Customer Reviews for Weber Company & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Weber Company & Storage

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JOHN D.
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Nobody there during normal business hours. Just used key drop

Ronald R.
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This was not our first choice for truck pick up, we set up to pick up the truck at a closer location, but U-Haul sent a text the day before changing our location to here. That could have been a major problem as we were scheduled to pick up the truck at 4:15 and this location closes at 4:00. Luckily someone was still there and we got our truck without issue. U-Haul corporate needs a better computer system to avoid possible mistakes like this.

anthony G.
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Customer did not leave a comment.

Andrew M.
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Seemed fine, it was an after hours drop off. Good signage and easy to find a spot to park.

Juan D.
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Customer did not leave a comment.

Leona P.
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The reps I worked with are so cordial and treated me like family. They were so respectful, friendly and enjoyable to talk to. It was very easy to check in despite the pandemic..

steven R.
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Customer did not leave a comment.

John T.
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Mark M.
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Rory O.
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Pretty easy pick up and drop off. People were friendly.

DAVE M.
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Tom J.
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DANIEL V.
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ALLAN D.
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David G.
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LEONARD S.
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Some initial problems with online reservation system tried to send me elsewhere when this location had the trailer availability. I physically had to go to the location to reserve it. Fix the online availability reservation system a bit to more accurately reflect this location's equipment.

Mel M.
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Customer did not leave a comment.

Roy F.
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We would definitely use again. Great service.

christine M.
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Thank u for great customer service. Was happy that our u-haul had air conditioming. Will definitely use again.

JOHN M.
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Great staff. Truck was great.

ihor D.
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weber uhaul in Chesterland is the best uhaul location anywhere. nice people, courteous service

Michael I.
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Customer did not leave a comment.

MARY S.
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Mary O.
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As always, excellent, friendly service!

pam A.
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SIRI B.
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BEAU D.
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Donald C.
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bill W.
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very helpful staff

Martin A.
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The staff were very efficient and friendly. This made for a pleasant rental experience.

DOUG G.
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Darrin J.
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Carol B.
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The last time I dropped off the uhaul truck I had very good service at this location, and this time the customer service was excellent as well. When I got the truck at my house and was ready to load, opened it up and it looked like dog hair all over and dried oatmeal/food it was dirty and not swept out properly, and with the covid 19 is anything disinfected? It did not appear clean. So unfortunately after this problem I would not recommend this place.

jean R.
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The Weber folks are super friendly & easy to work with! I highly recommend this location!!

Annette C.
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Great staff and owner. So friendly and helpful. Made sure everything was installed correctly.

jean R.
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Customer did not leave a comment.

Pam P.
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They were very nice and offered different options for return locations

Brian G.
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Customer did not leave a comment.

rob Z.
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Paul and Caitlyn are very personable and a pleasure to work with. No improvement necessary for Weber. I was unable to return the truck using the U-Haul website. I had location tracking turned on but website kept giving me an error,

Burt T.
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Dry nice people, wonderful

Irwin J.
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people at weber were 1st class. great people

Megan O.
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Customer did not leave a comment.

Paul T.
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Michael S.
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Nothing this is the best U-Haul location in Cleveland! The family that runs it make sure everything is fast and easy. I've never had a problem and will be using them again in the future

Kelly C.
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Customer did not leave a comment.

Christopher H.
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Great experience

David S.
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All was good. Extremely friendly people at Weber. So glad I used their location for my rental. Thanks.

Brian F.
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Customer did not leave a comment.

Richard L.
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We dropped off in Chesterland as that was what the pick up location told me was closest. The email to go to Weber went to spam and I did not see it. We got it all worked out.

Starley M.
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Customer did not leave a comment.

Steven K.
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The store owner (Paul I believe) was phenomenal! He helped me every step of the way (verifying payment, getting the U-Haul, and showing me how to connect tow dolly). He even showed me where the nearest gas station is! Made my move a pleasant experience!

eric Z.
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Customer did not leave a comment.

Jean R.
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Michael L.
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Service was excellent! Will use again.

Gary S.
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Customer did not leave a comment.

TODD M.
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jim A.
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Daniel F.
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Everyone here was very nice and friendly. They were ready for us and gave us a few extra miles. I wish the drop off process had been explained better (cell phone involvement) (refer to next comment box). Otherwise, I had no problems....really liked the people.

Fabian T.
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Richard G.
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Michael S.
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Store was not open when it was supposed to be. It was a disaster.

Louy S.
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Great experience The manager was so helpful

RICHARD S.
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Customer did not leave a comment.

Max O.
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barbara B.
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Alan F.
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I was told that my mileage rate would be reduced to $0.79/mile, but was charged $0.99/mile. Please made this adjustment to my credit card charge. Thank you. Alan Frasz

Kenneth D.
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Customer did not leave a comment.

Scott B.
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Absolutely Nothing. Phenomenal customer service

Tamara F.
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While the trailer itself was functional, it had load of dents and was really grimy.

Frederick N.
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The process was simple, owners were so friendly and helpful, we would recommend to anyone, and will use again!

Scott H.
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Customer did not leave a comment.

Tina S.
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The return the truck online kept glitching so i couldn't return the truck properly

Charles H.
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Customer did not leave a comment.

joe T.
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FRIENDLY service

Peter L.
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Very nice service. I am very happy with this rental - very professional and all around excellent.

RON L.
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People were very nice and thorough

jeff S.
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Customer did not leave a comment.

Ray B.
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Michael F.
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Whoever took care of my order was excellent! While this was not where I had originally requested a pick-up, it turned out really well in the long run. The U-Haul Chat receptionist really went all out to get me what I needed.

Charles H.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

BRIAN E.
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nothing. The service has always been excellent. Fast, efficient and friendly people!

jean R.
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Customer did not leave a comment.

Jefrey M.
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Easy access to trailer. Helpful and professional staff.

Dennis O.
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Customer did not leave a comment.

laura S.
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This was a great experience. Couldn't have made it any easier.

charlie G.
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The people at Weber Co. went above and beyond to make sure we had a great uhaul experience. They were incredibly friendly and helpful, would recommend to anybody!

PATTI L.
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Customer did not leave a comment.

Abera G.
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Be honest. You told me that the contract was under my name when it wasn't!!!!!!!!!!!! I will never rent from U-Haul again because of this mistake.

Laura K.
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Customer did not leave a comment.

Raymond K.
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Kim W.
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Very friendly, accommodating staff and easy process!

joseph M.
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Paul and his wife were excellent

john K.
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The Staff at the Weber Company are very professional, friendly, efficient and accommodating. Very helpful and knowledgeable.

debbie B.
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Customer did not leave a comment.

Joe C.
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Owners Paul and Trina were AMAZING. They delivered supplies to us on short notice multiple times. I would rate this franchise as THE BEST UHAUL EXPERIENCE EVER! TOP NOTCH AAA+++.

George M.
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Customer did not leave a comment.

Elena P.
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Customer did not leave a comment.

joan D.
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Never did this before but had to get a truck last minute to move my daughter's furniture. People here were extremely helpful. What could have been a nightmare move went smoothly! Happy I found them!

Joseph C.
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Great service, quick and easy pickup and flexible drop off.

No reviews have been submitted for this location.

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