Customer Reviews for West York Agway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West York Agway

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Mary K. on

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steven g. on

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Excellent- smooth transaction Equipment in good condition even driving down 83 and 695! No problems!!! AAAAA

Salena E. on

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Very nice people.

Danielle K. on

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There was a crack on the windshield. It was hard to figure out which truck was the truck I rented.. I have to try the key in multiple trucks until I found the right fit. I also had no idea of the lock combination. The return location I was told was not an actual return location, but rather storage.

amanda h. on

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Robert S. on

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Service was fast and easily accomplished. Definitely a great experience.

Daniel S. on

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Nice friendly experience.

don d. on

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Jonathon M. on

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Kevin G. on

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Calvin W. on

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Thomas A. on

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Julie M. on

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Noah that works here was very helpful and took time to explain everything to me even though he was very busy. Great customer service.The inside of the truck was very clean.

Larry F. on

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Barry H. on

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No complaints at all. Friendly staff

LIZ D. on

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lewis s. on

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No comment.

JOSEPH B. on

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Always a great place to go too.

Curtis C. on

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Duane K. on

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THOMAS B. on

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Craig D. on

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THOMAS S. on

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Cynthia B. on

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Nice selection of equipment, helpful staff!!

Cathleen P. on

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Wonderful staff and made a one-way rental so easy!

larry m. on

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friendly & good service

joshua k. on

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RUSSEL B. on

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Very good people to deal with fast service

THOMAS B. on

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richard s. on

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explain the billing better

louis d. on

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N/A

Thomas W. on

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Douglas J. on

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douglas f. on

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Barbara M. on

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tiffany w. on

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Catherine M R. on

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The Uhaul was clean, but the engine had a miss in it. Hence the fuel efficiency sucked. I spent $32.00 just in gas at the average $2.67 per gallon I only got 14 miles to the gallon. I do believe .99 per mile is high cost. $136.00 for me to have the truck for 8.5 hours plus the 32. in gas. I will re think next time The service at the pick up was great, but the basics of rate and maintenance ugh

doug s. on

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Only minor snag when picking up was the Uhaul requirment to verify ID via phone call to a friend or spouse. Wife was not avaiable right away to answer phone. Seemed ridiculous. But all worked out.

darlean c. on

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The Truck had no air condition Up North it can be ok but utilizing as a one way ... the temperatures were hot So upon our arrival we were both extremely hot, sweaty and it showed by the glossiness of our faces. I paid a fee UHAUL outlined Not to be exhausted from heat I advised the drop off point of the no air Management with authority can review and adjust the credit card for that inconvenience All else the truck did its purpose. Darlean 717-424-9827

Laurin S. on

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Brian A. on

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The folks there were terrific.

kimberly b. on

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Barbara S. on

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The guy who helped us was very friendly and helpful. The truck was clean as well....great customer service thanks U-haul :)

mark n. on

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Stephen T. on

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Joel A. on

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This has nothing to do with the pickup location but rather the corporate location. Considering that I reserved my 15' truck almost 4 weeks prior to actually needing it because I knew the holiday weekend was going to be busy I was very disappointed when I was told that the size wanted wasn't going to be at the location I requested, but 30 mins and 20 miles further away, and not until 3 hours after I requested it. Because of time line of my move the best they could offer was a 10' truck - but I was not given any sort of discount since U-haul couldn't come through with my reservation. Had I not found this out less then 24hrs before I move and on a holiday weekend I would have probably cancelled and gone with someone else. I'll definitely be looking to use another rental company in the future.

carl b. on

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Everything went smoothly. The young man behind the counter, Noah, was very knowledgeable and very thorough in his duties to make sure I had a safe trip with a 6 x 12 trailer thank you

michael m. on

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Great customer service representative

tim R. on

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Jorge Z. on

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William K. on

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I was originally scheduled to drop off at another location but finished early and in a different location. the place I dropped off was very helpful and excepted the change in my itinerary with helpful advice and expertise. Overall a very pleasurable experience!

Steven F. on

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Uhaul makes it not user friendly to do the review. It took 20 minutes to get someone to answer the phone. When I did talk to someone they passed me to a supervisor who looked at the goat rope paper trail. The supervisor said the area manager will call me because none of the processes was done correctly . I am being billed $33 more than my original bill. I tried to do the math from the online bill to my credit card bill to the invoice at pick up. Must be new math that does not work on the calculator. It's OK UHaul made money out of their mistakes. Will think twice before using them again. Area manager is going to see what he can do with the charges but no guarantees.

Lynn H. on

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Clifford G. on

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suzanne d. on

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The people were nice but they did not inspect the truck before I took it. It was very dirty and the air conditioning did not work.

Ross H. on

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Andrew M. on

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Elvin L. on

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Fast service and friendly

Adina S. on

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THIS location was great. Very helpful....after we had a three hour debacle between our original booking and being saved by the folks at Agway after Pittenger's completely dropped the ball, and Uhaul national was a nightmare. This was supposed to be a 5-6 hour project, including two hours each way to pickup location . It took 12. It was a nightmare and ruined our entire anniversary.

Mark S. on

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Nicolas L. on

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Drove 600 miles from Michigan to Pennsylvania. The truck was brand-new, and clean. However, once I reached Michigan, I stopped for a moment to visit my mother. When I hopped back into the truck to leave, the truck would not start. I had no electrical power. I was parked on a side street, and left the hazard lights running, so I assumed that the battery was dead. I opened the hood to jump start it, and first realized that the oil cap was sitting inside the hood, not screwed into place. No big deal, I replaced it and continued getting ready to jump start it. When I reached for the battery cables with my jumpers, I realized that the positive battery cable was completely OFF of the terminal! Hence, the reason I had no power. As I put the cable back on the terminal, I realized that NEITHER of the battery cable clamps had been tightened down. If they had popped off while I was going through the mountains, fully loaded, pulling a trailer, I would have lost steering and braking ability, possibly causing an accident and serious injury or death. The inspection process needs to be revised at this station.

steven w. on

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Lynette K. on

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I didn't know, nor was informed, that the 10' truck did NOT have a ramp. Discovered that it didn't when we were at the moving site w! A dolly full of furniture.

Mark R. on

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Charles W. on

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patrick b. on

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Truck was dirty, not full of gas.

Kristen V. on

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No contact with personnel as I did self check in (which was awesome). I called when agway opened and gentleman that answered phone was not familiar with self check in but stated other staff were and would check the truck in some time that day (i was nervous that i didnt compleye self check in right as the app did not update to show the truck being returned until the guys at agway checked it in. But, everything was fine in the end.

Monica W. on

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Rose G. on

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Friendly. Good service.

Ethel S. on

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shawn t. on

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Keep up the good service

William B. on

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The truck had a "death shake" at 55mph. Unfortunately I did not find this out until I was loaded and half way to destination. It violently swayed all over road and shook so bad that the mirrors would lose position. Not that you could even see anything from Mirrors while they were shaking. I was terrified to drive this but was told I would be charged more if I didn't bring it back. I plan on cancelling payment if a resolution is not made including repairs done on truck to ensure someone else does not have to endure what I did. Also headlights shine to the extreme right. Who inspected this truck and how is it safe to be on road?

Stacey P. on

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The place smelled of very dirty rabbit and chicken cages...to the point of gagging.

Eugene W. on

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The online process to pick up before store hours is time consuming and when my husband accidentally turned my phone off while taking a required picture we could not get back to that point in the process. Then when I did a live chat to get help, I stayed my problem, went through several steps to identify myself and THEN the agent asks what the problem was SO I had to go through it again. Overall that took an hour!!! Would not recommend this process. Much easier to deal with a person on sight.

ELLEN R. on

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CHARLES S. on

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NOTHING THIS PLACE WAS POLITE AND HELPFUL

Robert L. on

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Staff was quick and efficient. Location not inviting only because it is a co-op. No signage for vehicle drop-off staging/location.

jalene m. on

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John W. on

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chad l. on

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the van we reserved wasn't available so we were given the 10' truck at the same rate. We really appreciate that. The staff at the Ag Way are great. We'll be renting again in a few days :)

CYNTHIA M. on

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john k. on

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Kurt E. on

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DISPUTE - Please involve Customer Service. My truck (the tow vehicle) broke down in Ashtabula Ohio. I called this West York Agway to tell them that my roundtrip was now impossible. They updated my contract and told me to drop the trailer 2 blocks away at Harley's Service Center (another UHaul agent). They assured me the rental would still not exceed $158. Harley billed me $369!! I am disputing that charge - DOUBLE what Agway told me. I called Harley's and they have no idea how to help. I called 1-800 Uhaul and your rep told me there is a "wrong destination" charge (NOT SHOWN ON MY RECEIPTS!!). She also said THIS form is the only way I can start a billing dispute. WHO WOULD KNOW THAT? Your customer service to agents, and centrally, is not consistent or easy to navigate - and I'm an attorney who helps people with disputes for a living. I will expect to hear from UHaul within a week to correct these charges. Kurt Ehresman, Esq. 717-422-1697

Sara L. on

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Nothing... fantastic customer service; this location was out of the way, however I had spoken with someone from here on the phone and they were very kind and helpful. I wanted to give them my business and would again.

Anthony K. on

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Nygel W. on

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Had a good experience with the actual uhaul and the gentleman who helped me. When i went to return the uhaul on the other hand, the guy had a auestion he had to ask his boss about. Apparently. He didn't put something in the system correctly, so his boss decided it was ok to be a rude dickhead to him in front of a paying customer. I bit my tongue about the whole order but that guys boss needs to find a new job.

ELLEN R. on

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Great service

Jessica B. on

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Maria P. on

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jack r. on

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great customer service

tommi m. on

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Kyle H. on

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WILLIAM B. on

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Friendly quick service.

Alan P. on

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Michelle m. on

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Jeffrey L. on

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michael w. on

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When I previously rented from Uhaul I had a full tank of gas and I would return the truck with a full tank of gas so I would only buy the gas that I used. Now you get a less than a full tank of gas and you have to guess how much gas you're going to use and you don't get reimbursed for the gas you didn't use. I paid an $20.00 for gas I didn't use.

steven h. on

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The sign out front is difficult to see so I missed the location when first looking for it, but it was extremely easy to drop off the vehicle.

Jeremy K. on

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Douglas D. on

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