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CALEB M
Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and friendly. Highly recommend.
MATTHEW MI have used a variety of U-Haul companies through the years to move my boys to and from college apts etc. This rental was last minute. I literally called them 20 min before I picked the truck up. It was the absolute easiest and quickest process I’ve ever had. Very pleasant on the phone and answered all questions. A definite 10 out of 10!!!
MICHELLE FAnd yet again. Wendy and Steve accommodated me like no other. Polite, very professional, fast, and easy to work with Thanks again to you both!
Thomas SThey did not have the truck I needed and reserved and the ten foot truck has no ramp, broke our backs lifting things into the truck, they gave us a discount but it was not what we wanted after reserving a truck weeks in advance
DAVID AThis one of the best experiences I have had with uhaul. The boat was accommodating, friendly and helpful. Picking up the truck was a breeze. The tank was full so it was easy to refill and return unlike the lady place which only had 5/8ths of a tank and i had to fill it as close to the line as I could and they still tried to charge me for a refill. If I have a new I would definitely rent from this location again
chaz gThis agent, “Wen u need us” is a big help to me as I need a truck every couple of weeks for work. They are reliable, flexible, friendly and organized, and they make a tough job easier!
EVE MSteve and Wendy are par none! They answered all of my questions, seamlessly helped to move reservations by a day when my plans changed, and were and always are an absolute pleasure to work with. Even if you’re a little ways a way it’s worth renting through these guys; best customer service I’ve ever encountered.
CHRISTIAN WImpeccable service
CHRISTIAN WWen U Need US Uhaul location is far and away the best of the best. My company uses their trucks exclusively even if it's not the closest rental location. We rent trucks, often multiple times a week and they are incredibly accommodating to our ever shifting needs. Outstanding customer service.
Shane MGreat service, friendly and easy to deal with. Able to simplify the process so that the experience is stress free. Will definitely use these folks again!
CARRIE BSuperb support with our rental. We drove a bit further to this location on the strength of better online reviews and were rewarded for it.
MICHAEL JI rent trucks regularly, and am very glad this agent is in my area because they always make things easy and gave everything ready. When u Need Us does a great job!
EVE MI booked a truck, on app, to pick up lumber and doors. Steve took the initiative and called me when the truck came back early. It got me going a couple hours earlier on my project! The whole process was fast and easy. I appreciate the great service
Jacob ASteve at Wen U Need us was really helpful and friendly. I couldn’t complete the online check in because I had a cell phone issue, but I called him and he made it quick and easy to get going in the truck. Lots of parking if you need to leave a car there, the place was tidy and organized. The drop off just as smooth. Thanks!
Kristin NSteve is a great person to deal with , friendly, great communication! Thank you
WILLIAM RNice friendly staff and very well organized
JOHN NSuper easy pickup and drop off. Steve is really nice, he’s got a great system. My brother recommended it and I will be recommending it, thank you!
Kayla WThe staff were very friendly and helpful easy to work with.
EDGAR FMy favorite Uhaul store ever. Just the best people, big safe place to leave my car when I’m renting for a day, couldn’t say enough positive comments about the neighborhood Uhaul dealer
JAMES SFast/easy process. Everyone we worked with was very helpful and pleasant to deal with. Overall excellent experience.
cara kalways accommodating and helpful !
DOWNEAST SSteve and Wendy were great and went out of their way to find me the vehicle I needed. The van was practically brand new. It drove great and was fuel efficient.
JOHN TSteve's customer service is so far above average that excellent doesn't seem to do it justice. These are the kind of people you want to be doing business with.
Mitchell WWen U Need Us Uhaul service in Warren ME was a joy to deal with. They were helpful, professional and kind. I would use their services again anytime and highly recommend them.
TERRI LSteve and Wendy were great, as always. Very helpful in getting me the right truck and time needed for the job!
RACHEL SExcellent process all around. Check in, check out went smoothly, (UHAUL Web site had issues in trying to upload license; the local manager handled an alternative solution well and all was smooth. Truck was clean, ran well, all good. Would recommend again.
Linwood DVery professional, very organized, and very helpful! I will recommend to others and also use them again!
GAYLA BSteve was great! Very communicative and helpful. Made everything clear and easy!
KIENAN BI would ABSOLUTELY recommend this location for your U-Haul rental. Wendy and Steve are THE BEST. Out of all rental locations in this area, I would highly recommend WENDY! She "gets 'er done!".
LESLEANN HAll very good and very smooth.
WILLIAM FPerson who met us was pretty rude
LOUISA CSteve is always top notch when it comes to communication, timeliness and a thorough, consistent rental. It gives us peace of mind to work with them regularly!
Casey ESteve was fantastic!! Experience smooth as silk, thank-you!!
Tina RSteve was fantastic!! Experience smooth as silk, thank-you!!
Tina RSteve and Wendy were fantastic. They reached out to ask how our move was going and made the drop off process easy. Mike was there when we arrived to drop off the truck.
Melissa SGreat service, very easy and nice
Elias KMake sure you know the exact mileage you will be using the equipment for as the mileage charge can come as a surprise and increase cost considerably. Hope Wendy is the shining grace in owner's life!
Janet OThe process was simple. Steve and Wendy were great.
ROBERT DI just wanted to thank When You Need Us UHaul for saving the day for me this past Friday. I had originally reserved a moving truck in Damariscotta from Louis Doe, weeks in advance in anticipation for my move. Morning of, Louis Doe cancelled my reservation at 7 AM. Mind you, I had a team of movers on the way to help with now no moving truck. When You Need Us picked the cancellation up from Louis Doe immediately, before I even had to pick up the phone. They called me at 7:45 AM to talk through any of my concerns and truck size preferences and also discounted my mileage almost a $1 per mile due to having to travel 45 minutes in one direction to pick the truck up. I am super grateful for the customer service and I will definitely be using them for all my future UHaul needs! The truck was in great condition. Thank you again for your kind Mainer spirits!
Grace YWendy and Steve are prompt, helpful and efficient. It was a great experience renting from them!
LISANNE FPerfect
NIRVANA SSteve and Wendy are absolutely amazing to work with. Always quick to get me into a truck when one of mine breaks down. They will always have my business.
TRISTAN AGreat people. Always helpful and accommodating. I recommend them to everyone.
LESLEANN HOutstanding customer service! Fully intend to rent here again, and I'm strongly recommending this location to all family and friends. Throughout the entire rental process, these folks were friendly, flexible, and immediately responsive. I've rented from other companies and U-Haul locations throughout Maine, and the level of service here was above and beyond any other. Unreservedly recommended!
BENJAMIN PSteve and Wendy were wonderful to work with. I will use their facility again when needed.
JOANNA MThey were very organized and efficient. I like that they only do Uhaul rentals.
BRIAN RAlways accommodating and goes out of their way to do so. Wendy is awesome.
LESLEANN HA great experience. I have rented three or four times in the last several months from Steve and Wendy. They make the process very easy. Thank you
JOHN WWendy is fast and efficient. The whole experience has been simple. I would definitely recommend them to everyone.
LESLEANN HSteve and Wendy have an amazing system with their UHaul business. The whole transaction was so easy. Steve walked us through every step and it was a pleasure working with him. I would definitely recommend them for anyone with moving needs.
DEBORAH EThe pickup and return process could not be any easier!
Timothy RMake sure you send them to this Warren location.
Robert EAbsolutely nothing !!!!! You made our move so easy , convenient, personal and very affordable!!!!!!! I will rent from Steve and his wife forever!!!! If you ever need a U-Haul , I would definitely recommend Steve at U-Haul on billings road in Warren Maine
ALAN BWendy and Steve are awesome! Always available and ready to accommodate. EXCELLENT!
LESLEANN HExcellent service!!! Very convenient pick up and drop off. Vehicle was spotless. Best U-Haul experience out of many.
Mathew LGreat service!
OLIVIA TWendy and Steve are AWESOME. Always smooth and efficient! I wouldn't go anywhere else. Keep up the great work Wendy!
LESLEANN HI would’ve liked to have gotten a receipt for my rental
TIMOTHY KSo EASY to rent a 10' truck with a 2" ball. All done with a smart phone and the app.Seamlessly smooth transaction. Easy! Efficient and Economical! .I'm pretty sure the person you deal with on the phone is the owner of the franchise. Usually that means you ate going to get the correct experience.
FRANK B