double charged my card for 92.32, which put me over the limit,, with more charges,, Great Service!
Kateri K.
Customer Reviews for West York Agway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always rent my U HAUL vehicles here. Staff is very pleasant and helpful. I will continue to return here as long as I live in the area. 10 out of 10 rating for these folks. I've rented a few times from them and never had and issue.
RICHARD R.The agway staff are always excellent 💪💪
JARED F.Hours are not convenient and the online process for getting a truck is terrible and leaves a lot to be desired!!!
Gilberto A.Incredibly helpful. Kind. Knowledgeable
Jen P.Great location excellent service!
james C.Very friendly and personable
Geoffrey B.Friendly and helpful
veerasammy C.To take the pickup off the advertising if not available at some locations.
jacklyn A.I got screwd over over not once but twice by yall that's not right to a buisness owner at all....
daniel K.Nothing at all excellent experience and service
Charles M.good staff
James A.The equipment was ready as scheduled and the pickup and return process was quick and easy. The staff was very helpful.
Richard S.Did not deal with this location directly, I did everything on the app. The issue I had was with the app/pick up. I had to come back THREE different times to try to pick up over two days. Had to move my reservation each time. Every time I went to try to pick up, I would get errors when attempting to check in, and the people that called my wife to verify my identity were very rude. The pick up process as a whole was very very frustrating and quite honestly rediculous. If using the app to pick up is going to be this difficult, it shouldn't be offered as an option. I had to take an additional day off of work to come in the following day to pick up the rental and lost a day of moving time. Very unhappy and disappointed with my experience.
Zachary M.I was truly satisfied with the U-haul up and down the road it's in good condition he had no problem thank you for your service
patrisha J.Overall great job and a friendly, thorough customer service experience!
JOSEPH H.great service. very friendly. very helpful.
Randall Z.Was charged $7.56 for ????? at drop off Why?
Michael B.Best Uhaul location in York, Pa. Always on the ball and come through for all our rental needs 🙌
JARED F.I had a really good experience with the whole process fast service professional counter person
PAUL B.They give truck to someone in my name I didn't give permission
Raul G.Fast, friendly service. Excellent uhaul dealer. Will recommend to everyone 👍
JARED F.This location was excellent! Noah helped us and he made sure we knew clearly how to handle drop off after hours and made sure equipment was in satisfactory condition before leaving with the truck. However, I will say the Uhaul app which I was told to download is a nightmare. Even after chatting online with a service rep, my order never was attached to the app. I asked that furniture pads and a furniture Dolly be removed from my order and it never was. Please work on the app to make it more intuitive and user friendly.
Ed W.It was a fun family experience. Fast easy with ni problems. Made home safe .
Latisha S.Told the young man when I picked up the truck exactly when I would be bringing it back. He gave me a price which I paid. The next day they're calling me asking when I'm dropping the truck off. They said “Oh well then we have to charge you an extra day.†They said it would be an extra $39 so even though the original salesman misquoted me I wasn't going to argue about the $39. When I got the final bill it was more than twice that so I called. “Welll there's additional fees, taxes bla bla blaâ€. I have no problem paying what I owe but their communication skills and full explanation of costs involved are very poor.
jeffery O.Great customer service. Team at Agway goes above and beyond for all of our Uhaul rental needs. Highly recommend!
JARED F.Excellent group at this location. Best Uhaul dealer in the York area!
JARED F.They all were very nice
harold T.Excellent team at this location, always go above and beyond to provide superior service! This is York's best uhaul location!
JARED F.The staff is very accommodating. Always an excellent experience here!
JARED F.The team at Agway are top notch Uhaul dealers. Definitely my go to for all our rental truck needs. Highly recommend this location!
JARED F.Everything turned out perfect
craig S.Representative was very friendly and helpful.
Lionel W.No issues with location, nor staff. Very friendly and helpful. Issues I have is with U-Haul itself.
Michael B.Staff was really friendly
Gregg Y.Very helpful staff
Brad Z.Extremely helpful when corporate made changes to my drop off plans. Corporate dropped the ball but the folks at Agway made sure I was taken care of. Thanks Agway!
Teresa P.Truck we were given had no oil on the dipstick and we added oil to get it up ourselves. That is a shameful way to treat equipment
Janice W.Ben & Riley were great help.
Jonathan W.Actually, verify that the drop-off site is or will be open on the day of drop off. Since a major U-Haul site was just a few miles away, use it instead of the little sites.
MV R.I wish there was a way to lock the trailer to my hitch besides locking the chains together.
Dennis B.Truck didn't handle well and there was cigarette ash in the cup holders. Pick and drop off were easy, though.
Griffin S.Great service definitely recommend
James K.Very friendly & helpful.
Henry B.