Steve and Wendy are par none! They answered all of my questions, seamlessly helped to move reservations by a day when my plans changed, and were and always are an absolute pleasure to work with. Even if you’re a little ways a way it’s worth renting through these guys; best customer service I’ve ever encountered.
CHRISTIAN W
Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Impeccable service
CHRISTIAN WWen U Need US Uhaul location is far and away the best of the best. My company uses their trucks exclusively even if it's not the closest rental location. We rent trucks, often multiple times a week and they are incredibly accommodating to our ever shifting needs. Outstanding customer service.
Shane MGreat service, friendly and easy to deal with. Able to simplify the process so that the experience is stress free. Will definitely use these folks again!
CARRIE BSuperb support with our rental. We drove a bit further to this location on the strength of better online reviews and were rewarded for it.
MICHAEL JI rent trucks regularly, and am very glad this agent is in my area because they always make things easy and gave everything ready. When u Need Us does a great job!
EVE MI booked a truck, on app, to pick up lumber and doors. Steve took the initiative and called me when the truck came back early. It got me going a couple hours earlier on my project! The whole process was fast and easy. I appreciate the great service
Jacob AThe staff were very friendly and helpful easy to work with.
EDGAR FMy favorite Uhaul store ever. Just the best people, big safe place to leave my car when I’m renting for a day, couldn’t say enough positive comments about the neighborhood Uhaul dealer
JAMES SFast/easy process. Everyone we worked with was very helpful and pleasant to deal with. Overall excellent experience.
cara kalways accommodating and helpful !
DOWNEAST SSteve and Wendy were great and went out of their way to find me the vehicle I needed. The van was practically brand new. It drove great and was fuel efficient.
JOHN TSteve's customer service is so far above average that excellent doesn't seem to do it justice. These are the kind of people you want to be doing business with.
Mitchell WWen U Need Us Uhaul service in Warren ME was a joy to deal with. They were helpful, professional and kind. I would use their services again anytime and highly recommend them.
TERRI LSteve and Wendy were great, as always. Very helpful in getting me the right truck and time needed for the job!
RACHEL SExcellent process all around. Check in, check out went smoothly, (UHAUL Web site had issues in trying to upload license; the local manager handled an alternative solution well and all was smooth. Truck was clean, ran well, all good. Would recommend again.
Linwood DVery professional, very organized, and very helpful! I will recommend to others and also use them again!
GAYLA BSteve was great! Very communicative and helpful. Made everything clear and easy!
KIENAN BI would ABSOLUTELY recommend this location for your U-Haul rental. Wendy and Steve are THE BEST. Out of all rental locations in this area, I would highly recommend WENDY! She "gets 'er done!".
LESLEANN HAll very good and very smooth.
WILLIAM FPerson who met us was pretty rude
LOUISA CSteve is always top notch when it comes to communication, timeliness and a thorough, consistent rental. It gives us peace of mind to work with them regularly!
Casey ESteve was fantastic!! Experience smooth as silk, thank-you!!
Tina RSteve was fantastic!! Experience smooth as silk, thank-you!!
Tina RSteve and Wendy were fantastic. They reached out to ask how our move was going and made the drop off process easy. Mike was there when we arrived to drop off the truck.
Melissa SGreat service, very easy and nice
Elias KMake sure you know the exact mileage you will be using the equipment for as the mileage charge can come as a surprise and increase cost considerably. Hope Wendy is the shining grace in owner's life!
Janet OThe process was simple. Steve and Wendy were great.
ROBERT DI just wanted to thank When You Need Us UHaul for saving the day for me this past Friday. I had originally reserved a moving truck in Damariscotta from Louis Doe, weeks in advance in anticipation for my move. Morning of, Louis Doe cancelled my reservation at 7 AM. Mind you, I had a team of movers on the way to help with now no moving truck. When You Need Us picked the cancellation up from Louis Doe immediately, before I even had to pick up the phone. They called me at 7:45 AM to talk through any of my concerns and truck size preferences and also discounted my mileage almost a $1 per mile due to having to travel 45 minutes in one direction to pick the truck up. I am super grateful for the customer service and I will definitely be using them for all my future UHaul needs! The truck was in great condition. Thank you again for your kind Mainer spirits!
Grace YWendy and Steve are prompt, helpful and efficient. It was a great experience renting from them!
LISANNE FPerfect
NIRVANA SSteve and Wendy are absolutely amazing to work with. Always quick to get me into a truck when one of mine breaks down. They will always have my business.
TRISTAN AGreat people. Always helpful and accommodating. I recommend them to everyone.
LESLEANN HOutstanding customer service! Fully intend to rent here again, and I'm strongly recommending this location to all family and friends. Throughout the entire rental process, these folks were friendly, flexible, and immediately responsive. I've rented from other companies and U-Haul locations throughout Maine, and the level of service here was above and beyond any other. Unreservedly recommended!
BENJAMIN PSteve and Wendy were wonderful to work with. I will use their facility again when needed.
JOANNA MThey were very organized and efficient. I like that they only do Uhaul rentals.
BRIAN RAlways accommodating and goes out of their way to do so. Wendy is awesome.
LESLEANN HA great experience. I have rented three or four times in the last several months from Steve and Wendy. They make the process very easy. Thank you
JOHN WWendy is fast and efficient. The whole experience has been simple. I would definitely recommend them to everyone.
LESLEANN HSteve and Wendy have an amazing system with their UHaul business. The whole transaction was so easy. Steve walked us through every step and it was a pleasure working with him. I would definitely recommend them for anyone with moving needs.
DEBORAH EThe pickup and return process could not be any easier!
Timothy RMake sure you send them to this Warren location.
Robert EAbsolutely nothing !!!!! You made our move so easy , convenient, personal and very affordable!!!!!!! I will rent from Steve and his wife forever!!!! If you ever need a U-Haul , I would definitely recommend Steve at U-Haul on billings road in Warren Maine
ALAN BWendy and Steve are awesome! Always available and ready to accommodate. EXCELLENT!
LESLEANN HExcellent service!!! Very convenient pick up and drop off. Vehicle was spotless. Best U-Haul experience out of many.
Mathew LGreat service!
OLIVIA TWendy and Steve are AWESOME. Always smooth and efficient! I wouldn't go anywhere else. Keep up the great work Wendy!
LESLEANN HI would’ve liked to have gotten a receipt for my rental
TIMOTHY KSo EASY to rent a 10' truck with a 2" ball. All done with a smart phone and the app.Seamlessly smooth transaction. Easy! Efficient and Economical! .I'm pretty sure the person you deal with on the phone is the owner of the franchise. Usually that means you ate going to get the correct experience.
FRANK Bthe service was amazing wendy was super helpful as always will be doing business with her again.
Matthew DUHaul in both Maine locations have been excellent!!!
joel sOur rental had a bad smell in the cab, possibly someone smoked in the vehicle prior to our using it.
WILLIAM LSteve and Mike were amazing; friendly and accommodating. I wouldn’t hesitate to work with them again.
Thomas PWendy and Steve are very accommidating and professional !!!
DOWNEAST SI rent trucks frequently and Wen U Need Us always makes it easy.
EVE MI can't say enough...this experience has been easy and fast. Wendy is awesome and service is great. I would definitely recommend them.
LESLEANN HThe people I dealt with were fantastic. They overcame my limited o phone skills.
Gerald YThe man that does the transaction is AWESOME! COULDNT GET ANY EASIER. Accommodating, friendly, efficient!
LESLEANN HWhen You Need Us Uhaul rental was by far the easiest and smoothest rental agency we have used. No lines- No waiting-the truck was clean and pickup/return protocols clear and concise. This is whom I will look to again when we rent.
KARIN BProfessional, efficient, kind and courteous. Top notch all around.
SCOT CEven on short notice, Steve is more than accommodating and makes it a great rental experience.
WILLIAM PI rent trucks from Wen U Need Us frequently, and they are always helpful and friendly. I’ve never had any trouble. Very glad to to business with them!
EVE MThe U-Haul location owner is.... AWESOME. Very simple and meets all needs when possible. Very smooth experience.
LESLEANN HOriginally, I had reserved a van from Shorty's Garage in Rockland. When I arrived at Shorty's and opened the van door I almost vomited. The stench of decaying organic matter was fetid and sour. I immediately called UHAUL 800 number and was able to reserve a van with Wen U Need US. There was no issue with changing my reservation with Uhaul and Wendy from WYNU called me immediately and was more than accommodating. The van was super clean and new and wonderful. I would not hesitate to rent with WYNU in the future. USE THESE FOLKS NOT SHORTYS!
Kristopher DAs always, Steve and Wendy were tremendously helpful and accommodating.
CHRISTIAN WThey went above and beyond! It made what could have been a stressful moving weekend so much easier. Will recommend them to anybody.
SALLY C