Customer Reviews for Weber Company & Storage

Nobody there during normal business hours. Just used key drop

This was not our first choice for truck pick up, we set up to pick up the truck at a closer location, but U-Haul sent a text the day before changing our location to here. That could have been a major problem as we were scheduled to pick up the truck at 4:15 and this location closes at 4:00. Luckily someone was still there and we got our truck without issue. U-Haul corporate needs a better computer system to avoid possible mistakes like this.

Seemed fine, it was an after hours drop off. Good signage and easy to find a spot to park.

The reps I worked with are so cordial and treated me like family. They were so respectful, friendly and enjoyable to talk to. It was very easy to check in despite the pandemic..

Pretty easy pick up and drop off. People were friendly.

Some initial problems with online reservation system tried to send me elsewhere when this location had the trailer availability. I physically had to go to the location to reserve it. Fix the online availability reservation system a bit to more accurately reflect this location's equipment.

We would definitely use again. Great service.

Thank u for great customer service. Was happy that our u-haul had air conditioming. Will definitely use again.

Great staff. Truck was great.

weber uhaul in Chesterland is the best uhaul location anywhere. nice people, courteous service

As always, excellent, friendly service!

very helpful staff

The staff were very efficient and friendly. This made for a pleasant rental experience.

The last time I dropped off the uhaul truck I had very good service at this location, and this time the customer service was excellent as well. When I got the truck at my house and was ready to load, opened it up and it looked like dog hair all over and dried oatmeal/food it was dirty and not swept out properly, and with the covid 19 is anything disinfected? It did not appear clean. So unfortunately after this problem I would not recommend this place.

The Weber folks are super friendly & easy to work with! I highly recommend this location!!

Great staff and owner. So friendly and helpful. Made sure everything was installed correctly.

They were very nice and offered different options for return locations

Paul and Caitlyn are very personable and a pleasure to work with. No improvement necessary for Weber. I was unable to return the truck using the U-Haul website. I had location tracking turned on but website kept giving me an error,

Dry nice people, wonderful

people at weber were 1st class. great people

Nothing this is the best U-Haul location in Cleveland! The family that runs it make sure everything is fast and easy. I've never had a problem and will be using them again in the future

Great experience

All was good. Extremely friendly people at Weber. So glad I used their location for my rental. Thanks.

We dropped off in Chesterland as that was what the pick up location told me was closest. The email to go to Weber went to spam and I did not see it. We got it all worked out.

The store owner (Paul I believe) was phenomenal! He helped me every step of the way (verifying payment, getting the U-Haul, and showing me how to connect tow dolly). He even showed me where the nearest gas station is! Made my move a pleasant experience!

Service was excellent! Will use again.

Everyone here was very nice and friendly. They were ready for us and gave us a few extra miles. I wish the drop off process had been explained better (cell phone involvement) (refer to next comment box). Otherwise, I had no problems....really liked the people.

Store was not open when it was supposed to be. It was a disaster.

Great experience The manager was so helpful

I was told that my mileage rate would be reduced to $0.79/mile, but was charged $0.99/mile. Please made this adjustment to my credit card charge. Thank you. Alan Frasz

Absolutely Nothing. Phenomenal customer service

While the trailer itself was functional, it had load of dents and was really grimy.

The process was simple, owners were so friendly and helpful, we would recommend to anyone, and will use again!

The return the truck online kept glitching so i couldn't return the truck properly

FRIENDLY service

Very nice service. I am very happy with this rental - very professional and all around excellent.

People were very nice and thorough

Whoever took care of my order was excellent! While this was not where I had originally requested a pick-up, it turned out really well in the long run. The U-Haul Chat receptionist really went all out to get me what I needed.

nothing. The service has always been excellent. Fast, efficient and friendly people!

Easy access to trailer. Helpful and professional staff.

This was a great experience. Couldn't have made it any easier.

The people at Weber Co. went above and beyond to make sure we had a great uhaul experience. They were incredibly friendly and helpful, would recommend to anybody!

Be honest. You told me that the contract was under my name when it wasn't!!!!!!!!!!!! I will never rent from U-Haul again because of this mistake.

Very friendly, accommodating staff and easy process!

Paul and his wife were excellent

The Staff at the Weber Company are very professional, friendly, efficient and accommodating. Very helpful and knowledgeable.

Owners Paul and Trina were AMAZING. They delivered supplies to us on short notice multiple times. I would rate this franchise as THE BEST UHAUL EXPERIENCE EVER! TOP NOTCH AAA+++.

Never did this before but had to get a truck last minute to move my daughter's furniture. People here were extremely helpful. What could have been a nightmare move went smoothly! Happy I found them!

Great service, quick and easy pickup and flexible drop off.