Customer Reviews for Westlock Sleep Shop
(U-Haul Neighborhood Dealer)

Rating:

3.0

When I returned the vehicle and the Transaction was closed out, I asked for a copy of the Receipt but was told that was not possible. I should check out how much was withdrawn from the Credit Card. I found this to be insulting and a very poor Business practice from U-Haul Westlock. After repeatedly asking for a receipt that I would expect from any Business Transaction, the young lady finally was able to tell me the amount but could not produce a Receipt. Later, when I checked my e-mail, I saw that a Receipt had been emailed to me. While this provided what I was asking for, I feel the U-Haul Dealer should have been able to provide the Receipt when the Truck was returned and verified. What do you think?

Rating:

4.0

The drivers before did not clean out the truck I have pictures of the dirt I had to clean out. But the representative told me that they did not fuel the truck of give the right milage either so. Not your fault but this is the second time in a year that I had to sweep and clean the truck out before I got to use it. Other the that it's always a great service thank you for always being there when I need to rent a truck.

Rating:

1.0

The truck wouldn't start. needed to be boosted. no help was given, a set of booster cables was given and told to boost it myself. The box was full of snow. the outside was full of snow as well. had to spend half an hour ro get the vehicle ready to drive. very poor customer service!

Rating:

1.0

Went to pick up location for contactless pick up and this location did not offer it so I had to change all my moving plans cancel my help. Went back the next day truck was dirty had empty coffee cups and bottles and km and gas did not match what they said inside. Told them and when i returned the truck I was charged for the extra km on the truck after reporting it to them and reporting it on the online inspection

Rating:

3.0

- make sure unit is cleaned - try and be organized for u haul ordering and picking up.

Rating:

1.0

Most horrendous experience imaginable!! Ignition broken at pickup time and uhaul wouldn’t exchange for a working truck!!

Rating:

2.0

Same problem as the gas station, they are running a separate business first, and then trying to do U-Haul second. Drop off took a very long time after a tiring weekend of moving.

Rating:

3.0

They didn't have the keys for the truck i booked, but they rectified it by giving me a bigger truck. it all worked out in the end so it was fine,

Rating:

4.0

Overcharged as after hour service fee. We drop off at 8pm and no drop box key therr and next day they open at 1000am and we drop offthe keyat same time and end of the dsy they chaged credit card with after hours service fee.

Rating:

3.0

The drop off is at the Brick Furniture Store and they did not check this trailer back in for several days and would not take my drop off fee payment

Rating:

4.0

The unit wasn't the cleanest and also had a couple warning lights on the dash, otherwise it did the job.

Rating:

2.0

The car dolly I rented had some garbage and old appliance parts on it from the brick that I had to clean off. And the same day my mother in law rented a moving truck and it wasn't until we drove 45mins away that we discovered it was almost half full of packaging from appliance and furniture packaging from the brick. U-haul should seriously consider using somewhere other than the brick in westlock

Rating:

1.0

Make sure that the U-Haul is empty and clean before renting it to a mother person I think you should refund me for the extra cost to take this vehicle to the dump and empty it out. This cost extra money for gas and time and effort before I could even use it.

Rating:

4.0

Delayed rental lost 2 hrs because the system had a glitch. It would not let them reassign the truck as drop off had problems.

Rating:

4.0

Fuel tank was only at 1/4. I needed to fill the truck before using it ang guess how much fuel I would use. I ended up filling it for over $200 and left over half a tank in the truck so it cost me over $100 mote than it should have.

Rating:

5.0

Great service. Only needed for a short time but was perfect for my needs.

Rating:

5.0

to put a full tank of gas,not just a quarter..but the guy was so friendly and accommodating.service is perfect.thank u and appreciate the assistance.one last thing, we booked online for a 48hrs and received email confirmation that it was ready and we got the truck and lately notice the due date on the printed contract was only 24hrs with the same amount.thats the only weird issue but all went well with the trip.thanks again

Rating:

3.0

I was here for just about 2 hours trying to pick up my reservation. Ended up phoning uhaul and was transfered 4 times before I was put in touch with the right representative covering the area..

Rating:

5.0

Absolutely helpful and told me I would get my $100 deposit back and that I can drop off at ANY U-Haul in Edmonton.

Rating:

5.0

Provide them with a debit/credit card reader to be able to process the return of the deposit simpler.

Rating:

5.0

Mukesh was super friendly and helpful.

Rating:

3.0

Cons: 1. U HAUL is very expensive 2. Gasoline gouging old trucks 3. Very hard to get vehicles in rural areas. Pros: 1. No competition because it's the only on the market.

Rating:

4.0

Recognize that some people live on a farm and have large distances to drop off the truck. I was over charged because of the distance I had to travel to drop off the truck. Not fair play.

Rating:

4.0

The app allowed me to complete an after hours drop off but there is no drop box at the location, I had to return the following day to give the keys back.

Rating:

4.0

not send me 4 hours to a different town because all the trucks 300km radius were broken. half the people I called hung up on me. uhaul was a horrible experience.

Rating:

5.0

It was awesome.

Rating:

1.0

From start to finish, my experience with the Westlock UHaul was a disaster. I would absolutely NOT recommend them to my worst enemy. I was lied to, the equipment was filthy- and those were the more pleasant aspects. The service was beyond terrible, the broker rude and dismissive. Three times I tried to confirm information, was given the affirmative, and then he did the exact thing I was trying to confirm would NOT happen. UHaul needs to seriously rethink their standards for representatives in this area. Fortunately, the regional manager was very responsive to my complaints, and seemed to take them seriously. For him, I have fair praise.

Rating:

4.0

Mukesh Patel, Sales Agent for Sleep country Brick Westlock is very ppersonable person, recomend him to be given his own location as a Uhaull agent

Rating:

1.0

Make sure trucks are in working order as mine was not maintained not working spent a whole day on the side of the road waiting for road assistance and ended up having a hotel bill and charged extra for the gas in the u haul upon return even though I has more gas in it then when I started out. I had to have a replacement u haul transfer all of my stuff twice. I would never recommend u haul to anyone it was a horrible experience. Couldn't get my refund either as they put my account on hold 3 times for 72 hrs each time.

Rating:

5.0

I just wish that there was a closer pick up and drop off location because most of the miles i was charged for were for travelling btwn westlock and barrhead.

Rating:

4.0

Waiting to return truck, however the only attendant was more interested in selling furniture. I needed to interrupt. Why is my surname not being updated as requested numerous times to my name on my payment method.?

Rating:

5.0

The move went well. The truck was exactly what we needed. The ease with which changes can be made to the contract was very useful and saved a lot of trouble. Thank you.

Rating:

5.0

Uhaul customer service/scheduling messed up my order...again. It's not the individual locations that are bad, it's the head office/customer service that's bad.

Rating:

5.0

Drop off was great. Very efficient and welcoming

Rating:

4.0

Overall the experience was good, I felt the van was dirty, especially the windows.

Rating:

5.0

My only complaint was we have a U-Haul location out of Barrhead and I was told I wouldn’t get charged extra Kms cause i was suppose to pick up in Barrhead and had to drive to westlock to pick up and they made me return to westlock as I could of Just dropped off truck in barrhead. Seems ridiculous to me!!

Rating:

3.0

Cab and storage area should be throughly cleaned before each pickup.Vehicle should have a full tank of gas at pickup and renter to fill upon return.Had only 1/4 tank at pickup, not acceptable…Bad policy

Rating:

2.0

Reserved a uhaul a couple of weeks in advance, then received a call that no vehicle was available at this location and was directed to pick up at another location. Go to pick up at that location in Legal and there was an issue with the contract and took over an hour to get it sorted only to discover the truck was stuck in the mud and could not get out. Looked on line and saw a truck was available for pick up at this Westlock location after all and drove back to pick it up. Was able to finally get a truck after driving between locations and almost a complete waste of a day. Scheduled pick up was at 10 am and finally picked up after 5 pm

Rating:

3.0

Renting a truck from you was a disaster. First rental was to be at 830 and that got cancelled. They then said I could go get a truck at 10 at the sleep shop. They did not show up until 10:45 and then had no listing that I was to get a truck. When I eventually got a truck is was filthy inside I uploaded a photo and now you are dinging me 25 to clean it which sucks. all this experience left a poor taste in my mouth.