Customer Reviews for West Tennessee Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Tennessee Storage

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Keith M.
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The staff was great and very helpful would go back for sure and would Tell my friends about it ... Thank you for a great experience

CHRISTINA C.
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Customer did not leave a comment.

Steven S.
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Terry L.
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Customer service was outstanding. Charlotte was great

Janet J.
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The site couldnt let people into the store because they said they had covid 19. They were also out of packing wrap amd low in supplies. Very poor. My 6x12 uhaul tailer had a flat tire the day after I picked it up and was all loaded. The movers that I hired through uhaul that came to load heavy stuff were prompt but the company did not let me know that neither person could hear or speak. They were very nice but that is poor for the company to not communicate this to me. It was a problem to say the least, but they did fair work but I had to try to explain everything thT needed to be done otherwise they wouldnt have covered the furniture or pack it right.

Charles G.
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Terry L.
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CHARLES M.
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The lady working there is like an old friend, that's why I come back

Mark N.
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robbie E.
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John T.
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Reggie C.
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Linda I.
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Milton M.
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Harrell N.
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Educate staff on bringing back trailer after hours.

MICHAEL C.
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Nothing good people and great service

Jonathan M.
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Customer did not leave a comment.

Dale B.
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Make sure everything is in working order. But I was treated very well. You could pave your parking lot

JONATHAN C.
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Terry M.
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Best location we have ever dealt with

Mary F.
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jeff H.
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Very nice hard working young lady who is not afraid to take on the physical side of disconnecting the trailer. Now she does Uhaul proud!

Randall M.
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Brian D.
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Michael B.
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Tony G.
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SYLVIA H.
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The saleslady was so nice and manerable. She practice social distancing and made sure I was welcomed and taken care of in a short amount of time.

Rashelle M.
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Customer did not leave a comment.

DANIEL M.
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Very good, Very Friendly

Eric Z.
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Jeremy R.
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Kenneth K.
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Pave the lot.

Connor N.
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Sharon with U-Haul customer service was absolutely wonderful. She helped me find exactly what I needed and answered every question I had. Very valuable asset to the business!

Troy D.
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Steven K.
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Reggie C.
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Terry F.
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Rk S.
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People at this location friendly and helpful. Go to a location to rent. Do not use online or customer service. Rent from Penske if possible. Uhaul now charging $20 if you drop the equipment more than 20 minutes before scheduled. However, when you rent uhaul does not guarantee to a pickup time. Something not right with this new policy.

Jorge V.
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Customer did not leave a comment.

jeff W.
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Send me my credit you said I would receive

PETER B.
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Charlotte is an exceptional individual who works very hard to make this location one of the best in the area. She is always ready to assist with the hookup and does so with a smile on her face!

Mary J.
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Ms Charlotte at West TN is so sweet and so easy to work with while dealing with the stress of moving.

Margaret B.
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I was impressed with the professionalism and courtesy of the operator of the this location. She went out of her way to give us the best possible service. I would definitely recommend her location to anyone needing these services.

william W.
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The lady running this place dented my truck while hooking up trailer.

Reed P.
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Our U-Haul cab had a foul odor

Joseph R.
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Customer did not leave a comment.

Harold A.
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You don't need to do anything. Charlotte is wonderful providing ex cello t service.

PETER B.
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Karl M.
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Phillip W.
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J Brian N.
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Deb T.
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They went above and beyond to rectify the situation caused by the wrong dropoff site being listed. I was amazed how courteous and helpful they were as compared to Brooklyn Park.

GAYLE B.
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Issues with computer system, had to wait for previous customer, representative was having issues - 35 minutes, then another 40 minutes to get checked out for a pre-ordered uhaul. Total wait approx. 1 1/4 hours. Need to fix your system. Uhaul lady was extremely nice, computer system was being difficult, took two phone calls to get checked out.

Bette R.
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Customer did not leave a comment.

Michael D.
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James G.
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barbara R.
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Everything was good. What i liked most was the personal interest that was taken from the lady at the office. She does an awesome job. She needs to be complemented by your company for the great job that she does. Barbara Roberts

Gerald O.
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Lady on duty was very nice and couteous. I was only charged 1/3 the money , I was charged for truck pickup at beginning location.

Chance M.
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jack K.
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Larry M.
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Greg B.
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Charlotte was very helpful and very friendly!

Bobby T.
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Steven G.
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Antonia M.
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kristi R.
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Shant G.
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very helpful and friendly staff. Equipment in good working order. One thing I did not understand is why there was duplication of questions/ information when I had already checked in online.

Jackie S.
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Lady at rental office was very helpful and willing to work to help us get the U-Haul we needed.

Terry F.
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Customer did not leave a comment.

PETER B.
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Great hands-on assistance provided upon return.

PETER B.
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Returned after hours.

Denise P.
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This location was great no need to improve. Friendly Staff.

Alex J.
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Customer did not leave a comment.

russell S.
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The young lady was very helpful, and polite and totally professional! It was nice to deal with someone that showed REAL care and concern for the customer!!

Jeffrey B.
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Tony B.
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It was a easy and nice transaction . very pleased

Jesse C.
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Kurt M.
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Roy T.
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Joe P.
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Nothing. Ms. Charlotte was pleasant, accomodating and personable. Great experience.

jacquline F.
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Customer did not leave a comment.

Steve B.
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alan S.
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Thank you Charlotte! Quick service and just what we needed

tara K.
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Richard C.
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Stephen S.
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John W.
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Ann B.
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James M.
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Bill D.
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Bobby K.
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Patrick C.
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Charlotte in the office was extremely helpful...I needed to make a change in the drop off location, which she was able to help me with (Leslie in the control center facilitated the change). I appreciate the kindness of Charlotte and Leslie...due to their help, I will chose to use u-haul again for my self-move needs.

Stephen R.
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Customer did not leave a comment.

Brittainy K.
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A little more explanation of how to drive the vehicle. Specifically when to use tow/haul

Frank P.
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Customer did not leave a comment.

Toni M.
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Luisa T.
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Very good service

Shadrick S.
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Customer did not leave a comment.

Scott S.
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Doors on trailer leaked rain water in on contents

Michelle C.
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Very helpful. I would recommend.

No reviews have been submitted for this location.

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