I had a very good experience with my return. I would recommend going there for a rental or returned the owner was very helpful and courteous.
RICHARD P
Customer Reviews for Weather King of Crestview
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck was the cleanest one I have ever rented, And yes I shall recommend U Haul to all my friends. Thank You R Koeller
Robert KForgot to put our dolly and furniture pads in the truck so that sucks but they didn’t charge us for it and the truck was great. Easy to pick up and drop off with mobile.
Abby RDave was awesome and very helpful. After talking through many options, Dave helped me determine the proper size trailer for what I needed to move. As we were finalizing the agreement, an alert came up flagging me from renting. Dave gave me the number to call and we were able to get things figured out. The alert thing was a little annoying, but Dave was cool about everything and helped me through it. Dave really was the difference in making my overall experience great. He will be my go to guy for all rentals going forward.
Joseph TAll equipment hidden behind blogs. Almost missed it. Excellent service.
JOHNIE JI was charged a cleaning fee for no reason. This needs to be explained and agreed to before it is charged.
Thomas MExcellent customer service. Answered all questions and was very quick. Will return to use this facility in the future.
Ronald KNo one on site to receive the trailer during their business hours and then they charged me a fee for wrong location even though I was told it didn’t mater as long as I dropped it off in that area.
CHRISTOPHER GMake sure the drop off location is available to receive large equipment I had to drive to a different drop off location because the previous one (969 W James Lee Blvd) did not have the availability.
Giovanni CGreat customer service
RONALD Ha bit more of an announcement show location more it was a bit of hidden
Fabricio CThe owner was very nice, and he provided excellent service.
Donna CI did an after hours drop off, so I had no interaction with anybody. There was plenty of room to park the truck. It’s a little dark, but still very manageable.
MICHAEL HMy rental went quite smoothly. The owner/agent was courteous and hooked the trailer up to my vehicle. Hexplained everything that I needed to do and made the experience great.
Keenan LSurprised they was not a way to lock the trailer to the ball on the hitch.
Gregory CExcellent customer service
Leonard BDave was very helpful
Steve PThe individual working could not help my wife hook it up nor did he give her any direction on inspecting the trailer. As she pulled off she noticed the tire on the trailer about to fall off so she stopped. When she got out and looked there were no lug nuts on the wheel but instead were sitting on the fender as if they had serviced it and didnt put them back on. Then she had to get another customer to help her unhook and hook up another trailer. This was extremely unacceptable and had she made it out on the highway would have caused serious damage and/or serious bodily harm!
Christafer Wno need to fix what isn't broking.
Daniel TI would like to have a phone number for the drop off site. I am handicapped and can not disconnect without help. They gave no operating hours because of self drop off. the place I picked the trailer up was open from 9:00 AM till 3:00 PM. It worked out OK because someone was working late. Maybe someone won't be so lucky in the future.
ROBERT SThe location could be marked a bit better. The business was not open when I arrived to drop off the trailer. I recall that the U-Haul website showed this businesses opening at 8:00AM. I would still rent from this business based on Dave’s response when I called him.
Joseph BEasy location to get in and out of. I used the app to return the equipment and it was fast and easy.
David VEverything was fast and quick.....Uhaul is the best.
Bryan WThere wasn’t anyone there at the time I dropped off.
Scott HVery professional owner / operator. Made doing business easy.
Daniel TA/C in the building
Alton TCustomer service was outstanding needed the trailer for an additional day and was more than willing to extend my rental to accommodate.
SHAWN RVery pleasant to deal with, helped me hook up the trailer too. Will be back next time I need a bike trailer again.
Jeffrey HJust dropped off the truck. No one there.
James HI got to the location to pick the trailer and the lady that was there did not know anything about the uhauls. She called the owner and he had no record of my reservation. Had to call in and speak with Karen to get the contract filled out so I could even rent the trailer.
Joseph B