Customer Reviews for West End Mini Mart
(U-Haul Neighborhood Dealer)

88 reviews

9523 Huron Ave   Henrico, VA 23294

(804) 266-8107

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(804) 266-8107

9523 Huron Ave
Henrico, VA 23294

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck was parked behind the building. The building and area already looked so sketchy. If my husband had not been with me, I don't think I ephedrine went behind the building. The people in the area also looked like addicts. It was just a poor location all together.

Semaj M. 
Rating:
4.0

Customer did not leave a comment.

HAMILTON A. 
Rating:
3.0

It was a gas station that almost seemed to be doing this as a favor to U-Haul and I'm sorry they have to be associated with your company in any way.

Tyler R. 
Rating:
3.0

We received our estimate of our bill shortly after we picked up the uhaul. We did not receive the final billing statement until I called days later to inquire on when we would receive out final statement. When I called the phone number on the estimated statement the phone number was not in service. I had to look up the phone number to get the correct number.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

mary W. 
Rating:
4.0

None at this time

David J. 
Rating:
1.0

I found a clear inconsistent so called Uhaul policy and regulations as well poor staff training, which is really a shame. I did filed a complaint and yet no one has contacted me, this is just a prime example! Thanks.

SUNDAY A. 
Rating:
5.0

Customer did not leave a comment.

Dana Momoko M. 
Rating:
5.0

Customer did not leave a comment.

Dana Momoko M. 
Rating:
3.0

I have three pending charges of 98.40. I thought the charge would be 73. I put more gas in truck than was in it when I got it. I would appreciate a response. Thank you

Johnnie H. 
Rating:
3.0

Customer did not leave a comment.

SHOGO N. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
2.0

I have very hard time with the online check-in . Had to get the gentleman in the store to help me thankfully he was very helpful. Took nearly 25 minutes to get everything worked out I had to give him my ID and my credit card. Spoke to another person they said they have the same problem with U-Haul moving trucks the online check-in I will probably not do this again.

MARYEILEEN L. 
Rating:
2.0

The over all online or phone experience is so troublesome. Sometimes the location can't find me or it says my reservation isnt valid. Or the settings are so complex I need support to find me. And this was another location as well not just this one.

Anthony T. 
Rating:
1.0

The clerk cashier focus on the customers buying goods and had me wait until she shortened the line. I FEEL LIKE THEY WILL CHEAT OR GET MORE MONEY FROM MY CREDIT CARD. Maybe I'm just paranoid. Time will tell

Derek W. 
Rating:
3.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Calista B. 
Rating:
5.0

Everything was great. Appreciate that we cod do everything online. It made the experience great.

lee H. 
Rating:
1.0

This is a 7-11 type store with a few trucks and so really not what I have been accustomed to. I am beginning to think that if a customer makes a reservation at one location...you will shift the order to another under-performing location. I have been using U-Haul for years for my business moves as well personal...it may be time to see what alternatives there may be.

RONALD B. 
Rating:
3.0

Customer did not leave a comment.

Graeme W. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

Nasrat Z. 
Rating:
3.0

Customer did not leave a comment.

NIRAJKUMAR P. 
Rating:
1.0

Customer did not leave a comment.

murthy K. 
Rating:
1.0

U-Haul sent me to two different locations that were not my original pick up and I had to drive 70 miles out of the way to pick up my truck. I wasted 2.5 hours doing this.

PATRICK B. 
Rating:
3.0

Vehicle was not topped off with gas. Pick-up at a convenience store whose top priority are the customers of the store.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Raymon C. 
Rating:
2.0

The power steering fluid was almost empty when we picked the truck up and the truck was making terrible noises. We had to buy transmission and fill it up. This location is just a mini mart with no abilities to maintain the equipment.

RICHARDHENRY B. 
Rating:
3.0

This location was convenient however my only complaints was the single cashier needed to continue to take customers, extending the time for me to the take 20-30 minutes. Other than that, a pleasant experience.

MICHAELCHRISTOPH H. 
Rating:
4.0

U-haul sent me to a location that did not have the equipment that I requested

Peter C. 
Rating:
3.0

Front tires were practically bald, check engine light was on, and it was an extremely bumpy ride.

ELIZABETHANNE C. 
Rating:
5.0

FLAWLESS!! EXPERIENCE

Brenda M. 
Rating:
4.0

Customer did not leave a comment.

MARIA T. 
Rating:
3.0

Customer service could be better.

Theresa P. 
Rating:
2.0

It was just a little sketchy and took a little but since the lady was taking care of customers in between us getting the truck

Dean T. 
Rating:
4.0

Customer did not leave a comment.

KATHY M. 
Rating:
3.0

Customer did not leave a comment.

Sergio M. 
Rating:
3.0

I waited for an hour for the online confirmation to pick up my truck. Clerk at West End was very kind in assisting. Very convenient location for me, overall smooth process

Nathan P. 
Rating:
5.0

Very good service

Mahananda V. 
Rating:
5.0

Mobile return process was super easy

Sarah S. 
Rating:
2.0

When I arrived at the pickup location Sunoco Station on Blue Jay Lane I was told the cargo van was not available They sent me to another location but were poorly responding to getting me on my way. You advertise 50.00 dollar if not available as rented. I fill you should credit me that amount look to here from you

Raydor M. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Elham N. 
Rating:
3.0

Customer did not leave a comment.

Alfredo F. 
Rating:
3.0

Customer did not leave a comment.

Kenya P. 
Rating:
3.0

The Online registration was ok to reserve the vehicle however for pickup online was useless. The site would not verify my rental so I had to go into the building. I was trying to avoid in person contact. The cashier was taking other customers while processing my transaction so the process took even longer.

Franchell B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

seyed A. 
Rating:
5.0

Customer did not leave a comment.

shahid I. 
Rating:
5.0

Customer did not leave a comment.

Admir H. 
Rating:
4.0

The truck was great. The person renting the truck to me was nice and helpful. I didn't like that I had to let 5 lottery players go ahead of me, because they were regulars . All worked out: we beat the rain!

William C. 
Rating:
2.0

Customer did not leave a comment.

Mahesh Kumar K. 
Rating:
3.0

Which parking was available was not clear, but the personnel assured me it was okay where I parked it.

Patricia S. 
Rating:
2.0

The truck should be full of gas not half full. I shouldn't have to wait in a 7/11 to check out.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
4.0

Didn't know u haul had a storage facility saw it on the sticker placed in the vehicle.

Rohit Kiran T. 
Rating:
1.0

Customer did not leave a comment.

Preston P. 
Rating:
4.0

Customer did not leave a comment.

gina D. 
Rating:
3.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

Latashia M. 
Rating:
5.0

This location offered me Great Customer Sevice!!

rolando M. 
Rating:
5.0

The cargo npart of the truck was DIRTY I TOOK PICTURE PRIOR.

Domingo R. 
Rating:
4.0

Customer did not leave a comment.

Caprice T. 
Rating:
1.0

I reserved 2 furniture dollies and 1 upright dolly. The location did NOt have this equipment that I desperately needed for my move. The store offered NO solutions or apologies. When I pressed them they suggested I drive around to different uhaul locations and see if they have it. I told them it was not acceptable that I should have to increase mileage and gas costs because of their inability to keep their promises. He did not offer to call around or find any solutions for me. I would NEVER rent again from this location

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

roman S. 
Rating:
1.0

I was charged a $40 cleaning fee without explanation! Would not use this store again.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Leonard E. 
Rating:
2.0

Do not change the contract. The original contract was for 2 days, 512 miles at a different pickup spot. Then the day of pickup I get an email changing the pickup location (not really a problem) then when the truck is turned in, the contact changed to 3 days and just over 200 miles, so there is a mileage charge. Contract 26111357. The truck worked fine, but this has went from a good experience, to one where I now want to call the Better Business Bureau, from the extra $78 charge. Please fix this.

Steven R. 
Rating:
5.0

pleased

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Manit S. 
Rating:
2.0

Hours after I returned the truck clean, received call from business stating that I had left it dirty, with "all kinds of stuff"...seemed like a scam to me....refused to allow penalty charge, and thus far have not been charged penalty fee.Only used the truck for about 90 minutes to move a few pieces of wooden furniture.

william G. 
Rating:
1.0

The staff was very disorganized. It took 45 minutes to get my reserved truck because of computer issues. The location is a small convenience store and I am shocked they are a U Haul dealer. I will not use them again

gregory P. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Jorge O. M. 
Rating:
5.0

Great friendly and efficient service

Sarah L. 
Rating:
2.0

Customer did not leave a comment.

Kyle H. 
Rating:
3.0

It was a convenient drop off location for me. This location was only staffed by one employee so no one could check the truck for damage or mileage while I was there. They did send the receipt about 4 hours later and there weren't any issues. A very kind patron of the minimart assisted as I parked the 15 foot truck in the tiny parking spot of the convenience store.

June D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

The worker had no idea that I was coming much less that I reserved additional items. She did not have all of the items available, so I was left to pay for items that I did not receive. She was on the phone with Uhaul for a very long time, I suppose trying to figure out the specifics. I expected this to be a smooth process since I did online check in, but it was very far from that. I would not recommend this location to anyone.

Jordan A. 
Rating:
4.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

excellent service...

PURVISH P. 
Rating:
5.0

Very nice great service

JESUS V. 
Rating:
3.0

Customer did not leave a comment.

Catherine H. 
Rating:
1.0

This dealer should not be allowed to rent U hauls. The owner of the store could not even read a fuel indicator correctly. My credit card was charged $92 for not filling the u haul up stating it had 1/8 of a tank. I returned to the store and went to the truck with the owner to prove the truck was 3/4 full. He did process the change, however, I still find it very unsatisfactory that the owner couldn't get the gauge correctly.

Steven W. 
Rating:
5.0

Confusion around fuel level.. they charged $3 more. Sent an email but no response.

SaravanaKumar T. 
Rating:
5.0

Customer did not leave a comment.

John J. 
No reviews have been submitted for this location.

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