Customer did not leave a comment.RICHARD W.
Customer Reviews for Westlake Storage Solutions
(U-Haul Neighborhood Dealer)
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)
Services at this Location:
- Mon-Fri: 8 am - 7 pm
- Sat: 8 am - 6 pm
- Sun: 8 am - 4 pm
Special Operating Hours
- 5/30/2022: 8:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was really surprised about my last bill. I believe having a set price above certain amount of miles, would really help the customer save money. People moving already have so many expenses. Big companies should have mile packages that can help people moving miles away.brasilia P.
Customer did not leave a comment.Pablo J.
Customer did not leave a comment.brian E.
nothing needed. no problems.CHARLES W.
Ryan is always the best......been renting u hauls close to 40 years ow for businesspeter B.
Customer did not leave a comment.Saul L.
Was quick and easy.Paul L.
Ryan is always the bestpeter B.
Customer did not leave a comment.Christy J.
Customer did not leave a comment.Sarah P.
The guys at this location were very nice and easy to deal with, everything was as promised, no hitches or issues. Will use this location again if we need a rental or storage in this area.Mark H.
Customer did not leave a comment.ARMANDO T.
Customer did not leave a comment.Kevin P.
Guy running this place iwas great!Edward S.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Jenna K.
Great find!Margarita B.
There was a box similar to a toothpaste box and candy wrapper in car. I tossed and cleaned up. There was no place to charge my phone. Please make sure you note that in vehicle description if it's not already therePaul C.
Customer did not leave a comment.Rosemary P.
I appreciate the fact that this location had available trucks. We called around nearby locations and no one had trucks for same day rental. Overall, it was a positive experience.Ulises V.
Shane was great. Very friendly and personably. He explained everything toughly and with a great attitude.Aaron B.
Customer did not leave a comment.TiffanyLee R.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.John W.
Customer did not leave a comment.TRESHA A.
Customer did not leave a comment.Scott L.
Good ServiceGlenn M.
Amazing service and attention to detail!Patricia H.
Customer did not leave a comment.Chris L.
the attendants were helpful and very professional and friendlyJoan H.
Customer did not leave a comment.Marc R.
Customer did not leave a comment.Seongchul J.
Customer did not leave a comment.Lisa M.
Traveled a total of 12 miles, yet was charged for two gallons of gas. Gas needle was exactly in same place as when I rented it.Richard U.
Everyone working at this location on Lawrence in Thousand Oaks were friendly and helpful. A very positive experience!Roger E.
Customer did not leave a comment.Jose E.
Customer did not leave a comment.Lawrence C.
Shane at Lawrence Drive in Newbury Park was AWESOME!!!!! Thanks for the great service!!!Greg D.
Let customer know of your charging additional fees for gas if you've told them they don't have to worry about gas. Overall experience was still great, would do business with again. Very friendly staff.Lorena G.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.Richard U.
The location was ok once staff arrived. I'd arranged an early pick up but the last person returned the truck late so no one could put out keys for me. There has got to be a way to notify customers when this happens. As it was, I stood in the parking lot for an hour. Once I reached someone at the 24/7 customer service line, she could not help me with anything related to the Uhaul app. She transferred my call and after waiting for over 20 minutes with no answer, I hung up because staff arrived. The wifi signal at this location is horrible so you have to find a spot to stand in the partking lot to get any service. Pick up was a hassle when trying to use the app. The staff at the location however, was great and very helpful.Kelly A.
Customer did not leave a comment.Justin S.
The young man that helped us today did a great job and was really helpfulwilliam T.
Customer did not leave a comment.Robert O.
The vehicle broke down twice in a single day.venkatesh T.
Shane was great to work with. Very helpful and kind.Kevin I.
The pick up was fast. The person helped was professional & very kind, he went out of his was to help. The drop off was easy & very professional as wellAmerica E.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Phillip D.
Customer did not leave a comment.Jeff J.
Great location. Trucks were ready. Rental was quick and on time.JOHN B.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Catherine C.
Customer did not leave a comment.Pamela C.
My name is Sain Rivera. I was rented a Uhaul in very good condition and very cheap price I am very happy moved all my staff in my new place I recommend all my friends go to at 1467 Lawrence Dr., the employees they are very nice and sweet people very easily and fast to rent the Uhaul in that place .SAIN R.
My rental truck was was dirty and leaked oil. Lots of inventory which is good. Office area is a bit sloppy. Staff had problems with rental process due to system issues, but were friendly, helpful and patient.Gary K.
Customer did not leave a comment.gregg A.
The mileage cost was surprise and way to high for a local rental. If you have to outrageously high mileage cost you should not have to put gas in the vehicle. Your high mileage will make me look for an alternative next time.John L.
My project took longer than expected and the agent in charge took my calls for more time calmly and graciously. Second time I used this Westlake Village group and I ave already recommended them a couple of times.Lawrence C.
My experience was excellent at this location. This is the second time ive used them and its all been smooth. Customer Service is excellent here also. Would definitely recommend them to everyone.Sabrina T.
Customer did not leave a comment.scott G.
The refrigerator dolly was broken and the automatic breaks on the trailer were malfunctioning. They grabbed and then released violently every time I used the breaks beyondvery gently. I was concerned that the hitch would break apart.Timothy D.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.CHRISTOPHER L.
Great people clean truckJOHN C.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Adam R.
Got charged $18 for 3 gallons of gas even though we only drove less than 10 miles!!ADAM J.
Customer did not leave a comment.Katie S.
The U-Haul representative was extremely courteous and helpful.James H.
Customer did not leave a comment.JEFFREY O.
Provide a photo to the customer that dollies and any other items ordered area actually in the rental. Mine were not!KRIS S.
There was trash and someone's old mask in the truck.Lori P.
Overall I had a great experience.David W J.
Customer did not leave a comment.CONRAD N. | Overall Experience
I just want to give a glowing review of Shane. I'd originally ordered some packing supplies and a pickup truck to haul it to my house. But it was raining. Shane switched me from a pickup to a cargo van to keep the supplies dry and by the time I arrived, he'd already loaded up almost all of the supplies for me. This was a HUGE help. Thank you, Shane!Ryan D.
First of all I had an appointment to pick up at 8am the guy didn't show up til 830. The back roll up door was left open all night in the rain and was soaked when I was about to load my stuff. Seems like they charged me too much . My quote said 39.99 due at pickup and it was like 130.00. Ripoff!Kurt S.
Very unhelpful and unengaged staffERIN M.
Customer did not leave a comment.Johh H.
Customer did not leave a comment.Wayne A.
Shane at check in was very helpful and attentive. I also appreciate that he wore a mask. Checkout was not as attentive, and both men were not masked.Lori P.
Customer did not leave a comment.Deborah O.
They picked up the pieces for the U-Haul guy on golden oak who wouldn't wear a mask preached at me about vaccination. He is in Ventura county masks are required. He refused. He had no truck. He was coughing. He was late when he finally showed up. So reservations heard him and made note in file. Offered 50 refund. This store on Lawrence only had a 10 foot truck but they got me in it after the unacceptable experience at the U-Haul on golden oak. But I had to drive 100 Miles extra. Buy $100 gas extra. Pay extra mileage spend extra time all day and still my $600 ladder wouldn't fit in the truck so I had to leave it. No ramp on the 10 foot. It was a nightmare but NOT THE FAULT OF THE UHAUL STORE ON LAWRENCE.Donna L.
Customer did not leave a comment.John C.
Customer did not leave a comment.Armen A.
The truck was filthy. I was very disappointed. I'm not sure if I would rent from uhaul again. Also tge tire light was on the whole time.Jennifer B.
Customer did not leave a comment.MICHEAL T.
The staff there is courteous, professional and well versed in the products sold there. I find them top notch representatives of the company.Donald M.
Customer did not leave a comment.Ramiro S.
Customer did not leave a comment.Karina M.
Customer did not leave a comment.Edgar P.
Customer did not leave a comment.Ken V.
Customer did not leave a comment.Michael W.
No contract !!!Wei L.
Fast, easy rental. ThanksRICHARD P.
Customer did not leave a comment.David B.
Customer did not leave a comment.Jorge S.
This place is awesome. The team is INCREDIBLY nice and super helpful.Kristen W. | Overall Experience
The staff was always helpful. Great crew over there. Will definitely recommend to friends.john F j. | Overall Experience
Customer did not leave a comment.Carles S. | Overall Experience
Love this place just wish had other options to be open other hours as well.Tai z. | Overall Experience
Customer did not leave a comment.Bob K. | Overall Experience
great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them againPatty S. | Overall Experience
Customer did not leave a comment.Vincent I. | Overall Experience
James and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.Walter S. | Overall Experience
Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.MARGUERITE S. | Overall Experience
Everything was great. Everyone working there was wonderful. Thank you for a great experience.April E. | Overall Experience
Facility is very dirty! Customer service is poor as well.Doua L. | Reservation
Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..Ursula H. | Reservation
The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.Kevin T. | Reservation
Spoke to Chris to cancel my reservation he was extremely helpful very professionalAdriana A. | Reservation
We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.Bruce D. | Reservation
This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.Jill C. | Reservation
Easy, quick move in, clean, helpfulGina S. | Reservation
This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.Marci D. | Reservation
We received excellent first-time assistance and are very pleased with the facility.Loring S. | Reservation
well done, great team & easy access & check out for truck rental, James is quite goodSTEPHEN S. | Reservation
James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.TAMI F. | Overall Experience
Very nice staff and easy to move-in and convenient location if unit..katie c. | Overall Experience
Really appreciated the staff putting in the extra effort to help me outWILLIAM A. | Overall Experience
The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.Jerilyn M. | Reservation
Best storage situation I’ve ever had.kelly c. | Overall Experience
Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.Brenda B. | Reservation
30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .Brenda B. | Reservation
The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0Benson P. | Reservation
The move in to our storage unit went exactly as planned. There were no issues.Craig H. | Reservation
Great!AC P. | Overall Experience
Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.Privacy R. | First Impressions
Clean, accessible. James was very helpful.Privacy R. | First Impressions
Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.Privacy R. | First Impressions
I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and nowPrivacy R. | First Impressions
Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.Privacy R. | First Impressions
The storage facility was spotless and the staff was extremely helpful. Would highly recommend!Privacy R. | First Impressions
Great customer service!Privacy R. | First Impressions
Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpfulPrivacy R. | First Impressions
Was informed they do not provide free month of storage so I decided to use another storage company.Privacy R. | First Impressions
Nice facility. Easy to use.Privacy R. | First Impressions
Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.Privacy R. | First Impressions
The hotel I got from my company was too far from this location.Privacy R. | First Impressions
Very polite staff and convenient locationPrivacy R. | First Impressions
Very helpful service desk.Privacy R. | First Impressions
Very nice people but seemed a bit un-organizedSUSAN J. | First Impressions
My storage unit was clean and ready to load.Privacy R. | First Impressions
My storage unit was clean and ready to load. The staff was very helpful.Privacy R. | First Impressions
Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTEDPrivacy R. | First Impressions
I requested the reservation to be changed to 5/16/14. This obviously did not change????Privacy R. | First Impressions
Wound up not using facility....Privacy R. | First Impressions
the facility did not have drive up storage which is what i needed.Privacy R. | First Impressions
great customer service and great facilities!Privacy R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!