Excellent customer service and assistance with hook up of auto hauler and assistance when return of hauler. Will be returning to this location.
FLOYD K
Customer Reviews for Weatherford Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was phenomenal!
WILL SNice people running the place. I will gladly refer them customers!
Stephen MI’ve used this location often.
MACK MLoved the people at the HWY 180 Weatherford, TX location.
MARK BSuper simple, almost all of rental was done online.
Thomas JGentlemen who helped me was great.
David JGreat People 👍
JOHN WExcellent service as always
MICHAEL WNothing wrong with the location. I rented a truck and the check engine light came on. I called the go u haul number and was told "just drive it. It will be fine." As a single woman doing this move and driving by myself on unfamiliar roads. I felt very uneasy every time I made a trip from. One house to the other. Hopefully this will be my last move but if at all possible I will never use or recommend your business. I paid close to $300 to feel unsafe every time I drove it. Unacceptable
CANDANCE Hgreat job by staff being flexible and assisting
DAVID HOnly issue was not being able to print receipt, otherwise a smooth drop off with nice people!
Sheila PVery friendly and efficient!
Justin SAlways a great experience when I rent from my closet U-Haul location in Weatherford, TX.
STEVEN ROutstanding customer service from the beginning through the return process.
STANLEY PEasy! Return to 30 seconds..
PATRICK RManager was very helpful and polite.
BARBARA MTo GM is a Veteran and such a great customer service! I refer them absolutely! And give them 5 ⭐️. Give discounts for first responders would help
KENNETH MYou switched my location to pickup a truck to move with from 4 miles from my home each way to a location which is 40 miles round trip and then charged me for the 40 miles just to pick up and return. You inconvenienced your customer with a large move and at the last minute. Also the furniture dollies I reserved online are not even available at the location and according to the staff there have never been. Complete disconnect with availability, tools and staff
STACY LHave a standard van available
RANDALL RFriendly and very helpful. Highly recommend.
GLENN SDennis is very exceptional! Thank you!
kathleen kNothing
RICHARD CService was excellent as always.
ANDREW CDennis was most helpful and accommodating!
PATRICIA CLocation was excellent. Trailer was hooked up and received back quickly and efficiently. That was much appreciated. Thanks to the gentleman that assisted me.
CHARLES JAlways fast and friendly service, always recommend this location to friends and family as well as frequently rent trailers. Service is hard to beat and the equipment is always in great shape.
MICHAEL VNice and friendly personal
JEFFERY SEvery time I go to this location, service is fast and friendly. When I returned my trailer after this rental I arrived at the location about 1 minute before closing. They were closing, but made the extra effort to stay open to allow me to return my trailer and check me in.
THOMAS NBrakes are squeaking.
WILLIAM MAbsolutely great. Fast, efficient service delivered with a smile. Nice people...
JOHN CEverything was perfect
TINA KFemale employee had literally no idea how to deal with a 'split' rental. The moron actually wanted us to drop off our 20' truck in Mineral Wells, and then drop off the car hauler trailer at another location 25 miles away. What the hell were we supposed to tow the traiker with??? Who the hell hires these people??
Fred HVery professional and easy to work with.
MICHAEL WThe gentleman receiving the truck Saturday morning was very friendly and helpful.
JUAN SStop the process of taking pictures of peoples driver’s licenses and storing it in your system. This whole process makes me very uncomfortable and exposes your customers to identity theft and fraud potentially by an unscrupulous employee.
Kevin RI booked a van over a week in advance. The van turned out to be unavailable, although my reservation was a guaranteed reservation. I was told to either driver 45 additional minutes to another site (added to the hour drive I already had to make) or to pay extra for a bigger truck. What a freaking scam. I only went through with it because I was desperate and the change was last minute. Never selecting U-Haul ever again. I was forced to choose a larger vehicle and pay more per mile. Paid over $200… yikes.
MAHMOUD EFriendly and helpful staff that care about making your experience worth while! It's what makes the difference!
Kevin QExtremely helpful and super kind. Would definitely refer friends and use again!
Jonathan CMake your website/mobile site actually work with the phones in this world, it never would load and I had to wait on the physical rental store to open, costing me time. The rental truck did not have the utility hands truck inside, and the appliance dolly was loose flying around in the back. The check engine light was on, and the engine ran poorly, barely getting out of its own way. There was also a broken taillight that I couldn’t see, because the truck was backed up to the front bumper to obscured the busted taillight. Not only was the rental unit missing the utility hand truck dolly, the rental dealer I used accused me of stealing the hand truck that I never got to use because it was missing. 0/10, will not use this rental dealer again. If I use U-Haul ever again, I’ll go somewhere that actually has someone there that knows what they’re doing, and definitely won’t use the online, automated check out/in ever again!
Kevin MDennis was awesome to deal with Helpful, connected trailer to my truck when I picked it up and disconnected it for me when I brought it back.
Daniel PEasy drop off. Staff is very nice!!
Todd FEverything was just fine. I arrived 10 minutes before scheduled time and greeted by the agent,within -5 minutes he had the trailer hooked up, dolly and blankets in the trailer and I was on my way. Finished hauling household goods and return a clean trailer back to the same dealer. I would certainly recommend this Uhaul dealer as they were very courteous, easy to work with and very professional.
Gail RExcellent customer service.!
JERRY WNothing I can think of.
James WGreat customer service
steven sgreat
Heath Ii drop of truck before the open
BRIAN PCheck engine light was on and remained on throughout the rental. Clerk stated the last driver left gas cap loose and caused light to come on. Vehicle had dents and scratches down both sides, and interior was smelly and not clean. Luckily I only needed it for a 50 mile round trip. Will probably go with a different company on my next trip.
Charles BThe on site person who helped us was kind and very professional.
Michael SNothing
Jason LVery easy to communicate with. Equipment was ready at the time promised.
Michael EIt was fast to do the paperwork when I got there and fast to get the trailer hooked up and on my way
Fred DVery helpful and friendly people.
TIMOTHY KOld tires, stuck on the road for almost two hours after one tire blew out.
David BThis man was very nice and helpful.
Carla HNothing, great location for Uhaul needs
Basil AEverything great, Expect, my $52 rental charged my card $97 dollars. This I do not understand Thank-you
Donovan OHometown Storage staff was always friendly and helpful. They were always quickly responsive to my request and needs. My years of experience housing our items never caused me pause. Thanks again.
JUDY H | Overall ExperienceFriendly staff, the units have lots of bugs/spiders. The facility gate was often not locked. Overall average storage unit.
Nelda M | Overall ExperienceI stored my trailer here for 4 months and when I came back everything was the way it was left. Nothing missing and nothing tampered with.
Trey D | Overall ExperienceAwesome facility never had any issues
Matt D | Overall ExperienceI have used Home Town Storage for over 2 years, never had a problem. It is well lit all the time with easy access. Always clean and well kept. There is plenty of room to get a large moving truck in and out. If you need a storage facility I highly recommend.
Ruth G | Overall ExperienceSecure and clean. Friendly and helpful staff. I recommend this facility highly.
CONNIE C | Overall ExperienceBrian in the office always seemed very nice, and no one gave my any hassle about moving out, stopping my charges the day I let them know. It was appreciated. Lots of cobwebs and general trash in the hallways though. The light switches were recently fixed but before that did not work for months. Some of the trash was pretty gross and still there weeks at a time. I cleaned the cobwebs with my own broom around my storeroom many times. A few spiders and grasshoppers, one or two roaches, and once I saw mouse droppings but that was over a year ago. I started spraying peppermint every time I came to keep them away, and it seemed to have worked.
Jonna J | Overall ExperienceI never even moved in. The two knuckleheads couldn’t figure out auto pay obviously that’s why it never got paid, couldn’t figure out how to pay 6 months in advance, I wasted $200 on this bull sh*t. Y’all are crooks and I want my money back!
Gary S | Overall ExperienceI did move out of the unit before the end of April, but my credit card was charged for the May rent. When I called the man said he was unable to get into his computer but he would refund it as soon as he could. Would you please check on this and reply!
NEIL B | Overall ExperienceThe assistant, not the manager, was very unprofessional and very disrespectful to my wife as well as myself. We moved our stuff to another facility because of this. I tried to locate management and/or owner was not successful. Asked the assistant and he told me to google it.
Russell S | Overall ExperienceWell priced and good service.
troy m | Overall ExperienceReally like the security. Plenty of cameras! Brian is Awesome ! Property is always very clean.
Thomas H | Overall ExperienceServed its purpose
MICHAEL M | Overall ExperienceMy only negative would be that the lights weren’t all always working (at least one per hallway worked at all times but that wasn’t always enough light) but staff and facility were all great.
MICHELLE W | Overall ExperienceVery well kept storage facility. Employees were very friendly and helpful. The only problem I had was, believe, there was a small leak in my unit.
JOSHUA S | Overall ExperienceStaff was professional and friendly at all times . It was nice to have the same people to wait on my needs throughout the almost five years . Thank you for being so positive and helpful !
MICHAEL B | Overall ExperienceNo comments
LINDA E | Overall ExperienceVery helpful and convenient for my needs.
MARK W | Overall ExperienceStaff was helpful. Unit was clean.
Privacy R | First Impressionseasy move in
Privacy R | First ImpressionsDid not have a parking space available. Called several times to get $6.95 back. No one could help.
Privacy R | First ImpressionsThis storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Privacy R | First ImpressionsVery good set up of the yard. Easy access to all storage units and very friendly staff.
Privacy R | First ImpressionsThe staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Privacy R | First ImpressionsFast, Efficient, Clean and SUPER FRIENDLY
Privacy R | First ImpressionsThe storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
Privacy R | First Impressionsyou rock!
Privacy R | First ImpressionsThe only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
Privacy R | First ImpressionsAll went well, people were very friendly
Privacy R | First Impressions