Customer did not leave a comment.Tyaka M.
Customer Reviews for WeStar Travel Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented a enclosed trailer with a single brake light and zero turn signals. Should not have been legal. Wished I had been pulled over and I wish the officer would have found Uhaul responsible. Dangerous, negligent, and just silly. It's not like I was offered a discount even though the rental service includes the price of upkeep on said trailer. Instead I was rented junk. Never again.Nick D.
I was overcharged !!!!!!!!!!!!Priscilla T.
Customer did not leave a comment.James C.
Because this wasn't my scheduled drop off location and because the location isn't secure (meaning it's not fenced in), I wanted a receipt showing that I had returned the dolly. It seems that the manager is the only person who can print a receipt, and she was unavailable that day. I did get the receipt the next day. Had this been my scheduled drop off location from the beginning it would have been an easy in and out process.Janice B.
Customer did not leave a comment.Jinelle B.
There was still furniture in the truck after I left the premises from previous user.Heston B.
Customer did not leave a comment.Travis P.
I did not request this location, so not optimal (I know why since they had the truck I needed). Truck was not clean so first thing I had to do was clean windshield. On bright side, gas was full, which was nice.Rick D.
Customer did not leave a comment.Johnny B.
Great location! Friendly and helpful staff.Maria V.
I know the place the gas station to drop off place but I asked the lady nice she was polite and everything but overall she told me she would take care of the rest and asked if I needed to sign anything to let her know that I dropped off the truck nice and clean and she was like all don't worry about it I'll take care of the rest and then I got a message about the trucks going to be late to drop off outside I drop it off 2 days before so I guess I sometimes you had that bad experience but it's okay just you hold before soEliseo R.
Customer did not leave a comment.anthony R.
we received very old truck not in good shape, we ordered a 26 ft truck and received a 20 ft truck.BRUCE M.
I'd like it better if all trucks were rented with a full tank of fuel, and returned with a full tank of fuel. This business of trying to match the fuel level is too difficult. I imagine it usually results in the customer leaving more fuel in the tank than was there at check-out, which is probably what you have in mind -- but it makes me feel cheated.David C.
No signs pointing to the office for U-Haul in the back of the truck stop they called her and I waited for about 10 minutes for her to come and look at my trailer where is dropped off told her about no brakes she had more time playing on her phone and wanting to get rid of me and taking care of a person's needs do not recommend U-HaulJoey W.
Customer did not leave a comment.Rufinia S.
Equipment was not ready when I arrived at the designated time in Cowpens SC. The vehicle mileage was incorrect on my contract. Instead of printing a new contract, the clerk scratched out the mileage and wrote over. They didn't have the accessories I ordered, instead substituted, once again without up dating the contract. When I dropped the vehicle this sloppy business practice created a lot of issues and confusion. Although I requested a pick up point within one mile of my loading point, the U-Haul system shifted my pick up point 15 miles out of my way. This added an extra hour to my loading time. I should have insisted on my preferred pick up point that I requested. Beware of inaccurate contract information. Always get an updated print out. NEVER take the word of the clerk that â€œIt's okâ€.Mark B.
While the personnel was friendly, the young lady seemed to have no clue what she was supposed to do regarding the return. In her defense, however, she managed to at least accept the keys and was more helpful than the representatives you have working your phones.Karen H.
If you pick up over weekend and use online check-in, there is NO u-haul representative on-site, and clerks at front desk of plaza are limited in what service they can provide, and the online check-in, will not provide you a key number. It will provide immediately upon arrival with the listing of the size of truck, take a picture or write it down, i.e. J15789. Without number, clerk will not issue key. Took me an extra 45 minutes to obtain truck. Check out online service, excellent, no hassles.Michael B.
To not charge your customers for your mistakesKenny W.
Customer did not leave a comment.lynn F.
Not the fault of this location, but there was a breakdown in communication as to where I was supposed to pick up 5x8 trailer. U-haul rep was very helpful.WARREN K.
The online reservation needs to be corrected or updated. Since they gave me a discount for my inconvenience I won't give a bad reviewSHONDRICA B.
Customer did not leave a comment.Averi C.
Customer did not leave a comment.COREY H.
When a person have a drop off location no one should change it. It was so confusing and uhaul change the destination for drop off. They should keep it the same to stop confusing customer .willie M.
Customer did not leave a comment.Kevin N.
Musunday Cumberland with the traffic center provided excellent customer service. After Ms Cumberland made the needed corrections to my account, the Westar representative called and tried to have the adjustments removed and even after talking with Ms Cumberland she was trying to over charge me.Nadia O.
Customer did not leave a comment.LeAnn P.