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Jennifer N
Customer Reviews for Westlake Indoor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online check in is slow and tedious. It took me an extra 20 mins to get the keys due to waiting to be approved.
ROSS PThe self check in never works for me!
Levi SEverything was great! Chris , the lady in the office was wonderful. You should try to hire more people like her👍😊
George Jthe service was great
Al MThe app experience was not good.
Lawrence CReally nothing great experience
jay mYour agent was very helpful and professional. This was a quick, precise and easy way to rent a vehicle. Thanks you made the day less stressful. ~
Dennis MExcellent total service over the last 10 years
HENRY U | Overall Experienceservice was excellent
Al MFor self service, cell service is limited under the garage deck. The location is not clearly marked. Google maps directs you to the Drug Mart in the area..the entrance is off Dover Center instead of Detroit.
Maureen HCheck In went Great with Helpful Staff member, No Gimmick's or Surprise's, or Hidden Fee's.
Douglas B | ReservationThere was no AC in the van and it was hot
Sam SImprove the check in process and your website/app. Took 50 minutes of our rental time to check in because both the app and the website kept glitching.
Taylor WWas able to rent van with only 1 day notice. Chris was very kind and helpful. I will definitely be back because everything was easy and professional !
annie gEverything was great, would use this location again!!
Regan BIt’s a bit difficult to find the location. No real clear signage from the street. The rest of the experience was great
Tim BI walked up to the location to reserve a truck for 3:00 PM and the lady put the truck down for 1:30pm. I said I would return at 3:00 to pick it up. I realized at 2:45 pm that I had no help to move my things and came back to change the reservation to 9:00 am she said she could not change the reservation. So I picked the vehicle up at 9:00 am and had it back by 1:30 not because I was finished moving but because the lady put the wrong time on the contract and I didn’t want to be late and charge a whole day fee because she didn’t make the reservation as I requested when I came to the UhAul rental so no this wasn’t a good experience or customer service.
Monica MSuper customer service !
Richard SI think they overstaed my mileage yesterday. tried to call around 215pm, but nobody answered
Susan REverything went seamlessly. The lady working there is always pleasant and made things easy.
SHAWN MI have rented from this location multiple times. Chris always makes the process easy and efficient. She is friendly, courteous and professional always! The Westlake location is where I will always rent from!
todd rThe representatives are always so friendly and professional.
todd rU-Haul made a stressful move manageable. Chris (in the office) was kind, understanding, and professional. I’d highly recommend this location.
Elizabeth BChris was extremely helpful and terrific
joe sThe service at that location is wonderful So helpful Made a stressful move, much easier and more pleasant because the lady at the desk ( westlake location) was so kind and helpful
maria sGreat service from Christine.
MARIO QI had a great experience at the Westlake Storage Facility. Everything was top notch - the cleanlines of the facility, the staff, and the value provided . I highly recommend the facility.
Robert R | Overall ExperienceI picked up the van keys around 2:30 p.m. Didn't use it until around 7:30 p.m. My link to report any damage on the vehicle had already expired.
judy cFriendly staff, pleasant experience!
Brian PThis location is unclear there could be more signage for customers to locate it. The drivers license and referral portion of the pick up procedure could be done ahead of time to arrival.
Micayla RNo signs out front showing where to go. Should be a U-Haul sign. I drove around for awhile looking for it. Also I had to submit 2 references this time. I’ve never had to do this before. I picked up the van after 10pm when everyone is in bed. They still wanted to call 2 people or else I would be denied. What’s the point of offering a 24 hour service if you’re requiring to call references that late?? Meanwhile I was standing outside alone in the cold for 45 minutes until someone picked up. TOTALLY UNACCEPTABLE! Good thing I was not mugged..
Darin EVery easy and great customer service. The woman working the desk for both pick-up and drop-off was incredibly nice and helpful.
SHAWN MThe truck was not ready for the online check in and I had to wait for the employee to return and check me in manually. Ended up not being a huge deal but would have preferred that my key was in a lock box ready for online check in, as I had requested.
Andrew REverything was perfect :)
sharman sThere was no signage for U-Haul at the building. It was underneath an overpass and difficult to find.
Michael TChris was wonderful and extremely accommodating. We were done in a matter of minutes and on our way. This place was highly recommended by a new neighbor and it is highly recommended by us.
DOINA PExcellent service. I will definitely use again and recommend to my friends.
ginnette JThe customer service person at the Westlake, Ohio location was efficient , firendily and knowledgable.
frank kI am trying to rent a storage unit there.
THOMAS REverything was ready and in great condition. Dealer was helpful. I recommend this dealer location and using U-Haul.
ROBERT WA Great Moving Experience! A Big Thank You to Chris at Westlake Indoor Self Storage!
Kristine SEverything went smoothly and perfect
Liza EIn making the self-service reservation, I was able to request furniture pads. None were included in my self-service rental and I later learned that they are not offered for rentals at this location, which would have been helpful to know -- and not allowable to add -- in advance. This seems like the fault of Uhaul.com more than this location.
Heather CThe 9' Cargo Van drove extremely well. Low Mileage, no shimmy's or shakes. Lady at counter was fun and efficient. Probably our best experience with U-Haul in 20-years.
David CChris is great, very nice & professional & helpful !!
Craig DChrist in the office was wonderful, highly recommend.
Craig DHelpful staff and great overall experience
sean mNo negative comments
NICHOLAS RThe back of the van had not been cleaned prior to my pick up. There was pet (cat) hair [and smell] in the cab and the back section. I had to put a sheet over the passenger seat so it didn't get all over my daughter (who is allergic to cats). If there had been time, I would have taken the van back and gotten another one. It was nasty!
Lynn MAfter leaving my things in storage for roughly 4 months (with ownership and myself having the only keys) I finally moved out. I arranged for a moving company to retrieve my things (I hired a moving company so I would not need to miss work). The storage company assured me that they would be there to let the movers in. Day of, the movers called me to inform me that management was not there, and I needed to leave work to let them into the unit. The time ended up costing me a few hundred in extra labor hours. Once the movers unloaded everything into my apartment, I found that I was missing one box - containing two top-end kitchen appliances and a few odds and ends. I have reached out to management multiple times, but they have never responded. At this point, I'm writing it off as a loss - but will never recommend either company again.
John B | Overall ExperienceChris is wonderful!!!! Very easy access and nice that you can park inside while loading/unloading and under the roof while loading/unloading a second vehicle. Nice that you have dollies and carts for our use also. Very clean. I would certainly come back again if I needed storage space. THANK YOU FOR BEING AVAILABLE when we needed you!!!!
Jean K | Overall ExperienceBecause this is all done via your phone, this underground location makes it VERY difficult to get a cell signal. If we are to continue to only be able to rent on our phones, better cell service or WiFi needs to be arranged
JOHN GAdd this location not much the young lady Chris is on top of her game and a pleasure to do business with
Lisa DThis storage place stole all my furniture. I did not move anything out. They stole my belongings.
Katrina W | Overall ExperienceMore lighting during all hours in parking area
Jodi NProvide a local phone number. This place was hard to find
Thomas EChris was awesome and made the rental experience a breeze! Highly receommend this location.
Robert RThis storage facility provides all the benefits of being climate controlled without paying the price for it. Because it is underground, it is never too cold in the winter or too hot in the summer. I would definitely use it again if I had the need.
ANN M | Overall ExperienceWe had a great experience over the years. The facility was always clean and secure. The staff was always friendly, informative and knowledgeable. Thank you
CAROL M | Overall ExperienceGreat experience! The only improvement that I would have REALLY appreciated is having a public restroom available. Drugmart is close, but not close enough. Thank you
HENRY H | Overall Experienceouter area looked to be falling apart.
Jerome R | Overall ExperienceI did not use the reservation.
Alice P | ReservationWater and humidity problems. Even though my unit was away from the main door I still got mold and mildew on my wood furniture.
RACHEL M | Overall ExperienceCheck-in was a slow process. The storage unit itself is clean and I feel comfortable leaving my things there.
Privacy R | First ImpressionsGood location, clean and safe facility. Representative took 45 minutes to check us in.
Privacy R | First Impressions