Customer did not leave a comment.JAMES G.
Customer Reviews for West Point Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
maybe take pictures otanks before and after make tht a priority because this is ridiculousmarrius W.
Excellent experience. We were in and out extremely fast. The lady working was efficient, friendly and super nice. She had everything done and we were on our way in time to beat the huge rainstorm we had looming overhead! We have rented from there before and will do so in the future as our need arises.MICHAEL S.
GET SOME INTEGRITY AND STOP OVERBOKING!!! Poor communication and no fore-thought regarding the customer as to the inconvenience caused because of a lack of planning on u-haul's behalf. Picking up the u-haul truck was prime example of some of the poorest customer service I've ever witnessed!!!Bennie R.
Customer did not leave a comment.Don B.
Customer did not leave a comment.Russell T.
I had a bad experience with U Haul. Booked a month in advance to a outlet 2 miles from house. Had to drive 35 miles to pick up what I ordered. Told I'd get a 55 dollar credit. Did not! But given an extra day and a few more miles which I did not need!!!!! Told I could drop off at any location. Was not told it would cost!Michael C.
Customer did not leave a comment.Jimmy L.
Customer did not leave a comment.CHEZZY W.
The associate was friendly, helpful and efficient. I highly recommend this location for service.IRIS H.
Customer did not leave a comment.Jamie H.
Customer did not leave a comment.Gina S.
Customer did not leave a comment.Christy F.
Customer did not leave a comment.Gina S.
Customer did not leave a comment.CIERRA S.
Customer did not leave a comment.BRANDON W.
Great return experience.Faye F.
Customer did not leave a comment.Patrick V.
Customer did not leave a comment.Faye F.
Customer did not leave a comment.Todd M.
The service was greatMark B.
Well I dropped off tow dolly before work. I get a call from them telling me that I did not park it where they wanted it and if I did not come back and move the tow dolly I would be charged a fee for them to move it. I had to.leave work to go over there and.move the tow dolly where they wanted it. I have never heard anything like this before when I have rented a uhaul. This was totally unacceptable for me to have to leave work and come over there and move a tow dolly. I will not rent from this Uhaul dealer again.William H.
Customer did not leave a comment.Gilbert M.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.George W.
I have no comments at this time. This was the 1st time using a rental vehicle and everything went smoothly. Thank you for excellent customer service.Vickie S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Tamara J.
Everything was great! My pick up location was very helpful and professional.Michael M.
Customer did not leave a comment.KWON K.
Customer did not leave a comment.Johnathan B.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.William H.
I had no issuesChristy F.
Everything was perfect!! Thank you!!Carol S.
The associate that helped me was very helpful and friendly.Katina D.
I was charged for more then what my receipt says. That's not good business bc I didn't trust putting my debit card in anyway.Kendreka H.
Very friendly and helpful staffMichael H.
Excellent service.ERNEST K.
Customer did not leave a comment.Jasilynn C.
add additional chairs in the waiting area so your customers can sit down.Tammy C.
Customer did not leave a comment.Timothy T.
Just keep up the good work.Ronald R.
Great representatives and very nice.dontavius B.
Customer did not leave a comment.David B.
Customer did not leave a comment.James F.
Quick & easy!!!Gregg B.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.winburn W.
I dropped the Uhaul off at this location on Sunday. Monday, I received an email stating I was charged for fuel because it was below 7/8ths listed on contract. I remember double checking after filling it with gas yesterday that it was indeed over 7/8ths. I called the location and while the girl was very friendly, she said that it showed 3/4ths and that they had to charge. I informed her I would be coming to check myself what the gas gauge read and she said okay. A few minutes later, she called me back saying her manager went out and reread the truck and he was mistaken. It was in fact 7/8ths and the smaller trucks have different numbers. I was given a refund quickly, but I just have to wonder if this was truly a mistake or done hoping I wouldn't care about the charge. This is the 2nd time dropping off and the woman was very nice so I really do hope it was a mistake.Philip J.
Customer did not leave a comment.clarence L.
I had to drive 30 minutes to this location to get this truck. It is also in a different time zone. I believe you can and should move the truck to the location the customer specified. Who is paying for my time and expense to drive half hour to get this truck? This is the LAST time I will use U-haul, even if I have to pay twice the going rate. I will be sure to tell everyone I know about how pathetic U-Haul is. I'm 63 years old and if I had .25 for every truck, trailer, and tow dolly I've rented from U-Haul in my lifetime, I could retire.Michael M.
I was unable to get the ramp hooked on the floor, even with 2 people lifting it after it was extended.. We used it with a step at the top.William O.
Nice clean location Will use again and recommend to othersBrandy W.
Only contact was the information I got for dropping off the truck after hours. I will use this location next trip. Very professional service.MELVIN W.
Our only complaint is that it only had 1/2 tank of gas. It's much easier to return a truck with a full tank than to try and guess what a 1/2 tank is going to be. Trucks should be rented out with a full tank; returned with a full tank.Laurie J.
Customer did not leave a comment.Shane G.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.chris H.
Customer did not leave a comment.Cothesia J.
We dropped the truck off at night, the lighting at this facility was great. The gravel driveway was nice. We could not locate a drop box for the key labeled so we dropped the key in the mail slot.tabitha S.
Customer did not leave a comment.David P.
Customer did not leave a comment.stephanie W.
Customer did not leave a comment.Steve T.
Great customer service. Had us in and out upon renting and returning the truck. Would use this location again and will recommend.Floyd W.
Customer did not leave a comment.Robin C.
PICK UP LOCATION FRIENDLY AND QUICK GETTING ME ON THE ROAD.TIMOTHY C.
No one was there 2 days in a rowErika J.
Customer did not leave a comment.Eugene O.
When I rented the U-Haul I was told we could return it in our destination city any time of day on the scheduled date of return. They did not mention anything to me, was not friendly at all. Without even telling me, charged my credit card extra $30 for not returning it by noon that day. We returned it at 2:00 p.m.!Karen S.
Customer did not leave a comment.TAE K.
More knowledge about how to connect tow dolly to truck would have been helpful. I am a female and was traveling alone.charleen J.
Just maintain good work.Peter L.
Customer did not leave a comment.Tamika M.
Customer did not leave a comment.Paul C.
It was not available. I was told that the online booking should have known they did not have the hand truck's at this location. I did not get the equipment and it made things more backbreaking.Philip R.
The tongue of the trailer was too heavy for my husband to pick up and get onto the hitched by himself. There was no one there to help him so he had to call a friend to come over to help him. There should be a block or jack for these type trailers so no one else has this problem.James F.
Had good experience until drop-off, scheduled on New Year's Day at a not only closed but inaccessible because of construction (Norred"s in Lanett AL), called customer service and agent said all locations in Lanett were closed and she would extend the contract a day, and I should go to Bluffton Street U-Haul in Lanett Tuesday morning; but although they were supposed to be open they were closed up tight, so I had to call U-Haul again to be directed to West Point U-Haul. Owner there told me I didn't need to have drop-off location decided by U-Haul; not what I was told by customer service. Also found in course of several calls that different CS agents had different ideas about what contract details they were authorized to decide. And three times I was put on hold or had my call transferred (to "manager" or "traffic," and each time the line got dropped, had to call CS again. Very frustrating.James A.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Dee H.
Customer did not leave a comment.Patsy C.
This is a great place. Helpful.James B.
Customer did not leave a comment.John J.
The young lady who helped me was terrific. I rented the trailer due to an emergency and she had everything ready for me to sign when I arrived. She was a great help at cutting my time loss due to the emergency. I'll recommend West Point Storage as the place to get U-Haul.Philip G.
Customer did not leave a comment.stanely S.
West Point rental for Uhaul was very rude n I'll never come again or recommended no oneAshley P.
Customer did not leave a comment.Terry A.
Customer did not leave a comment.DON S.
Customer did not leave a comment.Mona B.
Very friendly and helpful.charleen J.
Customer did not leave a comment.BLAKE O.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Blake O.
Customer did not leave a comment.WILLIAM E.
Manager was very nice. I originally reserved a 20ft truck but once i saw it I knew i needed the 26 foot truck. They had one on site and let me have that one instead.Randy L.
Customer did not leave a comment.Delaina A.