I received a call the night before asking if I could switch pick up locations and would receive extra miles if I agreed. I agreed as long as I can pickup the truck at 8am. I arrived to Westford Auto Sales for my 8am pickup. This is one of those rundown used car lots trying to make a buck any which way they can and all the trucks are in the back under the trees at the edge of the lot. I tried three doors and called the number on the sign outside, but no one answered. I finally got a call back from the lady running the operation around 830. She told me she had to take her kid to school and there is no office or front desk clerk to complete my pickup. She stated everything is done through the app. So i attempted to complete the pick up through the app, but received a message that the clerk at the front desk would complete my pickup. Needless to say that would not be happening. When i called the lady about the message, she gave me the lock combo so i could access the keys for the truck. I told her the app said someone in the office would have to complete my pickup process, and she said oh I am going to have to sign for you on the app on her computer. I told her she did not have authorization to sign for me. I took the truck and completed my move. I took before pictures, because the truck was a mess. The front upper corner of the shelf was dented and had a hole, and there was dirt all over the floor of the truck. The entire truck smelled of mildew or mold as if they had moved a bunch of plants before, or the trees where the trucks were parked were getting into the wholes in the body. Either way it was a mess. I returned the truck in less than 12 hours to a different location and the app charged me an extra $42 for mileage and gas. I never received the extra mileage I was promised. When i called Westford to correct these issues, the same lady told me i was lucky she didn't report the truck stolen. I was refunded the extra charge from the drop off location, but have not received any callback from the regional manager. I placed a concern through uhaul who has considered my concerned resolved, which does not make much sense to me. THE BEST PART IS SO MANY SCUMBAGS HAVE RETURNED TRUCKS DAMAGED THAT UHAUL NOW FORCES THE $15 SAFE MOVE CHARGE OR YOU HAVE TO MODIFY YOUR INSURANCE TO COVER EVERYTHING. THE LADY AT WESTFORD OBVIOUSLY COMPLETED MY CHECK IN WITHOUT APPROVAL AND CHARGED ME FOR THE SAFE MOVE WITHOUT EXPLANATION. BUYER BEWARE.
SAMANTHA J
Customer Reviews for Westford Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful and convenient.
Thomas PThere was no 2 wheeler or moving blankets that I requested. No one was at the location. Had to do everything via app. How to get into van was very difficult and not clearly marked. It took me an hour and several callls to uhaul to get into the van. Painful experience!
Diane REverything was done remotes and mameuvering the very slow website was horrendous. I will be renting in person from now on.
Carolyn IEasy but business was closed
Kelvin DNot well lit, not well plowed. Not sure I dropped the key off in the right spot. App for check out was terrible. Needed to utilize chat feature to even confirm that the drop off was registered.
Kerry WThe process of mobile pick up and drop off could be more user friendly/ smoother. The live chat did work well.
Mohan JMake the pick process easier. It takes so long to finish the pick up and return. It shouldn’t take this long with all the technology we now.
Ibrahim AYa did fine!
Jason SI did not interact with anyone at this location as the drop off was outside of working hours.
Tomasz PBest
Ezechias PTrailer lock sticks. Add-on equipment wasn’t in the trailer. Location “open” times weren’t accurate.
rhatia mWhen I make a reservation that includes moving blankets, I fully expect them to be in the truck when I pick it up. I wouldn't pay for them if I didn't need them, so when they are not included as expected it puts me in a real bind. This is the second time this has happened: I have now learned that I cannot trust UHaul to provide everything I have reserved.
INSA WNo one was at the location. I was not provided the necessary instructions and code to access the truck. Fortunately, someone at the general number was able to assist. It took almost an hour to go through this process. The cab of the truck, had not been cleaned and did not smell so good.
ANNEMARIE VCouldn’t use self check in had to call U-Haul and George put back on lock without us knowing
Adrienne PThe place was small, unattended and dirty.
Philip DThe pick up process was very difficult and took 30 minutes as there was no one on site to help us. When we called the number we were given, it seemed we were bothering them and were told just to follow the online instructions. We were late to our destination because the process took so long.
Steven PCheck the vehicles with additional rigor, such as driver’s side door.
Adam SWere the personnel helpful question was not functioning properly.
Aubrey C