App only experience is poor, the app is extremely clunky and when I initially picked this location there was an option for counter/desk pick up which is why I choose it. That was misleading and annoying since this is not my first time using UHaul's app and I try to avoid it when I can. Also all the trucks are packed very tightly I'm not sure I could have returned it well if I was alone and needed to back into the spot. There should be a better return function, especially if customers are going to park their cars in between the uhauls as well adding extra liability!
James J
Westford Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westford, MA 01886
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Customer Reviews
- 3.5 Average Customer Rating
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There was literally 36 miles until empty in the vehicle. I had to get gas before I even went to pick up the stuff I needed to get. That was disappointing.
Todd FThe vehicle was covered in snow from a recent storms. The parking space for the vehicle was not cleared. When I arrived to the site, I had to spend time clearing the vehicle and shoveling it out from the parking spaces, which was very frustrating and not clearly communicated.
Matthew DI don’t see why people rate this location so poorly. It was a great experience. Everything made sense and worked out perfectly. Just need to use the app. The rental (10ft Truck) was great, clean, and had no issues
Vincent MThere were several issues. First of all, the day before our rental (which we had reserved a month in advance) we were switched from our local UHaul to one close to 10 miles away. This added to the length of the day and our mileage (which we then got charged for). The Uhaul where we picked up was unmanned, and it took us several tries to get the lock to work to get at the keys. The van was completely surrounded by ice and my husband fell down hard as he was trying to climb into the drivers seat. The trucks should really be parked in an area that has been de-iced. The truck itself was fine, clean on the inside and there were no issues driving it.
Heather G