Customer did not leave a comment.Rick B.
Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rent trucks from here twice a year and the service is top-notch every single time. These guys have made a seamless pivot to contact free/covid-conscious service which we appreciate very much.Robin P.
The whole process was very quick and easy. Steve was friendly, helpful and easy to work with. It was a very pleasant experience. I will definitely rent from Wen any time I need a truck/van in the futureBarbara D.
Customer did not leave a comment.Elizabeth I.
We always have a great experience with these folks!Christine G.
Everything was quick and easy. Pick up and drop off were very easy to do.Donna P.
Great service! Will use again.Ken C.
Customer did not leave a comment.Susan F.
Wen u Need Us takes really good care of our organization and we rent weekly!! Kind and considerate to our organization's needs. Even during this crazy COVID time!HABITAT H.
Customer did not leave a comment.Yuvonne S.
Customer did not leave a comment.ANIMAL SHELTER P.
Very nice and friendly and easy in and out!Christopher J.
Customer did not leave a comment.QUINTRELL S.
Customer did not leave a comment.Susan M.
Steve was very helpful and a pleasure to work with. Will definitely use him again.Garry S.
Customer did not leave a comment.Glenn P.
Definitely my favorite U-Haul location. Extremely competent, and they always treat me like family. Forgot something in the truck and they were able to get it back to me. Really appreciate it, thanks!ELIOT L.
Best Uhaul experience ever! I have moved a few times using Uhaul and Steve was wonderful to work with. Kind, professional, accommodating, and helpful all the way. Their trucks were clean and in great condition. When I ordered blankets they were always neat and clean and the right number that I had ordered. I cannot say enough about Wen U Need US in Warren. They are family run and care about their customers. Kudos and great job!!!Debra T.
Above and beyond great service. The best customer service. Steve was more than helpful with getting us just the right truck and was super taking care of us during a storm.JEREMY G.
Your people are doing a great job - just keep doing thatGerald K.
Small site, friendly professional service. Equipment in good shape.ben H.
Customer did not leave a comment.Robert E L.
Customer did not leave a comment.DAVID M.
Great service, very accomodating!Susan H.
Owner was very accommodating and friendly. Even with Covid-19 challenges they had a plan in place and it worked well. Thanks.Justin J.
Customer did not leave a comment.Melissa C.
The contactless service went very smoothly, their response was immediate and the online form worked efficiently. The ramp was a lifesaver!Annette B.
Customer did not leave a comment.MALCOLM C.
Not much, most organized people I have ever done business with plus a pleasant manner.Ed L.
The cab was free of debris but smudges, dust and some type of residue was on the dash and at night I had a hard time with visibility and had to clean the interior of the windshield. Everything else was great and easy.Adrian B.
Not must, most organized person I have had contact with.Ed L.
Great service, great people!HABITAT H.
Was told I'd get a 30 mile credit for being forced to switch locations from Newcastle to Warren , didn't see it reflected in bill, even though it's 40 miles round trip between the two locations. Also switched from a 20 foot to a 15 foot truck last minute to accommodate locations request because they were missing a truck and wasn't offered any credit for the switch. This is basic customer service that's either being botched or intentionally withheld for profit, don't care about the extra $30 but owner lost my respect.Douglas D.
When I got to my home and truck loaded note that had so low tire back right out side tire of duels. Turn out inside tire was flat. Extension hose from valve stem was damaged let all the air to escape. The dealer and U-Haul Road service responded quickly to get service to have tire changed.Greg M.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.Gary P.
Great service! The truck was clean and smooth to drive. Pick up and return under "covid" conditions was flawless, safe and easy.Debra T.
Customer did not leave a comment.Alison L.
Best U-Haul location I've ever used! Professional setting and they always have the type of equipment I need.Eliot L.
Customer did not leave a comment.william M.
Great service nice peopleMark F.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Susan H.
Excellent in every way!karen J.
Customer did not leave a comment.Candace B.
Customer did not leave a comment.Camden National B.
Very Pleasant Experience working with Steve.Thank you very much for getting that 20 foot truck it made the move so much easier!Richard R.
It was a very seemless experience!susan H.
Perfect for my needs.Terry H.
This without a doubt was the best experience renting a uhaul I've ever had . I reserved it online and within 15 minutes of me pressing submit I had a phone call from Steve at Wen u Need Us . He had a down to earth personality , which to me makes the experience that much better. It's very rare now a days to conduct business with an actual human being. Not only was he personable , he also was accommodating and informative. during the call for confirmation and giving instruction on pick up/drop off. The process went quickly and smoothly. I definitely would use this company again and I will recommend to anyone in need of uhaul service! Thank you to â€œ Wen u Need Us â€œCorey W.
Steve called us right back and texted to make sure we got what we needed. He made everything easy as possible on picking up and dropping off. Thank you again Steve for being so helpful. Truck was spotless.Bruce B.
Great customer service and nice people to work with. They made the experience of moving a good one. I recommend this U-Haul business and I'll be back when I need a moving style vehicle. Thank you very much.Kerry S.
Can't think of any improvement issues. It was convenient location. Easy in and out. Setting up the time frame was easy with pleasant folks on the phone, especially during Covid time when there is social distancing. Moving in itself can be stressful, so not having any issues with renting a truck is a real plus. I thank them for being efficient and courteous.Regina P.
Customer did not leave a comment.ANNA R.
Customer did not leave a comment.candice B.
Nothing. They were prompt in answering the phone and completing the transaction. And they were super nice and helpful.ebyn M.
Pleasant experience from beginning to end. Management and staff very friendly and accomodating.MAURICE C.
Super easy process, reasonable and convenient. Would highly recommend!Lisa R.
Easy pickup, return and payment. All went very smooth and the owner was very professional and made the whole process very easy.Robert R.
Great people who knew what I needed and made renting super easy. The van was new and sanitized before I picked it up. I would definitely rent from Wen U Need Us again RandyRandy S.
They are always great to work withJacob D.
Customer did not leave a comment.Brian V.
Customer did not leave a comment.William W.
Nothing, it was easy and everything was great!janet H.
Customer did not leave a comment.William S.
I was quoted a price online with the added days I requested, and when I went to pick up the truck it was almost 70 dollars more. I wasnt told it was more and wouldn't have known had I not checked my bank account later on during the move. I called to ask about it and the rep said it was due to the extra days. He then told me that the online price didnt reflect the extra days. At the time I was too busy and concerned with the move to make a complaint to someone up the food chain so it went by the way side. I was also told the equipment had beed cleaned and when I opened the truck at my house to start loading there was visible dirt and old pieces of moving material in the storage compartment of the truck. I was also told it was a brand new truck and there were large gouges in the driver side of the storage compartment. I mentioned this to the rep and he said it was fine. Thankfully I didnt get charged for that as well.Ezekiel H.
My paperwork did not give the return location but mentioned that when I got to Newcastle - that I should call UHaul - I assumed that this was where I was to return the trailer (Louis Doe has unaltered trucks there so I assumed that that was where I was to go and went there this morning only to find out when I called that I had to go to Warren to return the trailer - don't understand why Louis Doe does not handle trailers ? I lost a hour of time and spend $10 dollars on fuel getting the trailer to Warren . Not impressed!Christopher S.
One of a kind customer serviceEfi M.
Steve was great to work with setting this up. Would highly recommend themGarry S.
Customer did not leave a comment.Rick B.
The owners went out of the way to help me. Uhaul gave the wrong location of my box and I had to go an hour and a half each way further then the location. I was going to miss my flight home because of this. The owners had one of their workers follow me in the van and bring it back so I didn't have to travel an additional 3 hours.Kelly W.
These guys are on the ball!George S.
Customer did not leave a comment.RYAN S.
The staff were extremely helpful and flexible with the craziness of moving! They made moving so much less stressful! I recommend this company to anyone else in the area.Evan T.
Thanks Steve!ANIMAL SHELTER P.
Did the mobile check in but it took a long time for us to get the approval and we had to wait 20 minutes. Faster to not do it this wayRobert R.
Very efficient and organized operation.John G.
Wen-U-Need-Us Uhaul is always our go-to for local rentals. The people there are courteous, and always helpful. They are happy to work with us if our needs change, and have been amazingly flexible. We would highly recommend renting with them if you're looking for a Uhaul in the midcoast.Oliver P.
Customer did not leave a comment.Roy S.
Customer did not leave a comment.Wyatt P.
We recommend a little bit larger sign outside We had a hard time finding the driveway to turn in every time We feel that this is the best U-Haul place at this location in Maine . We tried at least three other places they didn't know how to handle business they could've cared less what we were. And they weren't clean. We've gone to UHaul In other states also but in Maine this was the bestDennis D.
Steve and Wendy were great to work with, very helpful and efficient.Ronald H.
Customer did not leave a comment.Wyatt P.
Nothing the entire rental and customer service was excellent!Frederick C.
Customer did not leave a comment.Doug R.
No changes needed just maintain the same high level of service I received.Amador Y.
Customer did not leave a comment.David K.
Well-run operation- would definitely rent again!Cynthia B.
Steve runs a smooth ship. Wonderful to work with, fast, efficient and really a great person! I would highly recommend using this U-Haul location!!!!!!!Ronald H.
This facility is top notch in convenience and professionalism. The owner takes a personal approach to all sales and rentals and it makes a huge difference. If any company should be noticed as a high class establishment ita this oneMarshall P.
Customer did not leave a comment.Douglas R.
Excellent, very very goodgeorge M.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.Travis P.
Customer did not leave a comment.stephanie S.
had trouble uploading pictures during check out process - other than that - all was goodKim M.
Steve, Wendy, and Mike are great! They are very helpful and always professional. Highly recommend this UHaul location!! ~ Garth HerseyGarth H.
Customer did not leave a comment.Mike R.
Very user friendly operation. Steve runs a tight ship and always seems to have vehicles available. Mid coast Maine is sort of an underserved location, so having an efficient, professional source of equipment is very nice. Five stars!Howard K.