to confirm my appointment. They just confirmed it without speaking to me. Not very happy with U-Haul this time. Never had an issue before either.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

CORBIN W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

MIKE F. 
Rating:
3.0

Owner was very considerate and accommodating.

TOMMY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Renewed trust in uhaul!

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The cup holders were yucky but otherwise it was clean. The truck shifts hard between gears and sounds like it is going into orbit before it shifts

DOROTHY C. 
Rating:
4.0

Customer did not leave a comment.

Marc A. 
Rating:
4.0

The equipment was clean, had one marker light out, and the trailer leaked I think on the floor. Nothing on top got wet but I had stuff on the floor to protect against leaking. Never seen one that didn't leak.

Lawrence B. 
Rating:
5.0

They provide awesome customer service !!!!

JANETROBERT K. 
Rating:
5.0

It took approx. 10 minutes to complete paperwork and hook-up the U-Haul trailer we rented. The owner was extremely pleasant and helpful.

Thomas C. 
Rating:
3.0

Was a bit far for pick up. Didnt have dolly I ordered.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

the man at this location was very helpful polite. explain everything i needed to know

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Friendly owner offering great service

Roderick W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Why do we have to travel to pick up trailer? You asked what location then two occasions I had to travel to get trailers. That is the only problem I see with uhaul services

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
1.0

I was just a little late returning the auto transport and was charged for a full second day totally unfair

Wilbert W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

tera M. 
Rating:
5.0

Best store ever!

Ed W. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
3.0

I reserved a truck close to my location & you (Uhaul) moved my reservation to a further location. So I had to pay for all the miles & that is not fair to me as a customer. I feel that since you moved the rental from what I wanted I should not have had to pay for those extra miles.

Tammi M. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

They were very helpful

Don L. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

When booking online or by phone please let the customer know that they will have to drive to a pickup location that is different than the one requested. Same with drop-off.

Reed J. 
Rating:
5.0

Keep doing what your doing

Ralph L. 
Rating:
5.0

All Good

Russell A. 
Rating:
4.0

Customer did not leave a comment.

Robin Z. 
Rating:
1.0

Make sure it is their credit card, not mine.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Ellise W. 
No reviews have been submitted for this location.

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