I was charged $120 for a couple hours (sameday return) and going in the guy( which was super helpful) told me it would be $40. Which was charged right away. Now today i got a email saying its extra charges bein tacked on? Why?LAFONTA K.
Moving Truck Rental in Inver Grove Heights, MN at Wernet Enterprises
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Inver Grove Heights, MN 55076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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This location is great to work with. Every time, everything has been ready, and no waiting, and well organized, with keys in the box. GREAT to deal with this organizaion.Raniery D.
First of all the equipment that I requested was not there! I had to drive to 2 Home Depot to get Dolly's from them. I waited around 30-45 min and was late for the movers to start there job. Then originally they told me that my pick up was in one location and the day before I was told I had to drive 35 min to get it at a different location. Really unprofessional and last minute errors,azahira J.
Have rented from this location a few times. Easy to find, a gas station right next to it, trucks are clean and ready to go.Jill L.
I tried to "return" the trailer online, but even though mine was a one way rental, the web site said the return was the pick up location and there was no way to complete the return. Had to call in the next day.Gregory S.
Word lock device was not at back of vehicle as indicated. Code provided was not applicable for the lockbox device Werner uses (attached to sign pole). Key was inside that lockbox and not accessible. Had to get area field manager to come out and assist. Very helpful!Jonathan D.
Supposed to have a two wheel dolly. Wasn't one in the truck so we had to waste time running to Apple Valley, where we wanted the truck to begin with, and pick one up.Mike K.
Awesome people and locationAlex R.
Make sure the person renting can drop truck off where they move too. Not have to drive all the way back where you just moved from?? Made things a lot harder to move. People were not very nice either.Theresa B.
BE ALERT TO PEOPLE PROBLEMSMaureen B.
Staff was very helpful in getting everything hooked up and making sure all the lights worked.Larry A.
The truck was ready to go, and Tom had all prepared. Thank YouRaniery D.
This is a used car lot , far from the normal Uhaul store, there is a great lack of customer service orientation, I was told you can go, and motioned as if I was a nuisance, I had to check the vehicle before abd came back to note it to the one man operation that rhe driver's side bumper was pushed in, tires are almost bald cabin is durty and the hand cart and blankets were left in the cargo area ,didn't use, wasn't charged, fuel wasn't full, but I didn't check until I had already left, not impresed at all, and certainly nothing like my past experiences with Uhaulin Apple Valley or Eagan or Minneapolis, I will never rent again from this location on Concord Boulevard.guillermo Z.
Fast, easy. In and out no hiccups. Thanks for being great!David G.
Equipment was fine. Owner was not a shining example of basic customer service. Didn't offer all amenities the location should have. No pre vehicle inspection was done. Trailer was a 2" ball only, not the module it was supposed to be. Found out after returning the equipment sunday. I was also charged for 3 days when my rental was only for a 48 hr period (may just be how billing is for 4pm friday to 4 pm sunday).Justin H.
The 24/7 location process was known to me prior to getting to my pickup location. Some type of information telling me that the location was not open until 10am and my pick up was at 7am...All in all it was fine as I called the main dispatch # to get the instructions to do the 24/7 pick up. It would of been nice to know that was what I needed to do ahead of time. Also I did not have my dolly or moving blankets in my truck..so I had to drive to another uhaul to get them...that was not a great surprise.Patrick P.
No guarantee any dollies will be available even when reserving ahead of time and paying the rental feeChristian K.
They snuck in the safe move cost when billing me of $14. We elected for no additional protections or warranties.Jeff B.
I will never use uhaul again and have told everyone I know not to use you. Your services are horrible. People are late and no one takes responsibility for mistakes made.Melissa P.
Create parking lot for customers to leave their personal vehicle.John K.
Clean the vehicles. The â€œcheck air pressure â€œ light was on the whole time. The agent was rude and not helpful at all, didn't provide any information about the truck. Bad experience!kEVIN A.
I filled the gas tank full and when I got it, it was on 1/4 of a tank. I still got charged extra fees and filled the tank way more than needed, and was told I could get refunded for filling it more than needed. I rented for 2 days and returned early, Friday evening.Amy G.
Very friendly and personable man at check in......shame on me I didn't catch his name.....great experience!christopher H.