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LAWRENCE T
Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wendy and Steve are AWESOME. Always smooth and efficient! I wouldn't go anywhere else. Keep up the great work Wendy!
LESLEANN HI would’ve liked to have gotten a receipt for my rental
TIMOTHY KSo EASY to rent a 10' truck with a 2" ball. All done with a smart phone and the app.Seamlessly smooth transaction. Easy! Efficient and Economical! .I'm pretty sure the person you deal with on the phone is the owner of the franchise. Usually that means you ate going to get the correct experience.
FRANK Bthe service was amazing wendy was super helpful as always will be doing business with her again.
Matthew DUHaul in both Maine locations have been excellent!!!
joel sOur rental had a bad smell in the cab, possibly someone smoked in the vehicle prior to our using it.
WILLIAM LSteve and Mike were amazing; friendly and accommodating. I wouldn’t hesitate to work with them again.
Thomas PWendy and Steve are very accommidating and professional !!!
DOWNEAST SI rent trucks frequently and Wen U Need Us always makes it easy.
EVE MI can't say enough...this experience has been easy and fast. Wendy is awesome and service is great. I would definitely recommend them.
LESLEANN HThe people I dealt with were fantastic. They overcame my limited o phone skills.
Gerald YThe man that does the transaction is AWESOME! COULDNT GET ANY EASIER. Accommodating, friendly, efficient!
LESLEANN HWhen You Need Us Uhaul rental was by far the easiest and smoothest rental agency we have used. No lines- No waiting-the truck was clean and pickup/return protocols clear and concise. This is whom I will look to again when we rent.
KARIN BProfessional, efficient, kind and courteous. Top notch all around.
SCOT CEven on short notice, Steve is more than accommodating and makes it a great rental experience.
WILLIAM PI rent trucks from Wen U Need Us frequently, and they are always helpful and friendly. I’ve never had any trouble. Very glad to to business with them!
EVE MThe U-Haul location owner is.... AWESOME. Very simple and meets all needs when possible. Very smooth experience.
LESLEANN HOriginally, I had reserved a van from Shorty's Garage in Rockland. When I arrived at Shorty's and opened the van door I almost vomited. The stench of decaying organic matter was fetid and sour. I immediately called UHAUL 800 number and was able to reserve a van with Wen U Need US. There was no issue with changing my reservation with Uhaul and Wendy from WYNU called me immediately and was more than accommodating. The van was super clean and new and wonderful. I would not hesitate to rent with WYNU in the future. USE THESE FOLKS NOT SHORTYS!
Kristopher DAs always, Steve and Wendy were tremendously helpful and accommodating.
CHRISTIAN WThey went above and beyond! It made what could have been a stressful moving weekend so much easier. Will recommend them to anybody.
SALLY CI'm no sure I can say enough great things about Wendy and Steve, the amazing team at Wen U Need Us. As the needs of our multi-destination move evolved they provided us with the equipment and supplies we needed. They were there to answer questions and suggest solutions, including parking a loaded truck at their facility for several days. I would not hesitate to recommend these fine folks and will definitely use them again when the need arises. Great job!
C TI was charged 1.29$ pr mile. I would of rented it from a different uhsul place. Tests just way over price. I was told to get ro my location and back no more then 50 n it eneded up being almost 70 . To drive 48 mile with a 10 ft box truck my bill was 114. $ way over charged. I could of rented one from any other place for less then 1$ pr mile. I'm so upset. I will never ever rent from this place again. To pay that much for a truck I used for a half of day was way too much. How can he be aloud to charge 1.29 pr mile . No other uhaul place charges that much
MICHAEL RThis is the only U-Haul you wanna rent from. Wendy and Steve keep everything clean and new. We got to use a 26 foot truck that was just great to drive. It's always easy to work with them. They are friendly and lovely.. Check them out the next time you need to rent a U-Haul. Valerie L.
Valerie LGreat service after hours, truck was fine.
GLEN SWe got a confirmation for a rental van from a UHaul place within a mile of our location. UHaul made an error and contacted us and changed the location which was 10 miles difference which in turn caused us to have a higher mileage charge. I feel this should have been waived due to UHaul's mistake in confirming our first location. After returning the van I received my receipt in my email and it was for the 18 miles @ $1.49 per mile and my total bill was $75.00 then the next day I see the receipt changed and said we went 50 miles when we have picture of ending mileage proving we only drove it 18 miles yet now UHaul changed the mileage and upped our bill to $127.00!! Wow - what BS!! we did not drive 50 miles with it and I will dispute this.
Stephen EWen U Need US location has always been great! Helpful, reliable, responsive, good layout, easy pick-up, easy drop-off. Able to leave my car there for the week while I had the rental truck.
MADELEINE MExcellent and reliable service. Easy instructions and very fast pick-up and return process.
Nancy HThey were very professional.
Philip MNothing- 10 stars! My go to for when I need a truck! I love how easy it is to work with Wen U need Us!
RACHEL JEverything was well managed.
ERIC BExcellent customer service. I am a frequent renter and this agent has been consistently helpful and understanding of my complex schedule.
EVE MHelpful, friendly, clean, prompt, excellent service. Highly recommend this location and will work with again soon for my next U-Haul rental.
PETER TNot a thing. The process was seamless.
ERIC BThis U-Haul location run by Steve Bryant is great! They had everything I needed for my move and his crew was professional, efficient, careful and friendly. It was a great experience.
MICHELLE DThey were super friendly, polite, and easy to do business with. i would give them a 10/10!!!!
CASSANDRA GFrom initial contact through the return of the truck my experience was exceptional. I would not hesitate to recommend Wen-U-Need-Us. The folks at Travelers Motel (Neighborhood Rental) that I reserved the truck through to begin with were extremely helpful also. Great experience start to finish and the truck was immaculate!
DORAN WSteve at Wen U Need Us has the best customer service. I rent from this location with regularity and always find it a wonderful experience.
CHAD MTop notch service and hospitality!
SEAN CEasy process. Excellent customer service.
STEPHANIE PI always have good experience here
Dylan PNothing everything was excellent
Gregory RNo improvements necessary!!
TODD -Steve was incredibly friendly and helpful. We have used this location several times and it has always been very smooth and easy.
GEORGE LVery fast, efficient, clean and extremely friendly. They get a 5 star from me. They couldn’t have done any better. THANK YOU
DAVID MWen-u-need-us is the best!
Daniel MAlways an easy well managed experience
ERICA CVery helpful and easy to work with *****
CATE PWen U Need Us is an appropriate name for this company. Any time I needed them, they were there, helpful, and had a positive attitude. My company was using Uhaul to make deliveries once a week, and Steve and Wendy always had the vehicle I needed warmed up and ready to go, even when I had short-notice changes to my schedule. Absolutely the best service around!
Joee PRenting from Steve and Wendy was a real pleasure. They gave extremely clear instructions, were very responsive and made the entire process simple.
Dean LExcellent customer service and quick response time to inquiries. Thank you!
RONALD CSteve and Wendy were great to work with, both friendly and professional.
LAURA VGreat support and communications. Made the return simple and easy.
VAL KSteve is awesome
Nykola DWen U Need Us make it very easy and efficient to return trucks. Their facility is conveniently located, inviting, and the lot is easy to navigate. The staff is the best!
TODD LThe absolute best and most seamless experience I’ve had renting a truck!
BRIDGET CNothing that i can thik of.
dan sAs always Wendy and Steve make renting from them effortless, professional an all around good experience. If at all possible I'll always deal with them for Uhaul rentals.
Vanessa KI appreciated the non-robot text contact & support in a day and age when most customer service is useless AI garbage.
LUCA MVery pleasant owner and helpful . No need to improve on anything
Paul TWen U Need Us is hands-down the BEST U-haul dealer in Maine. They always have what I need, and the vehicles are clean and maintained 100% of the time. Steve and Wendy are super helpful and polite.
Joee PCould not have been any better!
MICHEAL CSteve is super helpful, and always provides a great experience!
CINDA SNothing. Steve is great to work with.
Lucien BNothing. Great experience.
Lucien BWe use Steve as a reliable source of rental vans for our company. We require a vehicle every weekend during a busy season, and he conveniently permits us to rent our whole calendar ahead of time.
CASEY GCommunicated very well and made pick up and drop off very easy. Was really accommodating when I couldn't pick up in Washington, ME
CHRITOPHER A