Ryan is always the best......been renting u hauls close to 40 years ow for business
peter B.
Customer Reviews for Westlake Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was quick and easy.
Paul L.Ryan is always the best
peter B.The guys at this location were very nice and easy to deal with, everything was as promised, no hitches or issues. Will use this location again if we need a rental or storage in this area.
Mark H.Guy running this place iwas great!
Edward S.Great find!
Margarita B.There was a box similar to a toothpaste box and candy wrapper in car. I tossed and cleaned up. There was no place to charge my phone. Please make sure you note that in vehicle description if it's not already there
Paul C.I appreciate the fact that this location had available trucks. We called around nearby locations and no one had trucks for same day rental. Overall, it was a positive experience.
Ulises V.Shane was great. Very friendly and personably. He explained everything toughly and with a great attitude.
Aaron B.Good Service
Glenn M.Amazing service and attention to detail!
Patricia H.the attendants were helpful and very professional and friendly
Joan H.Traveled a total of 12 miles, yet was charged for two gallons of gas. Gas needle was exactly in same place as when I rented it.
Richard U.Everyone working at this location on Lawrence in Thousand Oaks were friendly and helpful. A very positive experience!
Roger E.Shane at Lawrence Drive in Newbury Park was AWESOME!!!!! Thanks for the great service!!!
Greg D.Let customer know of your charging additional fees for gas if you've told them they don't have to worry about gas. Overall experience was still great, would do business with again. Very friendly staff.
Lorena G.The location was ok once staff arrived. I'd arranged an early pick up but the last person returned the truck late so no one could put out keys for me. There has got to be a way to notify customers when this happens. As it was, I stood in the parking lot for an hour. Once I reached someone at the 24/7 customer service line, she could not help me with anything related to the Uhaul app. She transferred my call and after waiting for over 20 minutes with no answer, I hung up because staff arrived. The wifi signal at this location is horrible so you have to find a spot to stand in the partking lot to get any service. Pick up was a hassle when trying to use the app. The staff at the location however, was great and very helpful.
Kelly A.The young man that helped us today did a great job and was really helpful
william T.The vehicle broke down twice in a single day.
venkatesh T.Shane was great to work with. Very helpful and kind.
Kevin I.The pick up was fast. The person helped was professional & very kind, he went out of his was to help. The drop off was easy & very professional as well
America E.Great location. Trucks were ready. Rental was quick and on time.
JOHN B.My name is Sain Rivera. I was rented a Uhaul in very good condition and very cheap price I am very happy moved all my staff in my new place I recommend all my friends go to at 1467 Lawrence Dr., the employees they are very nice and sweet people very easily and fast to rent the Uhaul in that place .
SAIN R.My rental truck was was dirty and leaked oil. Lots of inventory which is good. Office area is a bit sloppy. Staff had problems with rental process due to system issues, but were friendly, helpful and patient.
Gary K.The mileage cost was surprise and way to high for a local rental. If you have to outrageously high mileage cost you should not have to put gas in the vehicle. Your high mileage will make me look for an alternative next time.
John L.My project took longer than expected and the agent in charge took my calls for more time calmly and graciously. Second time I used this Westlake Village group and I ave already recommended them a couple of times.
Lawrence C.My experience was excellent at this location. This is the second time ive used them and its all been smooth. Customer Service is excellent here also. Would definitely recommend them to everyone.
Sabrina T.The refrigerator dolly was broken and the automatic breaks on the trailer were malfunctioning. They grabbed and then released violently every time I used the breaks beyondvery gently. I was concerned that the hitch would break apart.
Timothy D.Great people clean truck
JOHN C.Got charged $18 for 3 gallons of gas even though we only drove less than 10 miles!!
ADAM J.The U-Haul representative was extremely courteous and helpful.
James H.Provide a photo to the customer that dollies and any other items ordered area actually in the rental. Mine were not!
KRIS S.There was trash and someone's old mask in the truck.
Lori P.Overall I had a great experience.
David W J.I just want to give a glowing review of Shane. I'd originally ordered some packing supplies and a pickup truck to haul it to my house. But it was raining. Shane switched me from a pickup to a cargo van to keep the supplies dry and by the time I arrived, he'd already loaded up almost all of the supplies for me. This was a HUGE help. Thank you, Shane!
Ryan D.First of all I had an appointment to pick up at 8am the guy didn't show up til 830. The back roll up door was left open all night in the rain and was soaked when I was about to load my stuff. Seems like they charged me too much . My quote said 39.99 due at pickup and it was like 130.00. Ripoff!
Kurt S.Very unhelpful and unengaged staff
ERIN M.Shane at check in was very helpful and attentive. I also appreciate that he wore a mask. Checkout was not as attentive, and both men were not masked.
Lori P.They picked up the pieces for the U-Haul guy on golden oak who wouldn't wear a mask preached at me about vaccination. He is in Ventura county masks are required. He refused. He had no truck. He was coughing. He was late when he finally showed up. So reservations heard him and made note in file. Offered 50 refund. This store on Lawrence only had a 10 foot truck but they got me in it after the unacceptable experience at the U-Haul on golden oak. But I had to drive 100 Miles extra. Buy $100 gas extra. Pay extra mileage spend extra time all day and still my $600 ladder wouldn't fit in the truck so I had to leave it. No ramp on the 10 foot. It was a nightmare but NOT THE FAULT OF THE UHAUL STORE ON LAWRENCE.
Donna L.AWESOME
FRANK R.The truck was filthy. I was very disappointed. I'm not sure if I would rent from uhaul again. Also tge tire light was on the whole time.
Jennifer B.The staff there is courteous, professional and well versed in the products sold there. I find them top notch representatives of the company.
Donald M.No contract !!!
Wei L.Fast, easy rental. Thanks
RICHARD P.This location was a bit further away from the original rental location. Wasn't happy about that. Otherwise, truck ran fine, clean, no damage and the A/C worked!!
Gary K.Very easy and quick to pick up my rental truck
Edward R.Nothing
Dorris M.This place is awesome. The team is INCREDIBLY nice and super helpful.
Kristen W. | Overall ExperienceThe staff was always helpful. Great crew over there. Will definitely recommend to friends.
john F j. | Overall ExperienceLove this place just wish had other options to be open other hours as well.
Tai z. | Overall Experiencegreat place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again
Patty S. | Overall ExperienceJames and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.
Walter S. | Overall ExperienceGreat customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.
MARGUERITE S. | Overall ExperienceEverything was great. Everyone working there was wonderful. Thank you for a great experience.
April E. | Overall ExperienceFacility is very dirty! Customer service is poor as well.
Doua L. | ReservationBoth Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..
Ursula H. | ReservationThe employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.
Kevin T. | ReservationSpoke to Chris to cancel my reservation he was extremely helpful very professional
Adriana A. | ReservationWe requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.
Bruce D. | ReservationThis is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.
Jill C. | ReservationEasy, quick move in, clean, helpful
Gina S. | ReservationThis is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.
Marci D. | ReservationWe received excellent first-time assistance and are very pleased with the facility.
Loring S. | Reservationwell done, great team & easy access & check out for truck rental, James is quite good
STEPHEN S. | ReservationJames The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.
TAMI F. | Overall ExperienceVery nice staff and easy to move-in and convenient location if unit..
katie c. | Overall ExperienceReally appreciated the staff putting in the extra effort to help me out
WILLIAM A. | Overall ExperienceThe facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.
Jerilyn M. | ReservationBest storage situation I’ve ever had.
kelly c. | Overall ExperienceVery disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.
Brenda B. | Reservation30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .
Brenda B. | ReservationThe staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0
Benson P. | ReservationThe move in to our storage unit went exactly as planned. There were no issues.
Craig H. | ReservationGreat!
AC P. | Overall ExperienceVery nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.
Privacy R. | First ImpressionsClean, accessible. James was very helpful.
Privacy R. | First ImpressionsWestlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.
Privacy R. | First ImpressionsI`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now
Privacy R. | First ImpressionsArrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.
Privacy R. | First ImpressionsThe storage facility was spotless and the staff was extremely helpful. Would highly recommend!
Privacy R. | First ImpressionsGreat customer service!
Privacy R. | First ImpressionsStrangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful
Privacy R. | First ImpressionsWas informed they do not provide free month of storage so I decided to use another storage company.
Privacy R. | First ImpressionsNice facility. Easy to use.
Privacy R. | First ImpressionsExperienced some issues communicating with the office in order to confirm the reservation for the storage unit.
Privacy R. | First ImpressionsThe hotel I got from my company was too far from this location.
Privacy R. | First ImpressionsVery polite staff and convenient location
Privacy R. | First ImpressionsVery helpful service desk.
Privacy R. | First ImpressionsVery nice people but seemed a bit un-organized
SUSAN J. | First ImpressionsMy storage unit was clean and ready to load.
Privacy R. | First ImpressionsMy storage unit was clean and ready to load. The staff was very helpful.
Privacy R. | First ImpressionsReserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED
Privacy R. | First ImpressionsI requested the reservation to be changed to 5/16/14. This obviously did not change????
Privacy R. | First ImpressionsWound up not using facility....
Privacy R. | First Impressionsthe facility did not have drive up storage which is what i needed.
Privacy R. | First Impressionsgreat customer service and great facilities!
Privacy R. | First Impressions