I paid for a dolley and did not receive one. My mobile check in did not work and the key was not in the box for me to pick up.Alexis M.
West End Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Henrico, VA 23294
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- 3.0 Average Customer Rating
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Do not rent from these people! I rented a truck for a short move to get my child's stuff out of an apartment, and into our house. Round trip, about 30 miles, just as we estimated using google maps. We returned it early (barely over 3 hours). While preparing to rent again, noticed from the bill that they charged us for 206 miles! So, according to them, I somehow drove the truck to the apartment, loaded an entire apartment worth of stuff onto a truck (me, my wife, and my kid - no pros), drove it to my house, unloaded it, got gas (I have the proof that I only added 2 gallons to refill), and drove 206 miles and still returned it in under 4 hours. Please! Do not use this store.Robert W.
The seat belt on passages side was broken. The oil pressure gauge kept failing randomly setting off warning in the truck. Windshield had a crack in it. Back gate was incredibly hard to close, I had to hang on it to get the gate down. Truck has not been washed in at least a year. The gentleman that helped me was very nice though.JAREDFRANCIS B.
the store manager is a rude person and i think racist. the times that I need to rent, he always attends to his clients first and makes me wait for more than 20 minutes to give me the keys, and he always has a bad attitudeDexy R.