I put in my rental locations. The pickup was 50 minutes from my house. Which is 40 minutes past where I needed to use the moving truck. Then I was changed to again due to a lot being full in north shore Boston for the return. Ridiculous after moving all weekend and having to change plans because a location was overbooked. The return took an extra 40 minutes with traffic than the original requested drop off. Customer service was zero help. Then on top I was charged $18 for extra miles after I was told the miles would be increased. Would not use this service again. Terrible customer service.
Andrew C
Customer Reviews for Western Mass Storage Solution
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.