There was only 1/8 of tank in the truck - despite it saying 1/4 on the sign out. I had to stop on my way to my first destination for gas in order to make it. A dash light went on before leaving the lot that the right tire was low and the truck rattled so loud when went above 50MPH, we couldn’t hear each other when yelling. Had to pull off the FWY again to check the cab roof where the sound was coming from, but saw nothing. We both had a headache by the end of the trip. They were closed when arrived, so I can’t speak to the staff, but I noted all my concerns on the check in app and was under the mileage agreed upon, yet charged the full amount. We also reserved the truck in advance and did not sign up for dropping it off at another location that was further - yet that’s all they had available when arrived. So, we shouldn’t have been charged for those miles. Will not use them again.
Stephanie K
Customer Reviews for West Coast Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the sac place I picked the U-Haul up from was a very sweet lady and the Hispanic man with a great head of hair was very helpful as well would 10/10 recommend! The fuel saver truck really helped too I only spent $20 in gas and I traveled almost 100 miles
Sani TN/A
Ali NDefinitely there is room for improvement. There was a waiting time involved more than I expected. Initially, truck that was assigned was wrong so they corrected the truck number. Then the gas in the tank that was marked on paper did not match the actual gas level in the truck. Paper said 1/4 but the gauge had 1/8. Then we returned the truck to Dublin day after. But I kept getting alerts saying my rental still active. Called customer service and they messaged Dublin store. Then finally got sorted out that we were given the wrong truck so system was not getting updated.
Rowena AKelly went above and beyond to let me know my 1 way truck would be there when I arrived. Excellent service. Super friendly. A+++. Thanks again
Jason DI was very pleased with the customer service and the politeness the owner had for a last-minute reservations and plans
Angela VReceptionist is very helpful and makes sure that you understand everything about the truck or trailer you rent.
RIGA Poverall, the entire staff was friendly, helpful, and funny in the best way. Easy to check in and get the truck, even easier to return. If needing a U-Haul vehicle again, I will look at this location first due to the service.
Nikolaas BEverything went beautifully!
David BThey were closed so no comment.
REECE NHelpful customer service
Benjamin HThe staff was so helpful and nice and resolved any issues! I would definitely recommend renting for this location!
MYKOLA VUhaul was vandalized before picking it up.
JUDAH YDon't change the drop-off location the day I'm returning the truck.
ERIK NAwesome experience. They were very kind and timely. I was in an emergency and needed a u haul right away. I was driving away in a u haul in less than 10 minutes. Won’t ever go anywhere else!
MAKAYLA AContinue doing how you’re doing it for me and you will continue on being successful for now
VALERIA LThe people at this location offered exceptional service and hospitality. I was called before my scheduled pick up to confirm and was told they will have the truck ready and heated up for me. Even though the power was out on the whole street when I got there, they worked with me to get me going and had a great attitude the entire time. I will definitely use this Uhaul location again and will refer to family and friends.
Alisia RVery friendly staff
ALAN G