Customer did not leave a comment.
Richard C
Customer Reviews for Westend Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to rent from. Fantastic customer service.
PAUL SThe Rental Agent was very friendly, knowledgeable, and helpful!
James PInstall Jack's on trailer tongue would be only improvement. Ricki was a very good saleswoman she was very polite and knowledgeable.
Ricky LIt was truly a good experience from the start to the finish. Everything was really easy and the owners were really nice and helpful.
Katherine AVery pleased. Ricky is awesome in the Smithfield location. Nice personality and good to work with!!!!!
karen aI have rented from them multiple times. Great people; great experience.
Paul SHelpful. Easy process
Eric WNo improvement needed. Everything satisfactory.
James JPeople were extremely helpful and courteous.
Eric BThe alignment needs to be done on the vehicle. The steering was a job in driving the vehicle.
Lisa CExcellent service
Eugene MExcellent in every way
Joe MProfessional and friendly!
Paul SVery friendly and helpful. No issues.
Scott CGet more uhaul trucks.
MICHELLE RThey could post some signage so you could make sure you’re leaving the equipment in the correct physical location.
David SNA
JOHN LRickie is always very pleasant to work with when making my reservation. At pick, she ensures everything is ready. Larry and his team are very helpful with the hook up and making sure the trailer is connected and working properly for my trip. Thanks to all
bryan wAlways a great experience dealing with this location.
Harry HHad to go back in twice after checking the vehicle over. 1 time for dirty bed 1 time for only 1/2 half tank of gas when they told me it was full.
John MOur experience at your UHaul store on Main St in Smithfield, VA was GREAT!! Rickie was friendly, efficient and very flexible with adjusting our order. I would DEFFINETLY recommend that store to anyone I hear needing to rent any kind of a truck, van or trailor. Thank you.
Marianne SThe employees were amazing! But i don’t know what happened but our drop off location was changed without our knowledge when we were told it was kept the same as we initially had it!
Anna CLady was super nice Helped me out a lot She had to call U-Haul and get it all squared away She was great But the overall experience sucked
JEFFREY EGreat location for pickup and drop-off both. This particular truck had comfortable seats. However, the steering wheel had so much play in it that it was not fun to drive in heavy traffic. Ran great and easy to get ramp in and out. Trucks are always nice and clean from this location. Rented several from here and highly recommend.
Shirley HThe trailer was maintained and functioned very well for my needs. However, the deck inside was a little dirty. No worries though. I just laid moving blankets down to protect my stuff.
Frank DNo additional comments.
Mark LRickie was awesome! Very helpful and the staff really was professional, courteous and accommodating- I would go there again and again!! Dennis Donato
Dennis DThis location at the best customer service, and the most help with any location I have rented from. Kudos to the Smithfield Main Street location!
Tom PThe staff here are very accommodating and helpful every time I go. Highly recommend this company!
Eric LTo U-Haul corporate! Have equipment where it is needed not 35 miles away. Your reservation system is underhanded and misleading at a very stressful time for most people shane on you! Will never recommend U-Haul.
JOHNCHARLES YMake sure the truck is full of gas to start with.
Dan SVery nice and friendly. Answered all our questions and we asked about the return, they gave us 3 locations near our home and said we could take it to any of them.
BARRY Nfriendly, helpful staff
David HVery friendly staff.
Jerry WCourteous, friendly and professional staff. Thank you for great service.
David GI’m very happy with the Uhaull
Talgat IThe location was excellent the website is substandard. The practice of continually moving renters to other locations is not acceptable. There should be an effort to accurately represent the available stock at each location to allow renters to select the stock on hand. I would rather adjust the trailer size than the move the pickup location an hour away.
Kevin BOutstanding service!
James JWhy is your company so hit and miss with things. You set up this 24/7 pick up drop off. It saves you money in long run. Never email paid invoice ever.
PETER MEverything was great, very good service and nice truck. The move went flawlessly!
Jerry WNothing! Riki made check out go smoothly. The trailer functioned flawlessly and the return was a breaze. Power House Equipment in Smithfield, VA is the place to go!!! Thanks.
bryan wNever been there, don’t know where it is
donald sI really liked renting with this location. Very understanding folks, I will try to use them anytime I need a trailer
JACOB SALL WENT VERY WELL, THANK YOU RYAN YOU WERE WONDERFUL. BLESSINGS
michael jNot bad at all.
David SService was great and the staff was very kind and helpful.
Michael PNothing- first class experience from phone call to reservation to drop off. THANK YOU!
KEVIN GYou helped me!
ANDREW CEverything was great
Brian H