This comment and rating relates to the mobile pickup, not the location itself. I have no issues with the location. The pickup was very difficult. The "pick up by mobile" took around an hour at the location, and we had to speak to a customer service representative because we arrived too late (I'm not sure why that's a friction). Additionally, I wasn't allowed to rent the van at all, because I didn't have a US-issued ID (I provided my UK driving license and UK passport; a UK driving license is sufficient to drive in the US, so I'm not sure why a US-issued ID is required). This wasn't made clear in advance, and I have rented in person from this store before with those credentials without any issues. I'm not sure why the mobile pickup was made to be so difficult and took so long. This should be as simple as completing your purchase in advance and unlocking the door with your app when within range, any time within the agreed rental window. My wife ended up having to rent the van instead because she was able to produce the US ID.
Conor M
Weber Company And Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesterland, OH 44026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing, this location was awesome.
Kyle CLove this place!!! Always accommodating, friendly and professional! They are my “go to” location when I need service!!! Great people!
Roger BWas I able to use app to pick up equipment due to website issues. Fortunately the business was open and she was able to check me in. Returning equipment was no problem.
Michael DVery nice and accommodating at the desk waiting for you. Thank you
FREDERICK J