Customer Reviews for Wellington Toy Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wellington Toy Storage LLC

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Keith M. on

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Codi P. on

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5 Star hands down!

Tatiana Z. on

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Great staff and fantastic location. I was able to rent a unit quickly. I would recommend this facility!

DALE B. on

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Brian was very helpful and made the experience at Toy Storege a good one.

Zachery G. on

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great truck

Lorena B. on

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I had 9 U-boxes transported from the Agoura Hills, Ca facility. We were not advised when our shipment arrived for two days. We received a call only to advise us a CC did not charge (known issue, we were the victim of card fraud and I called and provided Uhaul a new card #). I have made multiple calls to the location, and have never ONCE received a call back. I submitted a customer complaint and was told someone from corporate would be in touch - NOTHING. After boxes were returned, I continue to receive charges on my account. Other than a few stellar employees, this experience has been a complete nightmare.

JOE W. on

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I felt like I was in a real life episode of the comedy "Schitts Creek", everyone seemed very confused about my reservation and after being on the phone for nearly 45 minutes they gave me a code to get into the vehicle.

Pat A. on

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Jim L. on

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Michele W. on

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I don't know.

Dell L. on

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Great service. Excellent truck. Thanks!

LILIAN M. on

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BRIAN R. on

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I am never moving again

ALLYSON S. on

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Nice facility with choice of inside climate-controlled units. Friendly, easy to contact owners. Thank you very much.

Hugo R. on

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All good thanks, very nice and friendly the person who attended me

Karen M. on

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VERNON A. on

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Very accomadating, and a very friendly staff!

DANIEL D. on

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We had storage units, RV spaces and have rented Uhaul trucks and trailers from Brian. Always had great service and friendly, responsive communication!

Bill V. on

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Both gentlemen at this facility were extremely helpful and accommodating - especially when I forgot my gate code and had to call their 24-hour (HELP!) number.

Diana R. on

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family owned great service

William W. on

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JD P. on

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maybe a sign for drop off of trailers when you are closed

RICK H. on

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No Improvement Needed, Tom & Bryan are very helpful and the nicest guys you can meet. All Good Here!

SUSAN D. on

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Great customer service and great facility!

Kay B. on

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We were pleased with this facility.

JEREMY W. on

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Very helpful and great people.

EARL W. on

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The staff was wonderful to work with. They went out of the way to give a helping hand for few minutes more than once.

James T. on

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anne g. on

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Alexander G. on

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Being able to pick up the truck without having a person present was actually much easier than I thought it would be.

Martin D. on

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Kevin G. on

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Very nice people!!

Skip A. on

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Joanna D. on

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DAWN N. on

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Excellent customer service. Always friendly with helpful advice.

GLENN B. on

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You made the process of moving in and out very easy.

CANDICE F. on

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Some of the most helpful folks you can find, always available and will work with you on your needs....

Pam K. on

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Very clean safe storage with courteous friendly staff

Shirley D. on

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DAN E. on

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We stored our rv there for four years. We recently sold it, so no longer need the facility. Highly recommend WTS.

beverly d. on

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Shirley D. on

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Tom and Brian are exceptional! Thank you so much

Karen J. on

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This is the second time we have rented from this location. Very easy to rent with professional service!

Michael D. on

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Stephen V. on

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The process was easy and the trailer was ready to go. A nice experience.

Bernie M. on

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Michael M. on

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Friendly staff.

CLIFF M. on

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none

Michael M. on

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Cheerful staff made the experience satisfactory.

Raul B. on

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Carol P. on

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They were outstanding - very helpful and I greatly appreciated it!

Jolene W. on

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Todd F. on

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Cant say enough - thanks for all your help

Todd F. on

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keep doing what you did for us, we really appreciated all your help. it made our move so much easier

Carl Q. on

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Nothing everything was excellent !! The man helping us was very nice and helpful.

SANDRA W. on

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toy storage is the best!! wouldn't use anyone else!!

Jeremiah H. on

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Nothing you are awesome thank you

TOM L. on

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Outstanding customer service. Very friendly and helpful!

rhonda r. on

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Terry M. on

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Shane L. on

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Scott H. on

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The guy that helped me with this rental was as polite and extremely helpful. great experience!!

Brian K. on

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Sang G. on

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Cody B. on

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Jacob W. on

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COLLEEN M. on

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David A. on

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Outstanding in every way. Even had the truck waiting out front when I arrived. Excellent, personalized service. Will be renting from them again.

Bill K. on

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BRYAN P. on

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I had one the worst experiences I have had with a company in a long time with U-haul. In hindsight, most of my troubles stem from the electronic check-in. I'm sorry, but this process just is not ready for real use - at least by anyone over the age of 50. Their were many built in assumption in the process that should not be assumptions. 1. No where was I told that I needed 2 people to verify me - so I had not arranged that ahead of time. 2. No where did you tell me to plan on 1/2 hour to complete the process. 3. No where did you tell me that I would have to be looking for an email contract. - or that I should consult the emailed contract for gas and millage information - vital information. 4. About 2/3 of this process could have been done earlier to save time and no where did you tell me that - when I checked out the process the night before, all I got was a message saying the it wasn't yet time. - A real person should have explained the assumptions and details prior to the electronic check in. I would never use this process again - I probably won't use u-haul again. There are so many detail involved that it takes a person on the phone and I couldn't figure out how to just talk to someone to go through the process. A second problem was your online service. I called to find out if I could stop at a location in Denver to bet furniture pads. First the customer service person could not help me and simply hung up - second when i did get through it rang for a specific location that I did not choose. When that location did not have any furniture pads, the customer service person on the phone could not tell me which close by site did have pads. I had to call and start all over waiting for someone to be available and then they couldn't help me either. Finally, you service personnel just aren't very helpful.

LEONARD C. on

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Tina O. on

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I was not supposed to pick up at Wellington. I was supposed to pick up in Cheynne, Wyoming and that was confirmed. The individual in Cheyenne was not at all courteous or helpful. I called your main number and the staff person was completely not helpful with the fact that I was being asked on thirty minutes notice to drive over forty miles on bad road to pick up my equipment. I will not use UHaul again.

Josh S. on

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George T. on

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charlotte r. on

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We didn't know this location existed and it is right near our new home. When we called the after hours phone number to drop off the truck the man was very helpful and courteous.

Jessica E. on

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We love Wellington toy storage and they are always super helpful when we have questions or need additional services

Daniel S. on

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Brian was very professional and very helpful.

JOSHUA P. on

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Janet z. on

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Brian B. on

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Location of office could be better marked - I easily found the location but took awhile to find the office.

Dennis H. on

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Robert M. on

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Only wanted one storage , upgraded to larger unit apon arrival.

Barbara P. on

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Brian was great. Very helpful and professional. Storage unit is perfect for my needs.

Jennifer T. on

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Friendly. Very clean storage unit.

David P. on

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Manager was very helping getting things setup.

DAVID R. on

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Excellent Service