Customer Reviews for Westlake Indoor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westlake Indoor Self Storage

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CAROL M. | Overall Experience |
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We had a great experience over the years. The facility was always clean and secure. The staff was always friendly, informative and knowledgeable. Thank you

CECILIO C.
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Need some visible signs to locate the office. The office is well hidden

William M.
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Counter person needs wear a mask when a customer enters office.

mark E.
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Improve store signage.

Brian G.
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quicker check-in the following day. dropped off overnight

ghaassan S.
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Customer did not leave a comment.

craig A.
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Stefanie F.
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TOM F.
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brian K.
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john S.
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Adnan E.
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stacey W.
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Great customer service and easy access in and out of location! Highly recommend!

Mary M.
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Paid more than expected.

Courtney D.
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Van was clean and ready to go. The staff checking me in was very friendly and made the experience go smoothly.

Robert P.
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The vehicle was no clean..a couple of article of clothing was left and it had a very bad smell..I notified the attendant and she apologized..there was another truck there at this time but she said she couldn't rent it to me because it was reserved..I felt she should have offered that truck to me and cleaned the one she first gave me and gave that one to the reserved customer..

craig A.
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Very disappointed that I was told vehicle was on FULL so I need to return it that way----I put 5 gallons of gas in the van but only drove it 13 miles...I should have only put a gallon of gas in----disappointed U-Haul did not reimburse me 10 dollars...I use U-haul all the time... Craig Aulisio

bob C.
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The on site business manager is always a pleasure to work with...competent, organized and professional.

Diane M.
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Very accommodating and quick!

donald K.
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Customer did not leave a comment.

Patrick H.
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Customer did not leave a comment.

John B.
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Chris is a great representative of your team.

Kate S.
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Don't do online check in. Awful experience. Took an hour to get truck. On hold for 20 mins trying to contact someone about truck condition. Need to upload photos, was difficult and website was extremely slow and required verification over and over. Stressful and annoying. Won't do it again. Ever.

Frank C.
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Mobile pick up was painless

diana G.
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Customer did not leave a comment.

Verner M.
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christine I.
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Mary N.
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Barry O.
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When I couldn't get your app to work after many tries with and without help from tech support, the girl I talked to on the phone said she would credit me $50 towards the rental for all the trouble I had. When I turned the truck in and when I received the final bill, there was no credit and I was never told what happened to it.

tom N.
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Friendly and helpful Staff, vehicle in great running condition and everything went smooth.

Rob H.
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Everything was great. Very friendly and professional! I will come again the next time I need a truck.

John W.
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Customer did not leave a comment.

Thomas D.
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Customer did not leave a comment.

Lisa S.
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Better explanation of the location. It is practically underground and hard to find. There are no signs to indicate where it is. The online pick up process is not very smooth. It took almost an hour to get our truck.! It was very disappointing because we paid for 4 hours and only got about 3 hours use. Apparently my drivers license picture wasn't very clear but it took 20 min for this to be communicated to me . I don't recommend the online pick up!

Susan L.
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Very helpful

JEFFREY L.
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The service was professional, friendly, and %110 accommodating to my needs as the UHAUL website did not register my reservation the day before no matter how many times I tried. I've used them before and will continue to use them again and again. Good people!

Margaret J.
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Customer did not leave a comment.

Cory T.
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They were excellent to me. They even called me to tell me the truck had been returned earlier by previous client so I could take earlier

bill M.
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Customer did not leave a comment.

Robert J. H.
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Very Conscientious person at the desk Saturday Moning!

carolyn C.
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Customer did not leave a comment.

Tamer N.
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Painful experience. Requested another van but they said they were all reserved. They were there when I returned mine.

Jeff S.
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Great Cust service. Tough parking. Overall still an A.

heidi S.
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Customer did not leave a comment.

Abdel-Aziz M.
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Paul H.
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Robert P.
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Mitch U.
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Kristen T.
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Customer did not leave a comment.

HENRY H. | Overall Experience |
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Great experience! The only improvement that I would have REALLY appreciated is having a public restroom available. Drugmart is close, but not close enough. Thank you

Tom M.
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I had 3 issues with my experience at U-Haul. 1. The gas tank was at 7/8 full. If I didn't look I would have been out the money to fill it up all the way. 2. We had to park in a garage that was leaking lime. It took me 2 hours on Saturday to clean it off my car. 3. We had the car until 3:00. The U-Haul person texted me to see if I could have it back by 2:00 because she had another person who wanted to rent the van. I busted my butt to get the van back by 2:00. When I asked for a discount she texted back Ha Ha nice try. I would appreciate some compensation for this frustrating and unpleasant experience. If you need to call me my number is 440-655-8201. Thank you. Tom Mullee

james L.
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Customer did not leave a comment.

Jerome R. | Overall Experience |
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outer area looked to be falling apart.

leslee R.
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Kris was wonderful. The van was perfect, easy to drive. Got a Dollie but it wasn't necessary. I had no problem putting packages and furniture in. The side door step was very helpful. I parked in security in the underground area, and did have some lime . Came right off with dawn dish soap. Thanks for everything.

Alice P. | Reservation |
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I did not use the reservation.

Robert S.
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hard to find

RACHEL M. | Overall Experience |
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Water and humidity problems. Even though my unit was away from the main door I still got mold and mildew on my wood furniture.

Anthony T.
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I was overcharged 7 miles I took the van with 2887 miles. But paperwork was written up that I took it with 2880. Find it kind of odd also took a lot more to fill the gas tank because of it.

Susan B.
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Van hadn't been cleaned after last rental - dirty inside. Not the fault of Westlake Infdor Storage, but extended construction means limited access to the area.

Robert J.
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The app was very sluggish and was frustrating to use. Rep did not respond quickly and did not appreciate when she asked me to remove articles of clothing and multiple pictures. I am shy in nature and asking this of me made me uncomfortable. I feel like I wouldn't have been subjected to this strange experience if I I had checked in at the desk in person. App needs some work and sensitivity training.

Karrah M.
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Customer did not leave a comment.

Heather S.
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Awesome service!

david S.
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Customer did not leave a comment.

PAUL M.
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Nolan A.
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Margo A.
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Madeline B.
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Jeff G.
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Lorraine C.
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Alice M.
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Was difficult to find. It appears as though I was charged an extra day. I dropped the van off at 4:57pm. The guy inspected it at 5:03.

Vince P.
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Your customer service rep hung up on me when I had an issue with an incorrect license number in my profile.

Robert V.
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The cargo van sucked up way to much gas. I am so glad I only went 23 miles. When I hit the gas because traffic was coming I could see the gas needle go down. So I tried it again same thing. I would not recommend this vhicale to anyone.

Michael K.
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You can't change the location, which is dark and dank. The van had something dripped onto it but the inside was pretty clean.

MARCUS S.
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Customer did not leave a comment.

Brian P.
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Jose R.
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Van was dirty on the outside. And tire oressure signal was on.

Pisamai I.
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I stop at U Haul Detroit Rd Avon location the front desk so nice she don't have the Van I want she check and reserved at Detroit Rd ,Westlake location for me ,I don't know Westlake location because no sign except the sign to sale the box,the lady so nice .

Dan M.
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Jason did a great job and was very helpful during my u-haul experience!

John T.
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

Nouils T.
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It was very difficult finding this location even using Google maps. The van we rented was filthy inside and out despite it only having 8,517 miles when we picked it up.

ana T.
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Chris at this location assisted me in making my reservation and making sure I had everything I needed for my move. She was excellent. Thanks Chris!

Michael M.
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N/A

Jaina A.
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Customer did not leave a comment.

john M.
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Customer did not leave a comment.

Brian G.
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The area is underground and dark. It should be lighted better.

Jessica P.
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Impossible to find. We had to go into the drug mart to locate the place. I had to call someone once we arrived to get the process started. We lost an hour of our rental time dealing with all of this.

cathy V.
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It is a dark hidden location. There were huge stains on the van. Something from the building had leaked on the van and dripped down. I had the van back and then received an email and phone call stating it was not returned.

Thomas R.
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Correct the issues listed below: *The U-Haul office was supposed to be open at 10 a.m. so that I could physically close out the paperwork. No one was there at that time. *The final receipt (I received via email) was higher than what I initially paid. *Truck was dirty inside and out. Ugly grey streaks covered the van. The reason for the steaks was that water leaches through the concrete ceiling during rainstorms and deposits the streaks of concrete. I actually had to use a razor blade to scrape the streaks from the windshield as soap and water was ineffective. *Personal papers from a previous renter was left in the van.

Dwayne P.
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Customer did not leave a comment.

Kathy R.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

Aimee B.
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Well, not sure if it was the location, or UHAUL for the most important stuff....the mobile system to obtain the vehicle 24/7 just is not working yet....admittedly by the half dozen people at UHAUL I spoke with. Enough said about that. Nice new van picked up, however the storage location had a leak in the roof that put a major stain on the windshield (it literally covered the passenger half). I spent 20 minutes getting it almost off. The location and UHAUL did not know how to advise me on the protocol for pickup and return, which was quite a stress. All in all, get things together before a program (24/7 pickup and mobile communication) are implemented. ....and have your locations inspect, clean, and set the clocks at least on the vehicles.

Michael M.
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The employee was friendly and excellent. It was just a great experience. If we need a Uhaul, we will be back.

No reviews have been submitted for this location.

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