Van was so filthy. Dog hair was covering both seats. Dirt and trash on the ground. Leaves etc had to sweep it out as we were transporting wedding dresses. And we had to put a plastic bag on the seat to keep the dog hair off of us. Called customer service and it was too complicated to swap out vehicle. Had to drop off original and cancel contract and make another one etc. vehicle was very old, and should no longer be in commission.
Adriana W
Customer Reviews for West End Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a folded box in the cab when I picked it up. It should probably be removed. The return process felt clunky. It would be great to have a confirmation that it was turned in.
Jared WTruck looked like poop. Driver seat was ripped apart, unable to set back to make for longer legs. 1/4:tank of fuel! I had to put fuel in it in the middle of my route..
carmine rWhen we called for help, the women who answered and helped us was extremely short, rude, and simply made the process horrible. We ended up hanging up and figuring everything out on our own.
Patricia KCould not complete online pickup or online return Even though business was open when I returned no one was able to check in the truck until well over 24 hours later.
Jonathan LOnline process flawless. Location was perfect. The people running the business were very nice and helpful.
Miguel AI was supposed to have a counter pick up and the guy was like call and change it to a share truck pick up and get me the code so called customer service they tried reaching out and they said no one answered so took an extra 40 min to get it all straightened out.
Charles WFirst of all the truck was super dirty and very bad in condition. Driving was really hard. Second I am still not able to understand why they charge for fuel. It was half tank when I got that truck and he said you can return back with same level and I captured picture for before and after. He charged me for fuel for 10 gal. It is loot which has to be taken care. I drove the truck total 9 miles and he charged me $44 for fuel. I need this issue to be resolve as I have picture also if interested I can share.
FNU RBad pick up and return experience. There was no mention about the location not accepting web checkin and only mobile checkins are accepted. The portal was down when I returned the truck. This caused about 45 minutes delay and I missed my other appointment and had to bear a loss of about $50
KAMAKSHYA PTo improve the experience, the area where te trucks are parked should be cleaned up. There is trash and a bunch of leaves to walk through.
Scott MStaff was super friendly and very helpful. I had questions about the rental and even was able to upgrade and change my drop off time on site!! Will definitely be doing business with them again soon!!! Thanks again!!!
liz rThe online check in is terrible and redundant
Anthony Cthey stole over $1600 and i cannot get a refund
Brittany WWe were cancelled and relocated TWICE due to vans not being returned. This caused a big delay for us. The second cancellation came 30 min prior to pick up.
David BThere were several issues at this location. The app stated there was a key box outside beside the return box. The box was not there and the staff had no idea where it was and had to call the owner to find out the keys were in the store in a drawer. The vans were filthy extremely dirty and full of dog hair. It is obvious there were no checks done from the previous renter.
Kyle CThe inside of the van was disgusting and filthy! Trash, dirt, and dog hair!!! I have pictures if someone is interested. Customer service at the counter was poor also.
LaTisha TGas tank was not full and the truck was filthy
Robert KRetire the truck we had. Clean the broken glass from truck cab. Fix the passenger seatbelt.
jacobuschristoff dOld Uhaul Struggle to get back end down Truck would not start several x Called Uhaul x 2 due to truck not starting Dirty on inside (obviously not cleaned in a long time)
Currie WI could see 10$ has been charged for the fuel, i have already refilled the fuel when i drop off the velhicle, not sure why this has been charged
SREEJITH NI paid for a dolley and did not receive one. My mobile check in did not work and the key was not in the box for me to pick up.
Alexis MNothing
Idowu ODo not rent from these people! I rented a truck for a short move to get my child's stuff out of an apartment, and into our house. Round trip, about 30 miles, just as we estimated using google maps. We returned it early (barely over 3 hours). While preparing to rent again, noticed from the bill that they charged us for 206 miles! So, according to them, I somehow drove the truck to the apartment, loaded an entire apartment worth of stuff onto a truck (me, my wife, and my kid - no pros), drove it to my house, unloaded it, got gas (I have the proof that I only added 2 gallons to refill), and drove 206 miles and still returned it in under 4 hours. Please! Do not use this store.
Robert WThe seat belt on passages side was broken. The oil pressure gauge kept failing randomly setting off warning in the truck. Windshield had a crack in it. Back gate was incredibly hard to close, I had to hang on it to get the gate down. Truck has not been washed in at least a year. The gentleman that helped me was very nice though.
JAREDFRANCIS Bthe store manager is a rude person and i think racist. the times that I need to rent, he always attends to his clients first and makes me wait for more than 20 minutes to give me the keys, and he always has a bad attitude
Dexy RThe location was sketchy (a run-down mini-mart of sorts with gamblers glued to video screens and indigents coming and going. The owner was foreign and spoke decent English and simply too the key and asked about the mileage and gas and sent us on our way
Thomas KMore instruction on drop off. Was not sure to give to person inside or put back in lockbox.
Renee FPoor service
DEXYELIANA RThe truck was very dirty inside. A 1/2 eaten candy was in the cup holder and the steering wheel was sticky. However, checking in and out was super easy and quick.
William TNo parking. How can you expect a customer to NOT leave their car in your parking lot when they drive away in a different vehicle? They should have allowed a 1 for 1 swap. Park my car in the same space where the Uhaul was parked. I will never use this location again.
Eric HUpon returning the truck, the owner refused to come outside and inspect the truck for damages. He said he dont have no time for that right now and for me to take pictures. He will email me my receipt. His tone of voice and attitude is unprofessional and rude. I will never rent from there again or recommend anyone else. Go to an actual Uhaul location and rent your Truck. Do not rent from this dirty mini market. This place sucks.
Yolanda LCustomer service 100! Very polite and courteous. Explained everything from beginning to end. I will definitely use again and recommend to family and friends. Thank you Uhaul.
Mildred WThe website says in person drop off hours are 9-5, but when I got there, the clerk said the uhaul person would not come in until 2. I checked it in myself online, which I’m sure is what uhaul wants me to do, but I do not trust drop off locations not to claim something I s wrong just to collect more money. I prefer in person check in so that I can get the drop off receipt immediately, rather than wait 6 hours for the emailed drop off receipt, leaving me to wonder if I’m getting screwed in the meantime. They should man their uhaul operations according to their posted hours.
HENRYCABELL HNa
LaToya WGreat job and very reasonable
Robert CThe mobile process was so tedious and it was way complicated than it should have been. I will never opt for mobile pickup again.
Sheronda HNothing.
darrell wFriendly staff and it’s convenient that they’re open until midnight. However, it took forever for me to finish the check out process, as the worker kept stopping the process to instead give priority to customers of the convenience store any time one walked up to the register.
Tyler FEverything went well enough, but the truck did not drive well. It needs some work.
Dale JTruck was parked in the woods and covered with leaves. I also reserved 2 furniture dollys, which the location did not have. After getting the truck, I had to drive to another location to get the dollys and handtruck. This added at an additional 45 minutes to my pick up time.
Robert LThe truck needed stabilitrack service due to which the truck was not stable and I had a hard time driving from VA to NC. I was scared for my life that the truck will slide off the highway at many situations without the stability! I am not happy with the rental truck I got and would be nice if you gave me some money back.
ABEDIN AThey have so much on display, you cant even see the person you are talking to. The app pick up process wouldnt work so I had to go in and they told me they can help but they are going to take care of everyone else first. Her attitude was awful. “Its brand new, so dont scratch it” “dont lose the key or its $100”. My quote was for $30 online, final charges were double that. A rip off and a scam. They even asked me not to leave my car there because its a small lot….but its a mini mart…not something of high demand AND im taking a can and replacing it with my vehicle, they arent out extra spaces. Its just an exchange. Their phone number is even disconnected so I wasnt even sure if it was a viable location. Terrible overall. I hate dealing with Uhaul about as much as comcast or USPS
Ashley DClear the counter so you can see and hear the representative
Lew SSmall, hard to get to parking lot, then had to drive onto a gravel road to park it behind the building. The location was really dark, and further out of my way from the drop off location I requested. This caused me to go over mileage.
Jared ECheck engine light was on when I pickup.
Srikanth GThere were several items of trash in the van when I picked it up. Runa and the man who checked me out were very nice, and I appreciated Runa's help with my mobile check-in. The Mini Mart location is very convenient.
Kathryn ONice and clean location. Employee was very helpful and knowledgeable! Very good experience
Cornelius SI would just ask them to be sure to be on time
Jessica OGot there on time and had to wait for 20 min to pick up my rental. The internet is down at the location and no help. They asked me to call online to check in. Later on internet is back and been asked all the questions again which I finished already and answered online prior to picking up. I will never go there. Sorry. Better service is need it.
Mamoon IOverall good exp
Kosana RMaybe put a sign up that says to register online. They were super nice and super helpful, I just did not know It would be a lot easier for me if I reserved online first. Wonderful location, very friendly and helpful staff.
Robert YI would not go here again. Check in was on line but had to wait and go through normal process. There was a woman ahead of me buying beer at 8 am and the man behind me was buying CBD gummies. The vehicle was ok and return process smooth.
David MMake the van smell better
Diamond Fvery professional and friendly.
Janet PI have literally no time as I am very busy with two infants at home and work, But I managed to get time to write this review to let you know "HOW terrible Experience it is with U-Haul SERVICE". Cheats, poor user experience- Not sure it review will reaches U-Haul, but should help my fellow Americans.
rajasekar gThe was the only bright star in our rental debacle. This location was staffed, friendly, efficient, in and out in five minutes. No complaints about this location; entire rental experience on the other hand, will make me avoid using U-Haul in the future.
ERIK HGet the vehicle service before giving it to next customer. LOT OF ENGINE SOUND. brake are not workong properly.
CharanRajaRao RYes
Carl JFirst, they (female attendant) asked me to park the truck in another location behind the store which looked like a dump site. I went in and the attendent asked for the key. I asked for a receipt of return and she stated that she doesn't have time to do that. If I wanted one, I would have to wait for her husband to come in. She was more interested in attending to her convenience store customers then to her U-Haul customers. It was cold and raining so I didn't want to stand outside and take pictures and etc for the online return. But I didn't have time to wait around for someone to return to help me out. I went ahead and got wet doing the online return. Clearly I was upset at the unprofessional service I experienced at this location and I will certainly NOT recommend them. This locations does NOT represent U-Haul and will surely hurt your business. I spent a lot of money on this truck to be treated like crap.
Rita SThis was a hidden gem. Wish I had found it sooner!
cynthia oGreat experience - very helpful cashier inside who got us all ready (even though I said mobile pickup, we had trouble so needed in person assistance)
Michael SVehicle dirty when I picked it up. Photo uploaded. Yet, I was charged a cleaning fee of $25. Asked to checkout to the vehicle when I was there, attended refused and said I would receive a receipt 3 hours later. So the $25 extra charge is no surprise, really! Unscruplous. I will not return to this location.
Narendran A