Great experience.
Barbara W
Customer Reviews for Westend Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customers service
MICHAEL BI had a wonderful experience with U Haul. The people at the Smithfield location were wonderful and had just the perfect truck for my needs. They were pleasant to deal with and I would certainly recommend them to a friend. My experience could not have been better.
Ann LExcellent customer service
JULIE BVery convenient location.
TIMOTHY WGreat customer service!
Kathleen MThe owners are amazing at this Smithfield location. I have rented from them many times. I would highly recommend anyone to go here. They make you feel like home. Thank you for you outstanding service.
AMir RRicky was most helpful and saved the day. The previous location I tried to rent a truck from didn’t have the truck I requested a week in advance.
Bryan HIssue trucks appropriate to the terrain.
Loretta FExcellent customer service. Quick hook up and I was on the road. This will be my rental go to spot.
Dan NWe returned after hours. Cannot speak to the inside of the location or personnel accurately. The process was easy.
SHANNON MVery professional operation
Michael LThis location was quick and easy to pick up my trailer. Especially when I had to make a quick reservation for the trailer. This was not my initial pick up location which no one was there that could help me with my reservation. I called uHaul and redirected me to this location.
Robert KThese folks were also very friendly and very efficient!
Ralph GExcellent customer service. Very friendly and helpful.
Bryan JProfessional, knowledgeable and courteous
Raymond DN/A
John CSmooth pick up and drop off. No issues, great uhaul team
JULIE WExcellent, smooth customer service!
Kathleen MThey were awesome!!
Kathie HEasy folks to deal with, good truck!
Kevin GEasy to rent. Easy to drive. Clean truck. Highly recommend.
Nancy SIt was a fast and good experience. The young lady that helped me was very helpful and fast.
David MWestend Storage did great and we are very happy with the Uhaul experience.
Thomas BLOVE this Powerhouse location in Smithfield. Super friendly and helpful team there as I've rented several times with them. HIGHLY recommend!
KEVINEDWARD GThis location did not have tow hitches in stock and my husband had to drive to a location twice to get one as the U-Haul representative didn’t inform him of the correct hitch to purchase. We also had to sweep out the trailer before we could use it. Otherwise this location was great.
William REasy process
Sharon GI found quite a bit of trash in the truck and it could have used a good wipe down before letting us rent it.
canaan dI enjoyed how nice the employees were and how welcoming the atmosphere was the moment I walked in
Charlene JVery polite people 💯 recommended 👌
JORGE BThis was probably one of the best locations you have.
Walter WIts always been a nice experience every time I've done a rental. Rickie is very helpful and goes the extra step to ensure the rental goes smoothly.
bryan wExcellent customer service, quick and efficient checkin and return, very accommodating to situations
Pamela FAlways like using my hometown store for uhaul products. i don’t mind paying more for mileage rather than renting closer to where I need the vehicle.
Scott CNothing. Everything went smoothly!!
Laurence SGreat service and accurate/clean equipment
WILBERT TGreat place to rent from. Fantastic customer service.
PAUL SThe Rental Agent was very friendly, knowledgeable, and helpful!
James PInstall Jack's on trailer tongue would be only improvement. Ricki was a very good saleswoman she was very polite and knowledgeable.
Ricky LIt was truly a good experience from the start to the finish. Everything was really easy and the owners were really nice and helpful.
Katherine AVery pleased. Ricky is awesome in the Smithfield location. Nice personality and good to work with!!!!!
karen aI have rented from them multiple times. Great people; great experience.
Paul SHelpful. Easy process
Eric WNo improvement needed. Everything satisfactory.
James JPeople were extremely helpful and courteous.
Eric BThe alignment needs to be done on the vehicle. The steering was a job in driving the vehicle.
Lisa CExcellent service
Eugene MExcellent in every way
Joe MProfessional and friendly!
Paul SVery friendly and helpful. No issues.
Scott CGet more uhaul trucks.
MICHELLE R