Customer Reviews for West York Agway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West York Agway

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Cos M.
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Customer did not leave a comment.

Brian D.
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Ariel R.
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Lawrence H.
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Anthony G.
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Gina S.
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Daniel G.
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William M.
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greg T.
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All was good

Brent M.
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James C.
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Jessica S.
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After spending over an hour at the location I was signed up for a one way rental that was supposed to include a free month of storage. Upon arrival at the storage location I was informed that the contract would not be honored even though my card was charged for the full amount ($91) for a $29.95 rental, and that it was not uhuals responsibility to adjust the contract or to refund me the overpayment. I subsequently had to find a storage facility on my own and to pay full price out of my pocket. Horrible service and customer support I will not be ever using uhual service again, and I do not recommend this company to anyone.

Daniel S.
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When U-Haul advertises 19.99 it should be close to that price. Over a hundred dollars is bs.

Joseph H.
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Customer did not leave a comment.

alina R.
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Very polite and accommodating!

Cassandra M.
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I want to know why they changed $163.89 and the bill was only S60 paid 89 credit card 11 cash all i got back was 11 cash where my money my bank has been called never refund

Erika L.
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Customer did not leave a comment.

Kevin H.
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Michele P.
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It was slightly below on gas tank and I was charged for the difference. They claimed 3 quarters and it was slightly below. I dive less then 25 and put in 3 gallons. I use u all quit often and am upset with this location

Tyrone L.
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Customer did not leave a comment.

Stanley S.
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Agent told me I was good to go... Agent never left desk and told me to just drop trailer. I dropped trailer and was never checked out, found unauthorized charges to my bank account hours later. Still fighting with bank because no one from uhaul will return my emails.

Thomas B.
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Reduce the sign in procedure. Make it simple so it requires less time to rent.

Ronald S.
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Peter F.
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chris L.
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Tim K.
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Emily B.
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Both gentlemen that I interacted with for pick up and drop off were extremely friendly and professional. I was in and out in no time.

Mary K.
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steven G.
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Excellent- smooth transaction Equipment in good condition even driving down 83 and 695! No problems!!! AAAAA

Salena E.
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Very nice people.

Danielle K.
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There was a crack on the windshield. It was hard to figure out which truck was the truck I rented.. I have to try the key in multiple trucks until I found the right fit. I also had no idea of the lock combination. The return location I was told was not an actual return location, but rather storage.

amanda H.
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Robert S.
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Service was fast and easily accomplished. Definitely a great experience.

Daniel S.
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Nice friendly experience.

don D.
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Jonathon M.
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Kevin G.
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Calvin W.
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Thomas A.
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Julie M.
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Noah that works here was very helpful and took time to explain everything to me even though he was very busy. Great customer service.The inside of the truck was very clean.

Larry F.
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Barry H.
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No complaints at all. Friendly staff

LIZ D.
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lewis S.
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No comment.

JOSEPH B.
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Always a great place to go too.

Curtis C.
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Duane K.
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THOMAS B.
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Craig D.
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THOMAS S.
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Cynthia B.
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Nice selection of equipment, helpful staff!!

Cathleen P.
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Wonderful staff and made a one-way rental so easy!

larry M.
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friendly & good service

joshua K.
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Customer did not leave a comment.

RUSSEL B.
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Very good people to deal with fast service

THOMAS B.
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richard S.
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explain the billing better

louis D.
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N/A

Thomas W.
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Douglas J.
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douglas F.
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Barbara M.
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tiffany W.
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Catherine M R.
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The Uhaul was clean, but the engine had a miss in it. Hence the fuel efficiency sucked. I spent $32.00 just in gas at the average $2.67 per gallon I only got 14 miles to the gallon. I do believe .99 per mile is high cost. $136.00 for me to have the truck for 8.5 hours plus the 32. in gas. I will re think next time The service at the pick up was great, but the basics of rate and maintenance ugh

doug S.
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Only minor snag when picking up was the Uhaul requirment to verify ID via phone call to a friend or spouse. Wife was not avaiable right away to answer phone. Seemed ridiculous. But all worked out.

darlean C.
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The Truck had no air condition Up North it can be ok but utilizing as a one way ... the temperatures were hot So upon our arrival we were both extremely hot, sweaty and it showed by the glossiness of our faces. I paid a fee UHAUL outlined Not to be exhausted from heat I advised the drop off point of the no air Management with authority can review and adjust the credit card for that inconvenience All else the truck did its purpose. Darlean 717-424-9827

Laurin S.
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Brian A.
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The folks there were terrific.

kimberly B.
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Barbara S.
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The guy who helped us was very friendly and helpful. The truck was clean as well....great customer service thanks U-haul :)

mark N.
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Stephen T.
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Joel A.
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This has nothing to do with the pickup location but rather the corporate location. Considering that I reserved my 15' truck almost 4 weeks prior to actually needing it because I knew the holiday weekend was going to be busy I was very disappointed when I was told that the size wanted wasn't going to be at the location I requested, but 30 mins and 20 miles further away, and not until 3 hours after I requested it. Because of time line of my move the best they could offer was a 10' truck - but I was not given any sort of discount since U-haul couldn't come through with my reservation. Had I not found this out less then 24hrs before I move and on a holiday weekend I would have probably cancelled and gone with someone else. I'll definitely be looking to use another rental company in the future.

carl B.
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Everything went smoothly. The young man behind the counter, Noah, was very knowledgeable and very thorough in his duties to make sure I had a safe trip with a 6 x 12 trailer thank you

michael M.
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Great customer service representative

tim R.
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Customer did not leave a comment.

Jorge Z.
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William K.
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I was originally scheduled to drop off at another location but finished early and in a different location. the place I dropped off was very helpful and excepted the change in my itinerary with helpful advice and expertise. Overall a very pleasurable experience!

Steven F.
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Uhaul makes it not user friendly to do the review. It took 20 minutes to get someone to answer the phone. When I did talk to someone they passed me to a supervisor who looked at the goat rope paper trail. The supervisor said the area manager will call me because none of the processes was done correctly . I am being billed $33 more than my original bill. I tried to do the math from the online bill to my credit card bill to the invoice at pick up. Must be new math that does not work on the calculator. It's OK UHaul made money out of their mistakes. Will think twice before using them again. Area manager is going to see what he can do with the charges but no guarantees.

Lynn H.
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Clifford G.
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suzanne D.
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The people were nice but they did not inspect the truck before I took it. It was very dirty and the air conditioning did not work.

Ross H.
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Andrew M.
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Elvin L.
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Fast service and friendly

Adina S.
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THIS location was great. Very helpful....after we had a three hour debacle between our original booking and being saved by the folks at Agway after Pittenger's completely dropped the ball, and Uhaul national was a nightmare. This was supposed to be a 5-6 hour project, including two hours each way to pickup location . It took 12. It was a nightmare and ruined our entire anniversary.

Mark S.
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Customer did not leave a comment.

Nicolas L.
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Drove 600 miles from Michigan to Pennsylvania. The truck was brand-new, and clean. However, once I reached Michigan, I stopped for a moment to visit my mother. When I hopped back into the truck to leave, the truck would not start. I had no electrical power. I was parked on a side street, and left the hazard lights running, so I assumed that the battery was dead. I opened the hood to jump start it, and first realized that the oil cap was sitting inside the hood, not screwed into place. No big deal, I replaced it and continued getting ready to jump start it. When I reached for the battery cables with my jumpers, I realized that the positive battery cable was completely OFF of the terminal! Hence, the reason I had no power. As I put the cable back on the terminal, I realized that NEITHER of the battery cable clamps had been tightened down. If they had popped off while I was going through the mountains, fully loaded, pulling a trailer, I would have lost steering and braking ability, possibly causing an accident and serious injury or death. The inspection process needs to be revised at this station.

steven W.
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Customer did not leave a comment.

Lynette K.
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I didn't know, nor was informed, that the 10' truck did NOT have a ramp. Discovered that it didn't when we were at the moving site w! A dolly full of furniture.

Mark R.
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Customer did not leave a comment.

Charles W.
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patrick B.
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Truck was dirty, not full of gas.

Kristen V.
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No contact with personnel as I did self check in (which was awesome). I called when agway opened and gentleman that answered phone was not familiar with self check in but stated other staff were and would check the truck in some time that day (i was nervous that i didnt compleye self check in right as the app did not update to show the truck being returned until the guys at agway checked it in. But, everything was fine in the end.

Monica W.
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Rose G.
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Friendly. Good service.

Ethel S.
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shawn T.
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Keep up the good service

William B.
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The truck had a "death shake" at 55mph. Unfortunately I did not find this out until I was loaded and half way to destination. It violently swayed all over road and shook so bad that the mirrors would lose position. Not that you could even see anything from Mirrors while they were shaking. I was terrified to drive this but was told I would be charged more if I didn't bring it back. I plan on cancelling payment if a resolution is not made including repairs done on truck to ensure someone else does not have to endure what I did. Also headlights shine to the extreme right. Who inspected this truck and how is it safe to be on road?

Stacey P.
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The place smelled of very dirty rabbit and chicken cages...to the point of gagging.

No reviews have been submitted for this location.

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