Amazing, helpfully staff. Very accommodating. They are open Sunday, which made all the difference for me.
Steve P | Overall Experience
Customer Reviews for Westlake Storage Solutions Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall excellent! Good resources handy and excellent loaner moving equipment- dollys etc.
Ron K | Overall ExperienceExcellent customer service!!!
KAREN S | Overall ExperienceThe staff was very helpful. The place is clean. Highly recommended!
V B | Overall ExperienceIt could not have been easier to obtain a unit, access the unit, and move out of the unit. Everyone in the office was friendly and helpful. I have done business with the company before, and will continue to do so whenever I have need of storage in the area. A+
Zach P | Overall ExperienceExcellent customer service
Stacy S | Overall ExperienceOur unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don’t have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.
Cody C | Overall ExperienceThis place is awesome. The team is INCREDIBLY nice and super helpful.
Kristen W | Overall ExperienceThe staff was always helpful. Great crew over there. Will definitely recommend to friends.
john F | Overall ExperienceLove this place just wish had other options to be open other hours as well.
Tai z | Overall Experiencegreat place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again
Patty S | Overall ExperienceJames and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.
Walter S | Overall ExperienceGreat customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.
MARGUERITE S | Overall ExperienceEverything was great. Everyone working there was wonderful. Thank you for a great experience.
April E | Overall ExperienceFacility is very dirty! Customer service is poor as well.
Doua L | ReservationBoth Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..
Ursula H | ReservationThe employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.
Kevin T | ReservationSpoke to Chris to cancel my reservation he was extremely helpful very professional
Adriana A | ReservationWe requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.
Bruce D | ReservationThis is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.
Jill C | ReservationEasy, quick move in, clean, helpful
Gina S | ReservationThis is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.
Marci D | ReservationWe received excellent first-time assistance and are very pleased with the facility.
Loring S | Reservationwell done, great team & easy access & check out for truck rental, James is quite good
STEPHEN S | ReservationJames The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.
TAMI F | Overall ExperienceVery nice staff and easy to move-in and convenient location if unit..
katie c | Overall ExperienceReally appreciated the staff putting in the extra effort to help me out
WILLIAM A | Overall ExperienceThe facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.
Jerilyn M | ReservationBest storage situation I’ve ever had.
kelly c | Overall ExperienceVery disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.
Brenda B | Reservation30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .
Brenda B | ReservationThe staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0
Benson P | ReservationThe move in to our storage unit went exactly as planned. There were no issues.
Craig H | ReservationGreat!
AC P | Overall ExperienceVery nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.
Privacy R | First ImpressionsClean, accessible. James was very helpful.
Privacy R | First ImpressionsWestlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.
Privacy R | First ImpressionsI`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now
Privacy R | First ImpressionsArrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.
Privacy R | First ImpressionsThe storage facility was spotless and the staff was extremely helpful. Would highly recommend!
Privacy R | First ImpressionsGreat customer service!
Privacy R | First ImpressionsStrangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful
Privacy R | First ImpressionsWas informed they do not provide free month of storage so I decided to use another storage company.
Privacy R | First ImpressionsNice facility. Easy to use.
Privacy R | First ImpressionsExperienced some issues communicating with the office in order to confirm the reservation for the storage unit.
Privacy R | First ImpressionsThe hotel I got from my company was too far from this location.
Privacy R | First ImpressionsVery polite staff and convenient location
Privacy R | First ImpressionsVery helpful service desk.
Privacy R | First ImpressionsVery nice people but seemed a bit un-organized
SUSAN J | First ImpressionsMy storage unit was clean and ready to load.
Privacy R | First ImpressionsMy storage unit was clean and ready to load. The staff was very helpful.
Privacy R | First ImpressionsReserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED
Privacy R | First ImpressionsI requested the reservation to be changed to 5/16/14. This obviously did not change????
Privacy R | First ImpressionsWound up not using facility....
Privacy R | First Impressionsthe facility did not have drive up storage which is what i needed.
Privacy R | First Impressionsgreat customer service and great facilities!
Privacy R | First Impressions