Van was so filthy. Dog hair was covering both seats. Dirt and trash on the ground. Leaves etc had to sweep it out as we were transporting wedding dresses. And we had to put a plastic bag on the seat to keep the dog hair off of us. Called customer service and it was too complicated to swap out vehicle. Had to drop off original and cancel contract and make another one etc. vehicle was very old, and should no longer be in commission.
Adriana W
West End Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23294
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Customer Reviews
- 3.0 Average Customer Rating
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There was a folded box in the cab when I picked it up. It should probably be removed. The return process felt clunky. It would be great to have a confirmation that it was turned in.
Jared WTruck looked like poop. Driver seat was ripped apart, unable to set back to make for longer legs. 1/4:tank of fuel! I had to put fuel in it in the middle of my route..
carmine rWhen we called for help, the women who answered and helped us was extremely short, rude, and simply made the process horrible. We ended up hanging up and figuring everything out on our own.
Patricia KCould not complete online pickup or online return Even though business was open when I returned no one was able to check in the truck until well over 24 hours later.
Jonathan L