Customer Reviews for Wernet Enterprises
(U-Haul Neighborhood Dealer)

Rating:

5.0

I really can’t think of anything was fast and easy to do. I think that’s what most people are looking for.

Rating:

1.0

I scheduled for 9:00 at one location and i was moved to this location later, but this location does not open until 10:00. Do not move peoples reservations if your hours dont support it. Complete Ass

Rating:

3.0

It would have been nice to have some instruction...even a quick run down of the truck before handing over the keys. He was fine enough, but not very friendly.

Rating:

3.0

Person was a real jerk. Wouldn’t listen. I asked him for a two day rental and he charged me three. Never asked me for the insurance, I would have refused because my auto policy covered it. But lied on the contract and said he asked me. When I got there he told me I had to figure a way to hook up everything myself. He claimed he had a bad back. Never came out or checked anything out. Will not rent from you again.

Rating:

5.0

Great experience and helpful for our needs

Rating:

3.0

The trailers 4 pin connector was broken

Rating:

1.0

The manager of the location made sexist comments at my wife, and they did not have any of the additional moving supplies for which I paid to have available with the truck. The truck was in good shape, though.

Rating:

3.0

This location has Trump / MAGA gear all over the place. There are Trump flags, MAGA merch, and gold dollar bills with Donald Trump's face on them. The amount of Trump stuff in this office is uncomfortable, particularly for an LGBTQ customer. Aside from the politics, the equipment I requested to come with the truck (furniture cart and utility dolly) wasn't available. They were taken off the bill so I wasn't charged, but I wasn't notified in advance, or offered any solution other than that I could call other nearby U-haul locations and see if they had any.

Rating:

2.0

Went to drop off during business hours and no one was available to assist me. The sign said OPEN but the door was locked and no one was there.

Rating:

3.0

Scheduled to pickup at 9AM but site doesn’t open until 10 AM. At 10:00 AM no one was there to checkout truck until 10:30AM.

Rating:

1.0

The papers were supposed to be done when I arrived and they weren’t. The “system” froze and made me late for my pickup. I inspected the trailer to discover a tire that would not have made it 100 miles and never hooked the trailer up. It took 2 hours to get the repair shop of a mile away to replace the tire then you charged me $94 for the tire because you called it a roadside assistance even though the trailer was never hooked up. I tried to call the local number and the manager was supposed to call me back but never did. Never again will I use your company

Rating:

2.0

Not great pick up - staff member that gave keys was not informative or helpful, seemed more interested in getting back to his friends visiting him. Truck with CEL and need for stabilitrack maintenance and leftover junk from last renter still in truck. Left there unsure of overall process (best practice for drop off, how to refill the truck to appropriate level, which truck was actually mine, and printed contract nearly illegible) Drop off was reasonable, a gentleman was able to quickly get keys and reassured me all was well, I appreciated him.

Rating:

5.0

I rented a motorcycle trailer, I wish they had them available at other locations too, this was the only one that had one in a 50 mile radius

Rating:

5.0

Everything went very smoothly.

Rating:

1.0

There was a crack in the windshield and the door barely went up and down which is probably half of what got my late to returning if. Not to mention all of the pictures of makes you take and zen. Plus a frozen lock fo get the key? Hurt the worst. I’ll check with Penske or someone else next time.

Rating:

4.0

Went after hours & was crowded lot, with not very good location for parking. Did the app for the return. Driver Pablo thinking he may have left his cell phone in the truck!! Is there someone that could check in the truck & call my cell # 651-235-1181 to let me know? His cell# 612-236-7205. Thank you, Much appreciated!!!

Rating:

5.0

Nice and easy

Rating:

5.0

Only problem was with getting the trailer off my vehicle. Needed a trailer jack or stand to make it easier.

Rating:

1.0

1. There is no signage indicating where equipment should be returned 2. I called to discuss the "after hours" drop off charge and the individual on the phone very quickly became confrontational and asked "why would you park the trailer in the car lot, who does that?" and implied that that was another reason that I was charged extra on the return. However, see point 1 regarding signage that does not indicate where the drop off location is located. Note: There was a UHaul Truck parked in the street which I could have interpreted that drop off in the street could have even been acceptable. 3. The individual at the site on the phone quickly told me to call the UHaul general support line to dispute my concern and the individual on the UHaul general support line was very accommodating and great to continue the discussion around my concerns 4. The UHaul website information for this location indicates it is a 24/7 return location and does not in the same place indicate that after hour return charges apply which was not clearly noted on the store front either.

Rating:

4.0

Only suggestion would be to lubricate the ratchet tie down mechanisms on the car dolly regularly. They were in need of lubrication and difficult to use.

Rating:

2.0

Put the equipment I ordered in the truck. Don't charge my card twice. Have more clear instructions regarding truck drop offs when booking.

Rating:

1.0

Me and the wife had dropped the trailer off at 1130 A M on the 10/29/24 .went in to the office told the man i parted it between the two truck in the back .And did i have anything to sign/ the side on you are good to go..Two weeks later i get a call from a different U-Haul asking me where the trailer was ..I told them we dropped it off at WERNET ENTERPRISES in inver grove heights.the man at the other U-HAUL said it wasn,t marked that received it I HAD CALL WERNET DID NOT HEAR BACK. Went to the office , He did get my Message and side we took care of it ,Today is the 11/24/24 , Looking at my bank account he had charge me $410.88 .So some one owes me that money back,,

Rating:

5.0

Super easy to book the trailer, ;pick it up, and return it. Made the stressful move much easier on us. Thank you!

Rating:

5.0

Fast easy good service

Rating:

3.0

Truck ran someone ruff. 1.38 per mile is a little ridiculous On top of everything else.

Rating:

3.0

Doesn't explain anything, Nothing given or said to me about checking the trailer for damage or given anything to mark where the damage was. In my past rentals, trailers and trucks I have always had a sheet to mark where damage is.Very Very hard to close the latch, rusted. Doesn't check to make sure lights work... Which on my trailer I found out that it had no right blinker. Still not sure if the brakes lights work. At drop off he backed the trailer up, unhooked the trailer and told me I was good to go. All in all I don't think he said more than 30 words in the 2 visits. I had to ask if I would only be charged for 1 day since I got it back in 24 hours. And that was done as he was walking back into the building.

Rating:

5.0

Very professional service.

Rating:

5.0

Staff was friendly, super helpful and efficient. Highly recommended.

Rating:

5.0

I didn't even catch the guy's name but he was quick, efficient, and wasted no time which I appreciated.

Rating:

1.0

The owner was rude and treated us like we were trash for renting a moving trailer. They took the trailer jack so we had to either go buy one or keep the trailer attached to our truck for the full five days we needed the trailer. No prior notice they would do that and no options for rental either. The trailer was parked so it was extremely difficult to get out and avoid hitting other trucks and trailers. Same with parking upon return. They relied on the app to do everything and didn't provide any guidance for checking out the trailer, or checking in when returned.

Rating:

3.0

Dropped off on Sunday/after-hours - did not interact with any personnel.

Rating:

1.0

Me an cobrado 180 dollares solo por rodar 32 millas que robo

Rating:

2.0

Truck was filthy inside. Back was filthy. The online pickup process bugged out and wouldn't let me take pre trip photos of the truck.

Rating:

5.0

No suggestions

Rating:

2.0

My truck did not come with the equipment that was purchased which made the move very difficult. The truck was in good order but neither the dolly nor the furniture cart were with the truck.

Rating:

5.0

Tom had great customer service. Appreciate his willingness to help. Thank you very much.

Rating:

1.0

The representative at this location was rude and not accommodating.

Rating:

4.0

After hours drop off

Rating:

5.0

Thanks !

Rating:

3.0

I didn’t like that my pickup was changed and I needed to drive out of my way in rush hour to the new loc. Customer service tried to change my drop off and was overly rude when I explained I had a location arranged. Need to review that call if it was recorded.

Rating:

3.0

Again customer service could have been better. Found it frustrating that i received message from Uhaul via text, email and app. No one ever called me to confirm as a text said. You make it hard for the customer to know what to do when you communicate expectations over several media choices.

Rating:

5.0

Everything went great.

Rating:

5.0

Keep giving out Specials/deals..make it affordable

Rating:

5.0

You guys are awesome.

Rating:

5.0

Easy. Returned both the motorcycle trailer and truck back here. Good folks, made the return go smoothly

Rating:

3.0

Fix the truck before renting them out and dont agree to one price on phone to only charge alot more at time of rental. Im going to talk to a lawyer about my burned foot

Rating:

5.0

All went great!

Rating:

4.0

The owner wasn’t there when I showed (sign said open and it was 2 pm). He then had an attitude saying he couldn’t find my reservation and I would show him my online registration. It really felt like he didn’t want me there. Maybe just a different type of personality than me which is fine but no, I wouldn’t go here again. Other u haul locations, yes, but not this one.

Rating:

5.0

Very fast, easy to get Uhaul.

Rating:

2.0

On line registration was done but employee could not find my information. Employee did not review the equipment at all or any safety items. Employee was not very friendly

Rating:

5.0

Quick, no nonsense customer service. In the 10 minutes it took to do the "paperwork", they had the trail hooked up and ready to go (after we did a light check). Always my first choice when I require a U-haul.

Rating:

1.0

No one was at the location that deals with uhaul instead I met a very crabby man who kept saying " this isn't my job this isn't why I'm here"

Rating:

5.0

Very helpful!

Rating:

5.0

No changes needed.. great customer service