Our issue was the online and all paperwork say 6'x12'. Of course in small verbiage and measuring is also show that when you have the ramp the trailer then goes to a 4'x9'. I wish this was in larger lettering/numbers because, I booked the trailer and didn't get to use it because it was actually a 4'9'....NOT 6'x12....Please update wording and web-site not to falsely make it appear you are getting a 6'x12'.....Our day was waisted simply because we couldn't load our ATV on the trailer.Shelley L.
Customer Reviews for Weatherford Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service and efficiency.Steve S.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Donna M.
Both employees were very polite, helpful and professional. Best U-Haul place I've been too in 2 different states.Tony W.
I have used Home Town Storage for over 2 years, never had a problem. It is well lit all the time with easy access. Always clean and well kept. There is plenty of room to get a large moving truck in and out. If you need a storage facility I highly recommend.Ruth G. | Overall Experience
I was able to drop off my trailer earlier than expected, but missed the locations closing time. I was able to drop off my trailer without the actual location being open. The process was simple and the app walked me through the process so as not yo miss any of the steps.Robert A.
Great customer service! Best I have ever received from any UHaul location.Michael W.
Mr. Dennis Reese, the sole proprietor at the drop off site was very professional and proficient and helpful. Excellent customer service skills!Richard T.
Customer skills are right on. Very nice and helpful. Our second rental from them,and would definitely recommend.Lori V.
Customer did not leave a comment.Mike D.
The person that moved the truck to inside their fenced in property also commented that he didn't know how we tolerated the extreme perfume smell in the truck cab. Very nice and friendly folks at this location.DavidR P.
This location is awesome! The gentleman who works here is a true professional who cares for his customers.MARTIN N.
Had to stop and get new windshield wipers. Smearing when raining.Bob M.
He was ver nice and helpfulDuane R.
People were really nice 🙂👍Laina I.
Great customer service, easy access.Mark W.
Customer did not leave a comment.Timothy E.
Customer did not leave a comment.Robert B.
Staff always super friendly! Excellent choice's when renting. There are Uhaul locations closer, but I will continue to use this one. Thanks for all your help.JOEL A.
Customer did not leave a comment.cHRIS F.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.William D.
Tire pressure light was on when I picked up the van. The windshield was pretty dirty, there was no washer fluid and the interior was not clean.CHARICE S.
Customer did not leave a comment.Douglas H.
everything was good with rental. Nice and professional service. I would recommend this place to rent U-Haul.Daniel M.
Everything went smoothly. Had a very nice experience.Mark W.
Very friendly. Great customer serviceTammie V.
Easy drop-off. No issues.Kyle Z.
Customer did not leave a comment.Harold C.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.Cathy A.
Customer did not leave a comment.Greg P.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.JoEllyn S.
Customer did not leave a comment.Pierce B.
Customer did not leave a comment.Christopher N.
Nice peopleâ€¦fast and efficient.James K.
Thank you for a quick easy experience!!!YVONNE L.
Customer did not leave a comment.Rocky J.
Customer did not leave a comment.Jefferey M.
Professional and well done all around. Great customer service.Mike S.
Customer did not leave a comment.michael B.
Check air pressure on tires. All tires were 20 psi low when I picked up the trailer.Thomas C.
Customer did not leave a comment.geraldo L.
Customer did not leave a comment.Mark M.
Helpful employee waited on me.Jim M.
Customer did not leave a comment.Loretta W.
Customer did not leave a comment.Ian W.
Customer did not leave a comment.Josh M.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Walter C.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Edward K.
Best people I have ever dealt wth in the whole Conpany. And I rent just about every weekendmichael M.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.Danielle H.
The manager was very professional and proficient. He was extremely nice and the process went very smoothly. The property was maintained well and the equipment was clean.JEFFERY T.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.ricky B.
Customer did not leave a comment.Kevin M.
This location is my go to every time I have a need. Equipment is always clean and in great shape. Everyone is always friendly, very professional and can't seem to do enough for me. DEFINITELY 5 STAR in every aspect!!!WmMBUDDY F.
Customer did not leave a comment.Ellen C.
The customer service at this location is greatByron S.
Great and personalized service. Thank you for your having the exact piece of equipment; and your support!Timothy W.
Great customer serviceenrique M.
Customer did not leave a comment.Mark H.
Your location/local stores are good, but uHaul national is horrible. You sent me to three stores trying to find the trailer I reserved, not picking it up until 45 minutes after my rental agreement. The last "change" to my location for pickup was sent 5 minutes AFTER my pick up was scheduled. You have a monopoly on enclosed trailers, so I cant say I will never use uHaul again...but I will sure try to never come back, thinking of buying a trailer so I don't ever have to.Scott W.
Customer did not leave a comment.James W.
Very nice drop-off instructions and easily done, even though it was after-hours. I was very appreciative that U-Haul set this up to be done this way. One comment, however: I did n't see the gate close behind us, So I hope it did.John M.
Customer did not leave a comment.DUSTIN C.
Customer did not leave a comment.Dale W.
Fix the seals around windows. Unbelievably noisyDani R.
Great service everytime!!!!Joshua H.
They were awesome. They went above and beyond.Kristin S.
Customer did not leave a comment.Allyson B.
Thank you so much for your excellent customer servicePatricia D.
Customer did not leave a comment.Mark M.
The staff was so helpful. My only complaint is that the truck clearly didn't have enough freon and I sweat the entire way from Dallas to Florida. It was rough. But it in no way effects the staff at this location.Brandon P.
Customer did not leave a comment.Byron S.
Very helpful and friendlyDaniel H.
Very accommodating and complete. Highly recommended and would do again.dan B.
Night and day difference from the previous day picking up the trailer. They were so much more accommodating and friendly and even confirmed my drop off time was entered wrong and had to refund a late fee for a scheduled noon pickup and 24-hour drop off, but because of the 2 hours of my life I will never get back from the idiots at the pick up location. Weatherford was great, Prosper/Celina complete failure.Brady D.
Customer did not leave a comment.Robert F.
Great location!John S.
The boards on the inside of the truck was broke when I got it. So wasn't able to strap down in that area.Robert A.
Customer did not leave a comment.Jean-Paul D.
Customer did not leave a comment.dawn Y.
Great, fast service!!!Lloyd B.
Customer did not leave a comment.Platon M.
The people at this location are friendly and courteous. I would recommend them to anyone.Scott W.
Customer did not leave a comment.Gary M.
Service was excellent!LAWRENCE K.
Customer did not leave a comment.Donna B.
The Two working their had GREAT customer service!! Very kind and smiled with all my questions. And I Thank you so much!!!! TEDRATEDRA F.
They had just what I needed!!!!Raymond R.
Excellent customer service. Polite and professional and efficientTIMOTHY K.
Thank you for your prompt, professional, and courteous service. The staff went above and beyond to help my wife return the rental trailer.Wesley P.
Customer did not leave a comment.steven L.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.DONALD P. | Overall Experience
Customer did not leave a comment.HENRY M. | Overall Experience
Secure and clean. Friendly and helpful staff. I recommend this facility highly.CONNIE C. | Overall Experience
Customer did not leave a comment.Lisa B. | Overall Experience
Brian in the office always seemed very nice, and no one gave my any hassle about moving out, stopping my charges the day I let them know. It was appreciated. Lots of cobwebs and general trash in the hallways though. The light switches were recently fixed but before that did not work for months. Some of the trash was pretty gross and still there weeks at a time. I cleaned the cobwebs with my own broom around my storeroom many times. A few spiders and grasshoppers, one or two roaches, and once I saw mouse droppings but that was over a year ago. I started spraying peppermint every time I came to keep them away, and it seemed to have worked.Jonna J. | Overall Experience
Customer did not leave a comment.donny d. | Overall Experience
I never even moved in. The two knuckleheads couldn’t figure out auto pay obviously that’s why it never got paid, couldn’t figure out how to pay 6 months in advance, I wasted $200 on this bull sh*t. Y’all are crooks and I want my money back!Gary S. | Overall Experience
I did move out of the unit before the end of April, but my credit card was charged for the May rent. When I called the man said he was unable to get into his computer but he would refund it as soon as he could. Would you please check on this and reply!NEIL B. | Overall Experience
The assistant, not the manager, was very unprofessional and very disrespectful to my wife as well as myself. We moved our stuff to another facility because of this. I tried to locate management and/or owner was not successful. Asked the assistant and he told me to google it.Russell S. | Overall Experience
Well priced and good service.troy m. | Overall Experience
Really like the security. Plenty of cameras! Brian is Awesome ! Property is always very clean.Thomas H. | Overall Experience
Served its purposeMICHAEL M. | Overall Experience
My only negative would be that the lights weren’t all always working (at least one per hallway worked at all times but that wasn’t always enough light) but staff and facility were all great.MICHELLE W. | Overall Experience
Very well kept storage facility. Employees were very friendly and helpful. The only problem I had was, believe, there was a small leak in my unit.JOSHUA S. | Overall Experience
Staff was professional and friendly at all times . It was nice to have the same people to wait on my needs throughout the almost five years . Thank you for being so positive and helpful !MICHAEL B. | Overall Experience
No commentsLINDA E. | Overall Experience
Very helpful and convenient for my needs.MARK W. | Overall Experience
Staff was helpful. Unit was clean.Privacy R. | First Impressions
easy move inPrivacy R. | First Impressions
Did not have a parking space available. Called several times to get $6.95 back. No one could help.Privacy R. | First Impressions
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.Privacy R. | First Impressions
Very good set up of the yard. Easy access to all storage units and very friendly staff.Privacy R. | First Impressions
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.Privacy R. | First Impressions
Fast, Efficient, Clean and SUPER FRIENDLYPrivacy R. | First Impressions
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.Privacy R. | First Impressions
you rock!Privacy R. | First Impressions
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.Privacy R. | First Impressions
All went well, people were very friendlyPrivacy R. | First Impressions