The online process was slow and horrendous. Luckily the clerk at West End Market was helpful and basically did most of the work for me but still it took 15 minutes or so.
James a
West End Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23294
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Customer Reviews
- 3.0 Average Customer Rating
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The van was filthy inside and out, but it ran just fine. The pick-up location did NOT provide the furniture dolly that I had requested and paid for in advance and the clerk stated, "I never have that equipment here so don't know why they give you that option." How do I get a refund?
Faith MThe pickup process was terrible. That is not the fault of the location, but of U-Haul’s mobile process. I had to restart the process twice, having waited for the verification the first time for over 30 minutes. This delayed my getting the truck by an hour out of the four I had rented for. All this despite the fact that I had uploaded all of the info requested the night before to “make the process faster.” You did not ask the question, but I would rate this part of the process terrible and unacceptable. The rest of the rental was fine though. I would appreciate a partial refund in consideration of the full hour I lost.
Craig AIt was an awful virtual experience. Your website was terrible software didn’t work and location has connectivity issues. Couldn’t upload DL and couldn’t get location services to work correctly…. Took over an hour to get the truck rented even drove to another location to try something else… my son’s name was linked to my phone number had to cancel co tract and start anew through chat…. Awful I will never waste my time again … on U-Haul it was a 15 min transaction with a real human… I don’t work for you, you work for your customers and your service is virtually non existent.
SUZANNE Enot cleaned, smells
PRAKASH N