Customer did not leave a comment.Daniel W.
Weber Company & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ryan Z.
Customer did not leave a comment.joseph T.
The owner came in on a Sunday to help me and make sure I had a great experience. He thanked me many times for choosing his location! Great location with a very kind staff who appreciates having business.Alexa W.
Customer did not leave a comment.daniel B.
Customer did not leave a comment.richard V.
Customer did not leave a comment.Thomas W.
Staff was very helpful and professional.BARRY H.
Great customer service!!Julie B.
The Weber family was incredibly helpful.Rachel A.
Top notch customer service! The friendliness of the staff and their willingness to help made for a worry-free process. Thank you!Ronald F.
Everything about the experience was excellent. They'd started the truck before I got there so It was warm and comfortable.tom P.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.Colin J.
your agent was friendly and cheerful.lou B.
Weber made it quick and easy to rent. They worked with me on timing of pick up and drop off. Vehicle was clean. No issues - just the way it should be!Sharon M.
Customer did not leave a comment.Ron A.
Customer did not leave a comment.William M.
Customer did not leave a comment.Ryan W.
I had difficulty reserving my vehicle online so I called the site directly. They made my reservation within about 5 minutes. The lady I spoke with was knowledgable and pleasant Would highly recommend this facility - 5 stars! Thank you.Mary E.
Customer did not leave a comment.RON F.
Customer did not leave a comment.JUDY H.
Customer did not leave a comment.Rocko D.
Customer did not leave a comment.LAWRENCE S.
Nobody there during normal business hours. Just used key dropJOHN D.
This was not our first choice for truck pick up, we set up to pick up the truck at a closer location, but U-Haul sent a text the day before changing our location to here. That could have been a major problem as we were scheduled to pick up the truck at 4:15 and this location closes at 4:00. Luckily someone was still there and we got our truck without issue. U-Haul corporate needs a better computer system to avoid possible mistakes like this.Ronald R.
Customer did not leave a comment.anthony G.
Seemed fine, it was an after hours drop off. Good signage and easy to find a spot to park.Andrew M.
Customer did not leave a comment.Juan D.
The reps I worked with are so cordial and treated me like family. They were so respectful, friendly and enjoyable to talk to. It was very easy to check in despite the pandemic..Leona P.
Customer did not leave a comment.steven R.
Customer did not leave a comment.John T.
Customer did not leave a comment.Mark M.
Pretty easy pick up and drop off. People were friendly.Rory O.
Customer did not leave a comment.DAVE M.
Customer did not leave a comment.Tom J.
Customer did not leave a comment.DANIEL V.
Customer did not leave a comment.ALLAN D.
Customer did not leave a comment.David G.
Some initial problems with online reservation system tried to send me elsewhere when this location had the trailer availability. I physically had to go to the location to reserve it. Fix the online availability reservation system a bit to more accurately reflect this location's equipment.LEONARD S.
Customer did not leave a comment.Mel M.
We would definitely use again. Great service.Roy F.
Thank u for great customer service. Was happy that our u-haul had air conditioming. Will definitely use again.christine M.
Great staff. Truck was great.JOHN M.
weber uhaul in Chesterland is the best uhaul location anywhere. nice people, courteous serviceihor D.
Customer did not leave a comment.Michael I.
Customer did not leave a comment.MARY S.
As always, excellent, friendly service!Mary O.
Customer did not leave a comment.pam A.
Customer did not leave a comment.SIRI B.
Customer did not leave a comment.BEAU D.
Customer did not leave a comment.Donald C.
very helpful staffbill W.
The staff were very efficient and friendly. This made for a pleasant rental experience.Martin A.
Customer did not leave a comment.DOUG G.
Customer did not leave a comment.Darrin J.
The last time I dropped off the uhaul truck I had very good service at this location, and this time the customer service was excellent as well. When I got the truck at my house and was ready to load, opened it up and it looked like dog hair all over and dried oatmeal/food it was dirty and not swept out properly, and with the covid 19 is anything disinfected? It did not appear clean. So unfortunately after this problem I would not recommend this place.Carol B.
The Weber folks are super friendly & easy to work with! I highly recommend this location!!jean R.
Great staff and owner. So friendly and helpful. Made sure everything was installed correctly.Annette C.
Customer did not leave a comment.jean R.
They were very nice and offered different options for return locationsPam P.
Customer did not leave a comment.Brian G.
Paul and Caitlyn are very personable and a pleasure to work with. No improvement necessary for Weber. I was unable to return the truck using the U-Haul website. I had location tracking turned on but website kept giving me an error,rob Z.
Dry nice people, wonderfulBurt T.
people at weber were 1st class. great peopleIrwin J.
Customer did not leave a comment.Megan O.
Customer did not leave a comment.Paul T.
Nothing this is the best U-Haul location in Cleveland! The family that runs it make sure everything is fast and easy. I've never had a problem and will be using them again in the futureMichael S.
Customer did not leave a comment.Kelly C.
Great experienceChristopher H.
All was good. Extremely friendly people at Weber. So glad I used their location for my rental. Thanks.David S.
Customer did not leave a comment.Brian F.
We dropped off in Chesterland as that was what the pick up location told me was closest. The email to go to Weber went to spam and I did not see it. We got it all worked out.Richard L.
Customer did not leave a comment.Starley M.
The store owner (Paul I believe) was phenomenal! He helped me every step of the way (verifying payment, getting the U-Haul, and showing me how to connect tow dolly). He even showed me where the nearest gas station is! Made my move a pleasant experience!Steven K.
Customer did not leave a comment.eric Z.
Customer did not leave a comment.Jean R.
Service was excellent! Will use again.Michael L.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.TODD M.
Customer did not leave a comment.jim A.
Everyone here was very nice and friendly. They were ready for us and gave us a few extra miles. I wish the drop off process had been explained better (cell phone involvement) (refer to next comment box). Otherwise, I had no problems....really liked the people.Daniel F.
Customer did not leave a comment.Fabian T.
Customer did not leave a comment.Richard G.
Store was not open when it was supposed to be. It was a disaster.Michael S.
Great experience The manager was so helpfulLouy S.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Max O.
Customer did not leave a comment.barbara B.
I was told that my mileage rate would be reduced to $0.79/mile, but was charged $0.99/mile. Please made this adjustment to my credit card charge. Thank you. Alan FraszAlan F.
Customer did not leave a comment.Kenneth D.
Absolutely Nothing. Phenomenal customer serviceScott B.
While the trailer itself was functional, it had load of dents and was really grimy.Tamara F.
The process was simple, owners were so friendly and helpful, we would recommend to anyone, and will use again!Frederick N.
Customer did not leave a comment.Scott H.
The return the truck online kept glitching so i couldn't return the truck properlyTina S.
Customer did not leave a comment.Charles H.
FRIENDLY servicejoe T.
Very nice service. I am very happy with this rental - very professional and all around excellent.Peter L.