Customer did not leave a comment.jarrett M.
Westfall Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.George W.
GPS does not have their address correct yet. Had to ask. Return was super easy!ELLEN B.
Customer did not leave a comment.ryan P.
Customer did not leave a comment.PAMELA M.
Really difficult to work the 24/7 Truck app online. I am young with a smart phone and there were a lot of technical difficulties with no human around to help.Charles P.
Customer did not leave a comment.John B.
Customer did not leave a comment.John A.
Workers did not know how to process the order.gene M.
Customer did not leave a comment.Justen S.
I would like my 100.00 deposit back.. I know that might not sound like a lot of money to some, but it is to me.. At the drop off, there was no one representing Uhaul, and no one in whom I could speak to.. This absentee management style is kinda disappointing..SHAUN J.
Customer did not leave a comment.SARAH Y.
Customer did not leave a comment.ANITA D.
Customer did not leave a comment.Ferlin M.
Customer did not leave a comment.Thomas N.
Travis was great!!DIANNA V.
Customer did not leave a comment.Scott M.
Well run, professional. Great experienceJOHN G.
Very friendly & helpful staff. They made the equipment return process painless & enjoyable.James R.
Customer did not leave a comment.Mark I.
Customer did not leave a comment.Reuben M.
Customer did not leave a comment.Susan O.
Nothing reallyRONALD Z.
The floors in the front could have been a little cleaner, but all was great with the truck.Courtney M.
This location was not communicative either. When talking with them, they were short and didn't make me feel secure that everything was process correctly.Dru S.
Customer did not leave a comment.Angela P.
Nothing, well done. Positive experienceJOHN G.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Judy H.
Customer did not leave a comment.Deborah I.
Very helpful and did everything possible to be accommodating and convenient.Dan H.
Customer did not leave a comment.Kelly J.
Dropped my truck off two weeks ago. Never heard back about my deposit, and I didn't get a chance to talk to anyone. Someone took the keys to the truck and that was it.Steven B.
Uhaul service very disappointing. Over charged for equipment that I did not receive and was forced by the customer service to drive 30 miles outside of my original location and pick up a truck that I originally ordered after they tried to downsize me 2 truck sizes. Then I was told that I would be compensated for the miles that I had to drive out of my way and wasn't in the end. Service light came on during transit and had to call the roadside assistance and be delayed hours, they told me they would compensate by giving me 2 additional days to move and then charged me full rate. They informed me my rate would be lowered to $29.95 a day and they did not fulfill that either. Uhaul has such bad customer techs that offer no help when you need it in disputing the charges and the service is very disappointing for the trucks you use that I would never use uhaul again after this experience. Worst service ever!!!Franklin R.
Customer did not leave a comment.ROBERT L.
No signage to let me know that it was a U-Haul drop-off location. I was just above half a tank and drove around for 30 minutes trying to find the location - then had to put more gas in the truck before I turned it in. Employee pulled up as I was looking around (the building was locked) and took the key and said he would park the truck for me - didn't answer any questions but did take the truck. Stopped the next day to look at the mileage on the truck and the person in charge was just short of rude. Would drive out of my way to drop off a U-Haul truck at a different location, even though this is very close to my home.Mary B.
Very cluttered lot, was difficult to hook up to trailor only bc other customers parked in front or close by it.Matthew W.
We dropped off the truck after hours so there was no interaction with anyoneWilliam L.
Customer did not leave a comment.Terri M.
I called on Friday due to conflicting evidence on U-Haulâ€˜s website. I was told by representative to make it a 24/7 reservation for pick up on Saturday. Upon arriving on Saturday the truck was blocked in by a tow truck and In a full parking lot. I was unable to complete the 24/7 check-in. There was a representative at the store even though it was closed. It took an additional 45 minutes to secure my reservation, resubmit credit card, re-sign all paperwork. Then throughout the rest of the reservation the 24/7 information linked up. It took approximately 15 minutes to check out.Christopher B.
Couldn't find anyone at the site, once we did he had to call someone else. The person he called said we were late, which we were not, and had to wait for someone to get there to handle the Uhaul stuff.Richard M.
easy, quick & friendly service, 5 starNICK P.
have the right phone numberchristopher H.
The address I was given to begin with was a closed down business it was really an inconvenience at 11 at night that have to call U-Haul to get another drop off location that was very disappointingALAN D.
person on duty was obnoxiousRonald W.
Customer did not leave a comment.RONALD W.
Really nice guys I had a really good experienceJason S.
Excellent, helpful people at this location.David C.
Everything went super smooth.Eric U.
Didn't have the appliances dolly we needed a oh well sorry attitude. Was putting chewing tobacco in his mouth and spitting in a bottle while waiting on us. Had to drive 20 minutes each way to get a dolly. And was at the uhaul for 1 1/2 hours. Put us about 2 1/2 hours behind. The customer service was horrible. Also still waiting for final bill they had the milage off by 30,000 miles.Michael H.
Hard to get to. Not impressedDaniel M.
You charged me 2 day rental for a 22 hour rentalDoug B.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Barbara M.
Scheduled for pick up at 9 AM.....no one around! Found a mechanic who found someone who had to call someone to tell him over the phone how to fill out info. Finally, mgr. shows up....has to redo everything. Left location 45 minutes later. BTW... this was not the location I onlined for. Received text it had changed....to call to confirm. No one ever answered the phone. Didn't know if I was going to the right place or not. I was irritated because I had a schedule to meet!Johney G.
Customer did not leave a comment.rhonda B.
Customer did not leave a comment.Michael C.
Windshield hand a huge crack in it. And windshield wipers didn't work very well, seemed old.Dillon M.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.Heather M.
The guy that ran the business was not the owner. Every other word he said was f - - - he couldn't get the computer working. He had to call someone. My husband had reserved the trailer. It took half hr to get it. We had gotten there a little before 9 am. He was not going to help us until he made a call to a lazy employee to see if he was coming to work. When we finally got hooked up he acted put out that he had to help. He kept telling my husband to make sure the trailer is clean when it comes back. We brought it back at 10:30 noon deadline. The gate was locked. So my husband had to walk around the building and tell them the trailer was back. We had to unhook it ourselves and those trailers aren't light. Also it did have plenty of protective blankets. But they were in a big tangled bunch. I know the owners I hope their rude employee isn't a relative. We won't go back.merwin G.
Customer did not leave a comment.Barbara M.
Got to the shop to pick up a trailor at 9 am was told give use about 25 min then 1 hr later they said 5 min away so someone could check me out then at 1030 was told the guy to check me out was on his way in finally get tailor and the light cord was broke had to ask for it to be fixed them finally got to leave about 1115 used trailor about 2 hrs was back at shop to drop it off spent another 15 min letting them check me out $58 for a trailor that lights wasnt working on wow what a day would not recommend this place for rental will pick up mine in parkersburg or anywhere else next timeBrian P.
I brought the truck back after they had closed.Curt S.
Customer did not leave a comment.Elaine M.