Customer Reviews for Westlake Indoor Self Storage
(U-Haul Neighborhood Dealer)

226 reviews

27310 Detroit Rd   Westlake, OH 44145

(440) 331-3950

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 331-3950

27310 Detroit Rd
Westlake, OH 44145

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The online check in is slow and tedious. It took me an extra 20 mins to get the keys due to waiting to be approved.

ROSS P 
Rating:
5.0

The self check in never works for me!

Levi S 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Everything was great! Chris , the lady in the office was wonderful. You should try to hire more people like her👍😊

George J 
Rating:
5.0

the service was great

Al M 
Rating:
2.0

The app experience was not good.

Lawrence C 
Rating:
5.0

Customer did not leave a comment.

ARON H 
Rating:
5.0

Really nothing great experience

jay m 
Rating:
5.0

Customer did not leave a comment.

Levi S 
Rating:
5.0

Customer did not leave a comment.

Willard F 
Rating:
5.0

Your agent was very helpful and professional. This was a quick, precise and easy way to rent a vehicle. Thanks you made the day less stressful. ~

Dennis M 
Rating:
5.0

Excellent total service over the last 10 years

HENRY U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

service was excellent

Al M 
Rating:
2.0

For self service, cell service is limited under the garage deck. The location is not clearly marked. Google maps directs you to the Drug Mart in the area..the entrance is off Dover Center instead of Detroit.

Maureen H 
Rating:
5.0

Check In went Great with Helpful Staff member, No Gimmick's or Surprise's, or Hidden Fee's.

Douglas B  |  Reservation 
Rating:
3.0

There was no AC in the van and it was hot

Sam S 
Rating:
2.0

Improve the check in process and your website/app. Took 50 minutes of our rental time to check in because both the app and the website kept glitching.

Taylor W 
Rating:
5.0

Was able to rent van with only 1 day notice. Chris was very kind and helpful. I will definitely be back because everything was easy and professional !

annie g 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Everything was great, would use this location again!!

Regan B 
Rating:
5.0

Customer did not leave a comment.

miranda f 
Rating:
4.0

It’s a bit difficult to find the location. No real clear signage from the street. The rest of the experience was great

Tim B 
Rating:
5.0

Customer did not leave a comment.

Patrick R 
Rating:
1.0

I walked up to the location to reserve a truck for 3:00 PM and the lady put the truck down for 1:30pm. I said I would return at 3:00 to pick it up. I realized at 2:45 pm that I had no help to move my things and came back to change the reservation to 9:00 am she said she could not change the reservation. So I picked the vehicle up at 9:00 am and had it back by 1:30 not because I was finished moving but because the lady put the wrong time on the contract and I didn’t want to be late and charge a whole day fee because she didn’t make the reservation as I requested when I came to the UhAul rental so no this wasn’t a good experience or customer service.

Monica M 
Rating:
5.0

Customer did not leave a comment.

patrick R 
Rating:
5.0

Customer did not leave a comment.

Susan R 
Rating:
4.0

Super customer service !

Richard S 
Rating:
4.0

I think they overstaed my mileage yesterday. tried to call around 215pm, but nobody answered

Susan R 
Rating:
5.0

Customer did not leave a comment.

Darlene A 
Rating:
5.0

Everything went seamlessly. The lady working there is always pleasant and made things easy.

SHAWN M 
Rating:
3.0

Customer did not leave a comment.

Thomas L 
Rating:
4.0

Customer did not leave a comment.

Ashley H 
Rating:
5.0

I have rented from this location multiple times. Chris always makes the process easy and efficient. She is friendly, courteous and professional always! The Westlake location is where I will always rent from!

todd r 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Paula C 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

The representatives are always so friendly and professional.

todd r 
Rating:
5.0

Customer did not leave a comment.

Samer N 
Rating:
5.0

U-Haul made a stressful move manageable. Chris (in the office) was kind, understanding, and professional. I’d highly recommend this location.

Elizabeth B 
Rating:
3.0

Chris was extremely helpful and terrific

joe s 
Rating:
5.0

Customer did not leave a comment.

Aric K 
Rating:
4.0

Customer did not leave a comment.

Jamie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shabhab C 
Rating:
5.0

The service at that location is wonderful So helpful Made a stressful move, much easier and more pleasant because the lady at the desk ( westlake location) was so kind and helpful

maria s 
Rating:
5.0

Great service from Christine.

MARIO Q 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

I had a great experience at the Westlake Storage Facility. Everything was top notch - the cleanlines of the facility, the staff, and the value provided . I highly recommend the facility.

Robert R  |  Overall Experience 
Rating:
5.0

I picked up the van keys around 2:30 p.m. Didn't use it until around 7:30 p.m. My link to report any damage on the vehicle had already expired.

judy c 
Rating:
5.0

Customer did not leave a comment.

Frederick H 
Rating:
5.0

Customer did not leave a comment.

Amber T 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G 
Rating:
5.0

Friendly staff, pleasant experience!

Brian P 
Rating:
3.0

This location is unclear there could be more signage for customers to locate it. The drivers license and referral portion of the pick up procedure could be done ahead of time to arrival.

Micayla R 
Rating:
5.0

Customer did not leave a comment.

Zeynel A 
Rating:
5.0

Customer did not leave a comment.

brandy b 
Rating:
5.0

Customer did not leave a comment.

Cynthia S 
Rating:
3.0

No signs out front showing where to go. Should be a U-Haul sign. I drove around for awhile looking for it. Also I had to submit 2 references this time. I’ve never had to do this before. I picked up the van after 10pm when everyone is in bed. They still wanted to call 2 people or else I would be denied. What’s the point of offering a 24 hour service if you’re requiring to call references that late?? Meanwhile I was standing outside alone in the cold for 45 minutes until someone picked up. TOTALLY UNACCEPTABLE! Good thing I was not mugged..

Darin E 
Rating:
5.0

Customer did not leave a comment.

Mark D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La-Ani S 
Rating:
5.0

Customer did not leave a comment.

Leslie T 
Rating:
5.0

Very easy and great customer service. The woman working the desk for both pick-up and drop-off was incredibly nice and helpful.

SHAWN M 
Rating:
3.0

The truck was not ready for the online check in and I had to wait for the employee to return and check me in manually. Ended up not being a huge deal but would have preferred that my key was in a lock box ready for online check in, as I had requested.

Andrew R 
Rating:
5.0

Customer did not leave a comment.

Tom D 
Rating:
5.0

Everything was perfect :)

sharman s 
Rating:
3.0

There was no signage for U-Haul at the building. It was underneath an overpass and difficult to find.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Caryn H 
Rating:
5.0

Customer did not leave a comment.

BECKY M 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Chris was wonderful and extremely accommodating. We were done in a matter of minutes and on our way. This place was highly recommended by a new neighbor and it is highly recommended by us.

DOINA P 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Excellent service. I will definitely use again and recommend to my friends.

ginnette J 
Rating:
5.0

The customer service person at the Westlake, Ohio location was efficient , firendily and knowledgable.

frank k 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

BRETT J 
Rating:
5.0

I am trying to rent a storage unit there.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Will B 
Rating:
5.0

Everything was ready and in great condition. Dealer was helpful. I recommend this dealer location and using U-Haul.

ROBERT W 
Rating:
5.0

A Great Moving Experience! A Big Thank You to Chris at Westlake Indoor Self Storage!

Kristine S 
Rating:
5.0

Everything went smoothly and perfect

Liza E 
Rating:
5.0

Customer did not leave a comment.

LEONARD D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammad K 
Rating:
4.0

In making the self-service reservation, I was able to request furniture pads. None were included in my self-service rental and I later learned that they are not offered for rentals at this location, which would have been helpful to know -- and not allowable to add -- in advance. This seems like the fault of Uhaul.com more than this location.

Heather C 
Rating:
5.0

Customer did not leave a comment.

Jaime S  |  Overall Experience 
Rating:
5.0

The 9' Cargo Van drove extremely well. Low Mileage, no shimmy's or shakes. Lady at counter was fun and efficient. Probably our best experience with U-Haul in 20-years.

David C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Madchen H 
Rating:
3.0

Customer did not leave a comment.

judy c 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Chris is great, very nice & professional & helpful !!

Craig D 
Rating:
5.0

Christ in the office was wonderful, highly recommend.

Craig D 
Rating:
5.0

Helpful staff and great overall experience

sean m 
Rating:
4.0

No negative comments

NICHOLAS R 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
3.0

The back of the van had not been cleaned prior to my pick up. There was pet (cat) hair [and smell] in the cab and the back section. I had to put a sheet over the passenger seat so it didn't get all over my daughter (who is allergic to cats). If there had been time, I would have taken the van back and gotten another one. It was nasty!

Lynn M 
Rating:
5.0

Customer did not leave a comment.

tim k 
Rating:
5.0

After leaving my things in storage for roughly 4 months (with ownership and myself having the only keys) I finally moved out. I arranged for a moving company to retrieve my things (I hired a moving company so I would not need to miss work). The storage company assured me that they would be there to let the movers in. Day of, the movers called me to inform me that management was not there, and I needed to leave work to let them into the unit. The time ended up costing me a few hundred in extra labor hours. Once the movers unloaded everything into my apartment, I found that I was missing one box - containing two top-end kitchen appliances and a few odds and ends. I have reached out to management multiple times, but they have never responded. At this point, I'm writing it off as a loss - but will never recommend either company again.

John B  |  Overall Experience 
Rating:
5.0

Chris is wonderful!!!! Very easy access and nice that you can park inside while loading/unloading and under the roof while loading/unloading a second vehicle. Nice that you have dollies and carts for our use also. Very clean. I would certainly come back again if I needed storage space. THANK YOU FOR BEING AVAILABLE when we needed you!!!!

Jean K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathleen M 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
2.0

Because this is all done via your phone, this underground location makes it VERY difficult to get a cell signal. If we are to continue to only be able to rent on our phones, better cell service or WiFi needs to be arranged

JOHN G 
Rating:
5.0

Add this location not much the young lady Chris is on top of her game and a pleasure to do business with

Lisa D 
Rating:
5.0

This storage place stole all my furniture. I did not move anything out. They stole my belongings.

Katrina W  |  Overall Experience 
Rating:
4.0

More lighting during all hours in parking area

Jodi N 
Rating:
4.0

Provide a local phone number. This place was hard to find

Thomas E 
Rating:
5.0

Chris was awesome and made the rental experience a breeze! Highly receommend this location.

Robert R 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Melissa R 
Rating:
5.0

This storage facility provides all the benefits of being climate controlled without paying the price for it. Because it is underground, it is never too cold in the winter or too hot in the summer. I would definitely use it again if I had the need.

ANN M  |  Overall Experience 
Rating:
5.0

We had a great experience over the years. The facility was always clean and secure. The staff was always friendly, informative and knowledgeable. Thank you

CAROL M  |  Overall Experience 
Rating:
4.0

Great experience! The only improvement that I would have REALLY appreciated is having a public restroom available. Drugmart is close, but not close enough. Thank you

HENRY H  |  Overall Experience 
Rating:
3.0

outer area looked to be falling apart.

Jerome R  |  Overall Experience 
Rating:
5.0

I did not use the reservation.

Alice P  |  Reservation 
Rating:
3.0

Water and humidity problems. Even though my unit was away from the main door I still got mold and mildew on my wood furniture.

RACHEL M  |  Overall Experience 
Rating:
2.0

Check-in was a slow process. The storage unit itself is clean and I feel comfortable leaving my things there.

Privacy R  |  First Impressions 
Rating:
3.0

Good location, clean and safe facility. Representative took 45 minutes to check us in.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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