Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)

871 reviews

26 Billings Rd   Warren, ME 04864

(207) 273-1102

Office Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(207) 273-1102

26 Billings Rd
Warren, ME 04864

Services at this Location:

Office Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wendy and Steve are very accommidating and professional !!!

DOWNEAST S 
Rating:
5.0

I rent trucks frequently and Wen U Need Us always makes it easy.

EVE M 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

I can't say enough...this experience has been easy and fast. Wendy is awesome and service is great. I would definitely recommend them.

LESLEANN H 
Rating:
5.0

Customer did not leave a comment.

CARLA P 
Rating:
5.0

The people I dealt with were fantastic. They overcame my limited o phone skills.

Gerald Y 
Rating:
5.0

The man that does the transaction is AWESOME! COULDNT GET ANY EASIER. Accommodating, friendly, efficient!

LESLEANN H 
Rating:
4.0

When You Need Us Uhaul rental was by far the easiest and smoothest rental agency we have used. No lines- No waiting-the truck was clean and pickup/return protocols clear and concise. This is whom I will look to again when we rent.

KARIN B 
Rating:
5.0

Professional, efficient, kind and courteous. Top notch all around.

SCOT C 
Rating:
5.0

Customer did not leave a comment.

KENNETH P 
Rating:
5.0

Customer did not leave a comment.

LOGAN W 
Rating:
5.0

Even on short notice, Steve is more than accommodating and makes it a great rental experience.

WILLIAM P 
Rating:
5.0

I rent trucks from Wen U Need Us frequently, and they are always helpful and friendly. I’ve never had any trouble. Very glad to to business with them!

EVE M 
Rating:
5.0

Customer did not leave a comment.

CHERYL F 
Rating:
3.0

Customer did not leave a comment.

DAVIN P 
Rating:
5.0

The U-Haul location owner is.... AWESOME. Very simple and meets all needs when possible. Very smooth experience.

LESLEANN H 
Rating:
5.0

Originally, I had reserved a van from Shorty's Garage in Rockland. When I arrived at Shorty's and opened the van door I almost vomited. The stench of decaying organic matter was fetid and sour. I immediately called UHAUL 800 number and was able to reserve a van with Wen U Need US. There was no issue with changing my reservation with Uhaul and Wendy from WYNU called me immediately and was more than accommodating. The van was super clean and new and wonderful. I would not hesitate to rent with WYNU in the future. USE THESE FOLKS NOT SHORTYS!

Kristopher D 
Rating:
5.0

Customer did not leave a comment.

Gerald Y 
Rating:
5.0

As always, Steve and Wendy were tremendously helpful and accommodating.

CHRISTIAN W 
Rating:
5.0

They went above and beyond! It made what could have been a stressful moving weekend so much easier. Will recommend them to anybody.

SALLY C 
Rating:
5.0

Customer did not leave a comment.

Althea H 
Rating:
5.0

Customer did not leave a comment.

ALTHEA H 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

I'm no sure I can say enough great things about Wendy and Steve, the amazing team at Wen U Need Us. As the needs of our multi-destination move evolved they provided us with the equipment and supplies we needed. They were there to answer questions and suggest solutions, including parking a loaded truck at their facility for several days. I would not hesitate to recommend these fine folks and will definitely use them again when the need arises. Great job!

C T 
Rating:
1.0

I was charged 1.29$ pr mile. I would of rented it from a different uhsul place. Tests just way over price. I was told to get ro my location and back no more then 50 n it eneded up being almost 70 . To drive 48 mile with a 10 ft box truck my bill was 114. $ way over charged. I could of rented one from any other place for less then 1$ pr mile. I'm so upset. I will never ever rent from this place again. To pay that much for a truck I used for a half of day was way too much. How can he be aloud to charge 1.29 pr mile . No other uhaul place charges that much

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

kevin f 
Rating:
5.0

Customer did not leave a comment.

AUSTIN K 
Rating:
5.0

This is the only U-Haul you wanna rent from. Wendy and Steve keep everything clean and new. We got to use a 26 foot truck that was just great to drive. It's always easy to work with them. They are friendly and lovely.. Check them out the next time you need to rent a U-Haul. Valerie L.

Valerie L 
Rating:
5.0

Customer did not leave a comment.

EVE M 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Great service after hours, truck was fine.

GLEN S 
Rating:
1.0

We got a confirmation for a rental van from a UHaul place within a mile of our location. UHaul made an error and contacted us and changed the location which was 10 miles difference which in turn caused us to have a higher mileage charge. I feel this should have been waived due to UHaul's mistake in confirming our first location. After returning the van I received my receipt in my email and it was for the 18 miles @ $1.49 per mile and my total bill was $75.00 then the next day I see the receipt changed and said we went 50 miles when we have picture of ending mileage proving we only drove it 18 miles yet now UHaul changed the mileage and upped our bill to $127.00!! Wow - what BS!! we did not drive 50 miles with it and I will dispute this.

Stephen E 
Rating:
5.0

Wen U Need US location has always been great! Helpful, reliable, responsive, good layout, easy pick-up, easy drop-off. Able to leave my car there for the week while I had the rental truck.

MADELEINE M 
Rating:
5.0

Excellent and reliable service. Easy instructions and very fast pick-up and return process.

Nancy H 
Rating:
5.0

Customer did not leave a comment.

LEITH M 
Rating:
5.0

They were very professional.

Philip M 
Rating:
5.0

Nothing- 10 stars! My go to for when I need a truck! I love how easy it is to work with Wen U need Us!

RACHEL J 
Rating:
5.0

Customer did not leave a comment.

RICHARD N 
Rating:
5.0

Everything was well managed.

ERIC B 
Rating:
5.0

Excellent customer service. I am a frequent renter and this agent has been consistently helpful and understanding of my complex schedule.

EVE M 
Rating:
5.0

Helpful, friendly, clean, prompt, excellent service. Highly recommend this location and will work with again soon for my next U-Haul rental.

PETER T 
Rating:
5.0

Not a thing. The process was seamless.

ERIC B 
Rating:
5.0

This U-Haul location run by Steve Bryant is great! They had everything I needed for my move and his crew was professional, efficient, careful and friendly. It was a great experience.

MICHELLE D 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L 
Rating:
5.0

They were super friendly, polite, and easy to do business with. i would give them a 10/10!!!!

CASSANDRA G 
Rating:
5.0

From initial contact through the return of the truck my experience was exceptional. I would not hesitate to recommend Wen-U-Need-Us. The folks at Travelers Motel (Neighborhood Rental) that I reserved the truck through to begin with were extremely helpful also. Great experience start to finish and the truck was immaculate!

DORAN W 
Rating:
5.0

Steve at Wen U Need Us has the best customer service. I rent from this location with regularity and always find it a wonderful experience.

CHAD M 
Rating:
5.0

Top notch service and hospitality!

SEAN C 
Rating:
5.0

Easy process. Excellent customer service.

STEPHANIE P 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
5.0

I always have good experience here

Dylan P 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

Customer did not leave a comment.

john f 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

Nothing everything was excellent

Gregory R 
Rating:
5.0

No improvements necessary!!

TODD - 
Rating:
5.0

Customer did not leave a comment.

ANDREW C 
Rating:
5.0

Steve was incredibly friendly and helpful. We have used this location several times and it has always been very smooth and easy.

GEORGE L 
Rating:
5.0

Very fast, efficient, clean and extremely friendly. They get a 5 star from me. They couldn’t have done any better. THANK YOU

DAVID M 
Rating:
5.0

Customer did not leave a comment.

robert f 
Rating:
5.0

Wen-u-need-us is the best!

Daniel M 
Rating:
5.0

Always an easy well managed experience

ERICA C 
Rating:
5.0

Customer did not leave a comment.

Abby P 
Rating:
5.0

Customer did not leave a comment.

TODD - 
Rating:
5.0

Very helpful and easy to work with *****

CATE P 
Rating:
5.0

Wen U Need Us is an appropriate name for this company. Any time I needed them, they were there, helpful, and had a positive attitude. My company was using Uhaul to make deliveries once a week, and Steve and Wendy always had the vehicle I needed warmed up and ready to go, even when I had short-notice changes to my schedule. Absolutely the best service around!

Joee P 
Rating:
5.0

Renting from Steve and Wendy was a real pleasure. They gave extremely clear instructions, were very responsive and made the entire process simple.

Dean L 
Rating:
5.0

Customer did not leave a comment.

TODD L 
Rating:
5.0

Excellent customer service and quick response time to inquiries. Thank you!

RONALD C 
Rating:
4.0

Steve and Wendy were great to work with, both friendly and professional.

LAURA V 
Rating:
4.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Lynne M 
Rating:
5.0

Great support and communications. Made the return simple and easy.

VAL K 
Rating:
5.0

Steve is awesome

Nykola D 
Rating:
5.0

Wen U Need Us make it very easy and efficient to return trucks. Their facility is conveniently located, inviting, and the lot is easy to navigate. The staff is the best!

TODD L 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W 
Rating:
5.0

The absolute best and most seamless experience I’ve had renting a truck!

BRIDGET C 
Rating:
5.0

Nothing that i can thik of.

dan s 
Rating:
5.0

As always Wendy and Steve make renting from them effortless, professional an all around good experience. If at all possible I'll always deal with them for Uhaul rentals.

Vanessa K 
Rating:
5.0

I appreciated the non-robot text contact & support in a day and age when most customer service is useless AI garbage.

LUCA M 
Rating:
5.0

Very pleasant owner and helpful . No need to improve on anything

Paul T 
Rating:
5.0

Wen U Need Us is hands-down the BEST U-haul dealer in Maine. They always have what I need, and the vehicles are clean and maintained 100% of the time. Steve and Wendy are super helpful and polite.

Joee P 
Rating:
5.0

Could not have been any better!

MICHEAL C 
Rating:
5.0

Steve is super helpful, and always provides a great experience!

CINDA S 
Rating:
5.0

Nothing. Steve is great to work with.

Lucien B 
Rating:
5.0

Nothing. Great experience.

Lucien B 
Rating:
5.0

We use Steve as a reliable source of rental vans for our company. We require a vehicle every weekend during a busy season, and he conveniently permits us to rent our whole calendar ahead of time.

CASEY G 
Rating:
5.0

Communicated very well and made pick up and drop off very easy. Was really accommodating when I couldn't pick up in Washington, ME

CHRITOPHER A 
Rating:
5.0

Absolutely the best U-Haul dealer around! Super friendly and easy to work with!

JOSEPHINE P 
Rating:
5.0

Customer did not leave a comment.

DIANE Z 
Rating:
5.0

Outstanding service once again! They went above and beyond helping us with our move! Very grateful for their help!

Timothy P 
Rating:
5.0

Customer did not leave a comment.

Jessica W 
Rating:
5.0

Customer did not leave a comment.

SUZANN W 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Your service was done with excellence. Very pleased and satisfied with your service..

Janet L 
Rating:
5.0

Customer did not leave a comment.

FREDERIC H 
Rating:
5.0

Wen U Need US are the absolute best. Kind, sweet people who take care of your needs quickly. Highly recommend.

COLIN K 
Rating:
5.0

Customer did not leave a comment.

ZACHARY R 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
No reviews have been submitted for this location.
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