Very Friendly and accommodating.Kraig G.
Customer Reviews for Webster Road Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul changed our location pick-up the night before to an hour away.Shay C.
The drop off location was okay. However, U-Haul overall was not helpful. I had the worse experience. I was called the day before our rental and was told the only truck available was located 2hours in the wrong direction. I then received poor customer service from the U-Haul rep. This was an extreme inconvenience. The fact that you say a truck is available and then its not but then you don't offer any other help is just unacceptable.Jason W.
I requested a location for return near me. Uhaul wanted me to return to a different location several towns further away. After much time on phone was told could return near me. Upon arrival the location was very friendly polite and excited to have another truck to rent out.Kyle N.
Actual drop off location was U-Haul Moving & Storage of Missoula, 820 Strand Ave, Missoula, MT 59801. They were awesome.Jason K.
Keep doing what your doing the customer service is excellent!Tez B.
Truck wasn't swept out, however there wasn't much left in there.RAY M.
Customer did not leave a comment.J.T. L.
Nothing at all. Such an amazing moving experience.Logan S.
This a very small place(feedstore) Wonderful people to work with ! Even after close time they wait for me to return uhaul to their store (they do not have after hours drop off) Thank you very much!!!!!Arthur B.
I HATE u-haul, you charge and hold funds in far excess for 10 days. You blame the banks but I'm a banker and know the truth. Were it not for the superior customer service at Webster Rd Feed I'd NEVER use u-haul. I'm so disgusted at the propaganda you portray while tying up and earning interest on unsupecting customers bank accounts. If it were us the public we'd be behind bars for doing what you regularly practice. I will always be a loyal customer of Webster Rd Feed but I will NEVER succumb to your criminal practices again. You SHOULD be ashamed of your bait and switch and unethical practices! I'm sure you're not... but I'd say it's fair to say you are on the short list of surviving businesses.MARY H.
Keep up the good work!Peter T.
The clerk at the Kapowsin location did not add up the charges right and then told us the only way to get it rectified was to call customer service. REALLY! they cannot void a transaction? We were told to drop it off at the Meridian location, but no! So we had to drive to the Kapowsin location. Of course there were more miles on the truck than origianlly contracted for. I had called after the original problem with the pick up, they told me they added milage, but somehow that did not get entered in the computer. I will NEVER rent from uhaul again. You have plenty of competition out there. Moving is hard enough without dealing with incompetent people.Jason V.
Webster Road feed is the BEST as well as the only place I use for my u-haul rentals.MARY H.
Customer did not leave a comment.Tory P.
Customer did not leave a comment.Brittney M.
They are very friendly, professional and accommodating at Webster Feed. We enjoyed working with them.Darcy P.
Customer did not leave a comment.Colleen H.
Customer did not leave a comment.YAROSLAV P.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Roy M.
customer service was awesomeSAM A.
Checked the truck out and I returned the key. And i was on my way.David C.
It is also a farm store and the counter help was so nice, friendly, and reassuring as I was going to be towing a trailer for my first time ever. There is a friendly cat who greeted me on my entrance. I wish I could have stayed around all day. They also sell snacks and local honey.Monica S.
Customer did not leave a comment.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.RALPH C.
Customer did not leave a comment.deborah W.
Customer did not leave a comment.Larry N.
Webster Road Feed is the BEST!!! I would like to see you let them have a van once in awhile as I don't always need the larger truck.MARY H.
Customer did not leave a comment.chrissie W.
Customer did not leave a comment.KEN D.
There is simply no way to improve on the FABULOUS customer service given at Webster Road Feed! They are the BEST!!!! I only rent from them and were it not for them I wouldn't rent U-HAULS at all! A huge heartfelt thank you to Webster Road FeedMARY H.
Horrible customer service. I got charged for something I didn't buy, got a non working truck and was told I would get my money back for the fuel I put in it and never did.Justin P.
I only use Webster Road Feed for y U-haul needs. I have had terrible experiences with u-haul at other locations and even at their hub. If it weren't for Webster Road Feed I would be renting from another company. Webster Road Feed is the BEST!!!!! They care about their customers and they are over the top in customer service. I'm so thankful for them! THANK YOU AGAIN WEBSTER ROAD FEED AND ALL YOUR STAFF! YOURE THE BEST!!!MARY H.
Webster Road Feed is the BEST! Were it not for them I would not use U-Haul at all. If only you had other locations even half as good! They are the BEST!!!!MARY H.
Good Job!!!!!!!!!!!!!!!!Gary A.
My final drop off location was in Boise Idaho.Devin H.
The y were niceDavid C.
Customer did not leave a comment.Vicky W.
Customer did not leave a comment.Jennifer K.
Customer did not leave a comment.DOUGLAS C.
Have equipment up to date for newer vehicles, had a chain issue and uhaul refused to make it right at time of pick up, left facility without safety chains hooked properly, I had to go by bigger hooks for the safety chains to properly hook to the tow hitch assembly I have a 2017 chevy HD 2500frank Q.
This location was great and helpful. The only problem I encountered was actually picking up the trailer from and location that had one and dealing with cancelled reservations and miscommunications on uhauls end. First being sent out to Bremerton, having that reservation cancelled then being redirected to maple valley only to have that reservation cancel because the trailer there had two flat tires. Also I only received a $50 credit for one of my cancelled reservations. Not sure what happened to the other credit for the cancelled reservation. Not sweating it too much. Just glad my move is done.Mauricio K.
Customer did not leave a comment.patrick M.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Mark S.
The place smelled like stool, alot of cars roaming the store.Kimberly P.
Customer did not leave a comment.John C J.
Customer did not leave a comment.george E.
Owner of this dealership was friendly, helpful and easy to work with.GREGORY R.
Webster Road Feed Store is a great U-Haul store.GREGORY R.
Dealer was helpful and courteous.GREGORY R.
The drop off point was nice friendly and Quick. Only think that saved the uhaul visit. Took 10 minutes to check in, sign and park.TIMOTHY W.
They seemed very unorganizedRobin H.
Again staff was pleasant and processed our return quickly so we could get back to our unpacking...UGH! We did have a bit of a problem with water leakage in the middle of the attic area and down into the bed of the truck which soaked a few of our boxes. But all in all a mostly pleasant experience.Pam L.
Be completely professional at all times, no matter what. You will never know what your customers are dealing with in life. Don't try to add stress to someone's day.valerie J.
Customer did not leave a comment.antonia C.
Customer did not leave a comment.James K.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Lyle M.
Customer did not leave a comment.JAKE F.
Customer did not leave a comment.CARRIE J.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.ED W.
Customer did not leave a comment.BILL G.
Truck was very dirty I had sweep and mop it before I could load my things. The cab was dirty only half a tank of fuel. Smelled like a cat box in the cab. Will never us them again.John B.
The dropoff location was really quite a ways out from tacoma. The site agent was helpful, friendly and kind.DENA C.
this place was good dispide it was a last minute arrangement.MARTIN L.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.Gregory R.
Customer did not leave a comment.SUNNY M.
Customer did not leave a comment.Lisa B.
If someone is driving a long distance 100 miles or so, it would be nice to have cruise control, the truck ran great though, nice to have new vehicleWILLIAM W.
Customer did not leave a comment.CHARLOTTE M.
Customer did not leave a comment.GARY W.
they were so helpful it was a wonderful experience. they hooked up my trailer for me and made sure all the lights worked. when I brought the trailer back they unhooked it for me.SONYA B.
Thanks, the trailer worked perfectly.RALPH B.
The trailer needed rewired. The owner of the store spent an hour and a half of his own time to rewire. Service was excellent but equipment was run downKevin P.
no commentROBERT L.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.john B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.RODNEY E.
Customer did not leave a comment.Jamie F.
Customer did not leave a comment.BREONNA J.
Customer did not leave a comment.Vance A.
More sizes in stock at this location. Wanted a 10 foot truck. Though they gave me the 14 foot for the 10 foot price so I didn't have to go somewhere else.Mark M.
Check equipment before renting it outBRYAN P.
Check equipment before renting it outBRYAN P.
Customer did not leave a comment.ARIN C.
They did a great job and gave me vet refsTHOMAS T.
Customer did not leave a comment.DAN C.
The staff was very nice! The location was a little out of the way. It was very cramped and was very dirty. It was what you expect to find for a feed store, not a uhaul location.PAUL A.
Customer did not leave a comment.WAYNE F.
Customer did not leave a comment.Brandy C.
I don't think you could change a thing at either place to improve the service.ROSS R.