Customer Reviews for Wernet Enterprises
(U-Haul Neighborhood Dealer)

Rating:

3.0

In shop customer service could be better

Rating:

1.0

Звичайно. Я б написала відгук спокійно, але чітко, щоб було видно, що проблема була не просто в ціні, а в тому, що вам пообіцяли додати милі, але цього не зробили. Disappointing Experience We rented a U-Haul truck on Saturday, August 15, and returned it the same day. Unfortunately, our experience was disappointing. First, the pickup location was changed, which was inconvenient and caused additional confusion with our plans. Then, when we called U-Haul, the representative told us that he would add additional miles to our rental. We relied on what we were told, but the miles were never added to our reservation. As a result, we were charged extra for the additional miles we drove. I don’t think this is fair when we were specifically told over the phone that the additional miles would be added. I hope U-Haul can improve communication between its representatives and customers and make sure that promised changes are actually reflected in the reservation. Overall, this experience was frustrating and left us disappointed with the service.

Rating:

1.0

Trailer had no tail lights or clearance lights. The person at the location messed up the rental agreement ....I told him it was a one way rental and he made it a round trip rental for 8 days. I had to call U-Haul customer 2 times to get everything corrected. I also printed out my rental agreement and return receipt and when I print them they are very hard to read, everything else I print on my printer prints just find so it has to be something on you end.

Rating:

4.0

Nothing bad to share about this location, but overall this rental was challenging with multiple location and time changes, but appreciate that it was a busy weekend.

Rating:

4.0

Quick in and out drop off!

Rating:

5.0

I did the self drop off so I didn’t deal with anybody, but it was easy and convenient!!

Rating:

3.0

Called the number when arrived but no one answered. No one greeted me until I was there for over 5 minutes.

Rating:

3.0

if you have to reassign pickup location maybe give the customer some options - this location was over 30 minutes away for me and the previous location was 10

Rating:

2.0

Arrived just as they were closing and my driver (who was alone) was having a hard time trying to back the AT up. Dealer just sat there and watched until my driver had to ask for his help on backing the trailer up. Dealer helped spot him in the spot but didn't offer to help him unload AT. When I went to drop the truck off a few days later he just told me to place keys on table and he would check in truck later. After a day and a half later ALL my equipment was turned in. The AT was returned on a Saturday and wasn't checked in until Tuesday afternoon. It seemed like the dealer waited until the very last minute to check the equipment I rented in.

Rating:

5.0

Great efficient experience.

Rating:

2.0

originally rented a 6X 12 trailer at 6370 Concord Blvd, but person did not return the trailer and gave no ETA for return. Had People already at nursing home packing up and moving furniture for 1.5 mi move. Stated would take smaller trailer. They called to around. 7375 Concord Blvd stated they had 6x8 trailer. When arrived only had the small covered 8 x4 trailer which could only take box and laid down flat bed. At that point not to happy. Due to Time. they had a small truck which was rented (which back bed had not been cleaned previously.) Could have possibly done so at the original reservation site if not given run around by 2nd site. And possibly get some discount on inconvenience. Res code #74235106

Rating:

2.0

Fuel was at a quarter tank, brought it back with a quarter tank and they still charged me. Fees were not explained well. I will be using a different moving service from now on

Rating:

5.0

Super easy and the app for returning the trailer was user friendly.

Rating:

4.0

The trailer leaked water from the rain and got some of my boxes etc wet

Rating:

3.0

Nothing stellar about the place but they did help get it all hooked up

Rating:

5.0

No contact with people on drop off

Rating:

5.0

The cab was not completely clean when I got it. A lot of dirt/crumbs on the floor and the middle seat. Everything else was great!

Rating:

5.0

Very helpful friendly and accommodating. Thank you!

Rating:

2.0

My original reservation was cancelled by someone at U-Haul and I almost did not get my truck. Also, the gas tank looked full but was not. When I returned it, I put several more gallons of gas into the tank than was there when I picked it up.

Rating:

5.0

Great staff. Appreciate the help.

Rating:

5.0

Everything was perfect and Thank you for making our move easy

Rating:

1.0

Had to drop off here last minute because you scammers can't honor your agreement and was also charged extra for your mistake

Rating:

5.0

No 2 wheel dolly available

Rating:

5.0

I requested a location closer to my move out address but got moved [my drop off location was also moved, again, further way from my destination]. Not a big deal, but the moves ended up in me owing $17 more because UHaul's one-way mileage allowance wasn't enough. This is a U Haul issue, not a location issue.

Rating:

1.0

Went to drop off truck! And the guy inside was blaring music and had to wait to be greeted! Then after getting his attention he said throw the keys on the table I will take care of it. Not very good customer service!

Rating:

5.0

Fast easy good service

Rating:

3.0

Had to clean the ice from the trailer. The truck and trailer were not ready when we arrived. Had to come back to pick it up.

Rating:

4.0

The 5x8 served its purpose. Did have an obvious large hole in the back wall that had been covered up both inside and outside by duct tape. Cleanliness was below average as there was a lot of debris alongside the back wall, nothing imperative or obstructive, but just noted it was dirty. Lot attendant was very friendly, helpful and had me out fairly quickly.

Rating:

1.0

Rude, I paid a cleaning fee and the guy still made me empty out the truck. After I emptied the truck, he still filed a claim to uhaul and I was charged a $200 fee. I’m still waiting for the dispute to be settled because I cleaned the truck out.

Rating:

5.0

All good!

Rating:

2.0

Inside truck was dirty. Check in was HORRIBLE. NEVER DOING A BEFORE Opening time AGAIN

Rating:

3.0

I had to move another trailer to safely back in the current one, but that's on my skills now than the location.

Rating:

5.0

Nice easy transfer

Rating:

1.0

My total charge was supposed to be 9795. He charged me 210 52. We didn’t even have the trailer for seven hours and he charged me for two days. I have proof due to a photo date and time of when we returned it, we are picked up the trailer in the afternoon and returned it by 10 o’clock that evening. I contacted him and told him that he said he would make the changes obviously he didn’t so I’m going to dispute it with my credit card company. I’m also gonna call him to get him to change it but but like ,I said, he said he was gonna do that before and obviously he didn’t. very upset I don’t think he should even be a U-Haul dealer because he’s crooked.

Rating:

1.0

Alignment was absolutely horrible had to have the steering wheel at a 45• angle just to go straight. Truck did not even have all the equipment I paid for in it. They charged us a random 200 plus fee when we returned it even tho it wasn’t even late. It was just after hours we even left the gas at exactly what it’s supposed to be too. There’s other companies out there so honestly this is the last time I’ll be going to a uhaul again. I’m quite done overpaying for unmaintained vehicles.

Rating:

5.0

It was all good!

Rating:

3.0

Easy enough to check out and pick up equipment, but a wheel came flying off before we reached our final destination! A proper check in of this equipment may have prevented this problem; maybe not.

Rating:

5.0

Great service very helpful hooking up the trailer.

Rating:

2.0

U-Haul is a low priority for location. Owner never got off phone while renting me the trailer, had me hook it up myself, no safe check. The owner had not looked at the trailer before rental, dirty inside and outside and last renter left the trailer locked shut with a padlock, which I noticed before leaving, so the owner cut off. If I would not have inspected the trailer and notice it was locked shut, I would have arrived at my destination to use the trailer, it would have been locked, and the dealer closed . Poor service and no care for the customer.

Rating:

1.0

Charged fro 300 more miles than we drove!!!!!!!!

Rating:

5.0

Went out of his way to assist. Excellent service.

Rating:

4.0

Overall, it went very well. A couple of improvement opportunities. The dolly we rented wasn't in the truck. I thought to check on it after we left and had to go back since it wasn't there. The requirement for multiple references that you would call seems a bit extreme.

Rating:

5.0

I am 75 yo female. I shouldn’t be renting a 20’ truck. The 10’ earlier rental was more suitable. I was not able to raise nor lower the rear door. It was too heavy and too difficult.

Rating:

5.0

Werner enterprises has many truck and trailer rental options, and is very accommodating if you need to leave a car, etc. Excellent location and the staff were helpful and accommodating. Thank you! CL

Rating:

5.0

I wouldn’t recommend checking in online—in person is so much easier. I had trouble getting the key box open. Just see the guy. He’s very patient and helpful.

Rating:

5.0

The 20ft truck did not handle well. It pulled to the left. And after I took it back I have some kind of oil in the drive way from the back of the truck.

Rating:

3.0

They did not have the truck ready and claimed it was due to the app, which was inaccurate.

Rating:

1.0

The man that hooked up my trailer did not hook it up properly. Sparks were coming from the base of the trailer and we had to pull over on the interstate and go onto the YouTube to see videos of how to lift and lock the feet

Rating:

1.0

The guy was ruled and didn't help me had to squeeze through all tight spaces to find my truck no dolly nothing.

Rating:

4.0

The communication was very good throughout

Rating:

5.0

Everything went smoothly. He even helped me check lights. Highly recommend this location!

Rating:

5.0

This was my first time renting a uhaul, so I had no idea what to do. Would be nice to get an email or something that walks you through the pickup process instead of having to guess. I had to call the location I rented from to find out.