Customer Reviews for Westend Storage Inc
(U-Haul Neighborhood Dealer)

529 reviews

600 Main St   Smithfield, VA 23430

(757) 357-4631

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 357-4631

600 Main St
Smithfield, VA 23430

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LADONASTARBUCK R. 
Rating:
5.0

To have more flatbed trailers available to rent.

michelle D. 
Rating:
5.0

John did an excellent job showing me the trailer and hooking up the trailer. He inspected it with me and took pictures for reference. Very friendly place to do business.

Robert S. 
Rating:
4.0

Excellent service and friendly staff.

Lewis L. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Offer flat rate rentals without the mileage cost. Especially on one day local rentals. I live in a rural area where nothing is close by and a one day rental ended up costing me over 100 dollars. Won't do it again.

Jeannette S. 
Rating:
3.0

Customer did not leave a comment.

ANTHONYWINCHELL P. 
Rating:
4.0

Customer did not leave a comment.

ROBYN N. 
Rating:
5.0

Customer did not leave a comment.

Ara C. 
Rating:
3.0

Customer did not leave a comment.

Sebastian C. 
Rating:
5.0

Customer did not leave a comment.

BERNARD J. 
Rating:
5.0

The name of the business listed as the rental operation is not prominently displayed at the location. The business that the rental counter is in is a powersports and tools dealer.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
2.0

Have keys in box at pick up station. Was not able to get my rental when I needed it due to keys not being there.

Marvin B. 
Rating:
5.0

This location did an outstanding job of taking care of us!! Thank you so much!

PATRICIA H. 
Rating:
5.0

Always use Westend for my Uhaul rentals. They are on top of their game. I will continue to use them for my Uhaul needs.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

There is nothing to improve. Everything was excellent upon my visit from beginning to end. Eventhough, I did mobile checkout, it was all perfectly managed.

Antwan T. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Larry went out of his way to get me the rental I was GAURANTEED that wasn't available at his location. In order to meet my needs, larry did not have time to clean the vehicle as it had been dropped off after hours and I showed up in the morning before they opened per agreement with Larry and I.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

OBADIAH S. 
Rating:
5.0

The customer service was second to none! This location has definitely won me as a returning customer. Thanks for going above and beyond; it is greatly appreciated!!

Gerald L. 
Rating:
3.0

I reserved the truck online and opted out of the Safe Move coverage. When I picked up the truck, there was a charge on my reservation for $14 for this coverage. I told the clerk to remove it and he said he would. When I turned in the truck, the charge was still there. The clerk who accepted the truck removed it. Why do you charge people when they opt out??

Laura M. 
Rating:
4.0

Nothing, waited on in a quick manner and they hooked up the trailer to my truck quickly as well.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

LYNELLE H. 
Rating:
5.0

Customer did not leave a comment.

karen A. 
Rating:
5.0

They are very good at what they do ⁷

william N. 
Rating:
5.0

Excellent help and service.

al C. 
Rating:
5.0

The cab of three truck smelled like body odor

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Olfedo W. 
Rating:
5.0

AMAZING customer service. Will always use this location anytime I can. Thank you for an awesome moving experience.

Cainon J. 
Rating:
3.0

Make online return process easier. The location services on my phone would not work; allow to write in address. It was VERY frustrating.

Hubert L. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Get rid of the 155,000+ miles truck. The other two I just rented were great. That one was awful. Staff are very helpful.

Shirley H. 
Rating:
5.0

Nothing at all, good people that work with you and good people to do business with.

Caroline S. 
Rating:
5.0

Outstanding customer service, went above and beyond to help me swap out hitch ball to correct size. Much appreciated! Dave H

David H. 
Rating:
5.0

Truck was ancient, very uncomfortable to drive and all over the road if there were wind gusts, loaded or empty. I was clean in the back, I wiped it down good in the front for Covid. At nearly 160,000 miles, this one needs to be replaced. Last one I had was a dream to drive.

Shirley H. 
Rating:
5.0

The staff were friendly and well mannered. Talked us through everything we needed to know and worked with us to make the pickup and drop off procedure work for our needs.

Jordan S. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY C. 
Rating:
4.0

Customer did not leave a comment.

Mary D. 
Rating:
1.0

Confirm how many days the truck was needed for at pick up location and it took over a week for the drop off location to check in the truck

Johnathan W. 
Rating:
2.0

App did not work, location was closed. Moving pads were not included even though I requested and paid for them. No cell signal. Took 3 phone calls just to make it out of the parking lot. Truck was full of dog hair.

Gabrielle G. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Great service and very friendly! Quick and smooth process!

Michael I. 
Rating:
5.0

Customer service was above excellent

Mykah M. 
Rating:
5.0

Customer did not leave a comment.

jerome C. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Fix online rsvp so can just get keys and go for local mkves

Dale B. 
Rating:
5.0

Keep up the good service.

Louise Y. 
Rating:
3.0

Address specified on your website is not the address of the location. This led us to the wrong location. I reserved the rental for Newport News, about 30 minutes away. This change was not communicated, other than in the online check in. Desk agent was not wearing a mask, yet entry sign stated masks required. Moving blankets included, but not ordered. insurance included but not ordered.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Great job!

Diego R. 
Rating:
5.0

N/a

charles H. 
Rating:
3.0

Since did online enrollment, actual pick up and check out time should be minimal, it was 15 min.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Very helpful and helped me get just what I needed

Heather F. 
Rating:
5.0

Customer did not leave a comment.

Ethel J. 
Rating:
5.0

Everyone there was friendly and professional, easy pickup and drop off, they also provided good trailering advice, especially for my tow vehicle.

William F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

customer service was great at this location when I went and picked up the u-haul.

Abbie S. 
Rating:
5.0

The rental customer service representative, Larry Rowland did a Great job Communicating and Explaining everything to us. We will use that location for our future needs. All went Good.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

JILL R. 
Rating:
5.0

Always rent here. Great service made easy.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Larry was GREAT and the location was easy as was the process. The “mom's attic” leaked in a rain storm and saturated about 20 boxes. Not pleased with that given the boxes will likely have mold now and several cookbooks was now trash.

tina W. 
Rating:
5.0

Nothing they were awesome

Monai M. 
Rating:
5.0

It took 20 minutes get rent a vehicle. Too long to wait.

brian L. 
Rating:
5.0

Best phone call to answer our questions This is a drop off location. Easy and clean area to leave the truck.

KIMBERLY L. 
Rating:
5.0

super friendly, helpful. Will use again!!!

James F. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Nothing at all- Customer Service #1

Duane D. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Keep up the same friendly service.

ron C. 
Rating:
5.0

The gentleman at the front desk was great! His customer was excellent. My overall Uhaul experience exceeded my expectations!

yolonda J. 
Rating:
3.0

Bigger trucks need cruise control and more miles allowed for one way rentals

Robert G. 
Rating:
4.0

The salespeople were exceptionally kind. There was a miss-communication over whether I wanted the additional insurance ($14). That was a little frustrating, so I need to read the very fine-print more closely next time. Also, I wish a moving van was available at this location.

Jason M. 
Rating:
5.0

this location was fast, friendly and very helpful. had all the boxes I needed and more.

ARmaZLO S. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

great service!

bonnie J. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

It's all about the dealer. This dealer was AAA!

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Everything was great!!

dennis J. 
Rating:
5.0

Easy drop off, even after working hours. Followed up with them at 8am the next day. Everything was taken care of!

Joe G. 
Rating:
3.0

They charged for two dollies but we didn't receive either.

Brooks G. 
Rating:
5.0

Terrific service, I will use this location for all my moving needs, packing supplies and boxes.

raymond T. 
Rating:
3.0

Customer did not leave a comment.

paula S. 
Rating:
2.0

I got charged $25 cleaning fee when the truck was returned clean. I got charged gas fee when I returned the truck with the same amount of gas when I rented it.

Neil M. 
Rating:
5.0

speedy check out and fun to drive

bessie H. 
Rating:
5.0

Nothing at this time at this location. Excellent customer service.

BERNARD J. 
Rating:
5.0

Great truck, no issues , thanks for the extra day to unload without issue.

Kevin K. 
Rating:
5.0

Unmatched customer service! I would go out of my way to rent from this location again! Thank you

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

Shirley H. 
No reviews have been submitted for this location.

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